Stephan Foster

Burlington, ON L7T 3Z7 Phone: 905-978-7125 Email: sfoster1@cogeco.ca http://ca.linkedin.com/in/stephanfoster SUMMARY OF SKILLS
A diligent, proactive, and detailed oriented Manager with extensive experience with production, human resource and service management experience and a proven record of excellence. Proven ability to motivate employees to reach productivity targets while ensuring adherence to quality control measures and Health & Safety regulations. Capably manage inventory levels through careful production planning and product ordering. Consistently exemplify competencies in the following areas. Production Optimization & Efficiency Enhancements Product Quality & Accuracy Able to Cultivate & Maintain Strong Client Relationships Health & Safety Expertise (ID #51558 ) & Committee Start-up Leadership, Teamwork, & Team Training Computer skills include Microsoft Office, e-mail Excellent Problem Solving & Troubleshooting Skills Cost Savings due to Error Prevention Strategies Manage Inventory & Supplier Liaison

ACHIEVEMENTS
HEALTH & SAFETY COMMITTEE DEVELOPMENT Addressed Health & Safety issues by organizing a Health & Safety Committee. Resulted in recognition from WSIB and IAPA for 3 years with no time lost due to accidents, the creation of a formal Health & Safety manual, and membership in the Health & Safety Workman Compensation Group. COST SAVINGS Initiated regular checks in the railing department and saved the company over $120,000 annually due to error prevention. Identified and prevented a manufacturing error at Shipway Stairs and saved the company over $7,000. Halted the construction of an oak circular railing upon recognizing that the customer specifications stated that the staircase was to be constructed in maple, saving both material and labour costs. PROCESS MODERNIZATION Implemented an electronic database system using MS Excel spreadsheets to replace a manual system. EMPLOYEE OPTIMIZATION Saved $210,000 in labour costs over six months. Identified and utilized the targeted wage subsidy program through the local YMCA and garnered 25 new employees. Initiated an attendance policy and improved employee attendance by 10%. Additionally, terminated consistently absent employees, decreasing lost time due to absence from 15% to 5%. MANUAL CREATION Created formal rules and regulations for employees. Compiled all information into a formal manual that was available for all employees.

PROFESSIONAL HISTORY Shipway Stairs, Burlington ON

2006 - 2011 Customer Service Manager Oversaw 5 service technicians and scheduled appointments according to location, estimated labour time, and priority. Completed all of the material purchasing and managed an inventory valued at $500,000 per month. Determined purchases based on monthly inventory counts and customer demand. Held daily meetings with technicians and discussed service-related issues, tools, truck maintenance, and new appointments. Verified employee time cards and inputted all information in the ADP database. Responded to customer calls and dispatcher emergency service technicians to ensure customer satisfaction.

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Communicated troubleshooting strategies to customers and aided in determining a solution to technical issues prior to dispatching a technician. Utilized conflict resolution skills to mitigate customer dissatisfaction. Collected completed work orders from technicians and inputted information into MS Excel spreadsheets. Received and verified signed purchase orders from clients and submitted copies to the accounting department. Checked work orders in the Railing Department and ensured order accuracy and adherence to client specifications. Enacted corrective actions to rectify any flawed product, including incorrect materials used or incorrect formation. Provided accurate specifications and verified the accuracy of the final product. Negotiated contract terms with vendors and suppliers and consistently secured optimal pricing as well as discussed supply timelines, and quality issues, and delivery dates. Oversaw equipment and tooling maintenance, including corrective and preventative maintenance. Human Resource Manager 2002 - 2006 Oversaw all hiring and submitted advertisements for new non-union shop positions. Reviewed resumes and selected candidates for interviews. Completed reference checks and determined new hires. Trained new employees in Health & Safety, WHMIS, and company policies and procedures, determining when an employee would begin working with the Production Supervisor. Maintained records of all employee training and ensured employees were trained in lock-out, basic machine safety, and WHMIS. Liaised with Ministry of Labour inspectors and accompanied inspectors on facility tours and provided any requested information. Assistant Production Manager 2001 - 2002 Supervised 50 general labourers and scheduled all employees based on the demands of impending projects. Conducted regular quality inspections and ensured all products met customer specifications. Met with Production Manager to determine labour needs. Interviewed prospective employees and determined all production labourer new hires. Trained new employees in Health & Safety and company policies and procedures. 1998 - 2001 Production Supervisor Managed the customer refrigerator line and 15 labours along with 1 Lead Hand. Ordered all of the materials for the production line and determined orders by examining the order blueprints and schematics. Submitted part orders to the machines shops and ensured parts were completed in a suitable timeframe. Scheduled workers in accordance with part availability and overall demand. Monitored workers throughout shifts and approved products for packaging and shipping once approved by quality control personnel.

Hussman, Brantford ON

EDUCATION Certifications:
Joint Health & Safety Committee Certification WSIB - ID #51558 Additional Training through IAPA (Industrial Accident Prevention Association: Hazard Training Basic Machine Safety Lockout - Noise Industrial Ergonomics Leadership, Great Leaders, Great Teams & Great Results Emergency Preparedness Seven Habits of Effective People Violence in the Workplace One Minute Manager Team Building Situational Leadership 1& 2