Canon

Product : imageRUNNER C3200 / 2200i / 3300i / 5000i / 6000i / 7200 / 8500 / 105 / 2010F, Title : imageRUNNER Universal Send Error Codes

Question : What are the universal send error codes?

Answer :
#001

Cause
-Check your document. -Paper jam. #003

Remedy
-Remove any jammed paper.

Cause
-Document is too long. -Communications that take longer than a preset time (64 minutes) cause an error.

Remedy
-Change the resolution to any setting other than ultra-fine, and send the document again. -When receiving a document, ask the remote party to either reduce the resolution at which the document is scanned, or divide the document into two or more parts before sending it.

#005

Cause
-No answer.
-The other party did not answer within 35 seconds. -The receiving machine is not a G3 fax.

Remedy
-Confirm that the remote machine is able to communicate, and try again -Confirm this with the receiving party.

#009

Cause
-Load paper.
-Either there is no recording paper, or the paper feed cassette is not correctly set.

Remedy
-Either replenish the recording paper, or correctly set the paper drawer.

#011

Cause
-Check your document. -The document you are sending was not placed correctly.

Remedy
-Place it again, and resend.

#012

Cause
-No paper in the remote unit. -The document could not be sent because the receiving fax machine was out of paper.

Remedy
-Ask the other party to load the paper drawer.

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#018

Cause
-Busy/No signal.
-The other party did not respond when your machine dialed/redialed. -The documents could not be sent because the other party was engaged with another communication with another party.

Remedy
-Confirm that the remote party is able to communicate, and try again.

#022

Cause
-Fowarding cannot be performed because the contents of the Group Address specified as forwarding destinations have been deleted or are only User Inboxes. Transmission cannot be performed because, when you send documents to destinations registered in an Address Book, the destinations are deleted from the Address Book while awaiting transmission.

Remedy
-Set the forwarding destinations/addresses in the Address Book correctly.

#037

Cause
-The memory is full (Memory for I-Fax reception is full). -Reception is rejected because the printer is not ready to print.

Remedy
-Wait until automatically recovered. -Print out documents stored in the memory with MEMORY RX or RECEIVED IN MAIL BOX -Erase error documents or unwanted documents in order to
make memory available.

-If an error occurs in the printer, eliminate the cause. #080

Cause
-Subaddress TX rejected. -A subaddress is not set in the remote machine. #081

Remedy
-Check the subaddress of the remote party, and try again.

Cause
-Password TX rejected.
-A password is not set in the remote machine.

Remedy
Check the password of the remote party, and try again.

#099

Cause
-Copy/print is interrupted. -Stop button was pressed during communication #102

Remedy
-Try to copy/print again. -Try communication again

Cause
-Check Subaddress/Password.
-The subaddress and/or RX passwords do not match.

Remedy
-Check the subaddress and/or RX passwords and try again.

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#107

Cause
-The memory is full.
-A document could not be sent because there was no memory available.

Remedy
-Either send the document after the end of memory copying, resend the document at a lower resolution, or erase unwanted documents in order to make memory available.

#701

Cause
-No Department ID was set when the job was entered, or the password has changed. #702

Remedy
-Enter the correct Department ID or password

Cause
-Unable to operate because memory is full.

Remedy
-Please wait a few moments. -Try again, after other Send jobs are complete. -Do not send a document to multiple recipients at the same time. -Send the document in smaller partitions and/or to a smaller number of recipients.

#703

Cause
-Unable to write because the image area of memory is full.

Remedy
-Please wait a few moments. -Try again after other Send jobs complete. -Erase documents stored in a box. If the machine still does not operate normally, turn the main power OFF, then turn it back ON.

#704

Cause
-An error occurred when receiving address information from the Address Book while sending an e-mail.

Remedy
-Check the address settings. If the machine still does not operate normally, turn the main power OFF, then turn it back ON.

#705

Cause
-The Send operation was interrupted because the size of the image data on one page is larger than the Send Data Size Limit set from the Additional Functions screen.

Remedy
-Change the setting for the Send Data Size Limit from the Additional Functions screen. (See Specifying the Settings for Sending e-mail, ) in your reference instruction manual of the machine that you are working on.

#706

Cause
-The Address Book is being imported or exported from the Remote UI, or it is being used by another sending component.

Remedy
-Try sending again.

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#711

Cause
-The box memory is full. #712

Remedy
-Erase documents stored in the box.

Cause
-The maximum number of documents is stored in a box. #749

Remedy
-Delete the documents stored in the box.

Cause
-Because the service call message is being displayed, you cannot perform jobs.

Remedy
-Turn the main power off, wait for 10 seconds, and turn the main power back on. If the machine still does not work, turn the main power off, and unplug the machine, and contact a service representative. After the service call message disappears, send the job again.

#751

Cause
-FTP server is not set up. -The network with the FTP server is cut off. (Cannot connect to the destination, or the line is severed in the middle) #752

Remedy
-Check the destination. -Check the network. -Check the FTP server settings.

Cause
-The SMTP server name is not correct, or the server is not functioning. -The domain name or e-mail address may not be set. -The Network is down. #753

Remedy
-Check the SMTP server name, domain name, and email address set in the Additional Functions screen. -Check that the SMTP server is operating properly. -Check the network status.

Cause
-An error occurs in TCP/IP when transmitting to the FTP server, transmitting e-mail, and/or I-Fax transmission/reception. (Error of Socket, Select, etc.)

Remedy
-Check the network cables and connectors. If the machine still does not operate normally, turn the main power OFF, then turn it back ON.

#754

Cause
-The Server is not functioning when sending data to the database or the network is down. -The Databases address setting is not correct. #755

Remedy
-Check the server and network. -Check the databases address settings.

Cause
-You cannot send jobs because TCP/IP is not functioning correctly. -IP address is not set. -When configuring the machine, the IP address is not correctly registered for either DHCP, RARP or BOOTP.

Remedy
-Check the TCP/IP setting on the Additional Functions screen.

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#756

Cause
-The NetWare setting from the Additional Functions screen is set to OFF.

Remedy
-Set the NetWare setting to ON.

#801

Cause
-A timeout error occurred during communication with the SMTP server to transmit an e-mail, or to transmit/receive I-Fax, due to a problem with the server. -The SMTP server returned an error while trying to connect. -The e-mail address is not correct. #802

Remedy
-Check that the SMTP server is operating properly. -Check the network status. -Check the e-mail address setting

Cause
-The SMTP server or DNS server name is not correct from the settings in Additional Functions screen. -Connection to the DNS server failed. #803

Remedy
-Check the name of the SMTP server set in the Additional Functions screen. -Check that the DNS server is operating properly.

Cause
-Before sending all pages, the network connection was cut by the recipient. #804

Remedy
-Send the documents again.

Cause
-Unable to match a specified directory name when sending data to a database or file server. -The specified directory was not found when transmitting to the FTP server. -The Folder ID is not correct. -Incorrect upload directory. -No authority to access the folder. -Not allowed access to the upload directory. #805

Remedy
-Change the Folder ID of the recipients address. -Change the upload directory for the destination. -Change the setting to enable access to the folder from the server side. -Configure the server to allow access.

Cause
-Insufficient hard disk space on the database server. #806

Remedy
-Delete documents stored on the server.

Cause
-Incorrect user name or password was specified when sending to the file server/FTP server.

Remedy
-Change the user name or password of the recipient/destination.

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#807

Cause
-You do not have the authority to access the specified directory.

Remedy
-Set the authority required to access the servers directory, then send again to the accessible server.

#808

Cause
-An error occurred on the server while sending data to a file server/FTP server. #809

Remedy
-Reboot the server or perform other maintenance techniques as necessary.

Cause
-A same file name exists on the server and cannot be overwritten.

Remedy
-Change the settings on the file server to enable overwriting.

#810

Cause
-A connection error for the POP3 server occurs when receiving I-Fax. -The POP3 server returned an error message during the POP3 connection. -A timeout error occurs during connection with the POP3 server due to the servers problem. #812

Remedy
-Check the POP3 server name settings in Additional Functions. -Check that the POP3 server works properly.

Cause
-A password error occurs when the POP3 servers user authentication to receive IFax. #813

Remedy
-Check the password setting for the POP3 account in Additional Functions.

Cause
-A user account error occurs when the POP3 servers user Authentication to receive I-Fax. #815

Remedy
-Check the POP3 account settings in Additional Functions.

Cause
-Attempted to log on to a file server that has already been logged on by you. You cannot log on to the same device with the same user name. #816

Remedy
-Wait a few moments to send the data again; change the NetWare server to send, or stop the Pserver.

Cause
-Unavailable to print because the quantity exceeded the limit
set in Department ID Management.

Remedy
-Contact your system manager.

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#817

Cause
-A communication error with the remote copy printers occurred.

Remedy
-Check the network, and try again. If the machine still does not operate correctly, contact your system manager

#819

Cause
-Due to corruption of data of the e-mail or I-Fax, failure to separate the message text from the image data. #820

Remedy
-Ask the sender to resend the data.

Cause
-The attached image format is not of Base64/uuencode format, or corruption of the data failed to print the received image. #821

Remedy
-Ask the sender to change the image format and resend it.

Cause
-The received image format is not compatible to the machine.

Remedy
-Ask the sender to change the image format and resend it.

#822

Cause
-You have received data that cannot be processed. (Image cannot be decoded.) #823

Remedy
-Check the settings and ask the sender to resend.

Cause
-Unable to connect with the remote copy printers.

Remedy
-Check the network, and try again. If the machine still does not operate correctly, contact your system manager.

#824

Cause
-A communication error with the remote copy printers occurred.

Remedy
-Check the network, and try again. If the machine still does not operate correctly, contact your system manager.

#825

Cause
-The Department ID and password of the copy job are not registered in the remote copy printers. Printing cannot be performed because the ID and password of the reserved or current print jobs have been deleted or the password has been changed.

Remedy
-Register the Department ID and password of the copy job in the remote copy printers. Use the remote copy printer in which the Department ID and password of the copy job are registered. Try again with a different Department ID and password. If you do not know the password, contact your system manager.

#827

Cause

Remedy

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-You have received data that cannot be processed. (Contains MIME information that is not supported.) #828 -Check the settings and ask the sender to resend.

Cause
-You have received HTML data.

Remedy
-Ask the sender to use a file format other than HTML and resend.

#829

Cause
-The received image exceeds the maximum size the machine can receive.

Remedy
-If the server is set up to keep error messages, allocate more space for incoming mail or retrieve the file with another computer -If the server is not set up to keep error messages or is set to the SMTP receiving mode, allocate more space for incoming mail and ask the sender to re-send the image. Alternatively, you could ask the sender to reduce the file size by lowering the image resolution or dividing it into smaller files.

#830

Cause
-DSN error notification is received because of incorrect IFax address and destination condition settings, or the data size of the sent documents exceed the mail server capacity.

Remedy
-Check the I-Fax address and destination condition settings. -Set the maximum data size for sending so that it is less than the email server capacity. -Check the status of the mail server, DNS server, and network.

#831

Cause
-I-Fax document is not received using SMTP because of the RX/Print Range setting in the IP Address Range Settings in Additional Functions. #832

Remedy
-Reset the RX/Print Range setting in the IP Address Range Settings in Additional Functions.

Cause
-The DSN mail was not sent because the e-mail settings and network settings in Additional Functions have not been set or trouble has occurred at the mail server end.

Remedy
-Check the DNS server Settings in the Network Settings, and the E-mail/I-fax, and IP address settings in Additional Functions. -Check the status of the mail server and DNS server.

#833

Cause
-The MDN mail has not been sent because the network Settings in Additional Functions have not been set or trouble has occurred at the mail server end.

Remedy
-Check the DNS Server Settings in the Network Settings, and the E-mail/I-Fax, and IP address settings in Additional Functions. -Check the status of the mail server and DNS server.

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#834

Cause
-An MDN error notification is received because I-Fax address or destination condition settings are incorrect, trouble has occurred in the network or mail server, or the memory of the machine at the recipients end is full.

Remedy
-Check the I-Fax address and destination condition settings.

#835

Cause
-The received text contains in excess of maximum number of lines that can be received at a time.

Remedy
-Ask the sender to reduce the number of lines in the text and resend it. (Maximum receivable lines : approx. 300 lines = 3 pages in LTR size format) -Ask the sender not to send the text in uuencode format in the case that the sender is using Outlook Express as a mailing software.

#851

Cause
-Not enough memory in the main unit, or the scanned document cannot be stored because there are more than 100 documents I in the specified Mail Box.

Remedy
-Check the available memory of the main unit, and delete unwanted documents in the boxes. If there are a large number of documents, delete them from the specified Mail Box.

#852

Cause
-An error occurred because the main power switch was
turned OFF while a job was being processed.

Remedy
-Check to see if the main power switch is ON. Try processing the job again if necessary.

#853

Cause
-When trying to print a large number of pages, the job is not performed due to insufficient memory resources. #899

Remedy
-Reduce the number of pages to print or perform the print job again when other jobs are not reserved.

Cause
-The e-mail or I-Fax has been successfully sent, but reception may be incomplete because transmission was relayed via multiple servers. #995

Remedy
-Confirm whether reception was complete. -Check if you receive an error mail.

Cause
-Reserved jobs were cleared.

Remedy
-Repeat the procedure as necessary.

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