MSC Student Handbook 2011

Cass Business School 106 Bunhill Row London EC1Y 8TZ T: +44 (0)20 7040 8600 www.cass.city.ac.
uk/masters
Course handbook
Cass Business School In 2002, City Universitys Business School was renamed Sir John Cass Business School following a generous donation towards the development of its new building in Bunhill Row. The Schools name is usually abbreviated to Cass Business School. Sir John Casss Foundation Sir John Casss Foundation has supported education in London since the 18th century and takes its name from its founder, Sir John Cass, who established a school in Aldgate in 1710. Born in the City of London in 1661, Sir John served as an MP for the City and was knighted in 1713.
September 2011
Table of Contents
Introduction by Associate Dean Section 1: Specialist Masters Programme
Programme Disclaimer Programme Credits School Committee Structure City University London and You -Code of Conduct Attendance and Participation Requirements University Policy on Sickness Certification Religious Holidays and Festivals Student Discipline Student Complaints and the Office of the Independent Adjudicator (OIA)
02 03
03 03 04 04 06 07 08 08 09
Section 2: Programme Quality

Course Management Teams Student Engagement and Feedback Data Protection Freedom of Information
11
11 11 12 12
Section 3: Student Services and Support

Communication with Students Cyril Kleinwort Learning Resource IT Services and the Dealing Room Personal Tutors and Student Contact with Teaching Staff Policy Student Counselling, Health Service and Other Support Services and the Student Centre Careers Advice Alumni Relations and Development Beta Gamma Sigma Caf & Restaurant
13
13 15 16 18 18 20 21 22 22
Section 4: Learning, Teaching and Assessment

Coursework Submission Guidelines for Invigilated Tests & Examinations Extenuating Circumstances Assessment and Feedback Marking, Moderation and Release of Results Publication & Disclosure of Exam Results Appeals and Application for Checking of Marks Good Academic Practice and Academic Misconduct Referencing and Plagiarism Research Integrity and Research Ethics Student Copyright
24
24 24 29 30 30 31 32 34 34 37 37
Section 5: Map
39
Introduction by Associate Dean

Dear Class of 2011
On behalf of the Cass Business School I am delighted to welcome you on to our Specialist Masters Programme. Our unique programme has been designed to put you in the most advantageous position possible when it comes to entering the competitive job market. You have made an excellent career decision by choosing to specialise in your field of study here at Cass. So congratulations! We believe that the most effective learning environment is a combination of academic rigour balanced with immediate professional relevance. Our core courses are designed to help you develop a wide range of skills from quantitative to theoretical, building a solid foundation which will then prepare you for the electives and finally for the job market. We are completely dedicated to your success as a student. You will find that our exceptional team of staff form a terrific support network for you during your time here. We do take our academic standards seriously and will expect you to do the same. This handbook is full of information about Cass and I strongly advise you to read it carefully; it provides essential information about what is required of you and the resources available to support you. You have been selected because of the strength of your background and you will therefore learn as much from your fellow classmates as you will from your professors. We expect you to be active members of our community, both as students and ultimately as alumni, because in just 12 short months you will join the ranks of 33,000 alumni in 150 countries worldwide. I know you will enjoy your time with us and I hope that this is the start of a lifelong relationship between you and Cass Business School. Warm regards,
Professor Andrew Clare

Associate Dean, Specialist Masters Programme
Section 1: Specialist Masters Programme

Purpose of this Handbook
The purpose of this Handbook is to give students an overview of the policies and procedures of City University, of the services available to students and the regulations and policies applicable to students whilst studying at Cass Business School, City University.
Specialist Masters Programme

MSc/Dip Actuarial Science MSc/Dip Actuarial Management MSc Banking & International Finance MSc Energy, Trade and Finance MSc Finance MSc Financial Mathematics MSc Finance and Investment (p/t) MSc Insurance and Risk Management MSc International Accounting and Finance MSc Investment Management MSc Management MSc Mathematical Trading and Finance MSc Quantitative Finance MSc Real Estate MSc Real Estate Investment MSc Shipping, Trade and Finance MSc Supply Chain, Trade and Finance
Programme Disclaimer
The information in this Specialist Masters Programme Handbook is correct at the time of going to press in August 2010. The University reserves the right to make amendments to: a) the contents of the Programme Handbook and in particular to the timetable, location and methods of delivery or the content, syllabus and assessment of any of its programmes as set out in the programme and module specifications in this Handbook and/or on the University's website; and b) its statutes, ordinances, regulations, policies, procedures and fee structures, provided that such amendments are (i) as a result of student demand (or lack thereof), (ii) as a result of unforeseen events or circumstances beyond the University's control or (iii) are deemed reasonably necessary by the University. In the event that amendments are made, the University shall take reasonable steps to notify you as soon as is reasonably possible.
Programme Credits
Credit is gained for the successful completion of the specified learning outcomes of a module of study (which are listed in sections in your Degree specific handbook and in your module specifications within that handbook). Normally, ten notional study hours are associated with one credit. Those notional study hours incorporate all the time you have dedicated to the achievement of the specified learning outcomes, including contact time, private study time and time spent preparing for and undertaking assessments. In addition to the UKs system of credit, there is also a European system of credit called the European Credit Transfer and Accumulation System (ECTS). This works on similar principles of notional learning hours and learning outcomes. The number of notional

learning hours spent achieving one ECTS is equal to the number of notional learning hours spent achieving two UK credits Teaching and Learning Committee, and the Academic Practice, Programme and Standards Committee. Research Students are represented on the Research Committee. Students form the majority of members on the Student Affairs Committee. At programme level there are a number of formally constituted committees. The Assessment Board for each programme meets at least twice a year to consider student grades and progress. The Extenuating Circumstances Panel and Academic Misconduct Panels both report to the Assessment Board. Each programme is managed by a Programme Director who works with the Programme Management Committee. Students elect representatives to the programmes Staff Student Liaison Committee which normally meets once each term. Most programmes also have external Advisory Panels which include alumni and employers.
School Committee Structure

The Dean of the Business School is responsible for the overall management of the School. He is advised by an Executive and a wider Management Committee which include heads of faculties and programmes, senior administrators, staff responsible for external affairs and teaching and learning. External advice is obtained through the International Advisory Board which comprises senior business people, many of whom have a relationship with the School as alumni or sponsors. The Board of Studies of the Business School is the main body responsible for academic policy and standards. It is chaired by the Deputy Dean of the Business School and has a membership comprising staff responsible for faculty, programmes and teaching and learning as well as a matching number of elected members. Students are represented on the Board. The Board of Studies conducts much of its detailed business through committees: Student Affairs Committee Research Committee Teaching and Learning Committee Academic Practice, Programmes and Standards Committee Honorary Appointments Committee Bursary Committee
City University London and You Code of Conduct

Community Rights and responsibilities Respect Professionalism
City University London is committed to providing you with an excellent educational experience to help you realise your ambitions. Staff and students can work together to achieve this aim and this document defines what you can expect from City, but also what City expects from you.
Students are also represented on the

Community
We will aim to provide a safe environment for all students that is accessible, supportive and responsive to student needs and which promotes diversity, equality of opportunity and mutual respect. Our learning structures will be designed to take account of the needs of all of our students. We will seek students views on their educational experience through surveys and representation. We will use various ways to communicate academic and personal advice, guidance and support, according to the needs of individuals and the location and nature of their mode of study. possible, we will operate clear appeals/complaints procedures and investigate matters fairly and reasonably.
Respect
We respect the diverse needs of different individuals and groups within the student body and will work to meet those needs as far as possible within the resources available to us. We will be open, fair and reasonable with all students, and apologise if we make a mistake. We will listen to students as stakeholders and partners in their education. We are committed to equality of opportunity in all of our activities.
And you
City and You states the following:
Rights and responsibilities

We will work to provide full, accurate and accessible information in a variety of formats, including clear information on students rights and responsibilities, and the facilities and opportunities available. We will provide access to informed guidance and support. We will endeavour to provide reasonable access to facilities that are fit for their purpose and meet health and safety requirements. We will try to quickly resolve problems reported by students. When this is not
You should conduct yourself in a professional way at all times and to follow reasonable instructions from University staff. This includes, for example: turning off telephones in lectures or tutorials; notifying your tutor(s) as soon as possible of reasons for any absences or mitigating circumstances and taking responsibility for catching up on any work or tasks unavoidably missed. You should treat fellow students, staff and visitors to the institution with respect and as equal and valued members of the University community, recognising the

diversity and range of views and backgrounds it contains.
Professionalism
You should communicate courteously and professionally at all times. This includes, for example: in email, online debates and discussion forums, with other students, staff, employees of the university and external people (such as, employers). You should ensure that you understand the definition of and scrupulously avoid plagiarism. Honesty and integrity are vital to good academic and professional practice. You are jointly responsible for the reputation of City University London and as such should act as an ambassador for your University at all times, both on campus and in any public forum.
Respect
You should conduct yourself in a professional way at all times and to follow reasonable instructions from University staff. This includes, for example: turning off telephones in lectures or tutorials; notifying your tutor(s) as soon as possible of reasons for any absences or mitigating circumstances and taking responsibility for catching up on any work or tasks unavoidably missed. You should treat fellow students, staff and visitors to the institution with respect and as equal and valued members of the University community, recognising the diversity and range of views and backgrounds it contains.
You should communicate courteously and professionally at all times. This includes, for example: in email, online debates and discussion forums, with other students, staff, employees of the university and external people (such as, employers). You should ensure that you understand the definition of and scrupulously avoid plagiarism. Honesty and integrity are vital to good academic and professional practice. You are jointly responsible for the reputation of City University London and as such should act as an ambassador for your University at all times, both on campus and in any public forum. You are encouraged to participate fully in all learning activities on your programme, as many of these will assist you in developing patterns of work for when you enter the world of employment and professional practice.
Attendance and Participation Requirements

Attendance at lectures, seminars, tutorials and practical classes is an integral part of a students programme of study and students are expected to be regular and punctual in their attendance. Attendance will be monitored selectively, and any student found to be absent without permission will be required to meet his or her tutor to explain the absence.

Persistent absence without good cause will lead to an interview with the head of department and may lead to a decision that the student has dropped out of the programme and should be withdrawn by the Registry. Students are expected to be in attendance at lectures during term time, attend all invigilated tests and exams and should not make travel arrangements during term time. Any absence which does not constitute valid extenuating circumstances will result in the student resitting the module as a second attempt. You must maintain a professional attitude in relation to your attendance, preparation and conduct in respect of all aspects of your education and training. You should participate actively in your educational experience at the University, which involves substantial engagement in classes, assessments and any other learning activities. You are encouraged to participate fully in all learning activities on your programme, as many of these will assist you in developing patterns of work for when you enter the world of employment and professional practice. You should place the highest priority on your academic and professional work and to take responsibility for evaluating your progress: attending assessments as required; consulting your tutors if you are having difficulties, and taking proper account of tutorial or pastoral advice.
University policy on sickness certification

Students who are prevented by ill-health from attending one or more examinations, or whose performance on the programme and/or in examinations has been adversely affected by ill-health, are required to submit medical evidence of their illness. The evidence should normally take the form of a City University Medical Certificate, available from the Health Centre. This form must be completed by a doctor, stamped with the practice stamp, and returned to the relevant departmental office. Where GPs prefer to use their own practices certificate, it is helpful if information set out on the form detailing the consequences of the period of illhealth can be provided. Other than in exceptional circumstances, medical certificates will only be accepted by the University if certification occurs at the time of the illness. Medical certificates will be scrutinised by the appropriate officers and will not automatically be accepted. Students are likely to have several episodes of minor illness during their programme. This is normal and should not affect their ability to submit coursework or to complete their programme. Students should not seek medical certification for minor illnesses, particularly after they have recovered. Personal Tutors are asked not to encourage their tutees to seek such certification. Students who are absent from their programme, for whatever reason, are asked to notify their department, using the form available from departmental offices. Please also refer to Section 4: Assessment and Academic Management for further information on extenuating circumstances.

Religious Holidays/Festivals
City University, in conformity with its Charter, is committed to equal opportunities in all its activities. It is intended that all students should receive equal treatment irrespective of political belief, gender, sexual orientation, age, disability, marital status, race, nationality, ethnic origin, religion or social background. The University has established a Code of Practice in relation to its commitment to equal opportunities. Student requests for teaching timetable changes in order to accommodate religious observance will be considered sympathetically by Schools and accommodated wherever possible. However, if such a request proves difficult to accommodate due to the constraints and demands placed on timetabling for whole groups of students then students may be informed that it is not possible to meet such request(s). Concerns from any students in relation to the teaching timetable should be made initially at School/ departmental level with the relevant staff. Should issues not be addressed at the local level, they may be raised in writing in accordance with the University complaints procedure 2. considered in accordance with section 13 of the Assessment Regulations and with the Assessment and Feedback Policy. The following is for guidance only, the full policy and regulations can be found on the Academic Development Unit website: www.city.ac.uk/about/education/adu/academi c-policies-and-regulation
General
Students are expected to behave appropriately and in accordance with the rights and responsibilities outlined in City and You. The Disciplinary Regulations define misconduct as improper interference, in the broadest sense, with the proper functioning or activities of the University or those who study or work in it, including actions which damage the University. The following constitute misconduct: 1. disruption of, or improper interference with, the academic, administrative, sporting, social or other activities of the University, whether on University premises or elsewhere. This will normally be taken to include areas adjacent to such premises and/or premises being used by the University for its purposes or any activities under its auspices; obstruction of, or improper interference with, the functions, duties or activities of any student, member of staff or other employee of the University or any authorised visitor to the University; violent, indecent, disorderly, threatening or offensive behaviour or language whilst on University premises or engaged in any University activity; fraud, deceit, deception or dishonesty in relation to the University or its staff or in
Student Discipline
If you do not behave in a professional manner it is possible that you may be deemed to have committed misconduct. Instances of alleged misconduct are managed in accordance with Senate Regulation 13 the Universitys Student Discipline Regulations and the Student Discipline Policy. Instances of alleged academic misconduct will initially be
3.
4.

connection with holding any office in the University or in relation to being a student of the University; action likely to cause injury or impair safety on University premises breach of the provisions of any of the Codes of Conduct of the University or equivalent; damage to or defacement of property or the property of other members of the University community caused intentionally or recklessly and misappropriation of such property; misuse or unauthorised use of University premises or items of property including computer misuse; conduct which constitutes a criminal offence where that conduct: took place on University premises, or affected or concerned other members of the University community, or damages the good name of the University, or itself constitutes misconduct within the terms of the Disciplinary regulations, or is an offence of dishonesty, where the student holds an office of responsibility in the University behaviour which brings the University into disrepute; failure to disclose name and other relevant details to an officer or employee of the University in circumstances when it is reasonable to require that such information be given; failure to comply with security instructions and procedures; failure to comply with a penalty previously imposed under the Disciplinary Regulations or a subsidiary Code of Conduct; 14. conduct which constitutes unsuitability for the profession where the students course of study is linked to a particular profession. It should be noted that if a student pursues a complaint or an appeal in an appropriate manner, including submitting materially inaccurate or false information or evidence, disciplinary action may be taken against him/her.
5. 6.
7.
8.
Consideration of cases of alleged misconduct

The Disciplinary Regulations set out the different stages at which alleged cases of misconduct might be considered. These include: Initial consideration at local level University-level consideration Appeal against the outcome of University-level consideration If you would like more information on the Student Discipline Regulations and Student Discipline Policy, please contact Dr Carol Vielba, Associate Dean for Academic Quality and Standards c.a.vielba@city.ac.uk or 020 7040 8653
9.
10. 11.
Student Complaints
General
Complaints by students will be managed in accordance with Senate Regulation 26 the Universitys Complaints Regulations and the Student Complaints Policy. The following is for guidance only, the full policy and regulations can be found on the Academic Development Unit website:
12. 13.

www.city.ac.uk/about/education/adu/academi c-policies-and-regulation The University aims to provide a high quality experience for each student. It recognises, however, that on occasion a student may be dissatisfied with or concerned about an aspect of his/her experience and may wish to pursue this using a mechanism beyond day to day feedback processes. The Universitys Complaints Regulations, and associated policy, therefore exist to enable students to make complaints about such matters. A complaint can be made about any aspect of the student experience or the wider University, including educational aspects, and can be made by an individual student or by a group of students process. Each stage of the process should be exhausted before the next stage is used. Making a complaint is different from appealing against the decision made by an Assessment Board on a students assessment, progression or award. The timescales of the two are also different. If a student has a concern s/he must ensure that s/he chooses the most appropriate route for pursuing that concern depending on its nature. Where possible, Concerns should be raised at the time. If you would like more information on the Complaints Regulations and Policy, please contact Dr Carol Vielba, Associate Dean for Academic Quality and Standards c.a.vielba@city.ac.uk or 020 7040 8653
Consideration of Complaints
The University takes student complaints seriously and will do its best to resolve matters that are brought to its attention. It encourages informal resolution where possible and positive engagement with those who complain. The University aims to deal with complaints transparently, confidentially, following the principles of natural justice and in a timely manner. A student will not suffer any detriment if they make a complaint in good faith. However, complaints that are submitted anonymously will not normally be considered and complaints that are found to be unsubstantiated will be dismissed. A student should also be aware that if a complaint is pursued inappropriately disciplinary action may be taken against him/her. Staff and students are expected to take every opportunity to resolve a complaint before escalating the matter to the next stage of the
Office of the Independent Adjudicator for Higher Education (OIA)

When the Universitys internal procedures in relation to student appeals, student complaints or student disciplinary cases (including cases of academic misconduct) have been concluded a student will be issued with a Completion of Procedures (CoP) letter. Following this, a student who is dissatisfied with the final decision on his/her case may be able to apply to the Office of the Independent Adjudicator for Higher Education (OIA). The OIA is a national body. It operates an independent scheme for the review of student complaints which is free to students. The University is expected to comply with the formal decision and any recommendations of an OIA Reviewer, but OIA decisions are not binding on students. Information and eligibility rules are available at www.oiahe.org.uk
10
Section 2: Programme Quality: Programme uality

Course Management Teams
Each programme is run by an Academic Management Team which is responsible for all academic design and quality issues. They meet regularly to review practice to ensure maintenance of high standards of teaching and programme content. surveys will be used to support internal enhancement activity at a University and programme-level. At the end of each module students are required to complete a module evaluation questionnaire on-line. This questionnaire provides feedback on a number of areas relating to the content and delivery of a module. The result of this feedback is discussed at Board of Studies and further details regarding this process will be available during the first term. Students are represented on all Senate committees (other than those dealing with matters relating to individual members of academic staff and students) and on boards of studies. There is also a staff-student liaison committee, for every course run by the university. Staff student liaison committee meetings are held normally once a term, and each meeting is minuted.
Student Engagement and Feedback

City University London considers that all students have a valuable role to play in informing the development of programmes and shaping all aspects of the learning experience offered to both current and future students. The views of students are vital in helping to ensure that the University provides students with the highest quality of education and these contributions directly inform the development of relevant strategies and action plans, including the Universitys Learning and Teaching Strategy. To this end, the University actively seeks to encourage students to share their views and is committed to considering and responding to feedback fully. Two important ways in which students can engage with the development of their programme is to provide feedback via questionnaire and representation systems. Postgraduate Taught Experience Survey (PTES) The Postgraduate Taught Experience Survey (PTES) and the Postgraduate Research Experience Survey (PRES) are sector-wide questionnaires, conducted online, which enable the University to collect feedback from postgraduate and postgraduate research students. These two surveys are conducted in alternate years. The results from these
Student Representatives
Student Representatives are elected in the first term. Students can be nominated by a fellow student for election or a student can put himself/herself forward for election. The list of candidates is then advertised to students. Ballot papers are issued by the course office and election date and times are issued by the course officer. Representatives will be asked to provide an agenda for the meeting one week in advance based on feedback/issues provided by their fellow students. In addition there is the course management team/group for every course or group of courses, where one of their purposes is to discuss the feedback arising from the staff student liaison meetings in addition to course development and other academic issues.
11
Section 2: Programme Quality: Programme uality

Data Protection Act 1998
The University is registered under current UK Data Protection law. It holds data in electronic and paper form on your personal details, academic and administrative history, on any relevant financial transactions and use of University facilities. Most of this information is necessary for us to properly administer your studies within the University, for example the recording and processing of assessment results, the determination of final award outcomes, and the production of management information statistics. Your assessment data will be processed to determine your overall award outcome, and the precise way in which this is done is published in relevant handbooks and documentation. In due course, your records will form part of the student archive and your computer record will be available to the Universitys Alumni Relations staff for approved purposes In addition, the University is required by law to collect and provide information on every student to certain external agencies. These bodies include the Higher Education Statistics Agency, local education authorities and other grant-awarding bodies along with the Student Loans Company taxation authorities. We are also obliged to release information to the Police and similar law officers as part of criminal investigations, and in some instances, to officers of the Court in relation to civil proceedings. In certain circumstances relating to the recovery of outstanding debt, data may be passed to debt collection agencies acting as agents for the University. The details of your academic award from the University are regarded as public information. Names of successful candidates will be published on open pass lists. This information will also be routinely released to a third party (for example, prospective employers). Other information which will be routinely released to a third party is whether or not you are a student here. Once you have signed up with Computing Services, your e-mail address will be published in a University directory (users may make themselves ex-directory for external access).Any queries concerning Data Protection should be addressed to Head of Information Compliance & Policy. Please also view www.city.ac.uk/about/cityinformation/legal/how-to-access-information
The Freedom of Information Act 2000

The Freedom of Information Act 2000 (FOI) give people the general right to see recorded information (information held on paper, computer and on audio or video tapes) held by City University. It is intended to promote a culture of openness and accountability amongst public sector bodies, and therefore facilitate better public understanding of how public authorities carry out their duties, why they make the decisions they do, and how they spend public money. Under the Act the University will: 1. Respond to a students request for information within 20 working days and without charge if less than 2 days work is required 2. Follow a code of practice on records management 3. Implement a publication scheme The publication scheme covers: A list of classes of information the University publishes or intends to make routinely available How the information can be accessed Whether there is any charge See www.city.ac.uk/foi City University Publication Scheme
12
S Section 3: Student Services and Support

Communication with Students
The University has an agreed Student Support Strategy, which aims to provide a clear plan for the overall organisation, management, development and resourcing of the various services which support the Universitys students in achieving their goals. The Strategy is overseen by the Universitys Student Affairs Committee (SAC). display their ID card during examinations and invigilated tests. Students should not, under any circumstances, allow another individual to use their ID card for any purpose, including using the ID card to access the University buildings. Any student found to be abusing the use of their ID card will have their ID card removed and will have their access to Cass Business School suspended.
MSc Course Office

Each MSc degree has a dedicated Course Officer who works with both students and teaching staff. The team of course officers is located in the MSc Programme Office, level 3, Cass Business School.
Pigeon Holes
Students should check pigeon holes daily for notification of events, meetings, course handouts etc. Personal mail, if sent c/o Cass Business School, will be put in your pigeon hole. Pigeon holes are located on level 3, of Cass Business School. The University is not responsible for the loss of contents of the pigeon holes
Course Office opening hours:

Term Time Monday and Wednesday: 1pm 6.30pm Tuesday and Thursday: 1pm 8pm Friday: 10.30am 3.30pm Out of Term Time Monday Thursday: 1pm 5pm Friday: 10.30am 3.30pm Please refer to your Degree specific Handbook for contact details for your specific Course Officer.
Email
After completing the self-registration procedure on one of the University computers, students will be issued with a University email address. Students should read their email daily for information and important messages. The distribution of any information through the Universitys network is subject to the scrutiny of the University. We reserve the right to determine the suitability of this information. It is unacceptable to send or receive any material that is obscene or defamatory or which is intended to annoy, harass or intimidate another person. The email system should be used for the distribution of
Student identification (ID) cards

Students will be issued with an ID card at registration. The card must be displayed by the holder at all times whilst on University premises. It identifies students as members of the School and they cannot enter the School without it. It is also necessary for students to
13

information and reading materials and communication related to courses only. Any student found to be in abuse of the Universitys email system will be subject to severe disciplinary procedures which could ultimately result in the students expulsion from the University. The University views the abuse of the email system very seriously and it is monitored on a regular basis. For further information please refer to: https://intranet.city.ac.uk/students/info_compli ance/info_compliance/info_security/email_aup .html recording is not considered to be a good method of absorbing material from teaching sessions and writing notes is strongly recommended. For most students, verbal records of teaching sessions are not a good aid to learning and audio-recording may actually inhibit the development of note-taking skills. Students who wish to record lectures should always ask permission of the lecturer who has the right to refuse if he or she considers that it will disrupt the teaching process. For students with disabilities who would benefit from audio-recordings of teaching sessions the Course Director or Personal Tutor will make appropriate arrangements, in advance of the lecture or lecture series, with the lecturer concerned.
Lectures
All students must be on time for lectures. If you have two or three hour lectures these will normally include a break of between 15 to 30 minutes. Please make sure you return to the lecture room by the time stated. Lectures are normally carefully prepared and timed any delay to the resumption of a lecture will either cause it to over-run or impair the effectiveness of its delivery. The lecturer has the right to refuse readmission to those who return late. Students are not allowed to eat, drink or smoke in the classrooms. Mobile phones and other electronic devises must be switched off before you enter the classroom. Web surfing is not permitted during lectures.
Lecture Notes
Many lecturers give hand-outs to accompany their lecture. Hand-outs will normally be placed in individual pigeon holes, in advance of the class, or course officers will take them directly to the class. Students are responsible for collecting hand-outs. The course office will not replacement copies. Lecture notes will also be available on Moodle. Moodle is the Universitys Virtual Learning Environment.
Timetables
The autumn timetable will be distributed on Induction day. Spring and summer term timetables will be issued at the beginning of spring and summer terms. The timetables will also be posted on Moodle. In the event of a change in the timetable, a message will be sent by email to all students and posted to Moodle.
Audio Recording of Lectures

Some students may wish to make audiorecordings of lectures. This may be permitted at the lecturers discretion but the following points should be borne in mind. Audio-
14

Please note timetables are subject to change. The University is committed to acting in accordance with its Equal Opportunities and Equality and Diversity Policies. It is intended that all students should receive equal treatment irrespective of political belief, gender, sexual orientation, age, disability, marital status, race, nationality, ethnic origin, religion or social background. Requests for a teaching timetable change in order to accommodate religious observance will be considered sympathetically and, where possible, will be accommodated. However, this may not prove possible. If you wish to request a change for this reason you should contact your course officer in the first instance. completed at the School and to past Cass exam papers via our web pages. There is heavy investment in electronic business information generally, with a suite of over 50 specialist databases: most are available online, whilst others are available on dedicated PCs. Users are able to book use of the dedicated PCs via a link on the LRC website. The Learning Resource Centre offers a comfortable study environment and many seats and tables are equipped for personal laptop use. Some desks offer networked PCs and there is also casual seating for more informal reading. There is plenty of scope for printing electronic documents via student IT accounts and self-service photocopiers are also provided. Everything is backed up by a small team of staff who have built up a reputation for friendly and expert advice, whether on routine administrative procedures or more technical questions on locating business information. Library services offer long staffed opening hours during the main teaching terms. In addition, IT facilities (including the Bloomberg and Thomson Reuters Rooms) and private/ group study space are available during the whole of the Cass Building opening times, including vacations. The majority of databases as well as the library catalogue are accessible 24/7 online. This enables you to check for publications or e-resources at any time, to make reservations or to renew existing loans wherever you are. However, some time management skills are necessary to get the best out of all the facilities. All staff and students have access to the University Library on the main campus at Northampton Square, where there is a collection of undergraduate business texts as
Cyril Kleinwort Learning Resource Centre

Library Services
Please carry your student ID card at all times, as it is also your library card. The specialist library for the Business School is contained within the Cyril Kleinwort Learning Resource Centre (LRC) on the first floor of the Cass Building. The LRC is shared with Cass IT Services, who operate a help desk and oversee communal IT facilities throughout the building from there. The library collections support all areas of business and management learning and research. They include about 30,000 books (for varying periods of loan) as well as a growing collection of e-books. Online access is also available to thousands of journal and newspaper titles. Additionally, users can log in to a database of recent Masters dissertations
15

well as other useful material in economics, sociology and law. Although recommended course material is usually available for borrowing or reading, students doing project work may need to consult other items. The inter-library-loan system has a high reputation for delivering materials not held in the local university or online and this service is available for a small charge. Any student can also apply to the British Library for a pass to their reference collections at St Pancras. In addition, City University belongs to a co-operative scheme known as SCONUL Access, which permits borrowing facilities at some other academic libraries for academic staff, postgraduate, part-time and distance students: ask our library staff for details. The nearby City Business Library (the Corporation of Londons commercial reference library) is sometimes useful as well. Further details of library services and collections can be found on our website and in the booklet A Strategic Guide to Information, which is given to all incoming students. Leaflets are also available to pick up and take away and enquiries can be answered by telephone 020 7040 8787 or via cklib@ city.ac.uk Note: Computing and study facilities are available at Cass throughout the year (except during University closed periods) 8 am to 10 pm weekdays and 9 am to 10 pm weekends
Opening hours University Library

Term-time: Mondays to Fridays: 8.30 Midnight Saturdays/Sundays: 12 noon 9.00 pm Vacation periods: Mondays to Fridays: 9.00 am 9.00 pm
IT Services
In order that you gain the greatest benefit from the comprehensive IT services provided at Cass Business School, please take a little time to read the following information and to familiarise yourself with the requirements for connecting your personal laptop computer (if you have one) to the University network.
Laptop use at Cass Business School

To use your laptop at the Business School, you will need to have undergone academic registration for your course and received your Student ID card. To gain access to electronic resources on your laptop, you will first need to connect to the citywifi wireless network. A guide for connecting to the wireless service, as well as other guides, is available on the IT Helpdesk and also online via http://www.cass.city.ac.uk/intranet/student/itsupport. During the online registration process, you will be provided with your network login and be asked to set your password. You will need to
Opening hours Learning Resource Centre (library Services) Cass Business School
Term-time: Mondays to Fridays: 8.30 am 9.55 pm Saturdays/Sundays: 12 noon 9.55 pm Vacation periods: Mondays to Fridays 9.00 am 7.00 pm or 5.00 pm
16

use this to access all University IT resources including the wireless service. Follow carefully, the instructions in the guides, to connect to the citywifi wireless service and if you require any further assistance, staff on the IT Helpdesk will be available. Once connected to the wireless service, you will be able to browse the internet, your emails and all other IT services. Further information about available IT resources and services will be provided during the induction programme. Cass IT Services strongly recommends the following laptop specifications: Manufacturer Dell, Toshiba or IBM Processor A minimum of Intel Core 2 Duo T5550 or above Memory A minimum of 1Gb Operating System Microsoft Windows XP, Microsoft Windows Vista (All editions) , Windows 7 (All editions) English Language Edition Application Suite Microsoft Office 2003/2007 Hard Disk Minimum of 80 Gb Network card Wireless Network (Wi-fi) In-built wireless network adaptor that supports 802.11g and 802.1x with up to date software. Anti Virus Software Any popular package with up to date virus signatures Power 240 volt UK 3 pin adaptor Storage Media DVD/CD-RW combo drive and USB 2.0 ports 11
The minimum recommend laptop specification is: Manufacturer Any brand Processor Processor speed 1 Ghz and above (Intel or AMD) Memory A minimum of 512 Mb
Advice for Students

The Cass IT Services team provides support to all Cass Business School academic staff, administrative staff, researchers, undergraduate students and postgraduate students. We support all IT equipment belonging to the business school including audio visual equipment in the teaching rooms.
Additional Services Offered

For those who do not already have a computer, there are public-access computers, located around Cass Business School for student use. Should you also wish to purchase a new computer or Laptop, you can visit the computer shop, in the University Main Site at Northampton Square. Software and consumables may also be purchased through the University Computer Shop.
Training in Computer Use

Most students attending courses at Cass Business School will already be well acquainted with the use of personal computing hardware and software. If you feel you require assistance in understanding the basics of these, you will need to arrange to undertake one of the Computer Based
17

Training (CBT) courses available at the University Main Site. Please refer to the University Computing Services Student Guide for further details dealing floor. Students have a four-screen computer system, with access to Bloombergs comprehensive information system. The training scenario complements the theory our students have learnt, with practical hands-on exposure to a simulated dealing environment. The Reuters room is designed to give a real life experience and scenarios of the financial markets in a safe environment where real money cannot be traded. The Reuters room will also allow students to familiarise themselves with one of the leading financial information systems before they take up positions within the City and other financial service sectors around the globe.
Student IT Helpdesk
The Student IT Helpdesk is located in the Learning Resource Centre where Cass IT Staff are available to assist you.
Opening hours
Term-time: 8.30 am 7.00 pm Monday to Friday 9.30 am 1.00 pm Saturday Vacation periods: 9.00 am 5:00 pm Monday to Friday You may also get in contact with us by: Telephone +44 (0)20 7040 8990 E-mail: cass-student-support@city.ac.uk If you have an IT problem, please report it via www.city.ac.uk/itservicedesk For further information about IT services, please take a look at our website: http://www.cass.city.ac.uk/intranet/student/itsupport
Personal Tutoring
Postgraduate taught students will be assigned a personal tutor. This personal tutor will be available to provide general academic, professional and pastoral support and will also ensure that a student is aware of the additional and more specialised support mechanisms available within the University. Students should have the opportunity to see their personal tutor on an individual basis at least once a term. Students will be assigned a personal tutor at the start of the year. Our course office team are also available to assist should you need help during the course of your studies.
Dealing Room (Bloomberg and Reuters Dealing Rooms)

There is a Bloomberg-sponsored dealing room on the ground floor, which is invaluable for students intending to pursue a career in the financial services sector, including City trading houses. This familiarises students with all aspects of a typical dealing station. The room is laid out to replicate part of a typical
Student Contact with Teaching Staff Policy

The Learning and Teaching Strategy supports our students in becoming professional, analytical and enquiring graduates. Students development is dependent on the support they receive, the environment in which they
18

study, and the academic quality of their programmes; students own motivation to learn provides an additional essential factor. Personal Tutoring and Academic Tutorials provide two formal ways in which students receive support. However, from time-to-time, students may have ad-hoc queries which may be discipline-specific or relate to their wider educational or personal experience. Beyond scheduled teaching, all students should be provided with clear information on the opportunities available for interaction with academic staff. Staff also need to have established structures that enable them to manage communications with students effectively so that expectations of both parties are clear.
Student Centre
City University Student Centre
The Universitys Student Centre draws together essential support and guidance facilities for students. This multifunctional space offers students easy access to a range of services as well as an open workshop space equipped with the latest audio-visual equipment and access to touch screen information terminals. The centre is at the Universitys main Northampton Square campus, a short walk from Casss Bunhill Row site. As a registered student of City University, you are automatically a member of the Students Union. The Union itself is member of the National Union of Students, which provides a range of benefits for its members. For further details contact the Student Union on +44 (0)20 7040 5600. There is a multi-faith prayer area on level 3 of Cass Business School. As you approach the restaurant, turn immediately right after the pigeon holes. It is located on the right hand side at the end of this passage (just beyond the snack machine).
Student Counselling Service, Health Service and Support Services

The Health centre is located at 20 Sebastian Street, close to the Main Campus at Northampton Square. For further details please view their website www.city.ac.uk/ health service All students must register with a Doctor (General Practitioner) as soon as they arrive in London. Students with personal and or practical problems are welcome to telephone the Student Counselling Service for an appointment (Telephone +44 (0)20 7040 8094) or email coun@city.ac.uk or call to the office in the Health Centre Building on 20 Sebastian Street, which is close to the Main University Building at Northampton Square or link into their website at www.city.ac.uk/counselling. Office hours are 9.00-5.00pm Monday to Friday
International Student Advice

Under the UK immigration rules, both students and universities have certain responsibilities. If you are coming to or remaining in the UK as a Tier 4 student under City Universitys sponsorship, your responsibilities are: To provide the University with a copy of your passport and visa/biometric ID card To keep your contact details in the UK up to date by noting any changes online at
19

https://evision.city.ac.uk/urd/sits.urd/run/s iw_lgn or by emailing studentcentre@city.ac.uk To register for your programme on time each academic year To study while you are in the UK (ensuring that you have good attendance on your course and no significant gaps or absences) To follow University processes if you decide that you would like to defer or suspend your studies or withdraw from your programme To return home if you defer or suspend your studies, withdraw from your programme or your programme is terminated Student Centre on visaadvice@city.ac.uk or 020 7040 7040.
Disability
Should a student have a disability (i.e. dyslexia) where extra time is required during examinations or invigilated tests, the course office should be informed during the first week of term, with supporting documentation. This will allow us to consider appropriate adjustments and support and to make any necessary arrangements for assessments. For more general information on disability, please view the website www. city.ac.uk/disability/
As a University, we also have certain responsibilities: To take and keep copies of passports and visa/biometric ID cards for non-EU nationals To keep students contact details up to date (and to keep a record of any changes of address) To check registration and to report anyone who does not register with the University to the UK Border Agency (UKBA) To monitor student attendance and to report any unauthorised absences to the UKBA To monitor changes of student status and to report deferrals, suspensions, withdrawals and programme terminations to the UKBA To notify the UKBA of any significant changes in your circumstances (such as a change of programme or the successful completion of your programme where this is earlier than expected)
Careers Advice
Cass Careers play an integral part in the Masters Specialist Programme to ensure every student receives a tailored career service and life-long employability skills. In conjunction with one-to-one appointments with career specialists, Cass Careers Online holds all the tools and resources for students to manage their career preparation and job search including building CVs, booking workshops and keeping track of job applications. Companies can also post profiles and jobs on Cass Careers Online, and can view your professional CV in search for candidates. Casss location in the City of London attracts many employers who are keen to engage with our students. In addition to individual company presentations, and a recruitment agency fair in May, we hold an MSc careers fair in September with over 60 companies attending.
If you have any questions, please contact the International Student Advice Team in the
20

Workshops and seminars offer an invaluable source of advice and information to complement our Masters programmes with a range of skills that are sought after by employers. Workshops delivered throughout the year include CVs and applications, assessment centres, interview skills and networking. For more information and guidance, information and employer networking opportunities visit www.casscity.ac.uk/careers Cass Business School is part of City University; Masters Students have access to the centre for Career and Skills Development, City University, Northampton Square, London, EC1Y 4UE. View www.city.ac.uk/careers for more information. to an end through the Scholarships & Prizes scheme, Class Giving and The Cass Fund which supports areas of highest priority - The Deans Fund which focuses on student support, research and library services. You can be assured that a continued affiliation with Cass will be an enjoyable, professional and fruitful experience. For further information on any of the above please contact cass-development@city.ac.uk or visit www.cass.city.ac.uk/investincass Alternatively, to find out information on either Alumni Relations or Development, please visit us at our offices at 24 Chiswell Street, EC1Y 4UE. (Please include the information below in this section we would like to rename it as Supporting Cass) Supporting Cass There are a number of ways you can support Cass as a current student and after your studies have come to an end. Class Giving Class Giving provides an excellent opportunity to embrace the Cass community during your time as a student at Cass. It is a collective donation raised by student yeargroups to support a project of your choice within the school. From raising funds for student bursaries and scholarships to improving facilities on campus, Class Giving provides an opportunity to reinforce your relationships with your classmates whilst strengthening your bond with the school by giving back to Cass. Each Class Gift is organised by a group of student volunteers known as Class Gift
Cass Alumni Relations

As an alumnus/alumna of Cass Business School, you will automatically become a member of the Cass Alumni Community. This will allow you to keep in touch and join an active worldwide network of over 33,000 fellow alumni contacts across the business sector in over 150 countries. You will also have access to a number of other wonderful benefits all of which can be accessed through the Cass Alumni Online community www/cass.city.ac.uk/alumni. For further information on any of the above, please contact: cass-alumni@city.ac.uk
Cass Development
There are a number of ways you can show support to the school once your studies come
21

Champions. These Champions facilitate all the activity and participation in the Class Gift project. Students can exercise project and people management skills through this exciting and creative outlet all whilst making a difference to Cass. Cass Business School Fund Supporting the Cass Fund is a great way to help shape the success of the School and its students. Donations are allocated between three key areas of support which you can choose to reflect your own area of interest: Area of Highest Priority (The Deans Fund) - provides flexible support for a variety of areas as advised by the Dean. Student Support (The Talent Investment Fund) - provides scholarships and financial assistance for committed and gifted students. Research and Library (The Seed Fund for Innovation) - provides support for our top-ranked Research Centres and learning resources. a network of over 625,000 Beta Gamma Sigma members worldwide.
Caf and Restaurant

Opening hours
Term time: Caf Monday to Thursday 8.00 am 8.00 pm Friday 8.00 am 6.30 pm Saturday 9.00 am 3.00 pm Sunday 9.00 am 3.00 pm (Restricted evening Caf service during non peek times in the summer months July/August only) Hub Restaurant Monday to Friday 9.30am 15.00pm Coffee and pastries from 09.30am Lunch served from 12pm Coffee pod located on the 2nd floor Monday-Friday 9.30am -16.00pm Vacation periods: Bank Holidays-Building Closed (subject to hospitality) cass-catering@city.ac.uk
For more information on any of the above, please email cass-development@city.ac.uk or visit www.cass.city.ac.uk/development
Cashless Catering and Vending Services Beta Gamma Sigma

Beta Gamma Sigma membership is awarded to students who are within the top ten percent of their class across the entire Specialist Masters Programme. Beta Gamma Sigma is an alumni society and membership provides lifetime recognition of its members academic and professional success, as well as access to additional benefits such as discounted publications, career assistance and access to The Cass Business School offer cashless, vending, restaurant and Caf service. This allows students to purchase food items by swiping their security access card in a reader located at the point of sale or directly to a vending machine. Cards can be topped up with cash at note and coin loader machines located on the ground floor or the third floor of the building. Instructions on how to use the
22

loaders are available on the front of the machines. (Please note that credit cards are not accepted at any of our outlets. Catering outlets accept either cash or cashless access card or a mixture of both).
23
S Section 4: Learning, Teaching and Assessment

Coursework Submission
Coursework Submission Rules
All coursework assignments must be submitted electronically via Moodle. This will be the formal submission process for all MSc students and used by course officers to monitor submissions and coursework submission deadlines. All assignments must be submitted by the due date. Students must keep a copy of all coursework submitted to the course office. Coursework must not be given directly to the lecturer. 4. The mark submitted to the assessment board will be the final mark, with deductions made according to the process above.
If you are ill when coursework is due, please bring a note from your Doctor. This should be given to the Course Officer. More detail on procedure will be provided by the course office at the beginning of term
Guidelines for Invigilated Tests and Examinations

Invigilated Tests and Examinations must be taken on the required dates. All dates are available from the Course Office. A strict code of conduct exists for invigilated tests and examinations. A student will be liable to disciplinary procedures, for irregular conduct relating to a test/ examination. Please take particular note of the following guidelines.
Penalties for Late Submission

Coursework must be submitted on the due date and the late submission of coursework is unacceptable other than in the most extreme circumstances. Should a student fail to submit by the due date he/she must contact the course office to explain the circumstances. It will be necessary to provide supporting evidence as to why the deadline cannot be met. If permission to extend the deadline is granted, a new submission date will be given without penalties to the grade. If coursework is submitted late without permission there is a system of penalties outlined below: 1. Work submitted without permission is immediately penalised by deducting 5 marks For every subsequent day of lateness up to a maximum of 5 days (including weekends) 1 mark per day. Deductions will then discontinue and a mark of 0 will be awarded.
Timetables
The final examination timetable for the January and April/ May examination period will be available to students at least three weeks before the examination period. The timetable for the August resit period will be available at the start of August and will be emailed to you. As a student of the University, it is your responsibility to refer to the timetable to note the date, time and location of your examinations. Timetables will be available on Moodle, City University Academic Website and also from your course officer. Please note that examinations will be held both on and off campus. You are strongly advised to familiarise yourself with all venues in advance of your examinations. Extra time will not be
2.
3.
24

permitted to those who arrive late for their examinations for this reason. at an examination desk. It is your duty to comply with an invigilators instruction. You are not permitted to take any personal belongings (other than those needed for an examination) with you to your desk. Possession of a mobile phone, MP3 player, pager, personal organiser or any electronic device (other than those specifically allowed for an examination) either on your person or on/under your desk is strictly prohibited whilst you are sitting an examination. If you have a mobile phone with you, it must be switched off and placed in your coat/bag. Failure to do so may result in disciplinary action taken against you. You are reminded not to bring any valuables with you to examination venues. Keep belongings to a minimum. Possessions are left at your own risk. City University will not be held responsible for any items lost or stolen from examination venues. The introduction of any unauthorised material or device into the examination room constitutes an examination offence and may result in disciplinary action taken against you. Upon entering the examination room, talking is strictly prohibited. Once you have found your desk you must await the invigilators instruction. You will normally be asked to start filling in your details on the front of your answer booklets. At this time you must place your ID card, face up, on your desk in order for an invigilator to confirm your identity. Failure to do so may result in disruption once you have started your examination, if the invigilator has to request your card. Once this has been completed the invigilator will normally permit you to start reading the
Before your Examination

You must bring with you to all examinations, your student ID card. You will not be permitted to enter an examination without your ID card. Seating plans, detailing your name and desk number, will be posted outside the examination room. You are advised to consult the plans and note your desk number at least 20 minutes in advance of entering the exam room. You must sit at the desk allocated to you on the seating plan. Failure to do so may mean you have the wrong examination paper in front of you and will cause problems in verifying your attendance. If your name does not appear on the correct seating plan you must inform an invigilator immediately. Failure to inform an invigilator promptly may result in a delay to the start of your examination. Some examinations take place across multiple rooms. Please ensure that you arrive early enough to consult the seating plans to find your room and desk number. You will normally be permitted to enter the examination room approximately 10-15 minutes before the start of the examination. You must not enter the examination room before an invigilator instructs you to do so. Before entering the room, an invigilator will announce where coats and bags should be placed. You are not permitted to take any coat or bag to your examination desk. Only coats that are pocket-free and are not bulky will be permitted to be worn at your desk if the exam room is cold. It is at the invigilators discretion to decide whether a coat is acceptable to wear
25

question paper. You are not permitted to write anything at this time (other than your details on the answer booklet front cover). If an invigilator finds that you are writing before this time, a note will be made on your script for the examiners/Assessment Boards consideration. It is in your own interest to carefully read the instructions on your question paper. Only the above calculators are permitted in a City University examination. All students, including current students, must ensure they use only the calculator models shown above. If you arrive with any other model you will not be allowed to use it in your examination. No exceptions will be made. The University does not loan calculators. Permitted calculators can be purchased for approximately 10 from the Student Union Shop or other national retailers.
Late Arrival
If you arrive up to an hour late for your examination you will normally be permitted to sit your exam. You will not be given extra time and will finish along with all other students taking the same paper. Only in exceptional circumstances out of your control, that caused delay in your attendance will you be given your full-allotted time for the paper. Unfamiliarity with an external venues location will not constitute an exceptional circumstance. If you arrive more than one hour late, you will normally not be permitted to sit the examination. You are required to supply your own your own pens, pencils at each examination. Where permission is given you must supply your won paper, dictionary and calculator. Electronic dictionaries are not permitted.
During the Examination

As an examination candidate, you must comply with all instructions given by an invigilator before, during and after your examination. You must not commence writing until the invigilator in charge announces the start of the examination. If you have any queries, raise your hand and an invigilator will approach you. You must not vacate your desk without the express permission of an invigilator for the duration of the examination. Failure to comply is an examination offence and may result in your examination script not being marked. You are not permitted to leave the examination room during the first hour or the last 15 minutes of your examination. If you wish to leave the exam outside of these times, please raise your hand and an invigilator will respond to your request. If you are given permission to temporarily leave the room, you will be accompanied by an invigilator. During this time you must not attempt to contact any other person or consult any material relating to the examination.
Use of Calculators
Casio FX-83 ES or Casio FX-83 MS Casio FX-85 ES or Casio FX-85 MS Casio FX-83 GT+ or Casio FX-85 GT+ Students are provided with one of the applicable calculator models upon their arrival. Please note lost calculators will not be replaced.
26

After the first hour, you may leave the room as soon as you have finished your exam, unless this occurs during the last fifteen minutes. You must notify the invigilator that you wish to leave. You will not be permitted back into the examination room under any circumstance. Examination stationery must not be removed from the examination room. Removal of these papers will result in disciplinary action being taken against you. This also applies to question papers that expressly state that they should not be removed from the examination room. the same examination room. When allowed to leave please consider your fellow students who may still be writing and leave the room as quickly and quietly as possible.
Illness before your Examination

If you find that you have fallen ill before the start of your examination/s you must submit a doctors certificate to your School/department as soon as possible and not more than seven days after the date of your first affected examination. This will be considered by the Panel nominated by the Board of Studies for this purpose.
Evacuation during Examinations

If, during your examination, the fire alarm is activated leave all equipment at your desk and follow the head invigilators instructions carefully.
During your Examinations

If you fall ill during your examination, please raise your hand and an invigilator will attend to you. You must submit a doctors certificate to your School/department as soon as possible and not more than seven days after the date of the examination. The certificate must define the period the illness covers and the nature of illness.
End of Examinations
When the invigilator announces the end of the examination, you must stop writing. You are not permitted to talk until you leave the examination room. Ensure that the front of each answer booklet has been fully completed and that you have sealed the flap securely. You must not leave your desk until your script has been collected by an invigilator. If you leave the room before this has taken place, a mark will be placed on your script and your work will be marked only at the discretion of the examiners. When leaving the exam room you may not take any examination stationery with you. A copy of the exam paper may only be taken if you are permitted to do so. Examinations of differing time durations may be taking place in
Withdrawal from Examinations

A student who is registered for an award and has satisfactorily completed the prescribed period of study will be regarded as eligible for admission to the relevant examination unless s/he provides satisfactory evidence of illness or other good cause to your School/department.
Resit Examinations
The relevant Assessment Board will decide whether you are permitted a resit. The Assessment Board will inform you when you may take your resit which is normally at the next available opportunity (for April-June exams the next opportunity is normally August). Further information is available from
27

your School Office/department. One re-sit is permitted. Re-sit examinations are normally held during the last week of August and first week in September and are held at City University. Please be aware that if you have deferred, or you are taking a resit with a group other than the intake that you registered with, the content and structure of the module you are taking may have changed. You are responsible for checking with the course office to see if the syllabus has changed; the structure of the exam or the coursework has changed; and whether the timing of the coursework submission or exam has changed. Please check with the course office in good time in order to be fully prepared to take your re-sit exam or submit your coursework at the right time with the benefit of up-to-date hand-outs and materials. (iv) Obtaining or attempting to obtain aid from another candidate or person during an examination. (v) Attempting to read the work of another candidate. (vi) Removal of examination stationery from the examination room (exam papers may only be removed if authorisation is given by the head invigilator). (vii) Indiscipline during an examination. (viii) Plagiarism. (ix) Impersonation. (x) Any deed (verbal or physical) deemed inappropriate or considered as an examination offence by an invigilator.
Special Examination Arrangements

If you have a physical or learning disability, provisions for you to sit your examinations at an alternative venue along with any special provisions are available to you. In order to apply for such requirements you must provide the Disabilities Office with current certification detailing your condition. This evidence must be submitted at the beginning of the academic year. The Disabilities Office will decide your examination provisions. For further details please consult the application forms and guidance notes available from www.city.ac.uk/disability. In order to be considered for special examination arrangements, you must submit your application form and certificate to the Disabilities Office immediately. Late applications may not be considered in time for your exams or full requested provisions might not be able to be made available.
Examination Offences
Failure to abide by these instructions will constitute an examination offence and will be dealt with in accordance with the regulations governing Academic Misconduct. A candidate will be liable to Disciplinary Proceedings as laid down in the Ordinances and Regulations and for irregular conduct relating to an examination including: (i) The introduction of any unauthorised material or device into the examination room. (ii) The possession and/or consultation and/or access to written, printed or electronically stored unauthorised material during an examination. (iii) Aiding or attempting to aid another candidate during an examination.
28

In addition to reading the above information it is imperative that students read the detail available on the University Examination Website link given below. http://www.city.ac.uk/about/studentadministration/exams/exam-instructions You must include both a description of the circumstances; including the impact you are claiming they have had on the assessment, and evidence to support your claim.
Extenuating Circumstances
Extenuating circumstances are managed in accordance with the Assessment Regulations and Assessment and Feedback Policy. These notes are for guidance only, full details of the Assessment Regulations and policy can be found on the Academic Development Unit website.
Definitions
The Universitys Assessment Regulations define Extenuating Circumstances as circumstances, either external or personal, beyond the control of a student, which prevent a student from completing an assessment, affect his/her performance during an assessment or are deemed to have affected his/her capacity to study prior to an assessment. If you believe that you have been subject to extenuating circumstances, you must make a claim for Extenuating Circumstances in the following way: The claim should be submitted as soon as possible after the circumstances occur, preferably before the assessment deadline or within 1 week from the last exam. To submit Extenuating Circumstances you will need to complete the Declaration of Extenuating Circumstances form available from your Course Officer
Examples of the types of extenuating circumstances that might be accepted include ill-health, bereavement or other personal issues which were unexpected, out of the students control and may have affected preparation for an assessment or performance during the assessment itself. Circumstances such as the availability of books, conflicting assessment deadlines, transport difficulties, routine work commitment or circumstances that could have foreseen and/or prevented will not normally be accepted. In the case of ill-health students are expected to provide a medical certificate or medical evidence of the extenuating circumstances at the time they occurred. Post dated medical certificates/ evidence will not be accepted. For each case of extenuating circumstances a Panel is established to consider the case. It will decide whether the extenuating circumstances are valid AND whether the circumstances: OR OR had an adverse effect on the students performance during the assessment. affected the students capacity to study prior to the assessment, prevented the student from completing the assessment
The Panel will report the outcome to the Assessment Board. The decision as to the
29

significance of the impact of any extenuating circumstances is one of academic judgement. The decision of the Extenuating Circumstances Panel and subsequent action by the Assessment Board will be communicated to you within 7 days of the Assessment Board We hope that assessment and feedback support your ongoing learning and development and enable you to achieve your programme or module learning outcomes. Feedback will be provided on all assessed work (either formative or summative) and on other relevant aspects of your performance and progress in a module. You will normally be provided with feedback within three weeks of the submission deadline or assessment date. This would normally include a provisional grade or mark. For end of module examinations, or an equivalent significant task (e.g. an end of module project), feedback will normally be provided within four weeks. Examination results will be released following the Assessment Board, see page 33 for details. Feed-forward may also be used. This comprises information which is similar to feedback but is provided in advance of an assessment task to support student learning and development prior to completion of the assessment. Feed-forward is considered to be an important mechanism for supporting student learning.
Please Note
If you wait until after the Assessment Board, and submit extenuating circumstances as part of an appeal, you will have to prove that there was a demonstrated, valid and over-riding reason why the circumstances were not submitted earlier. A professed lack of knowledge of the extenuating circumstances regulations or an assumption on your part at the time of the assessment that your performance would not be affected by an event which you have since decided resulted in extenuating circumstances will not normally be considered as acceptable reasons for delay. Extenuating circumstances should not be used as an insurance against poor assessment results.
Assessment and Feedback

The University places a lot of importance on high quality assessment and feedback. These are integral to the provision of high quality learning and teaching and successful student achievement. Assessment and feedback are managed in accordance with the Assessment Regulations and Assessment and Feedback Policy (see the Academic Policies and Regulations website: (http://www.city.ac.uk/about/education/adu/ac ademic-policies-andregulation/assessment/assessment-andfeedback).
Marking, Moderation and Release of Results

Following the completion of an assessment, the assessment will be marked in accordance with the principles set out in the Assessment and Feedback Policy. The following is an extract from the Policy; the full policy can be found on the Academic Development Unit website:
Marking and Moderation

Marking may take various forms, including the use of anonymous marking and double or
30

second marking. Double marking usually means that markers do not see each others comments or marks whilst for second marking these may be made available to the second marker. Moderation is used to ensure that an assessment outcome is fair and reliable. Moderation can also take various forms including sampling, additional marking of borderline cases or statistical review of marks. The University also considers that the use of anonymous marking for forms of assessment other than examinations should be encouraged where this is appropriate to the assessment type. The use of a statistical analysis of the distributions of marks both within and between modules, including their centre and their spread, is also to be encouraged. Following marking and moderation by internal examiners, a number of other steps are undertaken: which will have student representatives on it, considers the External Examiners report s and is required to respond to issues raised.
2.
Assessment Boards
Once work has been marked, the provisional results will be considered by the Assessment Board. Any marks that have been given to students during the year are provisional until they are ratified by an Assessment Board. The Assessment Board is convened to make recommendations on student progression, award, award of credit or withdrawal from a programme of study as a result of academic failure. It makes such recommendations through its consideration of student results. The Assessment Board also considers the findings of any Extenuating Circumstances Panels and Academic Misconduct Panels. The duties of and processes for running Assessment Boards are outlined in the Assessment Regulations.
1.
External Examiners
External Examiners are also involved in the consideration of student achievement. Every taught programme has at least one External Examiner, whose job is to ensure that assessments have been carried out fairly and consistently and that standards are in line with other UK higher education institutions. The External Examiner(s) will undertake a number of tasks which are outlined in the Assessment Regulations. These include approving assessments compiled by Internal Examiners, reviewing a sample of assessment material, reviewing a sample of assessed work and approving the recommendations made by the Assessment Board. External Examiner(s) will also provide a written report on the assessment process and on the standards of student attainment. The Board of Studies,
Publication and Disclosure of Examination Results

Results of examinations or recommendations to Senate shall not be published or disclosed until they have been approved by the Academic Registrar on behalf of Senate. Here marks shall mean the marks as agreed by the Assessment Board. Candidates shall be informed individually of their marks in all examinations, except where grounds for exemption from this policy are deemed sufficient by the Academic Registrar acting on behalf of Senate, and where the Data Protection Act is not violated. These marks shall comprise those obtained in separate examinations in the invigilated examinations, in the coursework assessment aggregate and, if appropriate, in individual
31

sections of coursework and project. Marks obtained in all examinations by a candidate following an integrated sandwich course may be disclosed to his or her sponsors and professional supervisors. All examination scripts are the property of the University and shall not be released to candidates. Invigilated test scripts are treated as coursework and will be returned to candidates after they have been corrected. Candidates wishing to verify any mark or marks shall do so in accordance with the procedures laid down by Senate which shall be notified to each candidate with his or her marks. Student Appeal Policy. These notes are for guidance only, full details of the Assessment Regulations and policy can be found on the Academic Development Unit website. www.city.ac.uk/about/education/adu/academi c-policies-and-regulation
General
The University defines an appeal as a request from a student for a review of a decision made by an Assessment Board regarding his/her assessment, progression or award. An appeal may only be made on one or both of the following grounds: That there was a material error, either in the conduct of the assessment itself, or in the proceedings of the Assessment Board, which materially affected the Assessment Boards decision; AND/OR That the student was subject to extenuating circumstances at the time of the assessment which: o meet the definition of extenuating circumstances as set out in the Assessment Regulations, and o were unknown to the Assessment Board, and o were not made known to the Assessment Board via the Extenuating Circumstances Regulations for a demonstrated, valid and over-riding reason . Please note that dissatisfaction with the decision or academic judgement of the Assessment Board is not alone a valid ground for an appeal. An appeal, with appropriate evidence, should be submitted to the School within 28 days of the official release of results following the Assessment Board. The appeal forms can be found on the following website
Notification of Results
Confirmation of Marks Panel March 2012 Results normally available in 5-7 working days Interim Assessment Board June 2012 Results normally available in 5-7 working days Final Assessment Board October 2012 Results normally available in 14-21 working days Your course officer will notify you of your results. Please note that examination, test and coursework results cannot be given over the phone. If you are unable to collect your results in person please contact your Course Officer to make alternative arrangements.
Appeals
Student Appeals
Appeals by students will be managed in accordance with Senate Regulation 20 the Universitys Appeal Regulations and the
32

http://www.city.ac.uk/about/studentadministration/appeals-complaints-andenhancements/academic-appeals and should be sent to Lloyd Diwell, Deputy Registrar (Academic Standards) l.v.diwell@city.ac.uk; 020 7040 0227 The initial scrutiny stages will determine whether sufficient evidence has been provided to merit consideration of a claim on one or both of the possible grounds for an appeal or review, as well as to determine whether the paperwork has been completed correctly. Whilst the claim made and the evidence provided for each case will be considered individually, the following provides some indications of the types of claims that will be more likely to merit consideration: deadline before the circumstances can even be considered: Demonstrated verified evidence is provided to explain why the initial deadline could not be met Valid - the reason stated for the deadline not being met is logical and wellgrounded in fact. Over-riding given the circumstances, it would be unreasonable to have expected the student to have met the initial deadline. If extenuating circumstances exist, students should, if at all possible, submit them prior to the meeting of the Assessment Board in accordance with the Extenuating Circumstances Regulations. If you would like more information on the Appeal Regulations and Student Appeal Policy, please contact Lloyd Diwell, Deputy Registrar (Academic Standards) l.v.diwell@city.ac.uk 020 7040 0227 or please refer to Senate Regulation 20: Student appeals Taught Programmes The following will not normally be considered as acceptable reasons for delay: that the student says that s/he was unaware of the extenuating circumstances regulations at the time; that the student made an assumption at the time of the assessment that his/her performance would not be affected by an event which s/he has since decided resulted in extenuating circumstances When the Universitys internal procedures in relation to student appeals, student complaints or student disciplinary cases (including cases of academic misconduct) have been concluded a student will be issued with a Completion of Procedures (CoP) letter.
Material error
The Regulations include a definition for material error. Examples of situations where material error might occur include: Where the assessment process was not managed in accordance with the Universitys rules and regulations. Where it can be demonstrated that the Assessment Board was biased when reaching its decision. Where the Assessment Board did not apply the Assessment Regulations correctly.
Extenuating circumstances not made known for a demonstrated, valid and overriding reason
The Regulations include a definition of the circumstances in which extenuating circumstances can be used as part of an appeal. A student has to demonstrate that there was a demonstrated, valid and overriding reason why s/he did not submit the extenuating circumstances within the initial
33

Following this, a student who is dissatisfied with the final decision on his/her case may be able to apply to the Office of the Independent Adjudicator for Higher Education (OIA). The OIA is a national body. It operates an independent scheme for the review of student complaints which is free to students. The University is expected to comply with the formal decision and any recommendations of an OIA Reviewer, but OIA decisions are not binding on students. Information and eligibility rules are available at www.oiahe.org.uk.
Good Academic Practice and Academic Misconduct

Referencing
Whilst completing written work at University you will make use of a variety of sources of information, including the work of other authors. You will gain higher marks if you use other peoples work as a basis for your own critical thought and not simply to show that you have read relevant material. You must therefore distinguish carefully between the work of others and your own work by accurate referencing. Please see Moodle for guidelines.
Application for Checking of Marks

Clerical Check of Marks
The Assessment Regulations state that a student may ask that a check be undertaken of his/her marks to ensure that they have been calculated correctly. In all cases, a request can only be made after marks have been agreed by an Assessment Board. This is separate from making an appeal nor does it entail the consideration of extenuating circumstances that might have affected a students performance. If you wish to apply for a clerical check you must submit the relevant form and the required fee of 10 no later than 28 days following the publication of the results from the Assessment Board. The form can be obtained from the Schools website. www.cass.city.ac.uk/mscexams
Plagiarism
Plagiarism is passing off the ideas or words of someone else as though they were your own. It applies equally to the work of other students as to published sources. Copying and pasting from the web and/or other sources in order to produce a piece of work is a form of plagiarism, and is unacceptable. The University takes a serious view of plagiarism, and will act to ensure that students found breaching its guidelines are dealt with severely. This action can lead to expulsion from the University. This is in the interests of the vast majority of students who work hard for their degree through their own efforts, and is essential in safeguarding the integrity of the Universitys awards.
34

Academic Misconduct
Consequences of failing to achieve good academic practice
Instances of suspected academic misconduct are managed firstly in accordance with the Assessment Regulations and Assessment and Feedback Policy which can be found on the Academic Development Unit website. The following is for information only, full details of the Assessment Regulations, Student Discipline Regulations, Assessment and Feedback Policy and Student Discipline Policy; the full policies and regulations can be found on the Academic Development Unit website: www.city.ac.uk/about/education/adu/aca demic-policies-and-regulation study skills and the development of good academic practice
Investigation of cases of suspected academic misconduct

The University actively pursues all cases of suspected academic misconduct. This safeguards the integrity of its awards as well as the interests of the majority of students who work hard for their award through their own efforts. Decisions on the severity and extent of misconduct are matters of academic judgement. Technologies may be used to support academic judgement in cases of suspected academic misconduct, for example: to investigate suspected cases of academic misconduct already identified via other means; or to check the work of a whole cohort or a defined sample of students. The reports arising from these technologies should only be used as evidence if they are subject to academic interpretation and accompanied by a short written analysis of the results.
General
Academic misconduct is any action that produces an improper advantage for the student in relation to his/her assessment or deliberately and unnecessarily disadvantages other students. It can be committed intentionally or accidentally. Plagiarism, cheating in an examination, collusion, impersonation, falsification or fabrication, duplication or self-plagiarism, ghosting and disruption are nonexhaustive types of academic misconduct. Further information on these types of academic misconduct is available on the following website http://www.city.ac.uk/about/education/ldc /studywell/understanding-academicmisconduct/definitions and on StudyWell , a website designed by the University to encourage positive
Local Procedures
A member of staff who suspects academic misconduct has been committed should first follow any local procedures established at School or department level. These local procedures should be focussed on preliminary investigation and/or potential resolution. If the case is not resolved at this stage, including if the student disputes the charge, it should be referred to an Academic Misconduct Panel. A students case will be considered by a
35

Panel from the students home programme. Where modules from another programme are involved, members of staff from that programme may present evidence. Assessment Board for the appropriate programme, which will take the recommendation into account when considering marks and making a recommendation concerning your progression and awards. Where the case is being considered under the Student Discipline Regulations the Assessment Board shall note any recommendations made by the Panel but shall suspend implementation of them pending the outcome of the disciplinary process. Where misconduct is found it is recorded at the Assessment Board. Where applicable, a note is made on the students record.
Academic Misconduct Panels

An Academic Misconduct Panel will investigate each case and the student will be invited to attend. The Panel will decide whether or not academic misconduct has taken place. The Panel is not required to prove intent but instances of deliberate fraud may carry more severe sanctions. This Panel will compromise 3 members of academic staff who will consider the reports of academic misconduct. Where the misconduct is established, the Panel may recommend a range of penalties depending on the severity of the offence. The detailed process including the range of penalties that may be imposed can be found in section 13 of the Universitys Assessment Regulations (Senate Regulation 19) Where the Panel considers that the case is serious enough to warrant a sanction greater than those it is able to recommend, it may ask that the case be dealt with under the Universitys Student Discipline Regulations (Senate Regulation 13). The Panel may recommend a sanction it considers appropriate for consideration by the University Disciplinary Panel. Sanctions the Panel may recommend include any of those listed in the Student Discipline Regulations. The Panel shall report its decisions and recommendations, with reasons, to the
Academic Misconduct and Professional, Statutory and Regulatory Bodies (PSRBs)

Where programmes are PSRBaccredited, the disciplinary and/or conduct procedures of the PSRB may apply in addition to those of the University. PSRBs may be informed of cases of academic misconduct as long as this is done in accordance with the Data Protection Act 1998 and only once the internal procedures have been completed. The student must be notified before the PSRB is informed. If a student fails to achieve good academic practice they may be guilty of either poor academic practice or academic misconduct.
36

Research Integrity
We expect our staff and students to seek to maintain the highest achievable standards in their research conduct. If you are undertaking a research project as part of your course, then you need to familiarise yourself with the City University Framework for Good Practice in Research. The framework applies to all staff and students who are engaged in or support research activity and is intended to assist the University in achieving its commitment to academic excellence. The framework has been designed to: Establish and promote a code of good practice in the conduct of all aspects of research whether this be funded, nonfunded, project-based or individually led Encourage members of the University to maintain the highest achievable standards in their research conduct Ensure that the quality of research conducted by members of the University is safeguarded and to document the procedure for investigating allegations of misconduct. It is important that you consider the ethical implications of your research. Even if the research is low risk, issues such as data protection, confidentiality and anonymity may need to be considered. You will need to discuss any such ethical issues with your supervisor, before beginning your work and before collecting data or making contact with participants. He or she will be able to advise you on what issues are likely to arise. Remember that you are responsible for ensuring that you obtain the appropriate and required ethical approval before you begin your research. . Ethical approval must be obtained before any research involving human participants is undertaken. If you do not have approval in place before you start you will not be covered by the Universitys indemnity insurance if anything should go wrong. Failure to follow University procedures may also in some cases result in disciplinary procedures being instigated. Further guidance is available on the research ethics webpages. You can also contact Anna Ramberg in the University Research Office for help and advice.
Research Ethics
All research involving human participants or identifiable personal information has some ethical implications. Human participation covers direct data collection from people, for example surveys, interviews, focus groups, observations and physiological measurements. It also includes retrieving data from individual records such as case notes.
Student Copyright
Copyright of a students work normally lies with the student and the student may refuse to allow others access to this work, although requirements for completing the programme must be met. However, any students work produced for the purpose of a taught programme of study may be retained by the programme. It is standard academic
37

practice for student research projects or dissertations to be available for inspection by others within the library. Students should be mindful of the risk of work being copied if it is placed into the public domain electronically. Where a taught student has developed intellectual property (IP) that may have commercial value, the intellectual property will be managed in accordance with the Universitys guidelines. The initial presumption is that the student owns the IP. However, there are exceptions. You can contact the City Research and Enterprise Unit if clarification is required.
38
S Section 5: Map
1.
Bunhill Row site: 106 Bunhill Row London EC1Y 8TZ Chiswell Street site: Alumni Relations First Floor 24 Chiswell Street London EC1Y 4UE
2.
Cass Business School 106 Bunhill Row London EC1Y 8TZ Tel: +44 (0)20 7040 8657 Fax: +44 (0)20 7040 8898 Email: cass-msc@city.ac.uk www.cass.city.ac.uk/msc
39

MSC Student Handbook 2011

Cargado por

Información del documento

Descripción original:

Título original

Derechos de autor

Formatos disponibles

Compartir este documento

Compartir o incrustar documentos

Opciones para compartir

¿Le pareció útil este documento?

¿Este contenido es inapropiado?

Copyright:

Formatos disponibles

MSC Student Handbook 2011

Cargado por

Copyright:

Formatos disponibles

Cass Business School 106 Bunhill Row London EC1Y 8TZ T: +44 (0)20 7040 8600 www.cass.city.ac.

Section 2: Programme Quality

Section 3: Student Services and Support

Section 4: Learning, Teaching and Assessment

Introduction by Associate Dean

Professor Andrew Clare

Section 1: Specialist Masters Programme

Specialist Masters Programme

Section 1: Specialist Masters Programme

School Committee Structure

City University London and You Code of Conduct

Students are also represented on the

Section 1: Specialist Masters Programme

Rights and responsibilities

Section 1: Specialist Masters Programme

Attendance and Participation Requirements

Section 1: Specialist Masters Programme

University policy on sickness certification

Section 1: Specialist Masters Programme

Section 1: Specialist Masters Programme

Consideration of cases of alleged misconduct

Section 1: Specialist Masters Programme

Office of the Independent Adjudicator for Higher Education (OIA)

Section 2: Programme Quality: Programme uality

Student Engagement and Feedback

Section 2: Programme Quality: Programme uality

The Freedom of Information Act 2000

S Section 3: Student Services and Support

MSc Course Office

Course Office opening hours:

Student identification (ID) cards

S Section 3: Student Services and Support

Audio Recording of Lectures

S Section 3: Student Services and Support

Cyril Kleinwort Learning Resource Centre

S Section 3: Student Services and Support

Opening hours University Library

Laptop use at Cass Business School

S Section 3: Student Services and Support

Advice for Students

Additional Services Offered

Training in Computer Use

S Section 3: Student Services and Support

Dealing Room (Bloomberg and Reuters Dealing Rooms)

Student Contact with Teaching Staff Policy

S Section 3: Student Services and Support

Student Counselling Service, Health Service and Support Services

International Student Advice

S Section 3: Student Services and Support

S Section 3: Student Services and Support

Cass Alumni Relations

S Section 3: Student Services and Support

Caf and Restaurant

Cashless Catering and Vending Services Beta Gamma Sigma

S Section 3: Student Services and Support

S Section 4: Learning, Teaching and Assessment

Guidelines for Invigilated Tests and Examinations

Penalties for Late Submission

S Section 4: Learning, Teaching and Assessment

Before your Examination

S Section 4: Learning, Teaching and Assessment

During the Examination