CONSORTIA GUIDE

TABLE OF CONSORTIA Introduction ............................................................................................................................ 3 Terminology used in this Manual........................................................................................... 4 Reasons to participate ........................................................................................................... 4 ABC Corporate Services American Express Travel Service BOOKING SERVICES INTERNATIONAL (BSI) Business Travel International (BTI) Carlson Wagonlit Travel Computerised Corporate Rates Association (CCRA) Custom Travel Systems (CTS) Dertour First Option Ensemble Travel (Giants) Guild of Business Travel International Airline Passenger Association (IAPA) International Travel Partnership Japan Travel Bureau Journey / Nexion Radius Rosenbluth International Sato Thor TQ3 Navigant Travelgrahphic International TravelSavers Virtuoso World Travel / BTI Worldwide Indepenedent Travel Network (WIN) Page 5 Page 5 Page 6 Page 6 Page 6 Page 7 Page 7 Page 8 Page 8 Page 9 Page 9 Page 9 Page 9 Page 10 Page 10 Page 11 Page 11 Page 12 Page 12 Page 12 Page 12 Page 13 Page 14 Page 14 Page 15

IMPORTANT NOTICE. Information in this document is subject to change without notice. eHotel Alliance makes no warranty of any kind with regard to this material, including but not limited to the implied warranties of marketability and fitness for a particular purpose. eHotel Alliance shall not be liable for errors contained herein or for incidental or consequential damages in connection with furnishing, performance, or use of this material.

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Introduction Consortia are Travel Agent groups working together for buying power. Consortia can be a Travel Agency group such as American Express Travel, a franchise group such as Harvey World Travel or independent travel Agents who have banded together such as the United Travel Agents Group UTAG. Recent trends see these groups forming mega alliances on a global basis such as the Radius group. For Airlines, Car rental companies and Hotels these consortia are a major source of corporate business. The consortia discipline their Travel Agency members to sell preferred products. Many consortia print hotel guides annually and bias their reservations systems to only show hotels that they have agreements with. Each consortia has rules and guidelines for hotels to participate. If you decide to participate in a consortia program, you must verify the terms and conditions directly with the consortia. Fees apply to participate in consortia programs and each consortia will have conditions that must be met. These terms will usually include*Last room availability and Run of the House. *Rates must be at least 10% less than published rates and commissionable *Rates must be guaranteed 1st. January through to 31st. December.

This guide provides basic information on each consortium. Where possible we have supplied web site address so that you can obtain details of their fees and rules direct.

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The 2 major reasons for hotels to participate in Consortia Programs1. Increased revenue 2. Marketing and advertising opportunities through corporate newsletters, incentives and direct mailings from the consortia.

Terminology used in this Manual Bid Blackout Dates Blocked Rooms Chain Code The propertys product offer to a consortia or company. This offer is frequently in response to a RFP. Dates where rooms are not available. A number of rooms that must be held for a consortia up to a specified release time. The 2-letter code on the GDS which identifies the hotels reservations service vendor. eHotel Alliance currently uses either the code IM or GZ. A percentage of the rate sold claimed by the Travel Agent for making the booking. A group of Travel Agents. Computerised Reservation Service. Travel Agents more often refer to GDS as CRS. Hoteliers understand CRS to be the reservation system used by hotel chains / groups. Global Distribution Systems as used by Travel Agents. A unique rate not available to any other company, consortium or Travel Agent. The same rate for single or twin. The same rate being offered to all consortia The number of hours / days before arrival that rooms must be available to the consortium. Request for Proposal. A request made to hotels (independent or chains) for preferred rates. Run of House. Room description including number and type of bedding The best room available on check in.

Commission Consortium CRS

GDS Exclusive Flat Rates Parity PDS Release Time RFP ROH Room Type Run of House

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Destination target all major, secondary and tertiary global business destinations * BCD Travel Hotel Program continues to be the primary sales distribution * 13,000+ employees in 95 countries * 95% Corporate and 5% Leisure * BCD Travel Hotel Online Directory; GDS Unique BCD Rate Code; Logo & For more information visit: http://www.bcdtravel.com

Over 30,500 travel agency members including national host agencies, individually owned, and the fast growing database of home based and independent agents Utilizes the ccratravel.com booking portal allowing home-based agents easy-to-use access to GDS rates without subscribing to a GDS For more information visit: http://www.ccrainternational.com

Recognized as one of the industrys leading travel agency consortium Over 800 agency affiliates in 3,400 locations with $17 Billion in annual sales Established distribution channel of over 3,200 independently owned travel agencies For more information visit: http://www.hickoryforhotels.com/

Carlson Wagonlit Travel (CWT) is global leader specializing in business travel management Present in more than 150 countries & territories with over 22,000 employees For more information visit: http://www.carlsonwagonlit.com/en/

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A leading corporate travel management company blending global presence with local, flexible and personal service *Key growth areas USA, Middle East, India, China and South America *Over 120,000 who are key business customers of FCm Travel * For more information visit: http://www.fcmtravel.com

HRG Hogg Robinson Group 160 years of experience in corporate services extending to more than 100 countries - specializes in corporate travel worldwide For more information visit: http://www.hrgworldwide.com

JTB is one of the worlds oldest (founded in 1912) and largest travel & tourism companies 1, 100 offices and 110 dedicated corporate booking centers in 28 countries Provides retail and corporate travel services Over 24 Billion in Revenue and 12 Million in Room Nights annually

RADIUS Global Hotel Program RADIUS is the worlds largest travel company and mandates a unified corporate identity for all Radius agencies, bound by stringent guidelines regarding adherence to supplier relationships including preferred rate hotel relationships. For more information visit: http://www.radiustravel.com For RADIUS Hotels: http://radiushotels.com

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* Preferred Corporate Rate Agreement * 10% off BAR (Best Rate Available) *10% commissionable * Unique GDS Rate Code: OMG For more information visit: www.owt.net Powerful global travel agency network and distribution partnerships with 3,000 + travel agencies and corporate travel departments (CTDs) Active corporate and leisure travel agents booking travel through all Global Distribution Systems THOR Hotel Navigator an innovative online hotel search engine for Agents Reputable THOR THR rate access code that has been established in the GDS for over 30 years Bookings 70% corporate and 30% leisure For more information visit: http://www.THORtravelservices.com *Travel graphics International (TGI) represents 2,000 travel agencies and provides programs for Travel Clubs, Bank Cards, and Consumer Product Companies *Agencies and Clients are exclusively in the United States and Canada * Business Mix is 45% Corporate and 55% Leisure For more information visit: http://www.TGIWeb.com

Over 20,000 of our front-line agents worldwide are able to view and book your hotel with a cost of less than .03 cents per agent annually, can you really not afford to participate in this program? For more information visit: www.travelsavers.com

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 6,000 Travel Agencies Worldwide located in 15 Countries 1.25 Million Room Nights Annually For more information visit: http://www.win-travel.org

Over 2,000 Travel Agencies and Corporate Travel Planners with 6,500 agency locations in 74 Countries One Billion in Revenue and Seven Million in Hotel Room Nights Primarily corporate travel with some focus on leisure travel For more information visit: http://www.abccst.com

American Express Travel Service

American Express represents over 1,700 company owned locations and Representative offices in over 130 countries The Worldwide Select Hotel Program provides participating hotels with exposure to some of the world's largest and most important corporations and their frequent business travellers. American Express produces three guides annually in conjunction with their Worldwide Select Hotel Program (WSHP)

BOOKING SERVICES INTERNATIONAL (BSI)

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Over the past decade BSI has become a successful hotel and conference booking agency in Europe. BSI has over 1,000 corporate clients with a high level of service. BSI manages more than 400,000 hotel bookings a year BSI is a privately owned company with headquarters in UK and European offices in Brussels and Paris. BSI Represents 100% corporate (20% conference) 45 55% GDS usage

Business Travel International (BTI)

BTI/WTP transacts more than 19 million hotel reservations annually. Based in the UK, BTI/WTP presently operates in more than 3,500 offices in 73 countries BTIs Global Hotel Programme gives their corporate clients access to more than 8000 BTI/WTP business hotels in more than 146 countries

Carlson Wagonlit Travel www.carlsonwagonlit.com Carlson Wagonlit Travel has over 3,000 locations in 140 countries and generated over $11 billion in annual sales in 1999. CWT's Preferred rate program is called the Global Alliance Programme Carlson recently acquired Maritz Travel 99% corporate travel, 1% leisure travel Worldwide sales volume of 11.5 billion A leading travel management partner to fortune 100 companies 3000+ locations, in 140 countries

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Computerised Corporate Rates Association (CCRA) www.ccraonline.com CCRA hotel bookings exceeded 10 million room nights in 1999. CCRA's travel agency base has grown to over 15,000 agencies worldwide. 70% US, 20% Canada, and 10% Europe/Mideast/Asia 40% corporate travel, 60% leisure travel 30,000 locations in 30+ countries 100,000 agents worldwide 27 million room nights a year total Top Agencies CCRA has many companies that they work with, below are some of them: Vacation.com and Travel Store Western Assn. of TA's America Society of TA's Outside Sales Support Network Cruise

Natl. Assn. of commissioned TA's IT Group Marketing alliance of Retail TA's

Custom Travel Systems (CTS) Custom Travel Services represents many independent travel agencies and travel agency consortia, including but not limited to: Hickory Travel Systems, Inc. and FIRST Travel Management International. CTS offer both a corporate and leisure traveller program. CTS represent more than $10 billion in sales volume and books more than two million room nights annually.

70% corporate travel, 30% leisure Comprised of CTS / Hickory Travel / Global Star 32,000 locations, in 38 countries worldwide Top Agencies DER has many companies that they work with, below are some of them: Aladdin Travel Solutions Global Travel Mgmt. Travel

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Premier Travel Travel Traveltime Services Travel ITI Travelnet Travel, Inc

Discovery Travel

Continental

Travel Mgmt. Solutions

Keller

Worldwide Travel

Pegasus

Dertour An affiliate of Deutsches Reisebro GmbH (DER), is one the biggest tour operators in Germany. DER was founded in 1917 in Berlin. In 2000 DER was bought by REWE, one of Europe biggest retailing companies with more than 11,200 markets and a turnover of about 37 Billion EUR in 2002. REWE started in the end of the eighties its engagement in the tourism branch with the acquisition of the travel agency chain Atlas Reisen 40% Corporate, 60% Leisure 1,200 agencies, one of the biggest tour operators in Germany 37 billion euros in turnover travel Top Agencies DER has many companies that they work with, below are some of them: Atlas Reisen Weltreisen ITS Seimens Deutsches Reiseburo Meiers

Jahn Reisen Phillips

LTI DERTOUR

DERCorporate (90% Corporate) First Option First Option was formed in 1994 and is one of the UK's leading players in the hotel accommodation and conference bookings market, handling the hotel, conference and event requirements of many public and private sector organizations. First Option has established a number of partnerships with travel management companies, acting as sub-contractor for the outsourcing of accommodation and venue requirements for major corporations. Partnerships established include Ayscough Travel, The Travel Company, Omega World Travel, American Express and BTI Hogg Robinson.

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Ensemble Travel (Formerly GIANTS) A proactive, owner-involved international organization of 1,400 independent travel agencies in the United States and Canada, is pleased to invite your hotel to partner with us and participate in our 2005 Hotel Connections program. This is an exclusive program for 4 and 5 star hotels only.

Guild of Business Travel Started in 1967 Guild of Business Travel is more than a mere association. It has become the industry seal of quality, a guarantee of high standards whenever a Guild member is used. Indeed, it has become a force in its own right and a relentless champion of the cause of business travelers. www.gbtaguild.com London based, European / UK presence Responsible for 80% of all business through the UK Rates are made available for Guild of European Business Travel

International Airline Passenger Association (IAPA) IAPA is the worlds most prestigious traveler association, serving the frequent business traveler for over 40 years. Our services include exceptional savings, travelers insurance, and online reservations. www.iapa.com 400,000 members in 200 countries around the world Members stay an average of 5 room nights per month

International Travel Partnership

International Travel Partners (ITP) International Travel Partners operates primarily throughout main European cities and the US. Membership is strictly restricted to companies who have an established record of integrity and reputable growth and operate to the business travel sector. Primary markets include US and Europe Represents 2.5 billion in annual sales Represents 61 travel companies and over 500 branch locations

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Top Agencies ITP has many companies that they work with, below are some of them: Accent Travel Boehm Business Travel Partners Travel Planners Conti Travel Travel All World Travel Services Boehm &

Casto Travel

Corp.

Covington Travel Intl.

Holiday

World Travel Services Travelstore.com Japan Travel Bureau (JTB) http://www.jtb.co.jp/eng/

Riverside Travel

JTB is one of the largest companies in the travel industry with over 1,100 offices worldwide. JTB provides corporate, retail, and specialty travel services for nearly two million clients each year 80% corporate travel, 20% leisure travel 1,100 office of which 110 are dedicated to corporate centers in 23 countries Global annual sales exceed $22 billion with more than 10 million room nights consumed Top cities include Tokyo, London, San Francisco, Paris, New York, Silicon Valley, Orlando, Sydney, Berlin, Frankfurt, Hong Kong, Toronto, Madrid and many other major cities Jurni/Nexion Network www.jurni.com Jurni is an entirely new kind of offline travel agency consortium, one that goes beyond what youve come to expect of the traditional travel consortia. Jurni Network is brought to you by the people at Sabre Travel Network and leverages industry expertise, travel merchandising and technology capabilities across Sabre Holdings, the worlds leading name in travel commerce. Nexion is a fully licensed, bonded and accredited agency, which has been an industry pioneer and a host agency since early 1995. Nexion is in business to provide complete and cost-effective solutions to independent travel professionals, allowing

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them to manage their businesses in the most cost-efficient fashion. Nexion enables independent travel agents to operate with the backing and clout of a multi-billion dollar company. www.nexion.com Network of over 2,500 travel sellers with $1B gross sales List of preferred suppliers limited to 40 50 across air, car, hotel, tour and cruise Single desktop tool used by all Jurni Agencies regardless of the GDS brand Direct Marketing Tools, POS marketing, Dynamic Packaging

Radius With 86 shareholder agencies operating 4,600+ branches around the globe, RADIUS, formerly Woodside Travel Trust, has earned a reputation for successfully serving the needs of business travelers worldwide. Our pioneering accomplishments, culminating in the rebranding to RADIUS in 2000, have set standards in the corporate travel community. www.radius.com 70% Corporate, 30 % Leisure 4,600+ locations in 87 countries Alliance with Uniglobe Travel and GIANTS Participation in 2003 included 8,460 hotels in 2,198 cities and 134 countries

Rosenbluth International

Each year Rosenbluth International associates in 27 countries manage over 1 billion USD in booking accommodation worldwide. Rosenbluth owns and operates their own offices and they also have Network Partners who service their clients in areas where they do not have offices. Rosenbluth's consortia program is called Premium Hotel Source. Rosenbluth staff is under strict instruction to use the program and are not allowed to use any other programs.

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Thor THORs history of leadership in the travel industry spans close to 30 years. Founded in 1977, in Boulder, Colorado, USA, THOR anticipated the need to create a new service providing commissionable and discounted hotel rates, which its member agencies could recommend to their travelers. THORs, Worldwide Hotel Program is now the largest and fastest growing program with over 22,000 hotel partners around the world. Many of our 3,700+ member agencies use this extensive worldwide program to book both corporate and leisure travelers. www.thor24.com 70% Corporate, 30% Leisure 2,500+ Travel Agencies, in 17 countries Agencies based: 95% US, 5% International . TQ3 Navigant TQ3 Navigant is the one of the three largest travel management companies in the world. Our 4,200 Associates serve more than 13,000 clients. Last year, Navigant sold more than $4 billion in airline tickets. As of March 2004, TQ3 was purchased by Navigant. www.navigant.com 90% Corporate, 6% Meetings and Incentive, 4% Leisure 1.1 billion in hotel revenue Operate in more than 1,600 locations in more than 80 countries More than 11 billion USD in total sales turnover, more than 7.5 million in room nights per year Travelgraphic International A member network of 3,000 travel agents spread throughout the world, Travelgraphic International offers a 1-year membership to their database for a limited fee. www.tgiweb.com 45% Corporate, 55% leisure 3,000 + agencies Represents approx. 6 million Travelers

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TRAVELSAVERS TRAVELSAVERS is an international travel marketing company that was founded nearly 35 years ago. More than 3,000 independent travel agencies in 13 countries around the world are part of our organization, making us one of the world's largest travel marketing companies. www.travelsavers.com 60% Corporate, 40% Leisure 4,000 corporate and Leisure agencies Represents over 18.2 billion in annual sales WorldTravel / BTI Is the world's leading travel management company operating in close to 100 key commercial countries. With substantial global capabilities and specialist local expertise, BTI is the acknowledged expert in the delivery of corporate travel solutions. Its international clients include major multi-national corporations, but the Company prides itself on also being able to respond to the needs of smaller national organisations.www.bti-worldwide.com 90% corporate, 10% Leisure 3,000+ agencies located in key markets of over 100 countries across 5 continents Offices in US, Europe, Asia Pacific, Middle East, and Africa

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