application story

Metro Cash & Carry

SElf-payMEnT aT METRO CaSh & CaRRy

Metro Cash & Carry, a self-service wholesaler, uses payment terminals from Hft & Wessel to optimise cashless payments at the tills.

ProjeCt information
Solution Speedier processing due to self-payment terminals Hardware skeye.quickpay Customer METRO Cash & Carry Germany www.metro24.de

Speedier cash collection improved customer service In cooperation with SME manufacturer hft & Wessel, the self-service wholesaler METRO Cash & Carry Germany has introduced self-payment terminals that substantially reduce waiting periods at the check-out counters. The new payment stations are based on the skeye.quickpay self-payment terminals from the Skeye Division of hft & Wessel aG. These devices were especially adjusted to the needs of METRO Cash & Carry and extended to include additional functions.

Merchandise recording and payment processes separated The introduction of the new payment terminals is part of a comprehensive conversion of our cash desk areas, explains Matthias assmann, IT Division head at METRO Cash & Carry Germany. To avoid waiting times, we have completely separated the merchandise recording and payment processes. Whoever wants to make cashless payments is welcome to use the new electronic self-payment terminals installed immediately behind the merchandise conveyor belt. Cash payers are forwarded to separate cash desks.

all customers benefit from speedier processing, irrespective of whether they pay by EC card, credit card or in cash, says the IT Division
head in summarising the success of the project.

Prototype already completed after a few weeks Jan-Christian Engelbrecht is the project head responsible at hft & Wessel: We have completely re-tailored the terminals to the needs of METRO Cash & Carry, he explains. We managed to present the first functioning prototype after only a few weeks. The specific adjustment succeeded so fast because we were able to fall back on tried and tested standard components in the field of vending machine and terminal construction. The terminal in the METRO Cash & Carry wholesale markets is similar to a classic cash dispenser. It chiefly consists of a large touch-sensitive screen that customers can use to select from a range of payment methods, as well as a signature pad. The printer integrated into the self-payment terminal ensures that the invoice is printed in DIn a4 format, which is of relevance to the commercial customers of this wholesaler. Replacement terminals ready for deployment in two minutes Constant availability of self-payment terminals has top priority at METRO Cash & Carry. The service concept for the terminals is structured and designed accordingly. If a device fails, then the complete hardware is simply replaced. Two quick steps are all it takes to open the terminal casing and replace the CpU and all the hardware. after exchanging

the units and connecting the terminal to the mains, it becomes operational automatically, explains Jan-Christian Engelbrecht. It automatically downloads the current software status from the stores central server and is fully operational within a maximum of two minutes. accordingly, software conflicts are eliminated from the outset. handling is incredibly easy and can therefore be performed by employees of store without any specialist knowledge. Terminal capable of speedy disassembly Right from the product development stage hft & Wessel took care to ensure that the terminals developed for METRO Cash & Carry are simple to take apart and repair. In doing so, we relied on our many years experience from our ticket vending machine division, says Jan-Christian Engelbrecht.

Skeye (Headquarters) Rotenburger Str. 20 30659 hannover +49 511 6102-0 +49 511 6102-411 Fax info@skeye.com www.skeye.com

Skeye Italy Via Cavriana, 3 20134 Milan +39 02 7391-218 +39 02 7391-256 Fax info@skeye.com www.skeye.com

Skeye UK Westmead Industrial Estate Westlea, Swindon, Sn5 7aD +44 1793 647-800 +44 1793 647-802 Fax info@skeye.com www.skeye.com

Skeye USA 12905 S.W. 129th avenue Miami, fl 33186 +1 305 909-0173 +1 305 596-7222 Fax info@skeye-usa.com www.skeye-usa.com

Hft & Wessel AG l Subject to change and correction of errors l 111006_19