Action Request System 7.6.

03 Compatibility and Support

December 2010

BMC Software, Inc., Confidential

Contacting BMC Software

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Customer Support You can obtain technical support by using the Support page on the BMC Software website or by contacting Customer Support by telephone or email. To expedite your inquiry, please see Before Contacting BMC Software. Support website You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support. From this website, you can: Read overviews about support services and programs that BMC Software offers. Find the most current information about BMC Software products. Search a database for problems similar to yours and possible solutions. Order or download product documentation. Report a problem or ask a question. Subscribe to receive email notices when new product versions are released. Find worldwide BMC Software support center locations and contact information, including email addresses, fax numbers, and telephone numbers. Support by telephone or email In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 or send an email message to customer_support@bmc.com. (In the Subject line, enter , such as .) Outside the United States and Canada, contact your local support center for assistance. Before contacting BMC Software Have the following information available so that Customer Support can begin working on your issue immediately: Product information o Product name o Product version (release number) o License number and password (trial or permanent) Operating system and environment information o Machine type o Operating system type, version, and service pack o System hardware configuration o Serial numbers o Related software (database, application, and communication) including type, version, and service pack or maintenance level Sequence of events leading to the problem Commands and options that you used Messages received (and the time and date that you received them) o Product error messages o Messages from the operating system, such as file system full o Messages from related software

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BMC Remedy AR System 7.6.03 Compatibility Matrix

Contents
INTRODUCTION ........................................................................................................................................................................ 5

Vendor Backwards Compatibility and AR System 7.6.03 ...................................................................... 6

AR SYSTEM SERVER SUPPORTED HARDWARE PLATFORMS AND OPERATING SYSTEMS ............................. 7 AR SYSTEM SERVER SUPPORTED DATABASES.............................................................................................................. 7

Known Incompatibilities for AR System Server ......................................................................................... 8

JAVA SUPPORT ......................................................................................................................................................................... 8

Known Incompatibilities for Java ...................................................................................................................... 8

AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS ............................................................................................. 9

Known Issues for AR System Mid-Tier Supported Configurations .................................................... 9 Potential Incompatibilities for AR System Mid-Tier ................................................................................. 9
AR SYSTEM CLIENT SUPPORTED CONFIGURATIONS ............................................................................................... 10

Known Issues for AR System Client Supported Configurations....................................................... 10

BROWSER SUPPORTED CONFIGURATIONS .................................................................................................................. 10

Known Issues for AR System Browser Supported Configurations ................................................. 10

VIRTUAL ENVIRONMENT SUPPORT ................................................................................................................................ 11

Support Definitions for Virtual Environments ............................................................................................ 11 Partially supported virtual environments ..................................................................................................... 11 Fully supported virtual environments ............................................................................................................ 11
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS .................................................................. 12

Known Issues for Other Product Compatibility Supported Configurations ................................ 12 Known Incompatibilities for Other Product Compatibility Supported Configurations ......... 12
SCREEN READER SUPPORTED CONFIGURATIONS ..................................................................................................... 12 LANGUAGE OFFERINGS ...................................................................................................................................................... 13 REMEDY APPLICATIONS AND PRODUCTS .................................................................................................................... 14

Known Issues for Remedy Applications and Products ......................................................................... 16 Known Incompatibilities for Remedy Applications and Products ................................................... 16
COMPARISON OF SUPPORT BETWEEN AR SYSTEM VERSION 7.5.00 AND 7.6.03 ................................................ 16 REVISION HISTORY............................................................................................................................................................... 17

BMC Remedy AR System 7.6.03 Compatibility Matrix

Introduction
The BMC Remedy AR System 7.6.03 Compatibility Matrix is divided into multiple areas of support. Each of these areas is further broken down into three sections: Supported Configurations Known Issues Potential Issues

Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of the interaction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the configuration until either the issue is resolved or a defect / enhancement is logged. Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a configuration not listed as supported. Such configurations would be considered as unconfirmed. BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with AR System or ITSM applications, support for that configuration will be specifically documented as not supported (or unsupported c.f. Known Issues below). The Known Issues section documents any known additional requirements or incompatibilities between BMC products and products from other vendors. This list represents only those situations that BMC has encountered or researched and may not represent an exhaustive list. The Potential Issues section documents issues of supportability or incompatibility between BMC products and products from other vendors that are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor. In all tables, Italics indicate an addition since AR System 7.5.00.

BMC Remedy AR System 7.6.03 Compatibility Matrix Vendor Backwards Compatibility and AR System 7.6.03
It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or higher with regard to supported server operating systems, desktop operating systems, databases, web or application servers, servlet engines or browsers. However, this support is limited by documented compatibility restrictions from the vendors themselves. For example, if Oracle database version 10g were listed, AR System would support Oracle database version 10g, 11g and future higher versions of Oracle database. In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for a specified version of a vendors product and document such incompatibilities once confirmed. BMC may, at BMCs discretion, attempt to address a discovered incompatibility by modifying the current version of AR System. However, if major architectural changes in a vendor product require significant BMC development to achieve tolerance, support for the vendor product may be deferred to a later version of AR System.

BMC Remedy AR System 7.6.03 Compatibility Matrix

AR System Server Supported Hardware platforms and Operating Systems

Remedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and Remedy Encryption share the same requirements as the Server. The following Operating Systems and hardware platforms are supported. AR System supports the listed version of vendor products or higher.
Platform
32 or 64 bit x86 PC Compatible Sun SPARC IBM pSeries and Power5 or higher PA-RISC HP Integrity / Itanium 64 bit PC Compatible 64 bit PC Compatible

Minimum Operating System version

Windows 2003 (32 or x64) [Server, Advanced Server, Datacenter, Enterprise, Standard] Solaris 9 IBM AIX 5L 5.3 HP-UX 11iv2 HP-UX 11iv2 Red Hat Enterprise Linux 4 (x64 only) [Server Editions] Novell SuSE Linux 9 (x64 only) [Enterprise Server]

AR System Server Supported Databases

The following databases are supported on all operating systems and platforms supported by BMC as defined in the AR System Server Supported Hardware platforms and Operating Systems section above. AR System supports the listed version of vendor products or higher.
Minimum Database Version
Oracle 10g R2 [Standard, Std One, Enterprise + RAC]

The following additional databases are supported.

Minimum Database Version
Microsoft SQL Server 2005 (32 or 64-bit) [Enterprise, Standard] Sybase ASE 12.5.3

Minimum Operating System version

Windows 2003 (32 or x64) [Server, Advanced Server, Datacenter, Enterprise, Standard] Solaris 9 Solaris 9, HP-UX 11iv2 Solaris 9, IBM AIX 5L 5.3, Windows 2003

Informix Dynamic Server 11.5

IBM DB2 9.5 [Enterprise, Workgroup, Workgroup Unlimited]

For information on support of virtual environments, refer to the (Statement of Direction) BMC Atrium CMDB and BMC Remedy IT Service Management Virtual Environment Support found in the Documentation section for AR System on http://www.bmc.com/support.

BMC Remedy AR System 7.6.03 Compatibility Matrix

The following database client versions are supported and required to operate properly with supported databases. Database clients must match these versions lower or higher versions are not supported.
Platform
32-bit Windows servers 64-bit Windows servers UNIX Linux

Database Client version

Oracle : IBM DB2 : Oracle : IBM DB2 : Oracle : Sybase : IBM DB2 : Informix : Oracle :

32-bit Oracle 11g 32-bit DB2 9.7 64-bit Oracle 11g 64-bit DB2 9.7 64-bit Oracle 11g 64-bit Sybase 15 64-bit DB2 9.7 64-bit IDS 11.5 64-bit Oracle 11g

Known Issues for AR System Server Supported Configurations

1. The 32-bit Windows version of AR System is only supported on 32-bit Windows operating systems. For 64-bit Windows operating systems, the 64-bit Windows version of AR System is required. 2. In general, BMC recommends running on the latest Service Pack, Maintenance Level or other such update to listed operating systems. 3. Trusted extensions for Solaris are supported. Please see Solaris 10 FAQs for more information 4. AIX 5.3 must be at ML 6 SP5 (5300-06-05-0806) or greater with xlC RTE (C Run Time Library) 9.00.4 or later. AIX 6.1 must be at TL 2 SP1 or greater 5. Oracle 10g installed on a 64-bit Windows operating system requires Oracle patch 5059261 or later

Known Incompatibilities for AR System Server

1. 2. 3. 4. A database is required for AR System. Flat files are not supported. Solaris running on x86 or x64 processors is not supported. Windows or Linux running on Itanium processors is not supported. Oracle has stated that only Oracle 11g R2 is supported for use with Windows Server 2008 (R1 and R2) x64. Please visit My Oracle Support - http://support.oracle.com (formerly Oracle Metalink) for more information.

Java Support
AR System (Server, Mid-Tier, and Developer Studio) 7.6.03 supports the listed version or higher.
Supported Vendors are:
Operating System
Windows, Solaris, Linux (Red Hat and SuSE) HP-UX AIX

Vendor
Sun Microsystems HP IBM

Minimum recommended version

JDK 1.5.0_12 HP JDK 1.5 build 1.5.0.05 JDK 1.5 SR2

Note: Sun Microsystems refers to Java 1.5 as "5.0" and 1.6 as 6.0. See Java SE Naming and Versions for more details.

Known Incompatibilities for Java

1. When running in a 64-bit JVM, the Email Engine cannot support the MAPI protocol. 2. When running in a 64-bit JVM, OLE Automation feature will not be available in Developer Studio.

BMC Remedy AR System 7.6.03 Compatibility Matrix

AR System Mid-Tier Supported Configurations

The following Web / Application Servers and Servlet Engines are supported all operating systems and platforms supported by BMC as defined in the AR System Server Supported Hardware platforms and Operating Systems section above. AR System supports the listed version of vendor products or higher.
Minimum Web / Application Server versions
Apache 2.0.x JBoss 4.0.2+

Minimum Servlet Engine versions

ServletExec 5.0

Tomcat 5.5.28 Oracle BEA WebLogic 10.0

IBM WebSphere 6.1

Tomcat 5.5.28
JBoss (Embedded) 4.0.2+

Oracle BEA WebLogic Servlet Engine 10.0

IBM WebSphere Servlet Engine 6.1

The following additional Web / Application Servers are supported.

Minimum Web / Application Server version
Microsoft IIS 6.0

Minimum Operating System version

Windows 2003 (32 and x64)

Known Issues for AR System Mid-Tier Supported Configurations

1. Crystal or BO Enterprise (not included see below for supported versions/editions) is required for webbased reporting using Crystal reports. 2. The following minimum standards are required to use the Mid-Tier Servlet API Version 2.3+ JSP API Version 1.2+ SOAP Version 1.1 or 1.2 HTML Version 4.0+ Javascript Version 1.3+ 3. HTTP Version 1.1 required 4. The JRockit Java Virtual Machine is supported when installed with the BEA WebLogic application server, but only for use with WebLogic. 5. Running Flash Player 10.1.53.64 on Internet Explorer browsers is not supported. The use of this version of Flash Player on Internet Explorer browsers may result in improper rendering of consoles and forms. Please visit Adobe Flash Players support site for details. 6. IBM WebSphere on Linux Platform is only supported with IBM Java. Please refer to Java Support section in this document for the minimum supported version of IBM Java

Potential Incompatibilities for AR System Mid-Tier

1. The following combinations may work properly, but are classified by BMC as unconfirmed. a. ServletExec 5.0 may not be supported on Apache 2.2. 2. New Atlanta has ceased support for ISAPI with IIS 6.0 or higher. Please refer to FAQ #364 on the New Atlanta support site for more information. 3. For Safari users, use of RTF fields requires Safari 4.0.4 or higher.

BMC Remedy AR System 7.6.03 Compatibility Matrix

AR System Client Supported Configurations

AR System supports the listed version of vendor products or higher.
Minimum Operating System Version
Windows XP (32 bit only) includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) & Windows 7 [Professional, Enterprise, Ultimate] (32-bit only) Windows 7 [Professional, Enterprise, Ultimate] (32-bit & 64-bit) Windows 2003 (32 or x64)

AR System Clients
AR System User Tool AR System Developer Studio AR System Developer Studio

Known Issues for AR System Client Supported Configurations

1. AR System clients are compiled as a 32-bit executable. 64-bit execution depends on operating system compatibility requirements. Consult your operating system and database vendors for information about compatibility support for 32-bit clients on 64-bit operating systems. 2. The Remedy User Tool installation includes optional Crystal Reports XI reader libraries. a. BMC does not guarantee backwards compatibility of Crystal based reports that are not compatible with Crystal Reports XI viewer. Please refer to http://www.crystaldecisions.com for information regarding backwards compatibility with previous Crystal releases. 3. A browser is required to correctly view Flashboards, View Fields and Application List field in the Home Page

Browser Supported Configurations

The following browsers are supported on all operating systems and platforms supported by BMC as defined in the AR System Server Supported Hardware platforms and Operating Systems and AR System Client Supported Configurations sections above. AR System supports the listed version of vendor products or higher.
Minimum Browser version
Firefox 3.0

The following additional browsers are supported.

Minimum Browser version
Internet Explorer 7 (32 & 64-bit) Internet Explorer 6

Minimum Operating System version

Windows XP (32 bit only) includes support for Vista [Enterprise, Business, Ultimate] (32 or x64) & Windows 7 [Professional, Enterprise, Ultimate] (32 or x64) Windows 2003 (32 or x64), XP (32 bit only) Macintosh OS X 10.5

Safari 3.2.3

Known Issues for AR System Browser Supported Configurations

1. For optimal browser colors in AR System forms, set the color depth in the client system to at least 24 bits. 2. HTTP Version 1.1 required 3. Adobe Flash Player 10.1.82.72 or higher is required.

BMC Remedy AR System 7.6.03 Compatibility Matrix

Virtual environment support

Support Definitions for Virtual Environments
Support is defined at two levels full or partial. A fully supported virtual environment indicates that BMC will accept problems reported in the virtual environment; recreate any reported problems within the virtual environment; and address the issue in the same manner as other reported issues on non-virtual environments. Partial support indicates that BMC will accept problems reported in the virtual environments specified below, but reserves the right to request customer assistance in problem determination, including recreating the problem in a non-virtual environment. Under partial support, reported defects either found to be unique to a virtual environment or not reproducible within a native non-virtual environment will be addressed at the discretion of BMC. Defects requiring time and resources beyond commercially reasonable effort may not be addressed. BMC will only provide partial or full support for those operating systems running within a virtual environment that are defined within BMC Remedy compatibility matrices as supported on a non-virtual environment.

Partially supported virtual environments

Vendor
VMWare

Virtual platform
GSX Server, Workstation, VMWare Server, Dynamic Resource Scheduler (DRS) and VMotion Enabled Environments

Fully supported virtual environments

The following are fully supported virtual environments for the BMC Atrium CMDB or BMC Remedy IT Service Management applications running on:
Vendor
VMWare Sun Microsystems Hewlett Packard IBM Microsoft

Virtual platform
ESX Server Solaris 10 Zones (Whole Root and Sparse) HP-UX Virtual Partitions (vPar) AIX Logical Partitions (LPAR) Hyper-V

Known incompatibilities for virtual environments

1. BMC recommends against running server components of BMC Atrium technologies or BMC Remedy IT Service Management applications within VMware Workstation in a production environment.

BMC Remedy AR System 7.6.03 Compatibility Matrix

Other Product Compatibility Supported Configurations

Remedy Component
AR Server SNMP Agent AR Server SNMP Agent Remedy Email Engine (Windows) AR ODBC (Windows) AR ODBC (Windows) Remedy User Tool Remedy Mid-Tier (Windows) Remedy Mid-Tier (Windows) Remedy User Tool Remedy User Tool

Products
BMC Patrol, Patrol Express BMC Patrol Enterprise Manager Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit) Microsoft 2000, 2003 (Excel, Access) Crystal Reports 2008 Crystal Reports XI reader libraries BusinessObjects Enterprise XI 3.1 [Premium, Professional] Crystal Reports Server 2008 Citrix Metaframe XP 1.2 (Unix) and 3.0, 4.0 & 4.5 (Windows) Microsoft Windows Terminal Server 2003

Comments
SNMP v2 AR System API Email/MAPI, IMAP, POP3, SMTP, MBOX Design and run reports through the AR ODBC interface

Known Issues for Other Product Compatibility Supported Configurations

1. Business Objects Enterprise 3.1 and Crystal Report Server 2008 are only supported on Windows.

Known Incompatibilities for Other Product Compatibility Supported Configurations

1. The SAP Business Objects Enterprise Professional server supplied with BMC Analytics for BSM 7.6.00 or earlier cannot be used with AR System. The Premium edition of BMC Analytics is required. 2. SAP strongly recommends that BusinessObjects XI 3.0 customers upgrade to BusinessObjects XI 3.1 in all environments. BusinessObjects XI 3.0 is therefore not supported. Please refer to SAP Note number 1261170 for details.

Screen Reader Supported Configurations

The following screen reader is supported to make AR System accessible to people with disabilities:
Product
Freedom Scientific JAWS for Windows Freedom Scientific JAWS for Windows

Version
7 9, 10

Browser
Internet Explorer 6.0 Internet Explorer 7.0, 8.0

BMC Remedy AR System 7.6.03 Compatibility Matrix

Language Offerings
Localization (L10N): AR System end user interfaces are localized into
English French German Italian Spanish Japanese Simplified Chinese Russian Korean

Brazilian Portuguese

Internationalization (I18N): AR System supports the following character encodings:

MS MS MS MS 1252/ISO-8859-1 and -15 1250/ISO-8859-2 1257/ISO-8859-13 1251/ISO-8859-5 MS 932/EUC-JP BIG5 MS 936/GB2312 MS 949/KSC-5601-1987 MS 874/TIS-620 (Win only) Unicode UTF-8/UTF-16 (Java)

This represents support for the following language sets Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish and Swedish Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian Japanese Traditional Chinese Simplified Chinese Korean Cyrillic: Russian

Standard Thai (Windows Only)

BMC Remedy AR System 7.6.03 Compatibility Matrix

Remedy Applications and Products

Client / Add-On / Application AR System Administrator 7.1.00 AR System Developer Studio 7.5.00 AR System Developer Studio 7.6.03 Remedy User 7.1.00 Remedy User 7.5.00 Remedy User 7.6.03 AR System Mid Tier 7.1.00 AR System Mid Tier 7.5.00 AR System Mid Tier 7.6.03 Remedy Email Engine 7.1.00 Remedy Email Engine 7.5.00 Remedy Email Engine 7.6.03 Remedy Approval Server 7.1.00 Remedy Approval Server 7.5.00 Remedy Approval Server 7.6.03 Remedy Assignment Engine 7.1.00 Remedy Assignment Engine 7.5.00 Remedy Assignment Engine 7.6.03 Distributed Server Option 7.1.00 Distributed Server Option 7.5.00 Distributed Server Option 7.6.03 Flashboards 7.1.00 Flashboards 7.5.00 Flashboards 7.6.03 AR System Encryption 7.1.00 Remedy Encryption 7.5.00 Remedy Encryption 7.6.03 AR System Migrator 7.1.00 AR System Migrator 7.5.00 AR System Migrator 7.6.03 Remedy Developer Plus 6.0 / 6.3 Remedy Full Text Search 7.1.00 Remedy Full Text Search 7.5.00 Remedy Full Text Search 7.6.03 Remedy Link for Tivoli v6.3 Remedy Link for Oracle / SQL Server 5.1.00 Supported on Server 7.1.00? Yes Yes [7.1.00 features] Yes [7.1.00 features] Yes Yes [7.1.00 features] Yes [7.1.00 features] Yes Yes [7.1.00 features] Yes [7.1.00 features] Yes No No Yes No No Yes No No Yes Yes [7.1.00 features] Yes [7.1.00 features] Yes No No Yes Yes [7.1.00 features] Yes [7.1.00 features] Yes Yes [7.1.00 features] Yes Yes Yes No No Yes Yes Supported on Server 7.5.00? Yes [7.1.00 features] Yes Yes [7.5.00 features] Yes [7.1.00 features] Yes Yes [7.5.00 features] Yes [7.1.00 features] Yes Yes [7.5.00 features] No Yes No Yes [7.1.00 features] Yes No Yes [7.1.00 features] Yes No Yes [7.1.00 features] Yes Yes [7.5.00 features] No Yes No Yes [7.1.00 features] Yes Yes [7.5.00 features] No Yes Yes No No Yes No Yes No

Supported on Server 7.6.03? No Yes [7.5.00 features] Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes No No Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes No No Yes Yes [7.1.00 features] Yes [7.5.00 features] Yes No No Yes No No No Yes Yes No

BMC Remedy AR System 7.6.03 Compatibility Matrix

Remedy Link for Oracle / SQL Server 7.0.00 Remedy Link for MS Project 7.0 Remedy Link for MS Project 7.1 Remedy Help Desk 5.6 Remedy Help Desk 6.0 Remedy Service Desk 7.0.x Remedy Service Desk 7.5.x Remedy Service Desk 7.6 Remedy Asset Management 5.6 Remedy Asset Management 6.0 Remedy Asset Management 7.0.x Remedy Asset Management 7.5.x Remedy Asset Management 7.6 Remedy Change Management 5.6 Remedy Change Management 6.0 Remedy Change Management 7.0.x Remedy Change Management 7.5.x Remedy Change Management 7.6 Service Level Agreements 5.6 Service Level Agreements 6.0 Service Level Management 7.0.x Service Level Management 7.1.00 Service Level Management 7.5 Service Level Management 7.6 Remedy Customer Support 5.6 Remedy Quality Management 5.6 Service Request Management 2.1.0 Service Request Management 2.2.0 Service Request Management 7.5.00 Service Request Management 7.6 Atrium CMDB 2.0.1 Atrium CMDB 2.1 Atrium Core 7.5.00 Atrium Core 7.6.00 Atrium Core 7.6.03 Atrium Integration Engine 7.1.00 Atrium Integration Engine 7.5.00 Atrium Integration Engine 7.6.03

Yes Yes Yes Yes Yes Yes No No Yes Yes Yes No No Yes Yes Yes No No Yes Yes Yes Yes No No Yes Yes Yes Yes No No Yes Yes No No No Yes Yes Yes

Yes Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes (Windows only) Yes (Windows only) Yes Yes No Yes Yes Yes

Yes Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes (Win 32 bit Only) Yes (Win 32 bit and Unix and Linux) Yes (Win 32 bit and Unix and Linux) Yes Yes Yes Yes

BMC Remedy AR System 7.6.03 Compatibility Matrix Known Issues for Remedy Applications and Products
1. It is strongly recommended that all users on a single AR System Server use the same Remedy Administrator or Developer Studio version. 2. AR System servers co-located on the same machine must be the same version. 3. In AR System 7.5.00 and higher, unlimited flashboards no longer require an additional license add-on 4. If running CMDB 2.1, Patch 003 is required for use with AR System 7.6.03 (Windows only) 5. If running SRM 2.2, Patch 003 is required for use with AR System 7.6.03.

Known Incompatibilities for Remedy Applications and Products 1. Previous versions of Atrium Core, ITSM, SRM and SLM may not be compatible when Mid Tier is installed within a 64-bit JVM. Please refer to the Expected 64-bit interoperability with BMC Remedy AR System Mid-Tier 7.6.03 for more information.

Comparison of support between AR System version 7.5.00 and 7.6.03

Support removed is highlighted in red. Support added is highlighted in bold.
7.5.00 Operating Systems Windows 2003, or higher (32 or x64) HP-UX 11iv2 or higher Solaris 9 or higher IBM AIX 5L 5.3 or higher Red Hat Enterprise Linux 4 or higher (x64) Novell SuSE Linux 9 or higher (x64) Windows Vista, XP, Windows 7 (client only) Macintosh 10.4 or higher (browser only) Databases Microsoft SQL Server 2005 or higher (32 or 64-bit) Oracle 10g or higher IBM DB2 9.1 or higher Sybase ASE 12.5.3 or higher Informix Dynamic Server 10 or higher Web Servers Apache 2.0.x or higher Tomcat 5.5.25 or higher JBoss 4.0.2+ or higher Oracle BEA WebLogic 9.2 or higher Microsoft IIS 6.0 or higher IBM WebSphere 6.1 or higher Oracle AS 10gR3 or higher Servlet Engines ServletExec 5.0 or higher Browsers Internet Explorer 6 or higher Firefox 2.0 or higher Safari 3.0 or higher 7.6. 03 Windows 2003, or higher (32 or x64) HP-UX 11iv2 or higher Solaris 9 or higher IBM AIX 5L 5.3 or higher Red Hat Enterprise Linux 4 or higher (x64) Novell SuSE Linux 10 or higher (x64) Windows Vista, XP, Windows 7 (client only) Macintosh 10.4 or higher (browser only) Microsoft SQL Server 2005 or higher (32 or 64-bit) Oracle 10g or higher IBM DB2 9.5 or higher Sybase ASE 12.5.3 or higher Informix Dynamic Server 11.5 or higher Apache 2.0.x or higher Tomcat 5.5.28 or higher JBoss 4.0.2+ or higher

Oracle BEA WebLogic 10.0 or higher

Microsoft IIS 6.0 or higher IBM WebSphere 6.1 or higher

ServletExec 5.0 or higher Internet Explorer 6 or higher Firefox 3.0 or higher Safari 3.2.3 or higher

BMC Remedy AR System 7.6.03 Compatibility Matrix

Revision History
Version No.
v1.0_0 v1.0_1

Revision Date
Aug-2010 Nov-2010

Remark
Initial Release 1. Added statement about AR System Developer Studio supportability on Windows 7 x64 editions 2. Added clarification about Oracle Database supportability on Windows 2008 x64 editions 1. Changed the status of Microsoft Hyper-V Support from partial support to full support 2. Added clarity about IBM Java usage with IBM WebSphere on Linux Platform

v1.0_2

Dec-2010

To learn more about how BMC can help activate your business, visit www.bmc.com or call (800) 841-2031 Content subject to change without notice.