Polycom Viewstation Configuration

Advanced Topics
The following text and links contain the hierarchy of the Polycom Viewstation Configuration. We have included pop-up windows containing a complete set of screen shots that detail recommended settings here at UIC, as well as a bit of information about what each setting does. Successful Boot-up
Screen 1- Boot up When the system has been configured properly the start up screen will display a flashing IP and GK icon. The icons should flash green and a green check mark should appear. The IP icon must appear and flash green. If it does not then your unit is either misconfigured, or does not have a live connection to the internet. The GK icon may take a bit longer to appear. If it doesn't appear immediately don't worry.

I.

System Info Screen 2- System Information This menu will tell you the IP address, firmware version that you are using on your Polycom, your machines serial number, model number, and a few other pieces of information that you may find useful.

A. Diagnostics Screen 3 Diagnostics This menu allows you to troubleshoot any problems you may be having with your video conference.

1) Network Statistics

Screen 4- Network Statistics This interface will tell you your the transmitting and reception rates for the videoconference, as well as the Video Protocols being used. The video format, audio protocol and Communication protocol are also listed on this screen.

2) Advanced Stats Screen 5 Advanced Network Statistics This interface is used for real-time diagnostics of a video conference while you are connected. Tx stands for Transmission; it will show you how many frames per second you are transmitting. Rx stands for reception; it will show you how many frames per second you are receiving. 3) Call Status

Screen 6 - Call Status This interface will report error codes if you are unable to connect to a site. These error codes can be used for diagnostics and troubleshooting.

4) Color Bar Screen 7 - Color Bar This tool allows you to troubleshoot color adjustment problems that you may be having with you conference.

5) Audio

Screen 8 - Audio This menu allows you to select one of two options from the Audio diagnostics menu.

a) Generate Tone Screen 9 Generate Tone This menu allows you to generate a tone to test the audio levels of the conference.

b) Audio Meter

Screen 10 - Audio Meter This screen allows you to monitor the audio of a conference in real time. It is provided as a refernce for acceptable audio levels.

6) Near End Loop Screen 11 - Near End Loop This Diagnostic tool allows you to check on the connectivity of your unit and can help troubleshoot which end of a videoconference may be causing a problem.

7) Reset System

Screen 12 - Reset System Using this tool allows you to perform a hard rest of your system. All setting will be cleared. In order to reset your system you must provide your unit's serial number.

B. User Setup 1) User Setup Info Screen 13 - User Setup Information This interface allows you to set your unit's preferences for basic operation. Your unit can be set auto answer and to mute auto answered calls. This screen also allows you to adjust for backlight compensation.

C. Admin Setup 2) Password

Screen 15 - Admin Setup Password If your Polycom unit is password protected you should be prompted for a password when attempting to access the Admin Setup menu. Call up the keyboard by pressing the enter key, or use the keypad. *Please note, the shift button is automatically depressed when you begin entering your password. If your password is in lower case be sure to depress the shift button before you begin entering your password.

a) General Setup Screen 16 - User Setup Info This is used to adjust some basic settings for your unit such as "Mute Auto Answer Calls" and PIP adjustments.

b) LAN/H.323

Screen 18 - LAN /H.323 This menu is your interface to some critical configuration settings for your unit.

LAN/Intranet

Screen 19 - LAN/Intranet This screen allows you to specify the IP address you will be using along with other critical information. If you do not know what WINS Resolution or DHCP is be sure to disable it. Additionally, do not specify any type of WINS server.

H.323

Screen 21 - H.323 Setup This menu allows you to make important H.323 adjustments for your unit.

Setup Screen 22 - H.323 Setup Be sure to specify a name and a UNIQUE H.323 extension for your unit. Identical H.323 extensions can cause performance problems.

Gateway

Screen 24 Gateway Setup The only setting that should be adjusted here is the Profile setting. Your unit should be set to "Radvision".

Gatekeeper Screen 26 Gatekeeper Setup At UIC you should point your unit to: "Use Gatekeeper Specify" The Gatekeeper IP address for UIC is: 128.248.5.19

Dialing Speeds

Screen 26 Gatekeeper Setup At UIC you should point your unit to: "Use Gatekeeper Specify" The Gatekeeper IP address for UIC is: 128.248.5.19

QOS Screen 30 - Quality of Service Your units QOS settings should match this screen.

SMNP

Screen 32 - SNMP Settings The units are enabled for SNMP by default. The only setting you should adjust here is the Location Name.

Global Address Screen 34 - Global Address This menu allows you to specify settings for global videoconferencing addresses.

Server

Screen 35 - Global Address Server Your settings should match this screen.

Gateway Number Screen 37 Gateway Number Your settings should match this screen.

Preferences

Screen 39 - Global Address Book Your settings should match this screen.

Global Management Screen 41 - Global Management This menu can be used to adjust your Global management settings.

GMS Setup

Screen 42 - GMS Setup Your settings should match this screen.

Info I Screen 44 - GMS Setup Your settings should match this screen.

c) Data Conference

Screen 46 - Data Conference Info On the Data Conference Info screen you can adjust the IP address with the "on" state or turn Data Conference "off".

d) Phone/Audio Screen 48 Telephone & Audio Info Within the telephone & audio screen you can view the system telephone number, sound effects volume, the audio quality and have the ability to mute audio answer calls.

e) Video/Camera

Screen 50 - Video & Camera Info Within the video & camera screen you have the ability to turn on and off or adjust various aspects of the polycom unit such as: number of monitors, PIP, far control of near camera and backlight compensation.

f) Security Screen 52 Security Info Within the security screen you can set the Admin password, Meeting password and Multi-Point password.

g) Software/Hardware

Screen 53 Software/Hardware This screen allows you to view the software and hardware settings of your polycom unit.

Software Screen 55 Software Info This screen shows the default software information that comes with your personal polycom unit.

Hardware

Screen 57 Hardware Info This screen shows the default hardware information that comes with your personal polycom unit.