ANDREA C JOHNSON 24109 W JOSEPH AVE PLAINFIELD, IL 60544 MOBILE: 815-409-8759 EMAIL: aj1287f18@westpost.

net Country of citizenship: United States of America Veterans' Preference: No Contact Current Employer: Contact me first AVAILABILITY Job Type: Permanent Work Schedule: Full Time Desired Work Environment Mid-Career Professional Experienced Professionals WORK EXPERIENCE Otis Elevator Company7/1997 - Present Lombard IL US Salary: 54,000 USD per Year Hours per week: 40 Asst. Field Operations Manager Installation, operation, maintenance, repair and modification of equipment, controls or ancillary products. Guidance and training provided to customer personnel in establishing operation, maintenance, and inspection procedures and techniques. Analysis of equipment failures to determine cause and recommend corrective action. Typical Roles/Area of Focus: Field/Service Engineering Project Management Overhaul & Repair/After-Market Parts Sales Level of Responsibility: Responsible for small projects or multiple tasks within functional discipline Make a significant contribution to team by applying my knowledge of the discipline Works with moderate guidance on projects with short-term focus of field efficiency, data analysis, safety metrics, chain fall and tool inventory certification compliance.

Have a solid understanding of the fundamentals of the discipline and rolea"continuing to develop Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards Attend scheduled EH&S training program Actively support the organizationas efforts to meet or exceed EH&S goals and plans Recommend improved EH&S practices Responsible for complying with Company aCode of Ethics,a the aPolicy Statement on Business Ethics and Conduct in Contracting with the U.S. Government,a and related policies. In executing my responsibilities, I shall take all steps necessary to foster open communications and to support compliance, business practices, DIALOG, and Ombudsman programs. EDUCATION Dale Carnegie Downers Grove, IL US Some College Coursework Completed - 8/2008 2 Minor: Human Relations and Effective Communication Relevant Coursework, Licensures and Certifications: Course Syllabus Module 1 Build a Foundation for Success Recall and Use Names Module 2 Build on Our Memory Skills and Enhance Relationships Increase Our Self-Confidence Relevant Coursework, Licensures and Certifications: Course Syllabus Module 1 Build a Foundation for Success Recall and Use Names

Module 2 Build on Our Memory Skills and Enhance Relationships Increase Our Self-Confidence Module 3 Revitalize Ourselves Recognize Our Achievements Module 4 Energize Our Communications Organize Our Ideas to Get Action Module 5 Put Stress in Perspective Unleash Our Full Potential Module 6 Make Our Ideas Clear Think on Our Feet Module 7 Cultivate Strong Relationships Create a Positive Environment Module 8 Build Others through Recognition Realize the Power of Enthusiasm Module 9 Influence Others through Leadership Develop More Flexibility Module 10 State Our Opinions with Credibility Come to Grips with Stress Module 11 Demonstrate Leadership Inspire Others

NEIEP Chicago, IL US Vocational - 12/1997 Minor: Construction Safety Relevant Coursework, Licensures and Certifications: Year 1 Elevator Industry Fundamentals Apprentice Overview 1.1 Safety for Elevator Constructors 1.1.1 Introduction to Safety 1.1.2 Safety During Construction and Modernization 1.1.3 Safety During Maintenance and Repairs 1.1.4 Alcohol and Other Drugs 1.1.5SM Introduction to OSHA 1.1.6SM Hazard Communication 1.1.7SM PPE 1.1.8SM Materials Handling 1.1.9SM Tool Safety 1.1.10SM Electrical Safety 1.1.11SM Scaffold Safety 1.1.12SM Fall Protection 1.1.13SM Stairways and Ladders 1.1.14SM Confined Spaces 1.1.15SM Ergonomics 1.1.16SM Fire Safety 24 Hours 1.2 Diversity Training 1.2.1 Harassment and Discrimination in the Workplace 1.2.2 Diversity and Success 1.2.3 Case Studies 4 Hours 1.3 Customer Relations Customer Focus

Presentation Communications Dealing with Customers 8 Hours JOB RELATED TRAINING Microsoft Excel 2000 Proficient 09/01/2007 Forklift Certification 09/01/2007 Labor Charging 03/29/2007 Otis People Based Safety Implementation Team Training 03/13/2007 Melt Training 11/07/2006 Forklift Certification 09/01/2006 Express Draw 06/14/2006 JD Edwards Training 04/01/2006 Superintendent Training 12/01/2005 Forklift Certification 09/01/2005 Superintendent Training 12/08/2004 Forklift Certification 09/01/2004 Superintendent Training 11/01/2003 ACE 05/01/2003 Benchmarking 05/07/2002 Eagle Estimating 01/01/2001 NEIP School - Completed 1 year 09/01/1996 Run and Review Job Comparatives Ride Quality Measurements Power Point Payroll Part ordering Financial report review Microsoft Word Microsoft Publisher Microsoft Excel Jobsite Pre-Start Set Up

LANGUAGES English Spoken: Advanced Written: Advanced Read: Advanced REFERENCES Patrick Johnson Local 597 Pipe Fitters Pipe Fitter Phone Number: 630-479-2101 Email Address:patrickj876@sbcglobal.net Reference Type: Personal Rebecca Deiber Schindler Elevator Company Account Representative Phone Number: 630-881-5705 Email Address:rebecca.deiber@us.schindler.com Reference Type: Professional Doug Sutton Otis Elevator Company Service Superintendent Phone Number: 630-816-2573 Email Address:doug.sutton@otis.com Reference Type: Professional Pat Wright Otis Elevator Service Foreman Phone Number: 312-735-0461 Email Address:patrick.wright@otis.com Reference Type: Professional Bret Hiser ACM Elevator Superintendent Phone Number: 312-296-1430 Bret.Hiser@acmelevator.com ADDITIONAL INFORMATION Received three extra miles awards from Company for outstanding teamwork, Microsoft excel proficient, typing of 75+ wpm.

Analytical and able to think and perform "outside the box".