Michael Seow 745 Charles St, Perth Amboy, NJ * 732.709.0308 **ms15ca8f6@westpost.

net

SYNOPSIS Global Information Technology Professional with a demonstrated record in deliver ing management/consulting experience and implementing the waterfall methodology process to improve client delivery times and service levels while reducing costs . KEY ACCOMPLISHMENTS * Business Process: Leveraged the waterfall process to develop an end-to-end Bus iness Continuity process for technology and for multiple businesses to deliver b usiness products/services, managing time, budget and quality. * Summer Intern Program: Developed a support model with cost savings of (35%) f or Merrill Lynch and Corporate Investment Banking * Risk Management: Implemented quarterly tests of the emergency notification sy stem called ENACT in order to maintain business awareness in case of an emergenc y. * Transition Project Management: Managed and completed (Global Email Enabled App lication Project) for multiple business technology groups throughout BAC and Mer rill Lynch; coordinating the moves of applications that sends notifications off Merrill relays onto BAC relays. PROFESSIONAL EXPERIENCE Bank of America/ Merrill Lynch 2010 - December Vice President, Global Credit Products Tech Project Mgmt, New York Managed Projects for BAC-Merrill Lynch for Global Credit Domestic Region: * Responsible for standardizing Functionality Disaster Recovery Test Plans which the waterfall process utilized by the testing team and the support teams during a testing process. * Managed the (Global Email Enabled Application Project); Applications that sent any notifications on the Merrills email relays was required be transitioned ove r to Bank of America relays to save cost. * Responsible for creating weekly global project status reports which was utiliz ed by Sr. Management across the Organization. * Handled and managed seating locations at multiple sites (in the metro area) wh ich required interaction with various department managers and providers. Vice President, Project Mgr Consultant, New York 2008 - 2010 Project Manager for Associate Support: * Managed the Bank of America Merrill Lynch associate support technology PC ref resh of the New Jersey Continuity site. * Directed the trading and non - trading teams in technology initiatives, includ ing cross-platform unification and standardization of the following areas: Assoc iate Support, Coverage Management, Management Reporting and Analytics, and Admin istration. * Managed trading and non - trading teams in executing process, including covera ge, authoring, workflow, and syndication of Banks Tower Project. * Managed and installed Bloomberg Anywhere application on Merrill Lynch laptops and desktops within a multi-tiered environment. * Managed cross-functional teams in a direct or matrices environment.

Vice President, Tech Mgr, New York 2006 - 2008 Associate Support Tech Manager Non - Trading Systems: * Managed IT planning and operations for Front office and Back office non tradin g applications within multi-tiered environment. * Managed vendor relationships, risk assessments, accountability for the overall strategy of technology acquisition and integration requirements for business op erations. * Developed and managed a number of IT process improvements and projects ranging from consolidation of programs, centralization and installing new operations, t o resolution of complex issues. * Prioritized team efforts incorporating existing and future vision for directio n of technology. Offered consultation and advice as subject matter expert for in ternal automation, IT solutions, and daily operations to senior executives.

PRIOR POSITIONS: Associate Support, Sr. Desktop Support Analyst: for Bank of America, New York 2000 - 2006 * Supported multi tier environment ranging from tier levels 1 to 3 (inclusive of executive level). * Reviewed ticketing system (i.e. Maximo) daily and prioritized tickets from the support desk with a resolution average of 48 hours or less. * Resolved hardware and software issues and questions. * Worked in coherence with support desk management to streamline help desk proce sses. Associate Support, Sr. Desktop Support Analyst: for Goldman Sachs Group in Resea rch & Development groups nationwide * Reviewed ticketing system (i.e. Remedy) daily. * Supported the Research analyst and executives. * Used remote tools to troubleshoot hardware and software issues (i.e. SMS). * Deployed Microsoft software updates (i.e. patches) to all Research machines. Associate Support, Sr. Desktop Support Analyst: for Dow Jones in publishing grou p * Prioritized tickets from the help desk with a resolution average of one day or less. * Supported the publishing analyst and executives. * Troubleshoot, replaced, upgraded hardware and software. Desktop Support Y2K Compliant Team: Team lead, implementing Y2K patches on all P Cs at Bristol Myers Squibb 1998 * Deployed Microsoft Y2K software patch to all desktops. * Provided support once all machines were patched. EDUCATION * Computer Information Science: DeVry University - 1997 TRAINING/CERTIFICATIONS * ENACT * ITTL Foundation v2 * Mangers Effectiveness * Microsoft Office 2003 & 2007 * Windows XP HARDWARE/SOFTWARE QUALIFICATIONS * IBM Tivoli (Maximo) software installation/Asset Management tool * Citrix client * Cisco VPN (wireless networks)

* * * * * * * * * * * * * * * * * * *

Desktops (DELL - HP) Desktop internals (Memory, Hardrives, etc) HP Printers Vendor Air cards (Verizon, AT&T) RIM Desktop Manager Smart phones, PDAs (Blackberries) Microsoft Office 03 & 07 Microsoft Project 03 Microsoft Visio 03 Microsoft Sharepoint Windows XP , Vista, Windows7 TCP-IP (DHCP,DNS,WINS) Bloomberg Thomson-One Factset MS SQL Sybase Active Directory VOIP