INTRODUCTION

E-business is a term used to describe businesses run on the Internet, or

utilizing Internet technologies to improve the productivity or profitability of a
business. In a more general sense, the term may be used to describe any form
of electronic business that is to say, any business, which utilizes a computer.
This usage is somewhat archaic, however, in most contexts; E-Business refers
exclusively to Internet businesses.

The most common implementation of E-Business is as an additional, or in

some cases primary, storefront. By selling products and services online, an E-
Business is able to reach a much wider consumer base than any traditional brick
and mortar store could ever hope. This function of E-Business is referred to as
E-Commerce, and the terms are occasionally used interchangeably.

An E-Business may also use the Internet to acquire wholesale products or

supplies for in-house production. This facet of E-Business is sometimes referred
to as E-Procurement, and may offer businesses the opportunity to cut their costs
dramatically. Even many E-Businesses, which operate without an electronic
storefront now use E-Procurement as a way to better track and manage their
purchasing.

In addition to buying and selling products, E-business may also handle

other traditional business aspects. The use of electronic chat as a form of
technical and customer support is an excellent example of this. An E-Business,
which uses chat to supplement its traditional phone support, finds a system,
which saves incredible amounts of time while providing opportunities unavailable
through traditional support. By using virtual computer systems, for example,
technical support operators can remotely access a customer's computer and
assist them in correcting a problem. With the download of a small program, all
pertinent information about the hardware and software specifications for a user's
computer may be relayed to the support operator directly, without having to walk
a customer through personally collecting the data.

Using email and private websites as a method for dispensing internal

memos and white sheets is another use of the Internet by E-Business rather
than producing time-intensive and costly physical copies for each employee, a
central server or email list can serve as an efficient method for distributing
necessary information.

In the past few years, virtually all businesses have become, to some
degree or another, an E-Business. The pervasiveness of Internet technology,
readily available solutions, and the repeatedly demonstrated benefits of
electronic technology has made E-Business the obvious path. This trend
continues with new technologies, such as Internet-enabled cell phones and
PAD(s), and the trend of E-Business saturation will most likely continue for some
time.

[Source: http://www.wisegeek.com/what-is-e-business.htm]

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BACKGROUND
“eBiz4Teens” is going to be the first to document the history of E-
Business, which we believe all started with Amazon.com. Amazon.com opened
their virtual doors in July of 1995. Their mission was to "use the Internet to offer
products that educate, inform, and inspire". Therefore, they built their website, an
online store that is customer friendly and easy to navigate. Oh yeah, and it
currently offers 4.7 million, books, CDs, audio books, DVDs, computer games,
and more. Now, headquarters of Amazon.com are in Seattle, Washington, and it
is currently a public-traded company (NASDAQ: AMZN).

The Revolution of Business on the Internet first came up the wild idea of
selling things on the Internet such as books, garden supplies, shoes, cars, etc.
All these are from the privacy of one’s home. Therefore, many have this great
idea, and they come up with a name, logo, and slogan. They stake their "dot
com" property, and then they have a brand new E-Business. If they have an E-
Business that sells a service, such as web or graphic design, we can eliminate
the need for a brick and mortar storefront. What is "brick and mortar"? Many of
us do not know. Therefore, that means, we can even eliminate the need to know
what "brick and mortar" means. This is why the Internet is so fast. Selling
products that needed to be shipped to the client can prove to be more of a
challenge then providing an online or digital service. Amazon.com set up
warehouses, so that books could be shipped more efficiently. Garden.com talked
to many different businesses and collaborated with them to create the ultimate in
buying garden supplies. E-Business brings out the true, creative entrepreneur in
one. Being able to start a business for a small price or even free is very exciting.

[Source: http://library.thinkquest.org/28188/history.htm]

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USE OF APPLICATION

Applications can be divided into three categories:

1. Internal business systems:

o Customer Relationship Management (CRM)
o Enterprise Resource Planning (ERP)
o Employee Information Portals
o Knowledge Management
o Workflow Management
o Document Management Systems (EDMS),
also known as: Content Management Systems
o Human Resources Management
o Process Control
o Internal Transaction Processing
2. Enterprise communication and collaboration
o Content Management System
o E-mail
o Voice mail
o Discussion forums
o Chat systems
o Data conferencing
o Collaborative work systems
3. Electronic commerce - Business-to-business electronic commerce or
business-to-consumer electronic commerce
o Electronic funds transfer
o Supply chain management
o E-marketing
o Online marketing
o online transaction processing

[Source: http://en.wikipedia.org/wiki/electronic_business.htm]

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DIFFERENT SECTORS

RETAIL SECTOR

"The Retail sector contains per definition of all activities that can be
connected with selling consumer goods for personal or domestic use.”
[Source: Grondslagen van de Marketing, Verhage]

In the retail trade, the focus or target group is the private person.
Consumers tend to spend much at the retail trade and local market. Looking at
the retail sector, we can also distinguish several sub-sectors that can use E-
Commerce these are:

-Food sector

-Do-It-Yourself shops sector

-Domestic articles/toys sector

-Textile sector

-Living sector

-Electronic sector

-Specific expertise and hobby sector

-Garden sector

-Home shop sector

-Others

In the other retail sub-sectors, E-Commerce is not directly implementing

able. Usually these sub-sectors operate on the local market, and therefore it is
hard to make E-Commerce work for them. When we look at Business-2-
Business it can be attractive to cooperate for all sub-sectors, think of online
ordering goods at wholesale trades.

From the above-mentioned points, it is clear that the retail sector is suited
for the use of E-Commerce applications. This can partly be explained by the
general developments in this sector. Products are tangible and can therefore be
presented better using the Internet than services.

BUSINESS SERVICES SECTOR

"The Business service’s delivers services aimed on the business

execution of the business life. This group consists of professional services on the
area of law, accountancy, accounting and administration, recruitment, marketing,

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computer sector and technical services such as architects and engineers, real
estate market and rental companies in several sectors. In other words: all
companies that do not deliver touchable materials but deliver services to other
companies.”
[Source: http://www.mkbnet.nl/mkbnederland/projecten/zakdverl.shtml]

Many companies started with E-Commerce, but they also admit the
activities only started in the past 3 years. For new entrants, the advantage of
being an early adopter is therefore lost and advantages now lie in cost reduction
and improved service delivery, rather than gaining a reputation as a market
leader.

In the business services sector an information aspect can be found in all

of the sub-sectors. Starting an information based E-Commerce initiative is
always possible. However, when we are talking about true E-Commerce, there
are some sub-sectors where it can be better integrated than others are. Think of
the real estate sector and the market research & information management
sector. Several E-Commerce applications are already running in these sectors.

The business services sector is a sector where many E-Commerce

applications will be used and will be extended in the future. It is a sector where
many companies compete with each other and where they fill up each other.
Think of the real estate sector, almost every real estate agent has an E-
Commerce application running. Differentiation within the business services
sector might give some new opportunities. Joining several services can create
extra value for the online customers.

The services can be offered to more people calculating mortgages and

insurance. Using E-Commerce applications customers can:

a) Get a direct global offer or

b) Get a personalized offer.

Customers do not have to have a personal conversation and they are not
dependable on the opening-hours. Internationally seen this sector is not very
suitable for a worldwide operation in the near future because of the different
juridical systems.

TRANSPORTATION SECTOR

“Logistics concerns all business activities which add value to products

and services using the dimensions place, time and quality. Logistics realizes
their extra value concerning products and services, which are processed using
the primary production process of a company. Logistics is responsible for the
realization of products and services at the right place, on the right time and in the
correct quantity from the starting point of the workflow until the end of the
workflow to the customer (and even beyond).”
[Source: http://www.eur.nl/fbkstudieinfo97-98/LM-03.htm]

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 Within the transportation sector there can be thought of a wider foreign
market reach. This partly depends on the customers and locations the company
is referring. Within this sector, companies are less dependable on the actual
location than in the other described sectors. Starting E-Commerce offers several
possibilities to reach a wider foreign market.

The transportation sector does not have to invest as much in marketing as

the other sectors. Customers are mainly companies in the same sector. Within
the transportation sector, there are possibilities in connecting the website to the
back office. In many companies, there is a seamless connection between the
already existing office automation, and the E-commerce application.
Connections have to be created with existing clearance programmers, sales etc.
It is possible for customers to look online at already existing office automation
files. A clear result is the cut back in costs and time expenditures.

PROSPECTIVE OF E-BUSINESS IN BANGLADESH

EFFECTS OF E-BUSINESS
With the emergence of E-Business and other fast-moving business
technologies, the efficient and successful development of information systems
that support e-business has become increasingly critical. E-Business provides a
high-level introduction and understanding of an architectural approach to
building IT solutions, in particular those that support E-Business.

Specific topics covered include:

• E-Business effects on architectural IS solution building

• Object-oriented methods and architectural solution building
• Critical success factors for large-scale and narrow-scope projects
• Aligning the IS solution with business objectives
• The importance of simplicity and elegance, conceptual integrity, and
intellectual manageability in solution building
• Guidelines for business-driven and technology-driven IS strategies
• Defining architecture models and supporting IT infrastructure

[Source: http://www.cashncarrion.co.uk/products/6969/286/]

CUSTOMER ATTITUDE TOWARD THE E-BUSINESS

E-Business is Maturing. Where once it seemed enough to put an "e" in
front of a product or a company name or to append a ".com" to just about
anything, now it is recognized that E-Business success requires something
more. At the most fundamental level, successful E-Businesses recognize that E-
Business is a business issue. Business strategies lead to E-Business strategies.
Once an E-Business strategy has been developed, business practices and

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supporting technology must be defined and implemented. And E-Business
requires a long-term commitment to a perpetual process of market awareness,
product and strategy development, implementation, and execution.

Inflated market capitalizations might happen overnight, but E-Business

success does not. E-business, it turns out, is just as subject to economic laws as
any other industry.

Another sign of E-Business's increasing maturity is the growing promise

of E-Business. Early E-Business opportunities were fairly discrete: a Web store
front, an intranet human resources application, or a utility function like E-Billing,
for example. These days we're talking about fully integrated E-Businesses, with
customers, suppliers, and internal operations linked seamlessly through the
power of the Web. In this fully integrated world, the opportunities – and the
challenges – often affect the entire business, making E-Business that much
more compelling – and more dangerous.

[Source: http://findarticles.com/p/articles/mi_m0SMG/is_6_20/ai_69412608]

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 LIMITATIONS:

The paper work was very pleasant for us, and we tried our best to
conclude the research successfully. However, we had some limitation to
complete the research paper as followings:

 This paper was our opening experience of a term paper.

 Internet contains limited information about the E-Business in Bangladesh.

 We found a little information about E-Business from the library.

 The paper work started and ended with a short period.

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RECOMMENDATIONS AND SUGGESTIONS:

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CONCLUSION:
E-Business is not just about E-Commerce or exchanging information
about goods and services between one and customers, and one and suppliers. It
is about using the Internet for the transfer of information between employees
using your in-house systems, between branch offices, remote users, and
between business partners, customers, suppliers and the public.

E-Business is also about automation. One can automate many of his or

her in-house procedures using new sources of information. One is freed up so
he or she can use information and technology to let his or her work at business
rather ignore that business.

The benefits of E-Business have spawned a huge range of related

products and services. One’s challenge to understand what E-Business can
provide for his or her business and then match requirements to what is available.

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BIBLIOGRAPHY:
<http://library.thinkquest.org/28188/history.htm>

<http://www.wisegeek.com/what-is-e-business.htm>

<http://en.wikipedia.org/wiki/electronic_business.htm>

<http://www.mkbnet.nl/mkbnederland/projecten/zakdverl.shtml>

<http://www.eur.nl/fbkstudieinfo97-98/LM-03.htm>

<http://www.wisegeek.com/what-is-e-business.htm>

<http://www.cashncarrion.co.uk/products/6969/286/>

<http://findarticles.com/p/articles/mi_m0SMG/is_6_20/ai_69412608>

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