Craig M. Eberhardt 708 Sheffield Drive, Springfield Pa 19064 (C) 610-608-4344 email: ce1189f26@westpost.

net PROFILE Experienced sales manager who is committed in providing quality customer service . Self motivated with high energy, initiative, and focus. Keen insight into th e needs and views of others - able to listen and identify issues or problem area s and form innovative solutions. Professional, personable, and articulate in pr esentation. Areas of strength include: * * * * Comprehensive Insurance Knowledge Demonstrated aptitude for developing new skills. Experienced in business to business sales. Readily develop rapport with clients, staff, and other business professionals. * Relate well to people from a variety of cultures and socioeconomic conditions. * Proven record of achieving sales goals EXPERIENCE Zirolli Agency, Allstate Insurance, Clifton Heights, PA Sales Manager / Senior Sales Agent (2000 - to present)

* Developed a strong referral base with local realtors, mortgage brokers, real estate investors, title companies, and other professionals in order to help drive in new business. * Helping to increase sales as well as retention by cross selling other insurance products including personal lines as well as commercial. (Since the date of my hire our book of business has grown from 1.2 million to over 5 million) * Instrumental in incorporating Supplemental Group Voluntary insurance products in our agency through Allstate Workplace Division. Actively sought out and established new business with small to medium size companies for their voluntary insurance benefits. Performed open enrollments for these employers explaining the features and benefits of the policies, explaining coverage options, and completing their paperless applications wi th a lap top computer at the employer's location. Products offered were group life, short term disability, cancer, and accident insurance. * Manage a sales staff of six producing agents. Responsible for training new and experienced staff with regards to sales techniques, phone skills, product knowledge, computer systems, and all compliance requirements from Allstate's home office. * Consistently achieved sales goals that were set by our home office. Lead our region in financial production as well as cert ain

personal lines. Received numerous awards as well as qualified f or many company sponsored trips. * Perform various audits on our book in order to identify clients for new sale opportunities. * Distribute and manage internet sales leads to our staff and insure that they are properly handled and documented for outcome. * Perform customer reviews of insurance coverage and making recommendations in order to help educate the client and pointing out any gaps in coverage while be cost conscious. * Proficient in completing applications online with several insurance carriers. * Advise clients when and whether they need to make a claim on their policy.

Carteret Mortgage Corporation, Springfield, PA ) Branch Manager / Loan Officer * Originated mortgages for home purchases, refinance, and new home construction.

(1998 - 2000

* Offered various residential financing options including: Conventional, FHA, VA, Reverse Mortgages, and State Bond Financing. * Managed a staff of two other loan officers and one processor. Responsible for training and acting as a mentor in order to help them become more proficient. * Solidified and maintained contacts with local realtors, contractors, financial advisors, and other referral sources. * Reviewed and analyzed credit reports along with the initial applications for preliminary approval or denial in accordance to Fannie / Freddie guidelines. * Worked closely with clients and advised them of all their financing options. * Assembled all required documentation for processing and underwriting on each transaction while searching out the best source of financing for the client. * Attended all clients' closings to insure a smooth settlement while building a good rapport with the attending realtors.

Chase Manhattan Mortgage Corporation, Media, PA

(1996-1998)

Residential Loan Officer

EDUCATION Delaware County Community College, Media, PA Associates Degree in Engineering The Williamson School of Mechanical Trades, Media, PA Associates Degree in Construction Technology LICENSES Pennsylvania Life, Health, Property and Casualty (1996) (1993)