New versions for digital government

Brussels, 16 February 2012, Runa Sabroe, rsa@mind-lab.dk

Involving citizens in innovation

is about finding ideas that have a better chance of working for them.

What is going on out there?

And what does it imply?

How will people respond to new initiatives?

One way forward?

The creation of valuable new solutions with citizens, not for them.

Example: Choosing a business code

Why?
20 35% errors in business code registration Bad data quality is a problem for various gov. bodies + 10.000 phone calls a year is expensive

Solution: from confusion to clarity when registering a new business

From digitally incompetent to digitally self-reliant

New versions for digital government

1. The purpose of the electronic solution must be communicated clearly 2. The system must handle the complexity, not the user 3. The solution must be based on the users reality 4. The authorities involved must cooperate in the digital solutions

Heuristics for user-centric initiatives

1. Human: From service delivery to sustaining peoples everyday life 2. Experimental: Prototyping as a vehicle for learning 3. Concrete: Visualising to enable crosscutting dialogues

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