Senior Manager/Consultant/Project Manager Senior Manager experienced in operations management of large and small organization activities and strategic

development, team leadership, problem solving and administration in both nonprofit and corporate settings. Consultant specializing in strategic planning, process improvement and project management. _________________________________________________________ _____________ ??? Identified and developed solution to reduce $5m in corporate loss through implementation of corporate strategic plan. ??? Orchestrated and negotiated business improvement process that saved and preserved a $9m business partnership. As a result, customer acquisition and service levels improved by 30%. ??? Corrected and improved product delivery and service process that reduced customer complaints by 1700% in one year. ??? Improved efficiency by 30% as a Process-Improvement Consultant. This resulted in a 10% organizational expansion. ??? As a group leader and trainer, developed and implemented a Police Officer safety program that resulted in zero injuries to police Officers and suspects while generating no citizen complaints out of 35,000 calls for police service in the municipality. Received municipality???s Outstanding Citizenship Award. ??? As a team member of the Malcolm Baldrige National Quality Award???s Board of Examiners, chose the 2004 National Winner. Award was presented by the President of the United States.

_________________________________________________________________ _____ Skills ??? Policy development and negotiation ??? Cross-functional team leadership ??? Business process analysis ??? Strategic planning, process engineering (Six Sigma Methodology) ??? Certified Quality Engineering Review, MRP, SPC, GMP???s, ISO 9000, IBM-PC ??? Root cause analysis and solution development ??? Personnel management and development ??? Statistical process control, experimental design ??? Project management ??? Contract development and negotiation ??? Budgeting ??? Curriculum development, training, and professional presentation Professional Experience Family Services Foundation, Landover, MD 2010-2010 Healthcare for Psychiatric and Developmentally Disabled Associate Executive Director (Temporary), 2010-2010 Developed client processing and payor system. Developed Provider performance plan. Developed organizational Strategic Plan identifying 20% growth. Reorganized financial management System. Identified 10% recoverable funding. Developed team method of interacting among staff. Accelerated organizational function and growth. Family Services Foundation, Landover, MD 2009-2010 Healthcare for Psychiatric and Developmentally Disabled Developed data management architecture. Procured data software developer.

The National Education Association???s Member Benefits Corporation, Gaithersburg, MD Fourteen year history of advancement and achievement with this non-profit corporation that manages member benefits for the nation???s largest professional employee association with more than 3.2 million members. ??? Lead the team that plans and designs architecture structure and components. ??? Implement and coordinate corporate-wide strategic planning process; facilitate executive management strategic planning sessions. ??? Design and apply evaluation measures to monitor progress and report results; implement continuous improvements. ??? Responsible for process engineering ??? Develop, implement and oversee vendor/supplier contracts. ??? Create and coordinate strategies for program and product enhancements; identify and resolve problems. ??? Advise the President/CEO on corporate direction, operations, management policies, human resources, union relations, and information technology architecture; update Boards of Directors on strategic initiatives. Director of Corporate Strategic Planning & Quality Assurance 2002 - Present Responsible for process-engineering of supplier/vendor operations. Director of Quality Assurance 1997???2002 Achieved more than 96% customer satisfaction, 98% process accuracy, 99% financial accuracy, and optimum cycle times. ??? Developed and maintained policies covering general business practices, telemarketing, disaster activities, and employee safety.

??? Established and maintained the corporation???s approach to Total Quality Management, including philosophy, methods and techniques. ??? Negotiated, administered and maintained all quality specifications and certifications with suppliers and vendors. ??? Designed, implemented and maintained non-profit compliance activities. ??? Engineered all supplier, vendor and internal operational Quality Assurance Programs including mission development, cause/effect analysis, process modeling, process capability verification, process improvement and specification development. ??? Developed and maintained training programs for employees, suppliers and vendors. Senior Quality Assurance Specialist 1995 ??? 1997 _________________________________________________________________ _____Public Service Board Examiner???Baldrige National Quality Program Capitalize on business experience, evaluation and assessment skills by serving as a Member of the Board of Examiners for the annual National Malcolm Baldrige Quality Award. A public/private partnership created by Public Law 100-107, the Baldrige program selects and honors business leaders in product and process quality who have implemented outstanding management-led / customer-oriented programs and practices. Consultant Trainer Accomplished in the martial arts, apply strategic planning, teaching,

and communication skills in police training programs that I designed and conduct for Prince George???s, Anne Arundel and Montgomery Counties Police Departments. Honored in 2008 with Outstanding Citizenship Award for conducting training that contributed to achieving a perfect record of no police shootings and no complaints of police brutality during the entire year. Also served as Adjunct Professor at University of Maryland, Baltimore County (1985 ??? Present). _________________________________________________________________ _____ Director of Quality Assurance, Training and Safety Precision Thermoforming Baltimore, MD 1993-1995 Established programs and procedures that achieved 99.3% client acceptance across all products and services lines, for this large manufacturer of thermoformed plastic. Improved both process efficiency and employee morale. ??? Advised the President on issues related to operations, product quality, training and other personnel matters, and corporate strategies for growth. ??? Performed the functions of Chief Quality Executive within the corporation. ??? Developed and implemented a Quality Improvement Process based on TQM, SPC, ISO 9000 and GMP standards. ??? Initiated and administered hybrid employee orientation and job training program.

??? Performed Sales, Service, and Project Management functions as key Executive Sponsor for select major accounts. ??? Processed and administered Corporate Safety program that was granted Maryland Occupation Safety and Health certification in January 1994. Materials Quality Assurance Manager and Chairman of Quality Improvement Team The House of Seagram Dundalk administered package component delivery; managed blending, package production, and finished goods assembly. Education M.P.A. in Business and Public Administration, University of Baltimore. B.S. in Psychology, Morgan State University. References Available Upon Request