LUIS J. MONTERO 916.996.0816 2532 Autumn Meadow Avenue, Sacramento, CA 95385 lm1156ff4@westpost.

net PROFILE SUMMARY Highly accomplished, Cisco certified Network Engineer with strong technical skil ls and outstanding customer service. Almost 20 years experience in IT industry; background includes pre-sales, engineering, administration and escalation suppo rt in small to large scale, complex enterprise environments. Expertise in desig n, implementation, and support of LAN/WAN technologies. Exceptional presentatio n and customer relationship skills including strong communication skills. Skill ed in communicating with senior management, third party vendors, technical staff , as well as non-technical end-users. Trusted by management to direct complex m ission critical projects under challenging time constraints. Marine Corps veter an. Fluent in Spanish. CERTIFICATIONS Cisco Certified Network Associate, CCNA, date Cisco Certified Design Associate, CCDA, date TECHNICAL SKILLS Hardware & Connectivity: Cisco Router Series 871, 1700, 1800, 2500, 2800, 3700, 3800, 7200, Cisco Catalyst Switch Series 1900, 2900, 3500, 3700, 4000, 5000, 650 0 Ethernet, Fast Ethernet, Gigabit Ethernet, Single/Multimode Fiber OS & Enterprise Apps: Cisco IOS 12.x, Catalyst OS 8.x, MS Windows NT4/2000/2003 Server, Linux Network Technologies: LAN/WAN, TCP/IP, UDP, IPX, IPv4, IPv6, HSRP, ICMP, IGRP, O SPF, SDLC, ATM, SONET, E1, Frame Relay, DS1, T3/DS3, ISDN, BRI/PRI, MPLS, IP PBX , PBX, Video Conferencing Desktop Technologies: MS Windows 98/Me/2000/XP/Vista, Office 97/2000/2003/2007, Internet Explorer, Anti-Virus, Imaging, Scanners, Printers PROFESSIONAL EXPERIENCE WELLS FARGO, Sacramento, CA 1999 - Present Network Operations Analyst, 2006 - Present Oversaw and directed network projects to upgrade services, complied with regulat ions, swapped out equipment, and improved security, up time, and serviceability. Liaised between multiple lines of business and upper management regarding adva nced technical issues; consulted with internal clients to advise of potential so lutions and avenues for deployment. * Resolved network connectivity issues; determined root causes and upgraded and replaced equipment and software. * Conferred with business leaders to analyze multi-group issues; researched solu tions, documented findings, and developed recommendations to resolve ongoing iss ues across multiple areas. * Provided Tier 3 technical support and escalations on network operational issue s; oversaw technical maintenance activities. * Designed and implemented multi-vendor and multi-protocol solutions; ensured in tegrity of site architecture. * Resolved specific production issues; facilitated vendor resolution and managed service agreements. * Aligned operations and processes within an ISO-certified and strongly regulate d (SOX) environment.

* Created extensive documentation for client network users, ensuring easy inform ational access. LUIS J. MONTERO 916.996.0816 ~ lm1156ff4@westpost.net PAGE TWO PROFESSIONAL EXPERIENCE, continued Network Engineer, 1999 - 2006 Performed management duties such as Network Monitoring, Email Management, Ticket Management, Trouble Management, Customer Management, Event Management, Planned Maintenance, Project Management, Documentation Management and Team Management. * Facilitated resolutions to network problems on Ethernet and Token ring network s. * Performed extensive troubleshooting in Switching, Hubs, Router and CSU/DSU sys tems. * Monitored project teams evaluating networks and equipment, analyzing ongoing i ssues for trend identification, recommending upgrades, redesigns, and new equipm ent. * Created extensive documentation for client networks and engaged in weekly repo rt meetings to review Performance Dashboards. * Coordinated and facilitated cross-functional issue resolution work sessions em phasizing issue identification, assignment, global correction and root-cause era dication. ADDITIONAL EXPERIENCE MCI TELECOMMUNICATIONS, INC., Sacramento, CA 1992 - 1998 Data Test Engineer Technical Service Specialist Advanced Products Group Supervisor Customer Service Supervisor (Bilingual) MILITARY EXPERIENCE UNITED STATES MARINE CORPS, CA and Japan 1988 - 1991 EDUCATION MIS in progress, University of Phoenix, Sacramento, CA, anticipated completion d ate 6/11 BS, Business Information Systems, University of Phoenix, Sacramento, CA