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TOURIST SPACES BETWEEN PRACTICES AND THEORIES CONFERENCE University of Palermo July 9, 2011
TOURIST SPACES BETWEEN PRACTICES AND THEORIES CONFERENCE
University of Palermo July 9, 2011

ACCESSIBLE SOCIAL TOURISM IN TOURIST SPACES

July 9, 2011 ACCESSIBLE SOCIAL TOURISM IN TOURIST SPACES Dr. Stephanie Carretero Dr. Jorge Garcés Mireia
July 9, 2011 ACCESSIBLE SOCIAL TOURISM IN TOURIST SPACES Dr. Stephanie Carretero Dr. Jorge Garcés Mireia

Dr. Stephanie Carretero Dr. Jorge Garcés

Mireia Ferri

Project Reference: CS02010-15425 Ministerio de Ciencia e Innovación

Project Reference: CS02010-15425

Ministerio de Ciencia e Innovación

Related projects:

Technology Network for Accessible Tourism. Reference: RET-410000-2007-1 Ministerio de Educación y ciencia

REDHOTEC- Technological platform of tourism. Reference: RET-410000-2009-1 Ministerio de Ciencia e Innovación

Index:
Index:

ERI Polibienestar

What is Social Tourism?

What is Accessible Social Tourism?

What is the impact of considering Accessible Social Tourism in tourist spaces?

Studies of Accessible Social Tourism

Current situation of Accessible Social Tourism

Our research

Methodology

Some results of our research

Next steps

Some conclusions of our research

 Next steps  Some conclusions of our research This document and the ideas contained therein
 Next steps  Some conclusions of our research This document and the ideas contained therein

This document and the ideas contained therein are owned by ERI Polibienestar UVEG. May not be reproduced and used in accordance with the Penal Code. For copying and use should have the written consent of that entity

ERI Polibienestar:
ERI Polibienestar:
ERI Polibienestar: POLIBIENESTAR is an interdisciplinary research team leader in Spain that is specialized in design

POLIBIENESTAR is an interdisciplinary research team leader in Spain that is specialized

in design and training in social policies founded in 1996.

Our mission is to improve welfare and quality of life of society.

15 researchers from 9 departments of the University of Valencia:

Department of Social Work and Social

Services.

Department of Experimental and

Social Sciences.

Department of Labour Law and Social

Security.

Department of Personality, Evaluation

and Psychological Treatment.

Department of Applied Economy.

Department of Business Management.

Department of Sociology and

Anthropology.

Department of Methods of Teaching

and Scholar Organization.

Department of Preventive Medicine.

Organization.  Department of Preventive Medicine. This document and the ideas contained therein are owned by

This document and the ideas contained therein are owned by ERI Polibienestar UVEG. May not be reproduced and used in accordance with the Penal Code. For copying and use should have the written consent of that entity

RESEARCH LINES OF POLIBIENESTAR:

Efficiency and quality of systems long-

term care.

Design and usability of residential

alternatives socially sustainable.

Social welfare and health.

Project and Portfolio Management.

Innovation Management.

Sport and social integration.

Third sector and socio-economic

reengineering.

 Attention to diversity and students with  special educational needs.  Corporate Social Responsibility.
 Attention to diversity and students with
special educational needs.
Corporate Social Responsibility.
Social Tourism accessible for all.

National and international experience

accessible for all. National and international experience  Leadership and participation in Spanish and European
accessible for all. National and international experience  Leadership and participation in Spanish and European

Leadership and participation in Spanish and European R&D projects.

Organization and participation in activities related with free

movement, accessibility and tourism.

This document and the ideas contained therein are owned by ERI Polibienestar UVEG. May not be reproduced and used in accordance with the Penal Code. For copying and use should have the written consent of that entity

What is Social Tourism?
What is Social Tourism?

Social Tourism subsumes all the initiatives which make tourism accessible to persons with special needs, at the same time generating social and economic benefits for various sectors, activities and groups (EESC, 2006).

for various sectors, activities and groups (EESC, 2006). 1. 2. 3. 4. 5. Basics of Social

1.

2.

3.

4.

5.

Basics of Social Tourism (EESC, 2006):

Political

relevance

The right of the majority to enjoy tourism.

The contribution of social tourism to social integration.

Creation of sustainable tourism structures.

Contribution to employment and economic development.

. Contribution to employment and economic development . The contribution of social tourism to global development

The contribution of social tourism to global development.

Tourism policy in the European Union:

1.

Opinion of the European Economic and Social Committee on Tourism policy in the enlarged European Union: contribution of social tourism to employment and social policies (EESC, 2005).

2.

Lisboan Strategy: Social Tourism placed in the centre of the European Tourism

Model.

3.

Calypso program of European Commission.

Model. 3. Calypso program of European Commission. This document and the ideas contained therein are owned

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What is Accessible Social Tourism?
What is Accessible Social Tourism?
Dependent Young people people Social Tourism Families with poor resources Elderly Disabled people
Dependent
Young
people
people
Social Tourism
Families with
poor resources
Elderly
Disabled
people

of Social

Tourism focused on elderly,

dependent and disabled people.

Importance

on elderly, dependent and disabled people. Importance Accessible Social Tourism Some initiatives: 1. Europe Senior

Accessible Social Tourism

and disabled people. Importance Accessible Social Tourism Some initiatives: 1. Europe Senior Tourism. 2. The IMSERSO

Some initiatives:

1. Europe Senior Tourism.

2. The IMSERSO social tourism program in Spain.

3. World Tourism Organization: is planning to carry out several activities with external partners in the field of accessibility.

with external partners in the field of accessibility. This document and the ideas contained therein are

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What is the impact of considering Accessible Social Tourism in tourist spaces?

of considering Accessible Social Tourism in tourist spaces?  The consideration of an important market share:

The consideration of an important market share:

650 millions of disabled around the world (WHO, 2010).

120 millions of potential tourist with temporary disabilities

(Communautés Européens, 2004).

0,5 relatives or accompanying that travel with the person with disability (European Commission, 1996).

The added value that it provides:

It improves the tourists spaces image.

It provides a tourist spaces differentiation.

The increase of social and family relationships, self-esteem of different groups and families, etc:

The reduction of social and health services and their costs.

It contributes to health ageing (Anzola, Pérez and Bravo, 2009)

The reduction of other indirect or opportunity costs such as increased opportunities for employment:

It makes possible the tourism not seasonal.

It improves the local and regional economies.

• It improves the local and regional economies. Economic benefits for private entities Social benefits for
• It improves the local and regional economies. Economic benefits for private entities Social benefits for

Economic

benefits for

private entities

Social benefits for public

entities

for private entities Social benefits for public entities This document and the ideas contained therein are

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Studies of Accessible Social Tourism show that:
Studies of Accessible Social Tourism show that:

The disabled tourist rely almost exclusively on information from friends, relatives or associations (Darcy, 2006).

The

(Fernández, 2007).

obey the currently accessibility normative

tourist

spaces

do

not

The new technologies would take a relevant role to favor the accessibility (Garcés et al, 2010).

It is not studied the behavior and the specific necessities of disabled travelers

(Yau et al. 2004).

The tourism industry does not have general knowledge about disability matters (Darcy, 2002; O’Neill & Ali-Knight, 2000).

Only 45 countries have laws about discrimination and others laws related with disability (United Nations, 2010).

others laws related with disability (United Nations, 2010). This document and the ideas contained therein are
others laws related with disability (United Nations, 2010). This document and the ideas contained therein are

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Current situation of Accessible Social Tourism
Current situation of Accessible Social Tourism

The tourism sector does not take the advantage of these benefits because the tourist spaces do not respond to the needs and demand of dependent older and disabled people:

the needs and demand of dependent older and disabled people: In Spain:  Only obey the

In Spain:

Only obey the accessibility ideal standards

(Fernández, 2007):

0,7 % of the 3 and 4 stars hotels.

5% of first and second category of camping.

7% of rural cottages.

Lack of reliable information about the accessibility of tourist spaces (Carretero et al, 2011).

Different normative (Fernandez, 2007).

Lack of training about accessibility for tourism

employees (Fernandez, 2007).

Scientific knowledge about the benefits and the impact of the

Social Tourism

does not exists.

and the impact of the Social Tourism does not exists. It is necessary a reinvention of
and the impact of the Social Tourism does not exists. It is necessary a reinvention of

It is necessary a reinvention of tourist spaces

not exists. It is necessary a reinvention of tourist spaces This document and the ideas contained

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Our research:
Our research:
Our research: “Research to improve the Accessible Social Tourism in Spain (SOCIALTOURISM)” The objective: Increasing

“Research to improve the Accessible Social Tourism in Spain (SOCIALTOURISM)”

the Accessible Social Tourism in Spain (SOCIALTOURISM)” The objective: Increasing tourism sector. the sustainability

The objective:

Increasing

tourism sector.

the

sustainability

and

competitiveness

of

During the project execution:

We are developing tools that will allow the tourism entities to analyze their accessibility conditions and to know the keys to improve their situation. These keys consider the different kinds of disability and are based on a model of universal tourist accessibility.

are based on a model of universal tourist accessibility . This document and the ideas contained

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Our research:
Our research:

Why?

Our research: Why? To increase the sustainability and competitiveness of the Spanish tourist sector through the

To increase the sustainability and competitiveness of the Spanish tourist sector through the improvement of knowledge in Social Tourism accessible for all.

How?

Alleviating the current lacks through:

Creating a universal tourism accessibility model.

Creating a model of good practices.

Creating a model of accessible tourism training.

Releasing and transferring to the scientific community, authorities and businesses

the knowledge in Social Accessible Tourism.

and businesses the knowledge in Social Accessible Tourism. This document and the ideas contained therein are

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Methodology:
Methodology:

To carry out this project we are using our previous experience in accessibility evaluations and projects, and we are revising the

existing bibliography:

Previous studies

Spanish law

European normative

Relevant publications

UNE Standards

normative  Relevant publications  UNE Standards This document and the ideas contained therein are owned
normative  Relevant publications  UNE Standards This document and the ideas contained therein are owned

This document and the ideas contained therein are owned by ERI Polibienestar UVEG. May not be reproduced and used in accordance with the Penal Code. For copying and use should have the written consent of that entity

Some results of our research:
Some results of our research:

Universal tourism accessibility model

of our research: Universal tourism accessibility model We are designing this model for all tourism spaces.

We are designing this model for all tourism spaces. It will be used for private and public entities for:

Evaluating their grade of accessibility.

Providing reliable information about the accessibility of their spaces. Knowing the keys to implement the increases in accessibility in their spaces.

Clasification of all elements to evaluate for type of toursim space.

List of all tourism spaces:

Detaching each of them by types of elements and areas to evaluate.

Considering architect, sensorial,

information and assistance aspects. For public and private spaces.

and assistance aspects.  For public and private spaces. This document and the ideas contained therein
and assistance aspects.  For public and private spaces. This document and the ideas contained therein

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Some results of our research:
Some results of our research:

Clasification of all elements to evaluate for type of toursim space.

of all elements to evaluate for type of toursim space. Example. In taxi there are consider

Example. In taxi there are consider the following areas:

1.

General aspects of the vehicle

2.

Internal space

3.

Windows

4.

Seats

5.

Space for passengers with their wheelchairs

6.

Lighting

7.

Information

8.

Signs

9.

Helps for access into the taxi

8. Signs 9. Helps for access into the taxi For each area there are consider some

For each area there are consider some elements. For example for the lighting area:

1. Lighting level of the vehicle

2. Lighting level of the seats area

3. Lighting level at doors area

4. Lighting level in areas with obstacles

at doors area 4. Lighting level in areas with obstacles This document and the ideas contained

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Some results of our research:
Some results of our research:

Establishment of universal accessibility criterions to tourism spaces, that consider:

1

The characteristics that each element should consider:

1 The characteristics that each element should consider: Universal design : The design of products and

Universal design: The design of products and environments to be usable by all people to the greatest extent possible without the necessity of adaptations or specialized design (The Center for Universal Design, 1995).

2

Accessibility grades or levels:

Accessible / Practicable / Not accessible

3

The disability types affected:

physical disabilities,

mental disabilities and

sensorial disabilities.

 mental disabilities and  sensorial disabilities. This document and the ideas contained therein are owned
 mental disabilities and  sensorial disabilities. This document and the ideas contained therein are owned

This document and the ideas contained therein are owned by ERI Polibienestar UVEG. May not be reproduced and used in accordance with the Penal Code. For copying and use should have the written consent of that entity

Some results of our research:
Some results of our research:

Establishment of universal accessibility criterions to tourism spaces:

For each area of each tourism space:

to tourism spaces : For each area of each tourism space: Element Accessibility grade or level

Element

Accessibility grade or level

Accessibility type

 

Accessible Practicable Not accessible

Physical

Mental

Sensorial

Example (Spanish law and European Directive 2001/85/CE):

Element

Accessibility grade or level

 

Physical accessibility

Space without seats in the bus transport

Length

Accessible Not accessible Accessible Not accessible

>

or = 1.300mm

<

1.300mm

 

Width

>

or = 750 mm

<

750 mm

  Width > or = 750 mm < 750 mm This document and the ideas contained

This document and the ideas contained therein are owned by ERI Polibienestar UVEG. May not be reproduced and used in accordance with the Penal Code. For copying and use should have the written consent of that entity

Next steps:
Next steps:

Establishment of tourism universal accessibility questionnaire:

of tourism universal accessibility questionnaire : The criterions of universal accessibility in tourism spaces

The criterions of universal accessibility in tourism spaces will be translated into a questionnaire usable for public and private entities.

into a questionnaire usable for public and private entities. Card questionnaire. Each card will be about

Card questionnaire. Each card will be about an area of the tourism space

Example of cards.

 

Health

Shops

Breach

Urban

Parking

Public

Tourist

Monuments

Accommodation

and

areas

place

buildings

office

leisure

centre

1.

Urban

X

   

X

     

X

X

 

environment

2.

Parking place

X

X

X

X

X

X

X

X

X

 

3.

Building access

X

X

     

X

X

X

X

 

4.

Inside building

X

X

     

X

X

X

X

 

                   
                This document and the ideas contained therein are

This document and the ideas contained therein are owned by ERI Polibienestar UVEG. May not be reproduced and used in accordance with the Penal Code. For copying and use should have the written consent of that entity

Next steps:
Next steps:

Establishment of computer system for using online the universal tourism model

computer system for using online the universal tourism model We are designing a computer system in

We are designing a computer system in which will be able all the results online. The system:

would allow the automatic diagnosis of the accessibility of the tourist through the

designed questionnaire,

will detect the elements to change in the space,

will give the orientations to implement the changes.

% accessibility for type of disability Fill Questionnaire Elements to change out Ways to change
% accessibility for type
of disability
Fill
Questionnaire
Elements to change
out
Ways to change with
universal design criterions
Online access
Online
access
Web platform
Web
platform

Private or

public

entities

Potential study of universal design monitoring in Spain

Potential study of universal design monitoring in Spain This document and the ideas contained therein are

This document and the ideas contained therein are owned by ERI Polibienestar UVEG. May not be reproduced and used in accordance with the Penal Code. For copying and use should have the written consent of that entity

Some conclusions of our research:
Some conclusions of our research:

There is a lack of:

reliable information of the offer supply of Accessible Social Tourism.

standardization of the numerous and different normative.

sensitivity about accessibility by the companies.

scientific knowledge about the benefits and the impact of the Social Tourism

does not exists.

and the impact of the Social Tourism does not exists. Our research is focused on alleviating

Our research is focused on alleviating these current lacks.

The diagnosis of the adaptation of universal criterions is very useful to entities but it does not give them information to how became accessible.

it does not give them information to how became accessible. Our research detect the necessary changes

Our research detect the necessary changes and gives the way to make the

correct changes in tourism spaces.

The tourism spaces quality is relevant due to the competence of the sector and the change of tourists needs.

competence of the sector and the change of tourists needs. Our research detect that the quality

Our research detect that the quality will be achieved through the universal design that guarantees that the products, services and environment are appropriate for the greatest number of people .

are appropriate for the greatest number of people . This document and the ideas contained therein

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Thank you for your time and attention.

Thank you for your time and attention. mireia.ferri@uv.es This document and the ideas contained therein are

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