Carol Beals 833 Copper Stone Circle Chesapeake, VA 23320 Email cb130d456@westpost.net Cell Phone 757-287-5594 www.linkedin.

com/in/carolbeals Summary IT Professional with diverse industry and technology experience with ability to quickly learn new systems and processes. Delivers resolutions with the understa nding of ownership and cost effectiveness. Processes the ability to quickly and efficiently identify impacts on software, code and process to create level of E ffort estimates and cross platform designs. Business System Analyst System Analyst Project Manager Team Lead Programmer/An alyst Requirements Analyst Tester Industry Experience: Financial Defense Technology Education Manufacturing Retail Contracting Experience in the following roles: Business System Analysis System Analysis Database Administration Configuration M anagement Data Modeler Project Management Business Continuity Sarbarnes Oxley (SOX) Job Estimation IT Auditing Training Programming Data Mapping Business Intelligence Cost Benefit Analysis Testing Program Languages/System Software Tools: COBOL ALGOL LINC DMS II Clarify Erwin Visual Basic SQL RDB FoxPro WFL DCL JCL Visio COMS NDL DTS DASDL ORACLE FileAid Microsoft Project UNIX DB2 ReqPRo SAS Capstone Config XML CLearCase HTML DDL DML BLSOURCE BLDIST Endeavor Expeditor Agilest MCP BLTAPE DUMPALL METADATA ARIS TERRADATA Test Director C++ BAL FORTRAN ClearQu est Requisite Pro Quality Test Manager UML Experience in the following: SDLC SOA OOD OOA Story boards Use cases JAD sessions JAR TCR CMMI COTS EVM Data Warehousing Patriot Act BSA AML OFAC CRM JAD RUP HIPAA Security Clearance: Secret Employment History CACI, Chesapeake, VA Principal Business System Analyst February 2010 - Current * Gather requirements in support of the eBenefits web site coordinated effort be tween DOD and VA * Create Use Case and other requirements documents to support the eBenefits webs ite * Perform all requirements related tasks within the Relational Tool set * Verify test cases and scripts against requirements manually and using the rela tional automated tool as well * Verify wireframes against requirements and suggest updates * Created UML diagrams of processes CXI under contract Dominion Power, Richmond, VA

Senior Programmer/Analyst July 2009 - September 2009 * Supported billing system for Dominion Power working on their MVS mainframe * Using SQL queries and COBOL created extracts from DB2 to be load into ORACLE t ables and transferred to external vendors * Using Endeavor to create and created code and then migrate it from development to testing to QA to implementation * Used SQL queries to join various tables to extract information from DB2 tables to set up a Meta data repository and data warehouse to better support queries. * Create Test Plans, ran testing and verify test results Capital One Financial Services, Glen Allen, VA March 1997- March 2009 Senior Business Systems Analyst Instructional Designer Technical Designer IT Development Specialist * Gathered and documented business and system requirements writing Business Req uirements Documents, System Requirements, Use Case, high level and detail level design documents, test plans and test cases, implementation plans, operational a nd program documentation to support many different projects including o Lowe's Home Improvement Promotional financing o Various other Partnership efforts such as KMART and Amtrak o Home Equity Loans o Small Business Credit Card and loans o Account Level Billing o Amerifee which became Capital One Point of Sale including Medical Loans o Various Credit Card upgraded products * Led many projects using SDLC (software Development Life Cycle) to ensure compl eteness and quality * Served as the primary interface point between management, the users and the te chnical staff creating high-level and detail-level solutions to business problem s and needs * Used many of the Rational tools and the RUP(Rational Unified Process) to track projects, report issues and provide controls around the process * Creates UML diagrams of processes and flows * Used instructional design practices to maximize the effectiveness and efficien cy of the design and code development * We used ADDIE model with Analysis, Design, Development Implement and then eval uation of design and code produced against requirement and needs * Perform cost estimates and analysis for various projects * Performed data modeling using Erwin and other tools to support many different projects * Used Visio to create swim lane diagrams, process flows, decision trees, progra m and system flow charts and other presentations and documentation material * Created Use Cases, story and task card and process flow diagrams using various tools * Designed portal for "Build Your Own Card" credit application portal for Capita l One. * Support and designed solutions for Capital One CRM systems * Led JAD, JAR and RAD sessions in support of multiple Capital One systems and a pplications. * Track data sources, verified data quality and interrupted results. * Wrote definitions, rules and descriptions of METADATA for the META data repos itory dealing with the billing systems * Used test director to create test case , run tests and track the results * Developed a standardized test work flow/script and updated it as changes occur red in the production environment * Reviewed test results with Stakeholder for their approval * Created regression test plans and test scripts * Coordinated testing efforts across multiple platforms for both manual and auto mated testing

* Established a standardized set of test data to be used and update the standard as changes occurred to the system and data for the billing system * Used SQL queries to extract information from DB2, DMS and Oracle database to c reate reports and perform analysis * Worked closely with various Data Warehouse groups with Teradata and other data warehouses as well as the Meta Data across platforms and line of business mappi ng data, verifying results * Created business and system requirements for the Data Warehouses * Assisted in the review and implementation of the new COTS recovery system repl acing the R2 in-house system * Supported the COTS credit decision product * Worked across many different functional business area providing the SME knowle dge for these areas * Dealt with authorizations and matching them to in-coming visa and MasterCard interchange files * Used SQL to extract data for reporting and investigation from Oracle, DMSII and DB2 tables * Owned Solutions for business needs and requirements from concept to implement ation * Worked with the development staff in creating XML in the acquisition space to communicate with other systems inside and outside the fire wall * Used various tools for Configuration Management to ensure error-free releases * As part of the conversion team to migrate the existing billing system to two n ew platforms o Gathered and match business and system requirements o Completed data mapping for all elements o Created test plan and verified results * Established a web based credit application process * Set up account level billing terms at account set up giving the business the f lexible they needed for a competitive edge to manage risks in a cost effective m anner * Establish coding, design, testing. and data standards * Conducted and participated in requirements, design and coding reviews and IT a udits of SOX controls. * Performed root cause analysis and resolution for many major issues * Created the Entity Relational Diagram for the Billing system and maintained th e ERD for the Credit decisioning system using ERwin * Developed application architecture decisions and programming techniques for bo th in-house developed systems as well as Commercial off The Shelf COTS applicati ons. * Worked with all major credit bureaus for both consumer and businesses bureaus * Created the process flow diagram for the adverse action process within the acq uisition value chain. * Assisted in the data mapping for external entities when part of the card base was sold Intellisoft/ Contractor for Capital One (contracting /Financial services), Glen Allen, VA Senior Programmer Analyst October 1995- Marc h 1997 See duties outline above City of Norfolk - (Local and State Government) , Norfolk, VA Programmer/Analyst May 1992 - October 1995 * Worked with Department of Social management and Social workers to determine ne eds of the various IT systems. * Documented these needs and wishes and determine systems impacted and drew up p lans on how to implement these changes and plans to create new systems that were

required * Created a Case Management tracking system to improve Social worker's efficienc y in working cases and increased the compliance with state regulations. * Created a tracking and reconciliation system for the Food Stamp program improv ing compliance with state and local laws and improving the overall efficiency of the process. * Created reports for various Social Services programs to the state for funding and compliance purposes. * Prepared and wrote an analytical review of current systems with a recommendati on for future implementation. * Prepared technical plans and proposals as required. * Using various comparison tools created patches to code, then through testing a nd implementation on the servers including across a WAN * Used SQL queries to extract data to RDB data base tables * Used SDLC when creating the new applications/systems and modifying the existin g systems supporting the Department of Social Services. VSE Corporation/NTA INC. ,Norfolk, VA Programmer/Analyst (Project Leader) Septem ber 1991 - May 1992 * Gather business and systems requirements from the Navy to create an Automated library system in support of the NADEP technical library * Created the proposal for the solution and submitted it to the Navy for approva l * Upon receipt of approval designed the solution and supporting data base struc tures for the technical library system at NADEP automating the process from an e xisting manual process. * Used SQL to create report and extract data from RDB data bases UNISYS , San Diego, CA Senior System Analyst and Data Base Administrator August 1987 - August 1991 * Prepared a proposal and implemented a new Corporate Procuring, testing and inv entory control system for computer components. * Gathered business and system requirements for the new procurement and testing system across business units * Performed Data Base Administration work on three system and applications datab ases as well as recovery procedures in the event of failure. * Tested System Software and trained Junior Personnel. * Used LINC and BLSOURCE to control code going into production * Used SQL queries to extract data for analysis and create reports from DMS II d ata bases * Used and followed the SDLC process H. E. Harris (Retail sales of Consumer goods via catalog) , Portsmouth, NH Programmer/Analyst March 1986 - June 1987 * Provided 100% company-wide supporting programming and technical requirements a s well managed business requirements. Supported and modified their COTS packag e to handle inventory control and billing. * Supported and Maintained HE HARRIS CRM System Pratt Institute (Higher education) ,New York, NY Systems Analyst March 1985 - July 1985 Gathered requirements for, designed and coded a complete on-line interactive aut omated financial system including accounts payable, accounts receivable, encumbr ance, general ledger, purchasing and receiving with system and hardware requirem ents included.

Izod Corporation (Manufacturing and retail) , New York, NY Senior Programmer Analyst September 1984 - Mar ch 1985 Supported the order entry and inventory systems City of Hollywood (Local government), Hollywood, FL Senior Programmer 1982 - August 1984 Programmer June 1979 - 1982 Support the financial systems for the City. Created the Health Insurance System to support the health insurance for the fire department for the city. Education/ Training * Computer System/Science from BCC in Fort Lauderdale, FL. * Four years + college studies * Business System Analysis certification * Total Quality Management Program * Trained in Lean and agile methodology as well as waterfall Carol E Beals (757)548-3381 833 Copper Stone Circle Chesapeake VA, 23320 Email: cb130d456@westpost.net CACI 02-10 to Present Business Systems Analyst, Principal Worked with cross-functional team to c reate a consolidated website for Service Member, Veterans and their families pro viding them a single location to search for information about their benefits, ap ply for their benefits and inquiry about the status of their benefits. As part of the requirements team created requirements documents and use case, reviewed a nd approval wireframes and visual designs, reviewed and approved test plans and test scripts. Capital One (international business and consumer lender and financial services p rovider). Senior Business Systems Analyst, 2005 to 2009. Collaborated with multiple depart ments, including Marketing, Legal and Compliance, determining requirements to su pport business needs and legal mandates. Identified impacts on IT systems, creat ing and developing solutions to manage requirements. Performed root cause analys es, addressing, solving challenges and performing testing. Managed teams up to 1 0 members and project budgets. Enabled simple IT change, leading to annual revenue $10M for Capital One. New ca rd process cycle time exceeded competitions', causing loss of business. Research ed complete process and document-to-process flow. Made recommendations, decreasi ng cycle time 24 hours with IT change requiring less than 10 hours. Led tailored solution for client, Lowe's, satisfying new account and growing bra nd exposure. Capital One system was unable to process client's required promotio nal financing offer. Worked with internal and client team to learn requirements. Created logic, enabling multi-platform capture of transaction origination. Comp leted on time. Integrated newly acquired firm's account systems in two months, enhancing produc t offerings. Acquired firm offered specialized lending products needing integrat ion into Capital's systems. Led team, designing front-end solution and interface , and interim method for determining terms and servicing accounts. Technical Designer, 1999 to 2005. Created high- and detail-level design solution s, weighing billing system needs and requirements. Managed programming and testi ng, ensuring quality and on-time project delivery for clients including Mercedes Benz. Determined level-of-impact and required level-of-effort estimates. Led 8 staff. Corrected complex interest rate error for Capital, minimizing customer impact. S

ome accounts sporadically received wrong applied interest rate with affected acc ounts changing each month. Performed root cause analysis and created a system di agram of problem system. Determined cause and designed code patch to correct pro blem. -moreCarol Beals / Page 2 of 2 Spearheaded cross-functional IT effort, enabling Capital's small business market entry. Small business lending required different data, formats and business rul es. Teamed cross-functionally, determining requirements to support. Designed sol ution, managing developers and testers to implement, generating millions in new revenue. Senior Development Specialist, 1997 to 1999. Designed, developed and tested IT s olutions for billing system and its multiple interfaces. Documented all requirem ents, design, controls and test results. Managed up to three design department e mployees. Senior Programmer Analyst, Intellisoft, 1995 to 1997. (National IT solutions con tractor) - Designed, developed and tested IT solutions. Supported records and bi lling systems for clients in multiple industries. Reduced production errors, becoming system-wide Subject Matter Expert (SME) for Capital One. Firm lacked production system SME, causing significant up- and down -stream issues. Learned interfaces and processes from beginning to end. Programmer Analyst III, City of Norfolk, 1992 to 1995. Supported Division of Soc ial Services, determining system requirements and designing and maintaining syst em and test modifications to the system. Created and maintained budget and progr am, reporting to State government agencies. Trained end users (case workers). Senior Programmer Analyst/Project Lead, VSE, 1991 to 1992. Developed successful proposal to create IT solution for the NADEP technical library. Finalized requir ements and designed solutions, including database structures, screen layouts, re ports, processing rules and edits. Senior Systems Analyst, Unisys, 1987 to 1991. Supported procurement and testing organization, creating and maintaining system to request quotes, negotiate and t rack contracts, and test results of procured components. Tested system software prior to customer delivery for final use. Total Years of Work Experience: 31.0 Degree Level Major Specific Major Name School Year Graduated AA Computer Science Broward Community College 1977

Additional Training, Certifications & Degrees in Progress: Business Systems Analyst Certification (Systemation). Courses - Analysis Simulation, Mastering the Requirements Process, Survival ls for Analysts, Fast Start in Business Systems Analysis (Systemation), SAS ramming I: Essentials, SAS Programming II: Manipulating Data with DATA Step Project Leadership), Management and communication and Managing Information nology Projects (George Washington University). AA, Computer Systems/Science from Broward Community College. Skil Prog (SAS Tech

Network Operating Systems: IBM LAN Server, IBM PC LAN, MS Windows NT, Novell NetWare, Unisys CTOS III, MS W indows 2003 Servers

Network Protocols: TCP/IP, VPN Database Management Software: Access (PC), DB2, DMS, FoxPro (PC), Oracle Database, RdB, SQL Server, VSAM Programming Languages: Assembler, BASIC, Business Objects, C++, COBOL, FORTRAN, FoxPro, HTML, MAPPER, M icrofocus COBOL, Oracle SQL, Pascal, RPG, SQL, Visual Access, Visual Basic, XML Operating Systems: Burroughs BTOS, Burroughs CTOS, DEC Open/VMS, IBM MVS, Unisys Clearpath, Unisys OS 2200, UNIX - Digital, Windows 98, Windows 2000 Computer Hardware: DEC/VAX Series, IBM 3090, Unisys 1100 Series, Unisys 2200 Series, Unisys 5000, U nisys 6000, Unisys OPUS, Unisys System 11, IBM PCs COTS Software/CASE Tools: COREL Office, ERwin, MS Excel, MS Office, MS PowerPoint, MS PowerPoint, MS Proje ct, UML, SAS CACI Proprietary Software/Methodologies: COTS Software Development Methodologies: ClearCase ClearQuest Requisite PRO Quality Test Manager Security Clearance (from SIMS): Level SECRET Granted 04/09/2010 12:00:00 AM Type FINAL Investigated 03/16/2010 12:00:00 AM Basis NACLC Professional Licenses/Certification: Certified Business System Analyst Awards: Professional Affiliations: