DANIEL A. COLE 3103 Promenade Drive Kalamazoo, MI 49009 contact: 269-569-7140 dc1325844@westpost.

net CAREER PROFILE I want to be responsible for making your company measurably stronger. Straight forward, results-driven Leader with extensive experience developing tea ms that produce quality results. Core Knowledge & Skill Areas: * 12 Years of Leadership experience * Constant focus on improvement and efficie ncy. * Exemplary motivational abilities * Product Value Focused Sales * Team Sales Development * Process Redesign/Stream lining RELEVANT EXPERIENCE TDS Metrocom, Kalamazoo, MI June 2001 -January 2011 Sales Manager, S.W. Michigan Region Opened S.W. Market in 2001 and led TDS Metrocom to being the #1 CLEC in the regi on with 13% penetration. Pioneered open sales territory team selling concept in 2005 which drastically reduced turnover increased moral and sales production. Ma de marketing decisions, managed incentive campaigns and focused on getting best results with the resources at hand. Always seeking better way of accomplishing g oals constrained only by business ethics, revenue generation expectations and he adcount. I believe strongly in empowering direct reports and seeking their input for direction. I lead from ahead, not from above. * Known for leading the charge with new products. * Sales team generated more revenue through flagship product sales than any othe r TDS market. * Awarded Directors Cup sales competition award in 2008, 2009 & 2010. * Developed innovative and successful sales strategies with outside sales team. RELEVANT EXPERIENCE TDS Metrocom, Grand Rapids, MI March 2001 - June 2011 Sales Engineer, West Michigan Provided techical support on sales calls with Account Executives. Performed sit e surveys and developed quotations for service. Created new solutions for custo mers using TDS product sets. * Recognized for not adhering to "job description" and provided more support to internal and external customers than "required" * Superior Customer Premise Equipment familiarity assisted acquisition teams by being able to see additional sales opportunities. * Consistently able to close business without assistance from Sales Executives. RELEVANT EXPERIENCE ITS Communications, Battle Creek, MI June 1998 -January 2001 Project Manager Managed Business Telecommunication installation projects. Accountable for quali ty installations and for customer and high profit margins for ITS. Lead install teams during system deployments to ensure smooth system conversions. Conducted i nformation gathering meetings with customers and configured system software to m eet their requirements. Performed site surveys and provided quotes for large mo ve orders or network cabling jobs. Acted as liaison between customer vendors an d consultants. Responsible for ongoing technical support for deployed systems. * Developed remote access maintenance and backup process to increase revenue opp ortunities for ITS and expedite service orders for customers.

* Innovated a new standardized modular system installation protocol to keep proj ects on track and minimize labor costs to ITS. * Often times assigned problematic accounts to ensure eventual customer satisfa ction

BACKGROUND EXPERIENCE ITS Communications, Battle Creek, MI May 1996 -June 1998 Telecommunication Technician Installed and maintained Business Telecommunication Systems. Installed and main tained Cabling infrastructure, including fiber optic network elements. * Recognized for installation quality and excellent customer interface abilities . * Quickly promoted to Lead Tech on larger installations. * Relied upon for possessing superior troubleshooting skills. * Mentored and trained new technicians. Signal Corps, United States Army August 1992 -May 1996 Field Communications Soldier, MOS 31F(V4) Deployed and operated Mobile Subscriber Equipment to provide digital voice and d ata communications for forward combat units. Obtained additional V4 skill ident ifier and was able to operate all three types of switching rigs(SEN, LEN and Nod e Center) used by the MSE Network. (Most soldiers with 31F designation operated the SEN only) * Awarded Army Achievement Medal three times for meritorious service during fiel d exercises. * Awarded Army Commendation Medal for meritorious service with 16th Sig Btn. * Recognized for technical skill and innovation- "loaned" to other units in Brig ade to assist with network problems and train less experienced operators.

EDUCATION

* 7 Habits of Highly Effective People- TDS * Situational Leadership Training- TDS * Behavioral Interviewing Training- TDS

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Civil Treatment for Managers Training-TDS Managed IP/VOiP Platform and Applications- TDS Managed UC500 & Network Security Training-TDS TDS Product Training & Business Sales Acumen- TDS Sales Force Automation Training- TDS Kalamazoo Valley College CIS Course 222 Intro to LANS Netware 3.12 CAN Certification Kalamazoo Valley Community College CIS Course 110 PC Operating Systems Kalamazoo Valley Community College CIS Course 115 PC Hardware Kalamazoo Valley Community College Photography Course- Black and White Northern Telecom Companion Deployment, Installation and Maintenance Course Lucent ND3341 Systimax SCS Installation Training Program Leviton Telecom Installer Course Siemens HiCom 150E Installation and Maintenance Course Siemens HiCom 150E Networking and Advanced Application Course AVT CX1100 Call Processing Systems Installation Course AVT CX1200 CPS Adminstration Course Key Voice Technologies Platform Product Technician Courses Key Voice Technologies Unified Messaging Platform Course GTE Government Sysyems, MSE Switching System Operator School GTE Government Systems, GTE MSE Retrofit ASI V4 School GTE Government Systems, Node Center/Large Extention Node School GTE Government Systems, ECP607 Software Update Course Bachelor's Degree not attained.