Charles Hall, MBA 2735 Pleasant Valley Road Murrysville, PA 15668 412-445-5955 ch1224c24@westpost.

net TECHNICAL SALES-SERVICE MANAGEMENT SUMMARY Seasoned professional with proven experience and applied knowledge in product en gineering, consulting, and application support in a wide variety of market segme nts. Demonstrated technical problem-solving abilities utilizing superior commun ication and analytical skills. Key strengths in qualifying prospects, analyzing specifications, generating detailed proposals, negotiating pricing, coordinatin g with designers and manufacturing for complete customer service. Managed with a hands-on/goal oriented management style, fostering an environment with attention to detail, profitability, exceeding customer's expectations whil e meeting companies overall objectives. Selected accomplishments include: Management: * Managed special products group of ten including engineering, design/drafting, procurement, and assembly with sales of $14M. Coordinated inter-departments, rev ised procedures, developed budgets, resource scheduled, and generated forecasts. Conducted performance evaluations, training, and team development. * Administered and promoted company's goals for inventory levels with turns rati o of greater than four, gross profit of greater than 30%, and increased sales by 20%. * Developed and reviewed product costing, forecasting, market level pricing, dis count schedules, sales training, gross profit and plans/policies to support mark et segments and company plans. * Exceeded growth sales of $14M during a five-year period. Increased on time del ivery of special products to greater than 95%, verified product performance comp atibility, and integrated engineering changes. * Collaborated with European headquarters on new product launches, delivery/tech nical matters, and strategic planning to improve customer satisfaction. Engineering: * Developed and maintained technical knowledge of standard and customized produc ts. Functioned as direct liaison between Product Management in Europe and USA, for both technical and commercial issues. * Consulted with service technicians to troubleshoot and provided product failur e analysis. * Developed product conceptual designs, worked with outside vendors, manufacturi ng, and marketing/sales. Customer Support-Development-Sales: * Supplied technical assistance directly to customers and Key Account managers i ncluding: pricing, part identification, application assistance, product recommen dations, quote review, and proposal generation. * Conducted and influenced the transfer of local production to Europe with coord ination of technology, applicable US standards (UL, NEC, and ASME), vendor speci fications, drawings, and bill of material details. * Designed new North America version catalog and directly reconciled with German headquarters. * Built strong customer relationships based on trust and responsiveness with pro duct presentations, proposals, training, and on site troubleshooting and problem

solving. * Developed work instructions for transition of company to met ISO 9001 certific ation. * Created promotional material, selling stories, pricing models, and brochures f or numerous new products * Promoted synergy and open communications between co-workers, field sales team, and management. PROFESSIONAL EXPERIENCE Oerlikon Leybold Vacuum USA, Export, PA 1988 - 2010

Sales Support & Application Engineer 2003 - 2010 Supported new and after-market sales product with technical and application expe rtise. Recommended specialized equipment to provide a total solution including proposals, training, on-site visits, and start-up assistance. * Built strong customer relationships, which resulted in an increase of sales by 18% over a three-year period. * Assisted in introduction of 3 next generation products to market, which contri buted to over $9M in new sales turnover in the first eighteen months. * Solved challenging problems using analytical skills, logic, and working throug h others. * Facilitated continuous process improvement by monitoring delivery performance and meeting with European production product planners weekly to review performan ce, quality of service, and schedules. * Provided detailed evaluations of difficult customer performance problems and r ecommend complete solutions in various market segments resulting in year after y ear increase in sales. Manager of Industrial Systems 1997 - 2003 Directed the customized product group of engineers, designers, supply chain, ass embly, and clerical producing sales annual revenue in excess of $14M. Lead gro up through transition into strategic business units. * Managed team through transition to new business model by communicating and foc using on results, building support, planning and facilitating for success, while monitoring and rewarding progress. * Specified and initiated all engineered special products including selection of equipment, cost estimates, proposal generation, directing designers, and expedi ted assembly and procurement. * Reduced departmental expenses by 15% while reducing inventory by 18% over a tw o-year period. Product Manager 1991 - 1997 Communicated product evolutions and new product initiatives including strategic market development and introductions. Served as primary link between marketing and engineering in product development process and competitor activity. Coordin ated market introductions and training while being expert on technical product i ssues. * Monitored four different product lines performances against competitors' inclu ding planning, forecasting, pricing, training, promotions, and technical support . * Initiated the standardization of the modified special products resulting in in creased sales of 15% and reduction of lead-time by 23% during first twelve month s of implementation. Field Support Engineer 1988 - 1991 Interfaced between customers, sales force, and internal Product Managers. Devel

oped technical and performance knowledge to improve customer relationships, redu ce errors, and expedite responses. * Fourth member of Field Support Team implemented to improve customer satisfacti on, enhance operations, raise efficiencies, and provide training for advancement into field sales. Price Industries Inc., Pittsburgh, PA 6 - 1987 198

Staff Engineer Detailed engineering of turnkey energy recovery systems. Performed fluid flow a nalysis, optimized heat transfer calculations, and designed piping systems to AS ME code. Reported vendor pricing and availability. Estimated complete turnkey industrial heat recovery systems and supervised installations. * As part of a team, designed and supervised the installation of an exhaust heat recovery system at Bethlehem Steel at Sparrows Point, Maryland over an 18 month period, increasing efficiency by 31%. EDUCATION and DEVELOPMENT * MBA, Marketing & Sales, Katz Graduate School of Business, University of Pittsb urgh, Pittsburgh, PA, 1998 * B.S., Mechanical Engineering, BSME, University of Pittsburgh, Pittsburgh, PA, 1986 * * * * * Lean Six Sigma White Belt Certification ISO 9000 Auditing Training Professional Development Course - Dale Carnegie Sales Training EIT - Engineer In Training Certification American Society of Mechanical Engineers, current member

Computer Skills: Proficient utilizing MS Office (Word, Excel PowerPoint, Outlook ), SAP, & LeyCat Vacuum Sizing