Karen M.

Lisa
Yonkers, NY 10704 914.643.3975 Email: Kmlisa@optonline.net

Experience:
Ergotech Group, Elmsford, NY Office Manager 02/2006 to 12/2011 Perform daily operational and office management duties Supervise staff Enter and invoice orders in Quickbooks Accounts Receivable & Payable, Reduced amount of Credit & Collections, ADP Payroll Update, print and send daily, weekly and monthly reports Negotiate rates with vendors to reduce costs Human Resources ~ including but not limited to Workmans Comp, Health, Disability, Unemployment Insurance and Hiring personnel. Manage the day to day operations of the IT infrastructure Make travel arrangements, process expenses, Manage Blackberry Account with Verizon Prepare and update Procedures, Document production, distribution and follow-up Create & maintain existing customer, vendor & product databases Provide product and freight quotes Issue return authorizations, inspect materials when returned and issue corresponding credits Purchase office supplies and maintain agreements on office equipment Interface with customers via phone, fax or email Online and offline searches, Internet Research, file management; faxing; photocopying; telephone answering Temporary Legal Secretary - Kaufman, Borgeest & Ryan, Valhalla, NY 07/2005 to 10/2005 Document production, distribution and follow-up Preparation of litigation and other legal documents Enter staff time into TABS III Interface with lawyers and staff in firm as needed Online and offline searches, file management; faxing; photocopying; telephone answering Kissel & Pesce LLP, Tarrytown, NY Legal Assistant 05/2003 to 04/2005 Monitor and audit incoming defense fee invoices from Defense Counsels Produce and update spreadsheet associated with defense fee invoices received from Defense Counsels Legal document production, distribution and follow-up Preparation of litigation and other legal documents Preparation of Procedures Manual for defense fees Handling all aspects of calendar matters for lawyers and employees in and out of office. Online and offline searches, Internet Research, file management; faxing; photocopying; phones Temporary Office Manager - L.J. Goldstein & Co, Larchmont, NY Perform daily operational and office management duties Place daily sell and buy orders for securities Update and print daily, weekly and monthly spreadsheet reports Reconcile checking and savings accounts Accounts Payable & Receivable Create & maintain existing customer database Interface with clients via phone, fax or email 10/2002 to 12/2002

Temporary Customer Service Specialist - Regent Investor Service 07/2002 to 10/2002 Provide customer service for clients, brokers and sales force. Assist the Regional Marketing Associates with internal marketing functions. Notify appropriate teams with external requests/issues/problems via email and or fax Follow up with teams on the external requests/issues/problems with effective solutions Run specific reports on APL (mainframe system) based on customer needs Print daily & monthly report updates Carl Zeiss, Inc., Thornwood, NY 06/2001 To 03/2002 Customer Service Supervisor Supervise & motivate staff of 4 personnel Review Outstanding order reports and create required spreadsheets for management Coordinate and execute sale transactions for all product lines of Surgical Microscopes Interface with all levels of management & buyers of items related to microscopes Advise credit department of new accounts for credit review & the need for increased credit limits for existing accounts General Glass International, New Rochelle, NY 09/1999 To 06/2001 Customer Service Area Manager Coordinate and execute sale transactions for all product lines of glass Review and release pending orders for completion Review & approve daily invoices Interface with factory personnel, all levels of management, salesmen, buyers, purchasing agents, other glass companies and manufacturers. Create & update weekly spreadsheets for existing orders in warehouses Update Monthly spreadsheet for Fiscal Projections, Customer Usage Reports and Monthly Bonus Program Advise credit department of new accounts and participate in collections effort Create & maintain existing customer database Transamerica Leasing, Inc., Purchase, NY 07/1989 To 09/1999 Coordinator Track the disposition and revenue for a domestic intermodal fleet of 25,000 units. Coordinate and execute sale transactions for equipment, compute gain and loss figures. Review, approve and distribute lease invoices, credit memos, claims and overpayment reports. Calculate, record and invoice depreciated values for lost, stolen and destroyed equipment. Train, develop and motivate clerical support. Interface with all levels of management as well as customers to achieve required results. Supervise staff in calculating, recording and invoicing of depreciated values for lost, stolen and destroyed equipment. Computer Knowledge: MS Office: Excel, Word, PowerPoint, Outlook, QuickBooks, ADP Payroll, Paypal, Lotus Notes, Internet Education: IONA COLLEGE, New Rochelle, NY, Bachelor of Arts, Computer Information Sciences References Furnished Upon Request