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1.briefly explain about e-commerce frame work?

Ecommerce Definition: It is the process of purchasing and selling goods and services over electronic system such as Internet. Or It is a form of commerce in which computers and Internet are used. ELECTRONIC COMMERCE FRAME WORK: E commerce applications will be built on the existing technology infrastructure -myriad of computers , communications networks and communication software that can form nascent Information Superhighway. The various building blocks in the infrastructure are: Common business services for facilities the buying and selling process Messaging and information distribution , as means of sending and retrieving information. Multimedia content and network publishing for creating a product and a means to communicate about it. The information superhighway the very foundation- for providing the highway System along which all e-commerce must travel.

The two pillars supporting all e commerce applications and infrastructure are just as indispensable: y Public policy to govern such issues as universal access , privacy and Information pricing. y Technical standards to dictate the nature of information publishing , user Interfaces and transport in the interest of compatibility across the entire network. y The I-way must be mesh of interconnected data highway of many forms Like telephone wires, cable TVs , radio based wireless- cellular and satellite and the nature of vehicular traffic is important .

2 explain the anatomy of e-commerce?

A major phenomenon of the Internet has emerged since the past few decades: it is called E Commerce. In order to run a successful e business, business personnel has to consider a variety of factors, for maintaining a level of profitability. There is a lot of similarity between e commerce and retail business. The common point between them is the focus on the customers. They concentrate on the requirement of the customers and prioritize them to anything else.

The various applications are : 1.Multimedia content for e-commerce applications 2.Multi media storage servers and e-commerce applications 3. client server architecture for electronic commerce 4. Video servers and electronic commerce 5.Information delivery/ transport and Ecommerce applications a) Consumer access devices 1.Multimedia content for e-commerce applications Multimedia is the use of digital data in more than one format such as combination of text , audio, video, graphics in computer file. Multimedia is associated with the hardware convergence taking place in the communications , computer and cable industry as the next generation digital. Access to

multimedia content depends on the hardware and the software applications that run on it. The success of ecommerce applications also depends on the variety and innovativeness of multimedia content and packaging. It include televisions productions, traditional print productions , software and information services. 2.Multi media storage servers and e-commerce applications Ecommerce uses robust servers to store and distribute large amount of digital content to consumers and these servers capable of handling various contents including books . newspapers , movies ,games and x-ray images. Digital technology mass storage which is feasible and less cost. 3. client server architecture for electronic commerce In this model allows the client to interact with the server through a request reply sequence governed by a paradigm called message passing . 4. Video servers and electronic commerce : Video servers are important link between the content providers (entertainment/media) and transport providers(telco s/videos/cable operators). The video servers tackle the simultaneous overlapping supply problem that arises when providing on demand services to large numbers of homes. All video servers need not be hardware based. 5.Information delivery/ transport and Ecommerce applications Transport providers are telecommunications , cable, wireless industries, computer networks including commercial networks like CompuServe and public network like Internet. 6. Consumer access devices: These are devices which can provide access to information and they are videophones, PCs, PDAs and television capable of handling two way communication , cellular phones , mobile and portable computers. 3. explain about mercantile process models consumers perspective & merchant perspective? The business process models are divided into two types:

1.Merchantile s model from the Consumer perceptive 2.Merchantile s model from the Merchantile s perceptive 1.Merchantile s model from the consumer perceptive : This model consists of seven different activities that can be grouped into Three different Phases:. 1. Pre purchase phase 2. Purchase consummation phase 3. Post purchase interaction

1. pre purchase phase : It includes search and discovery for a set of products in the larger information space capable of meeting customer requirements and product selection from the smaller set of products based on attribute comparison. 2. purchase consummation phase : - It includes mercantile protocols that specify the flow of information and documents associated with purchasing and negotiation with merchants for suitable terms like price , availability and delivery dates. -The buyer and seller must interact to provide mercantile transaction. -Mercantile transaction is the exchange of information between the buyer and seller

followed by necessary payment. It requires the following transactions. a. Buyer contacts to purchase product or service and it performed through online -www, email , b. Vendor states price c. Buyer and vendor may or may not engage in negotiation. d. if satisfied buyer authorizes payment to the vendor e. vendor contacts his her billing service to verify it. 3. Post Purchase Interaction Phase: It includes Customer service and support to address customer complaints, products returns and product defects. In this we have three issues: 1. Inventory issues: 2. Database access and Compatibility issues 3. Customer service issues.

Organizations are motivated by the needs of deliver products and services of efficiently with less cost and provide higher quality of services to the customers. DIGITAL TOKEN BASED ELECTRONIC PAYMENT SYSTEMS y Electronic token is a form of electronic cash or money or cheque. y This tokens are designed as electronic analog of various forms of payments backed by bank or financial institution . 1. Cash or real-time : In this transactions are settled with exchange of electronic currency (e cash) 2. Debit /pre paid : In this , users pay in advance for privilege of getting information or service. 3. Credit or post paid : In this users need not pay in-advance but getting the total service. The server authenticates customer and verifies with bank fund or adequate before service. Example : credit card , debit card SMART CARDS SYSTEMS: AND ELECTRONIC PAYMENT

2. Merchantile s model from the Merchantile s perceptive: It consists of eight different activities that are grouped into three phases: 1. Presale phase 2. Product service / delivery 3. Post sale interaction phase 1. Presale phase: It consists of two activities namely a) Customer enquiry and order planning and order generation b) Cost estimation and price of product services 2. Product service / delivery: It consists of four activities: a)order receipt and entry b)order selection and prioritization c) order scheduling d)order full fillness and distribution 3. Post sale interaction phase : It consists of two different activities namely: a. Order billing and account payment management b. Customer services and support 4 explain e-payment systems. i. Digital token based ii. Smart cards based?

ELECTRONIC PAYMENT SYSTEMS: Electronic payment system are used in banking ,retail, online government.

1.Smart cards are credit and debit cards which are enhanced with micro processors capable of holding more information then the traditional magnetic chips. 2. Smart cards technology widely used in countries like Germany and Japan and France to pay public transportation , phone calls etc. 3. Smart cards are basically of two types: a. Relationship based smartcard b. Electronic purses and debit cards a. Relationship based smartcard : y It is an enhancement of existing card service or the addition of new services that a financial institutions delivers to its customers via chip based or other device. y The new service includes access multiple accounts , value added market programs etc. y The enhanced credit card store more information of card holder like birth date , personnel shopping preference and other his own details.

Advantages or use of smart cards : The following are the advantages of the smart cards: i) It is used to access multiple accounts like credit , debit and stored value for e-cash on one card or on electronic device. ii) It performs different functions like cash access , bill payment , balance enquiry etc. iii)It is used as to access multiple account located at different locations by using multiple device types like PDA ,PC , screen phone and an ATM.

2. EDI Transport layer : It corresponds with non electronic activity of sending business from one company to another company .It can send using postal service ,registered mail and certified mail and email etc. Generally EDI transport layer chooses email As the carrier services. 3.EDI Physical layer : It describes the physical devices which involved in transaction. They use various devices like dial up systems ,internet ,IWAY, EDI in Action : Edi has been used in the procurement function to steam-line the interaction between the Buyer and seller .the other uses for EDI are universities use EDI to exchange transcripts quickly. Automatically units uses EDI to transmit large complex engineering design created on the specialized computers. Large multinational companies use EDI to send online price catalogs to customers Listed products , prices ,discounts and terms. The EDI Transaction for a purchase, shipment and payments are as follows: These are the various steps as follows: 1.Buyers computer sends purchase order to sellers computer 2.Sellers computer sends purchase order confirmation to buyers computer 3.sellers computer sends booking request to transport companies computer. 4.Transport companies computer sends booking confirmation to sellers computer 5.sellers computer sends advance ship notice to buyers computer. 6.Trnasport company s computer sends status to sellers computer. 7.buyers computer sends receipt advice to sellers computer. 8.Sellers computer sends invoice to buyers computers. 9.Buyers computer sends payment to sellers computer.

5. Briefly explain interchange(EDI)?

about

electronic

data

ELECTRONIC DATA INTERCHANGE (EDI) : EDI is the electronic transfer from one computer to another computer process able data using agreed standard to structure the data. Example EDI transaction EDI handbook etc. EDI is developed in 1960s means of accelerating the movements to shipments and transportation. It is aimed at forcing boundary less relationship that means it bringing down the boundaries that restrict how they interact and do business each other. Layered architecture of EDI is shown below: EDI Semantic layer Application level services EDI Standard layer EDIFACT business form standards ANSI X12 business form standards Email and X.435 ,MIME POINT TO POINT, FTP ,TELNET,WWW,HTTP Dial up lines, internet ,Iway

EDI transport layer

Physical layer

1. EDI Document standard layer : 1.It specifies business form structure and to some extent influence content seen at the application layer. Example: purchase order name field x12 standard might be to hold 50 characters and 75 Characters field produced name truncating during translation from application layer to Document standard layer.

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