Leonard C. Bryson 3470 Thaddeus Drive, Fort Worth76137-6632 Home: 817-306-0394; Fax: 817-306-6190; Mobile: 817-999-9931 lb11855ca@westpost.

net Objective: An interesting position that allows for profe ssional growth with an organization that prefers to mentor and develop managemen t talent from within for middle/senior management positions. Encourages partici pation in ascertaining higher levels of formal education. Accomplishments: Information Technology Management Network Administration Organizational Leadership Skills Project Management Skills Team Building Skills Employment: BMC Solutions, Inc. 250 Chastain Road, NW, Kennesaw, GA. 310444 Large Client Manager (Project Manager) 10/2007 to 05/2009 Developed and interpreted organizational goals, policies, and procedures. Executed daily operations of monitoring Field Services Support. Assigned and reviewed the work of Field Service Engineers and other computer-re lated workers. Wrote, designed and produced daily reports that identified incidents and change management tickets that were incomplete. Stayed abreast of advances in technology. Was instrumental in improving ticket closures from 90% to 98% in accordance wit h Service Level Agreement (SLA). Monitored Field Service Engineers participation in the various Training certifi cations completed on Desktops, Laptops and Printers and achieved significant imp rovements in their productivity. Reviewed, approved or denied Sick and Vacation Time off. Evaluated the organizations technology use and needs and recommend improvements , such as hardware and software upgrades. Review performance standards and wrote performance appraisals for 24 employees. Controlled operational budget and expenditures and allocated bonus ratios as we ll as pay raise percentages while maintaining the prescribe budge levels set. Supervised 24 Field Service Engineers, scheduled work hours, resolved conflicts and determined salaries. Met with department heads, managers, supervisors, vendors, and others, to solic it cooperation and resolve problems. Successfully managed 14 Teams located at 14 remote locations. Successfully handled conflict resolutions between employees and customers. Consulted with users, management, vendors, and technicians to assess computing needs and system requirements. Recruited, hired, trained and supervised staff, and participated in staffing de cisions. Reviewed project plans in order to plan and coordinate project activity and all ocated additional Field Service Contractors an needed to support task completion . Directed daily operations of department, analyzed workflow, established priorit ies, developed standards and set deadlines. Responded to written and telephone requests for support or problem resolutions that werent handled in a timely manner by Field Service Engineers. DigiSource, Inc. 4800 Alliance Gateway Freeway, Fort Worth, TX. Senior Supervisor 11/2006 to 07/2 007

Bryson Trucking, Inc. 3470 Thaddeus Drive, Fort Worth, TX. 76137 Owner & Operator 11/2004 to 11/20 06 Defense Contract Audit Agency 6321 East Campus Circle Drive Manager, Information Technology 04/1992 to 03/2005 Education: Friends University 2100 University, Wichita, KS. Bachelor of Science - Human Resources Management 10/1990 Kansas City KS Comm College 7250 State Avenue, Kansas City, KS. Associates in Arts - Computer Programming 05/1981 New Horizons Learning Ctrs4001 International Pkwy, Fort Worth, TX. Project Mgmt Fundamentals & Microsoft Project 2007 03/2009 Crosswinds PMI, Inc.1930 Rosemeade Pkwy, Carrollton, TX. 75007 Project Management Professional Boot Camp 6/2009 TechSkills Learning Center 3001 Meacham Road, Fort Worth, TX. Information Technology Professional 11/2010 Certifications: Microsoft Certified Systems Engineer (MCSE) #1846074 CompTIA Security+ #COMP001020211791 References: Available upon request