/vaya Ouartrly Custcmr Upoat cn

Markt Succss ano Oprating Strngth:

Fcurth Ouartr ano Full Yar FY2O
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PaQe 1 of 2
FOR OUR V/LUED CUSTOMER:
ANALYST RECOGN!T!ON
Pcsiticno in th Laor's uaorant cr Gartnr's
Magic Ouaorants cr Ccrpcrat Tlphcny
6
,
Uniio Ccmmunicaticns
7
, ano Ccntact Cntr
8
Viocccnrncing /waro Vinnr
/vaya /DVD & /vaya Flar

lP tlphcny, Ccntact Cntr Laorship
Strcng Prcouct ano Sgmnt Ratings
/s lcng-trm partnrs with cur custcmrs, /vaya blivs it is gR]fRS]V cr ycu tc unorstano
eYVstrngth c cur markt pcsiticn ano cpraticns. V ar prcuo tc shar with ycu this upoat
`_cur mcst rcnt succsss ano prcgrss.
/vaya ccntinus tc b rccgnizo as a markt laor,
winning nw custcmrs ano prcvioing incrmntal upgraos
cr amiliar nams. V'v alsc bn namo Oicial Ntwcrk
Euipmnt Supplir tc th Scchi 2O4 Olympics, ano J.D.
Pcwr ano /sscciats has rccgnizo /vaya thr yars in
a rcw cr prcvioing an cutstanoing custcmr xprinc."
Mcr than 9O prcnt c Fcrtun 5OO

ccmpanis hav
purchaso /vaya scluticns, ano w ar a rccgnizo glcbal
laor in cur markt. O ccurs, /vaya oion't bccm a
laor withcut th bnit c scm cthr impcrtant numbrs
that translat intc glcbal agility ano inncvaticn.
AVAYA MARKET SUCCESSES
AVAYA PEOPLE-CENTR!C !NNOVAT!ON
Our apprcach tc inncvaticn is tc hlp cur custcmrs bring
th right pcpl tcgthr with th right incrmaticn in th
right ccntxt, tc olivr bttr businss rsults in ral tim.
/vaya has launcho mcr nw tchnclcgy in th last
twc yars than in any cthr prico in th ccmpany's
histcry, with 7O nw prcoucts sinc th bginning c
iscal 2OO.
/s c Sptmbr 3O, 2O, /vaya has apprcximatly
5,6OO patnts ano patnts pnoing ano apprcximatly
3,OOO rsarch ano ovlcpmnt prcssicnals.
6
Gartnr Magic Ouaorant cr Ccrpcrat Tlphcny, Jay Lassman t al, Sptmbr, 2O;
7
Gartnr Magic Ouaorant cr Uniio Ccmmunicaticns, Prn Ellict t al, /ugust, 2O;
8
Gartnr Magic Ouaorant cr Ccntact Cntr lnrastructur, Vcrlowio, Drw Kraus t al, Jun, 2O.
Th Magic Ouaorant ar ccpyrighto 2O by Gartnr, lnc. ano ar ruso with prmissicn. Th Magic Ouaorant is a graphical rprsntaticn c a marktplac at ano cr a spciic
tim prico. lt opicts Gartnr's analysis c hcw crtain vnocrs masur against critria cr that marktplac, as oino by Gartnr. Gartnr ocs nct nocrs any vnocr, prcouct
cr srvic opicto in th Magic Ouaorant, ano ocs nct aovis tchnclcgy usrs tc slct cnly thcs vnocrs placo in th "Laors" uaorant. Th Magic Ouaorant is intnoo
sclly as a rsarch tccl, ano is nct mant tc b a spciic guio tc acticn. Gartnr oisclaims all warrantis, xprss cr implio, with rspct tc this rsarch, incluoing any warrantis
c mrchantability cr itnss cr a particular purpcs.
Scurcs:
. Dll'Orc Grcup 2. Gartnr 3. Canalys 4. T3i Grcup 5. lntlliccm /nalytics
MARKET SHARE LEADER !N MULT!PLE CATEGOR!ES
7f]]jVRc#!"!cVdf]ed Avaya #2 Share
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25% Ciscc 23%

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39% /lcatl-Lucnt 7%
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15% Gnsys 4.5%

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29% Ciscc 22%

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24% Ciscc 7%
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11% Simns 7%
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19% Simns 4%
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Ths ky prcrmanc inoicatcrs cr 2O ano 2OO incluo th rsults c th acuiro NES businss bginning with th irst uartr c iscal yar 2OO.
NES was acuiro Dcmbr 8, 2OO9.
2
/o|usto EPlTD/ is a ncn-G//P masur, valuato by ccmparing actual rsults tc managmnt crcasts ano pricr prico prcrmanc. / oiniticn ano xplanaticn c
/o|usto EPlTD/, as wll as a rccnciliaticn c nt lcss tc /o|usto EPlTD/, is prcvioo in EPlTD/ ano /o|usto EPlTD/" scticn c /vaya's Fcrm O-K cr th iscal yar noo
Sptmbr 3O, 2O availabl at www.sc.gcv.

KEY PERFORMANCE !ND!CATORS SHOW GROWTH !N F!SCAL 2D11
Our inancial prcrmanc is cn c th builoing blccks that nabls
us tc ccntinu tc suppcrt cur custcmrs as a glcbal laor in
businss ccllabcraticn ano ccmmunicaticns. /vaya's inancial rsults
cr iscal O4 ano ull yar FY2O shcwo incrass in crtain ky
prcrmanc inoicatcrs that w bliv shcw cur ability tc hlp cur
custcmrs tak aovantag c a nw wcrlo c businss ccllabcraticn.
Highlights rcm cur FY2O incluo incrass in ach
c th cllcwing as ccmparo tc iscal 2OO

:
Tota revenues increased 8%;
Gross marQins increased by 21%; and
Ad|usted EB!TDA
2
increased by 22%.
V bliv cur stratgy ano rcrganizaticn crts ar paying c, as
vionco by crtain c cur ky prcrmanc inoicatcrs, incluoing
Rvnu, Grcss Margins, ano /o|usto EPlTD/. Our inancial
prcrmanc is cn c th builoing blccks that nabls us tc
ccntinu tc suppcrt cur custcmrs as a glcbal laor in businss
ccllabcraticn ano ccmmunicaticns.
TOTAL GROSS MARG!N
3OOO
25OO
2OOO
5OO
OOO
5OO
O
$2,172
2OO 2O
$2,632
21%
(in millicns)
Ccmparing rsults cr iscal 2O tc iscal 2OO (xcluoing
crign currncy impacts):
/vaya tctal rvnus incraso O%:
GCS rvnu incraso 4%;
Ntwcrking rvnu incraso 8%; ano
/vaya Glcbal Srvics rvnu incraso 3%.
Our rvnus hav incraso 8 cut c th last 9 uartrs
ano rvnus incraso 5 cut c th 6 uartrs sinc cur
acuisiticn c NES.
REVENUE
OO9 2OO93OO9 4OO9 OO 2OO 3OO 4OO O 2O 3O 4O
$,3
$,OOO $986
$,O5 $,O6O
$,32O $,332 $,348 $,366 $,39O $,372 $,49
Rvnu ($M)
PaQe 2 of 2
Ad|usted EB!TDA c $97M in iscal 2O shcws /vaya's cprating
strngth. /vaya's /o|usto EPlTD/ imprcvo thrcughcut iscal 2O
ano /vaya mt its obt cbligaticns in iscal 2O.
OUARTERLY STRENGTH
$7 $77
$25 $2O
$57
$2O2
$226 $22O
$236
$293
$222
$9O
7% 7%
8% 2O%
2%
5%
7%
6%
7%
2%
6%
2O%
OO9 2OO9 3OO9 4OO9 OO 2OO 3OO 4OO O 2O 3O 4O
/o|usto EPlTD/ in $ ano as a % c Rvnu
Vhat is /o|usto EPlTD/?
/o|usto EPlTD/ is Earnings Pcr lntrst, Taxs,
Dprciaticn ano /mcrtizaticn, ao|usto cr crtain ncn-cash
ano cthr 'ncn-cprating ccst' itms ctn incurro cvr
th ccurs c rstructuring a ccmpany.
ln 2O, cur rstructuring activitis wr $89 millicn ano
rprsnto a signiicant pcrticn c cur 2O cprating lcss
c $94 millicn as rpcrto in cur G//P inancial statmnts.
Cash Baance
$566
$546
$567
$669
$576
$54
$579
$453
$368 $4OO
$46O
$5
OO9 2OO9 3OO94OO9 OO 2OO 3OO 4OO O 2O 3O 4O
Cash Palanc ($M)
Avaya GAAP Loss narrcwo rcm iscal 2OO tc iscal 2O,
ano currnt ky prcrmanc inoicatcrs shcw cur prcgrss.
Puiloing a Nw /vaya has ruiro invstmnt that has
ccntributo tc cur G//P lcsss in 2OO ano 2O, incluoing
ccsts asscciato with th intgraticn c NES ano th
Ccmpany's rstructuring plans
Fcr iscal 2O, nt lcsss wr ocwn vs. iscal 2OO
(rcm $87M tc $863M).
/o|usto EPlTD/ grw by $76 millicn, rcm $795 millicn
in iscal 2OO tc $97 millicn in iscal 2O.
/vaya's obt amcunt ano structur ar vry public ano shculo b
wll unorstcco. /vaya mt its obt cbligaticns in iscal 2O.
/vaya is srvicing its obt with currnt arnings
ano baso upcn rvnus that hav grcwn.
Our obt maturity prcil was rvampo, with maturitis
c crtain lcng-trm obt bing xtnoo cut tc 2O9.
DEBT POS!T!ON
LET US HELP YOU EXPER!ENCE THE POWER OF WE" !N A NEW ERA OF COLLABORAT!ON
/s a glcbal laor in cur markt, /vaya will ccntinu tc lvrag Th Pcwr c V
TM
tc olivr ccllabcraticn scluticns tc cur
custcmrs. Fcr /vaya, laorship mans hlping ccmpanis c all sizs lvrag ccmmunicaticns ano ccllabcraticn mcr
ctivly tc olivr bttr businss rsults. V lcck crwaro tc wcrking with ycu tc oc xactly that.