From: Joseph Nietert <n*******2@yahoo.com> To: VZW WFM MW IRT <wfmmwirt@HQ.VerizonWireless.com>; eAccountNotify@verizonwireless.com; <vzwkanaCustServiceMW@GL.Verizonwireless.com> Cc: wfmmwirt@HQ.VerizonWireless.

com Sent: Sunday, October 30, 2011 7:12 PM Subject: RE: Other (WFM82573592) I have been waiting patiently for the customer service follow through that has been promised in the below emails; but have not yet seen it. I still have not seen my bill that is due on Nov 1st. As you can see from the below emails I was told that I would be sent a paper copy through the mail but it never happened. There is no way that I am paying this bill without being able to see how things were itemized. As I mentioned in previous emails, I am supposed to have two different credits on my account and there is no way for me to see if they have been applied if I am not able to see my bill. Needless to say I am extremely disappointed with the quality of customer service that I have received over the past few weeks. The failure to produce the bill that I am expected to pay is very poor business, and no respected business/company can expect a customer to pay a bill that the company has failed to produce, even when asked to do so multiple times. This problem has been well documented on my end, by both phone records and email, and will be forwarded to whoever necessary in order to rectify this matter if action is not taken in the immediate future. Thank you for your time and addressing of this matter. Joe Nietert 319-3**-***9 --- On Fri, 10/14/11, VZW WFM MW IRT <wfmmwirt@HQ.VerizonWireless.com> wrote: From: VZW WFM MW IRT <wfmmwirt@HQ.VerizonWireless.com> Subject: RE: Other (WFM82573592) To: n*******2@yahoo.com Date: Friday, October 14, 2011, 8:34 AM Dear Joe Nietert, My name is Kelly and I appreciate you verifying your account billing password so we can move forward with your inquiry, and I understand the need for you to view your final billing statement to see what you were being charged for. I attempted to call you about this; however, I received your voicemail. I processed your request. Your October 6, 2011 billing statement will be mailed to the address listed on your Verizon Wireless account. Please allow 7-10 business days for delivery. Although, I wasn't able to reach you directly, I'm glad that I was able to process your request and have your bill generated for you to review. Thank you for being the best part of Verizon Wireless, our customer. Have a good day.

Sincerely,

Kelly Verizon Wireless Customer Service

Disclaimer If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.
-----Original Message----From: n*******2@yahoo.com Sent: Thu Oct 13 17:26:29 CDT 2011 To: eAccountNotify@verizonwireless.com; vzwkanaCustServiceMW@GL.Verizonwireless.com Cc: Subject: Re: Other (WFM82573592) I am not okay with this. I NEED my bill sent to my billing address that you have on file. I was with you guys for 10 years and NEVER was giving a billing password. Plus this is the email address that has been on my account for 10 years. There has been at least seven plus times that I have been billed incorrectly by Verizon and I will not pay this bill until I see how it was itemized and if those credits were appropriately applied. I am very unhappy with your customer service. Please send the bill to my address that is on file. My account password is ***** the four of my SSN is ****. Rest assure that I will all Social Media Outlets that I have available to let know your failure to cooperate if this does not happen! If you need to forward this message to a higher authority to make this happen please do. > >Thank you and have a good day. > >Joe Nietert >3193*****9 >________________________________ > > > >From: _Do Not Reply_ <donotreply@verizonwireless.com> >To: n*******2@yahoo.com >Sent: Thursday, October 13, 2011 5:08 PM >Subject: RE: Other (WFM82573592) > > > > > > >Dear Joe Nietert, > >My name is Kristy and I am sorry to hear that you are unable to view your bill via your e-mail address. I understand the importance of viewing the bill before submitting payment. I am here to address your concerns regarding view your bill. Joe, at this time I am unable to discuss or make changes to your account, as your e-mail did not include your billing >system password for verification. If you require further assistance, please send a new e-mail from our website including your request and your billing system password for verification. > >Please be aware that the billing system password that I am requesting is not the same as the password

you created for your online "My Account" service. > >If you have forgotten your password, please contact Customer Service at 800-922-0204, where we will be able to verify secondary information with you to ensure the security of your account. > >Joe, please know that your security is of the utmost importance to us, and that once your account has been properly verified we will be more than happy to assist you with your request. We appreciate your business and thank you for being a valued Verizon Wireless customer. > >Sincerely, > >Kristy >Verizon Wireless >Customer Service > >If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement. > > >-----Original Message---->From: n*******2@yahoo.com >Sent: Thu Oct 13 11:04:34 CDT 2011 >To: vzwkanaCustServiceMW@GL.Verizonwireless.com >Cc: >Subject: Other > >Form Message >MAIL_ADDRESS: n*******2@yahoo.com >Market ID: MN/SD/ND >Zip Code: 52402 >First Name: Joe >Last Name: Nietert >Full Name: Joe Nietert >Email Address: n*******2@yahoo.com >Daytime Phone Area Code: 319 >Daytime Phone Prefix: 3** >Daytime Phone Suffix: ***9 >Daytime Phone Extension: >Fax Area Code: >Fax Prefix: >Fax Suffix: >Account Number: >Mobile Area Code: >Mobile Prefix: >Mobile Suffix: >SSN: ? >Primary Subject: Other >Secondary Subject: Other >Message Body: I tried to send this three different ways and neither one let me, so I am >sending it as not a customer yet. >MyVerizon is not letting me view this bill that was sent to my email! The >last bill available to me is Sep 06, 2011. I need a copy of this bill so I can >see how all charges were itemized before I pay this. Also I should have >two credits on my account. >1. For plan change in Aug-Sep that was added to my Sep bill and was to

>be credited on my Oct bill. >2. For Cancellation on Sep 21st of services. >I was told the first one would be about $30 and the second one about $5. >I need to see this bill to make sure that they were added correctly to my >final bill.