23, 24, 25 MARCH 2010 BRUSSELS, BELGIUM

THE 16TH INTERNATIONAL CONFERENCE AND EXHIBITION FOR PASSENGER TERMINAL DESIGN, MANAGEMENT, SECURITY AND TECHNOLOGY

AIRPORT DESIGN & DEVELOPMENT

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airport design & development

Welcome to Passenger Terminal EXPO 2010 hosted by Brussels Airport
08.45-09.00 Jos Stroobants, Director Aviation Development, The Brussels Airport Company, Belgium TUESDAY 23 MARCH 2010 AIRPORT DESIGN & DEVELOPMENT about the capacity growth in FRA. 09.30-10.00 Sean Horkan, Master Planning and Capacity Director, BAA Heathrow, UK The future development of Heathrow Airport

10.00-10.30 Joe Sulmona, Associate Consultant, IATA Consulting, USA Airport master plans that matter Welcome to the session and introduction The technical practice of preparing an airport master Conference Chairs plan is well advanced, yet plenty of conflict still With airports having to fight for every customer exists in achieving mutually beneficial long-term dollar in todays uncertain economic climate, development strategies. This presentation will focus enhancing the passenger experience and meeting on IATAs global experience engaging airports to airline demands is more important than ever. With integrate facility plans in a way that serves airline this in mind, airports across the world are working interests. Topics covered will include effective ways hard to redefine and redesign their essential to tie airport business planning into stakeholder infrastructure facilities to accommodate passenger engagement, ensuring the voice of the customer is needs and boost customer experience excellence. Using real-life examples from airports such as London integral in every major decision, along with plenty Heathrow, Munich and Vancouver, todays session will of examples from the IATA airport consultative committee process. In looking forward, industry cover the key elements of successful airport design recovery will in part depend on ensuring investments and development, including: understanding the are lean, deliver the most efficient airport operations, terminal master plan; the benefits of a collaborative and are above all affordable. This demands airports design approach between client, architect and adopt new ways to ensure their master plans contractor; how to ensure seamless operations matter to their airline customers. The audience will while undertaking major construction in the heart leave with an understanding of the intrinsic value of an existing terminal; recognising stakeholder of a master plan to the strategic development and input; implementing a successful wayfinding system; business strategy of an airport. balancing terminal management and investment; improving passenger service while controlling service 10.30-10.50 cost; and enhancing air-rail inter-modality. REFRESHMENT BREAK CHAIR: Michael Schwarz, Corporate Director Ground Operations/Postholder, Air Berlin PLC & Co Luftverkehrs KG, Germany CHAIR: Jeremy McGrath, Director, McGrath Aviation Projects, Australia 09.00-09.30 Horst Amann, Vice President, Fraport AG, Germany All about FRAs expansion Overview of the history of FRAs expansion proposal for the construction work of the new runway (northwest outlook) and airport development until 2020. Lessons learned during the approval phase, e.g. concerning the communication with airport opponents. Challenges of construction work. Facts 10.50-11.30 Frank Brannen, Manager Airport Terminal Projects, Vancouver International Airport, Germany Andrew Thomson, Associate/Architect, Kasian Architecture Interior Design and Planning, Canada YVR: Overhaul for the long haul In 1994 YVR embarked on a long-term plan to overhaul and modernise the existing terminal building not solely for domestic flights. The key was to break down the overriding aim of enhancing the passenger experience into a series of smaller puzzles to arrive at manageable solutions. The challenge presented to the airport authority was how to ensure seamless operations while

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undertaking major construction in the heart of the terminal. The formula comprised: understanding the terminal master plan, recognising stakeholder input, planning constructability for continuous operation, acknowledging lessons learned, flexibility, imaginative temporary facilities, controlling scope creep. The presentation will look at how each sub-project was guided, with a focus on the recently completed Link2 project, arguably the most complex renovation project ever undertaken at YVR. Also covered will be: the challenges of in-terminal construction; the importance of thorough and detailed planning; communication keeping the avenues open; scopecreep can it be controlled? 11.30-12.00 Carlos Madeira, Vice President, ANA - Aeroportos de Portugal, Portugal The New Lisbon Airport project The presentation will give the audience an understanding of future trends in the Portuguese aviation business. There will also be a brief overview of existing Lisbon Airport and its main constraints to growth, plus a look at requirements to enthuse passengers and airlines using our infrastructures, and exploring new concepts and technologies in airport design. Also covered will be the new Lisbon Airport project translating customer needs and aspirations into a world-class airport. Based on a real-life situation, the presentation will explain how redefining and redesigning essential infrastructure facilities can accommodate passenger needs and boost customer experience excellence. 12.00-12.30 Brad Miller, Major Projects Director, Manchester Airports Group, UK Relaunching Manchesters Terminals 1 and 2 We have created a real sense of place in T1 and T2 within existing infrastructure, and will share our experiences with the rest of the industry, as it has led not only to a better visual environment and improved customer experiences but also a fresh way of approaching our developments. The audience will learn how we have improved the customer journey, created a sense of place and taken this learning into other areas of the organisation. 12.30-14.00 LUNCH in the delegate dining area of the exhibition hall 14.00-14.30 Paolo Cambula, Head of Planning and Development Infrastructures, Aeroporti di Roma SpA, Italy FCO Airport new terminal wayfinding The presentation will describe the approach to the interim works for the design and installation of the FCO Airport new terminal wayfinding. Wayfinding is one of the most important drivers for the quality of the airport and the delivery of a positive passenger experience. FCO has implemented a new case model of panel and a new colour code for the main important airport services. After the main focus group, ADR was chosen to make a final assessment, which was delivered in October 2009. The audience will learn about the transition from the past signage to the new system by focus group work and airline feedback. 14.30-15.00 Aida Berhamovic, Portfolio Leader, BAA, UK Nigel Ostime, Director, 3DReid, UK Case study: Heathrow T4 transformation BAA has invested over 200m to redevelop Terminal 4 following BAs move to T5 and the need to accommodate the resultant expansion from seven airlines to 44 by October 2009. The most significant part of this work is a 180m-long glazed extension and new departures forecourt. The project has also included wholesale refurbishment of the departures and arrivals facilities, plus the provision of new CIP facilities and two A380 stands. This talk will look at the roles of BAA Design and its framework consultant team in the design process, how the Western Campus terminals (T3 T4 and T5) have been aligned, and how the T4 project team has delivered the projects while the terminal remained active. The audience will learn about the benefits of aligning design across terminals, the benefits of a collaborative design approach between client, architect and contractor, the benefits of our unique systems-led approach to design, and how a series of major construction projects have been phased while the terminal remained operational.

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15.00-15.30 Qing Qiang Fang, General Manager, Quanzhou Jinjiang Airport, China Leading the new trend of mid-size airport renovation and expansion in China The presentation will aim to do the following: 1) Explain the problems and solutions that the airport encounters during construction and renovation; 2) Talk about the unique architecture design, reflecting historical factors with modern art; 3) Explain how to balance terminal management and investment; 4) Describe how to improve passenger service while controlling the service cost. The audience will learn: solutions to the difficulties of renovation; the balance of terminal management and investment; commercial planning aiming to increase non-aviation income. An improved intermodality will help Brussels Airport meet the requirements in the field of network development capacity and sustainability. The rail developments at Brussels Airport are expected to more than triple the number of train travellers in the next 10 years. The speaker will analyse the process towards the solution to improve the rail access at Brussels Airport: project Diabolo. He will present the unique set of challenges balancing stakeholder ambitions, and show the solutions and forecasted benefits.

16.45-17.15 Vaughan Hoy, Principal/Architect, Kasian Architecture Interior Design and Planning, Canada YVR: Connections airport to metropolis Spurred on by the advent of the 2010 Winter Olympics in Vancouver, British Columbia, the 15.30-15.45 infrastructure expansion of the citys ALRT system REFRESHMENT BREAK brought the connection of passenger advanced light rapid transit to Vancouver International Airport. As 15.45-16.15 such the Canada Line represents the first ALRT to Giuseppe Rizzo, Programme Manager, European airport connection in a Canadian city. YVR Airport Commission, Belgium Station represents a world-class project. The design When train and plane go hand in hand of this station was challenged to fit into the series Air and rail remain two very distinct transport modes, of small puzzle pieces of terminal expansion and the with rail still fragmented between different operators, thematic masterplan structure, to create a seamless member states and IT systems. Air and rail look at fit and new intermodal connection of the airport to each other mainly as competitors on the short haul, the city. overlooking the possibilities to integrate in order to Station design was comprised of a series of drivers offer a seamless service to passengers with win-win that were integrated derivatives of the airports solutions for everyone. But some good practices of significant identity, branding and focus on enhanced integration between air and rail transport in Europe passenger experience. This complex design challenge do exist, and the European Commission wants to incorporated thematic master plan, intuitive speed up this promising trend. wayfinding, cohesive airport, constructability for continuous operation, flexibility, functionality, The audience will gain a clearer picture of existing obstacles to air-rail integration. They will learn what sustainability and technology. The presentation will the commission has done and is doing in this field, look at the design and construction of this unique and about the benefits for airports in being served by project and the significant meaning of intermodal rail. They will also be informed about existing good connectivity to an urban centre. practices. 17.15-17.35 16.15-16.45 Bruce Anderson, Vice President, Landrum & Brown, USA Kristoff De Winne, Head of Airport Business Overview of 2010 Airport Passenger Terminal Development, The Brussels Airport Company, Planning Guidebook (TRB/ACRP) Belgium This presentation provides an overview of the 2010 Multimodality Airport Passenger Terminal Planning Guidebook Improving the air-rail intermodality is one of the key published by the United States (US) Transportation next steps in the development of Brussels Airport. Research Board (TRB) Airport Cooperative Research

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Program (ACRP) with liaison representation from the Federal Aviation Administration (FAA). The guidebook contains the latest information pertinent to the planning and design of airport terminals for addressing todays worldwide industry challenges. Also included in the new guidebook are computer spreadsheet models for the preparation of spatial requirements for the planning and design of terminal facilities. As the principal investigator, Bruce Anderson led the TRB/ACRP research team for Landrum & Brown. The presentation will give attendees an overview of the latest terminal planning and design criteria processes and trends. It will also touch on planning considerations for passenger security screening, environmental sustainability principles and concessions revenue generation. There will be an interactive demonstration of the computer spreadsheet model for the preparation of key terminal facility requirements. Additionally attendees will be provided with an overview of other new airport terminal-related TRB/ACRP non-profit research projects now available or being released in 2010. 17.00-19.30 Brussels South Charleroi Airport will be hosting the Passenger Terminal EXPO 2010 opening day exhibition hall party with drinks, canaps and excellent networking opportunities. Everyone is welcome! 17.45-18.45 Presenting the 2010 Skytrax WORLD AIRPORT AWARDS WEDNESDAY 24 MARCH 2010 AIRPORT DESIGN & DEVELOPMENT: South Asia/Middle East focus Welcome to the session and introduction Conference Chair The fastest-growing aviation markets in recent years have included the Middle East and south Asia. Recent and ongoing developments in the region have included new greenfield airports, stateof-the-art terminals and a massive investment in airport capacity and infrastructure. This day-long session focuses on the major developments in the region, with senior airport executives, planners and technicians who have been involved in some of the newest, busiest and most passenger-friendly airports providing their unique perspectives on the market, growth potential and aspirations of these airports. 09.00-09.10 CHAIR: Satyaki Raghunath, Head - Asian Aviation Practice, Jacobs Consultancy, India Part 1: Putting Asian cities on the global airport map. The session will cover developments at major airports: airports at Abu Dhabi, Dubai, Mumbai and New Delhi are all in the midst of massive capital programmes with an investment of billions of dollars. The operators of each airport will explain their design and development programmes. 09.10-09.40 Haytham Haidar, Chief Development Officer, Abu Dhabi Airports Company (ADAC), United Arab Emirates Jaffr Allauddin, Senior Airport Planner, Abu Dhabi Airports Company (ADAC), United Arab Emirates Developing the five airports of Abu Dhabi the most vibrant aviation region in the world 09.40-10.10 James Robinson, Head of Strategic Planning, Dubai Airports, United Arab Emirates Aligning the airport master planning to the Dubai strategic vision Over the past few decades Dubai has developed its status as a major city by positioning itself as a regional financial hub as well as an attractive tourist destination. As the global environment becomes more competitive and challenges grow, Dubai needs to ensure that it continues to build on its success through proper planning and strategic development. The development programme for Dubai International and Al Maktoum International airports will be a cornerstone of the continued success of Dubai. This presentation highlights the strategic approach towards the airport master plan process and addresses the challenges associated with 1) Providing capacity to meet airline and economic growth plans; 2) Optimising use of facilities; 3) Delivering worldclass service and innovation. The audience will gain an appreciation of the

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overall Dubai strategic vision, and how the airport development programme has become an integral component of its success. In addition, information will be provided about regional competition matters (e.g. Abu Dhabi and Qatar) and the transition strategy from the current airport to the new Al Maktoum International Airport. 10.10-10.40 Prabhakararao Indana, CEO - Airport Development, Delhi International Airport, India New Delhi Airport Terminal 3 planning and development The presentation will cover contract structure, procurement strategy, construction methodology and project management. The audience will learn about management of a large project with tight timelines, and the challenges faced during execution. satisfaction and level of service Paying the bills the regulatory conundrum Haytham Haydar, Jaffr Allauddin, James Robinson, Prabhakararao Indana, Bryan Thompson Part 2: Delivering infrastructure and capacity in a short timescale. Cities such as Bangalore and Istanbul have witnessed a massive spurt in traffic growth and have recently developed new facilities to meet demand. This session will look at the development of new facilities at these airports, which were both developed under concession agreements one greenfield, one brownfield and examine the challenges and achievements of delivering a new facility under very tight deadlines.

12.00-12.30 Hari Marar, Chief Operations Officer, Bengaluru International Airport, India 10.40-11.10 Strategic framework for operation of a greenfield Bryan Thompson, Director, Mumbai International airport The presentation will provide an insight into the Airport, India Service excellence during brownfield developments private-public partnership route towards airport The presentation will focus on how service delivery modernisation in India. As a greenfield airport that can be maintained and improved during brownfield has achieved operational stability in a relatively short airport developments. The main context is the setting period of time, BIAL has introduced several firsts up of a service standards matrix, which is a commonly into the high-growth aviation market in India. The understood baseline from where services can be presentation will capture the overall approach, the airline- and passenger-centric strategy of the airport improved. The audience will learn: that service standards can be operator in dealing with the current challenges improved during major renovations; that there is a facing the industry, and the operational concept need to standardise the service expectation internally that has helped it achieve a high level of efficiency and externally; that service standards vary depending of operations. The presentation will also provide an on the external environment; two or three major case outline of the thoughts behind future growth and studies of how services were improved at CSIA. development. The audience will take home the following key 11.10-11.30 points: key trends in airport development in India; REFRESHMENT BREAK opportunities and challenges in operationalising a greenfield airport; an understanding of the strategic 11.30-12.00 framework of an airport operator; the challenges PANEL: Focusing on the key challenges of delivering and benefits of a collaborative approach to airport new infrastructure at some of the fastest-growing management; the challenges of balancing airport airports in the world Abu Dhabi, Dubai, Mumbai development with operating costs for airlines. and New Delhi. Key topics that will be deliberated include: 12.30-13.00 The nature and role of these airports within their Richard Meredith, Vice President, GMR Airport countries (economic, political and other aspirations) Developers Limited, Turkey Dealing with entrenched national carriers Delivering Construction of Istanbul Sabiha Gokcen capacity at congested airports Improving customer International Terminal a fast-track project

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The first concrete foundation for Istanbul Sabiha Gokcen International Airports new passenger terminal was cast by the Prime Minister of Turkey on 3 May 2008. Eighteen months later he returned to inaugurate this 200,000m2 terminal, which then became operational on 9 November 2009. The terminal is one of the worlds largest seismically isolated buildings. The project also includes a multistorey car park, an airport hotel, a VIP building, a passenger apron and an aviation fuel hydrant system. The presentation will address the implementation of the project and explain how the construction and operational readiness were completed in 18 months. The audience will gain an understanding of the challenges encountered in constructing and making operational this fast-track project, and how a newly formed consortium was able to overcome them. 13.00-14.00 LUNCH in the delegate dining area of the exhibition hall Part 3: The airport designers view we look at the design and development of new facilities in the region through the eyes of the architects and planners involved in the development of key facilities in the region for public and private operators of infrastructure. 14.00-14.25 Derek Moore, Associate, Skidmore Owings & Merrill, USA The new integrated passenger terminal at Mumbai The presentation describes the planning process for the new terminal, with emphasis on planning for international and domestic operations across a 24-hour operational day, and Indian security and immigration requirements for segregation of passengers. The planning integrates considerable swing capability into most functions after check-in: security screening, gate lounges, arrivals corridors, baggage reclaim and arrivals hall. The audience will learn how the utilisation of terminal facilities can be optimised by being planned and designed to serve domestic and international passengers alternately over the course of the day, while meeting strict security and immigration requirements for segregation. 14.25-14.50 Ty Osbaugh, Senior Terminal Architect, Gensler, USA An American (architect) in India The presentation will use our work in Chennai, India to show the thought process of planning and implementing terminals in growing markets. The presentation will highlight the fundamental differences in priority between traditional American terminal design versus the practices that are being employed in other parts of the world. The work in India represents a paradigm shift in the way terminals are planned and financed, thus having an impact on the business model of airport planning in the rest of the world. 14.50-15.15 Jian Xiang Guo, Vice General Manager, Shanghai Xian Dai Architect, China Green design practice of Shanghai Pudong International Airport Terminal 2 The construction of an airport hub represents the characteristic of intensive and high-efficiency. However, construction with large, bulky and complex functions accounts for more areas and consumes more energy. How to embody the elements of green technology, energy saving and sustainable development for airport hub construction? The architectural design for Shanghai Pudong International Airport Terminal 2 deeply probes green design practices for an airport hub from different angles of land-saving, water-saving, material-saving, energy-saving, and energy-consuming analysis of construction, etc. The presentation will explain the advanced technology adopted in the green design of this terminal, such as reasonable functional layout in the master plan, rain recycling, integrated design for saving materials, and the energy-saving systems in the architects HVAC and M&E design. 15.15-15.40 PANEL: The designers perspective Some of the largest architectural and planning firms in the world have been involved in the development of facilities at the major Asian airports. They were commissioned by operators to develop a landmark design that would reflect local aspirations and culture and deliver a world-class facility that would put each of the airports on the global map. Derek Moore, Ty Osbaugh, Jian Xiang Guo

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15.40-16.00 REFRESHMENT BREAK 16.00-16.30 Vijender Sharma, Senior Consultant - Marketing, Business Development and Strategy, Fraport India, India Indian airports privatisation managing the challenges The presentation will address the challenges of managing or take-over of government-run airports in India and their subsequent management by the private player. Organisational issues such as human resources, process management, organisational integration, operational efficiencies, expectation management, innovation, etc. will be touched upon. Emphasis will be on the current situation in India (recently privatised airports) with reference to these challenges and the lessons learned from them. The audience will learn how to enter into successful partnerships with stakeholders and government. The presentation will also cover how India can learn from other countries that have undergone similar changes, and will end with recommendations. The audience will get an insight into the following: current aviation scenario in India; organisational issues faced by employees, the operator and government; cultural implications (corporate and geographical); government policies (concession agreement and airport policy); selection of partners and stakeholder management; key issues to consider before selecting partners. 16.30-17.00 Dorothee Bernhard, Project Manager, Fraport AG, Germany Yudhishter Aggarwal, AVP Operations, Delhi International Airport, India Capacity simulation for Delhi Airports new Terminal 3 Fraport carried out a capacity study for Indira Gandhi International Airports planned Terminal 3 (opening 2010), using simulation software. Within the scope of this study, Fraport provided DIAL (operator of Indira Gandhi International Airport) with planning flight schedules for the years 2011 and 2012; stand and gate allocation for different operating concepts of both planning years; a simulation study for the future operation of the airside area; a simulation study for the future operation of Terminal 3. DIAL used the valuable information provided by the results to cut costs and adapt the airline transition strategy. The presentation will cover: advantages of planning flight schedules; applicability of terminal simulation and airside simulation (advantages and limits); insight into workload and timeframe for implementation of simulation tools; insight into the planning process for rapidly expanding airports; possibilities of adaptation to major changes in the airport business (during economic crisis); how DIAL used the simulation results to optimise capital expenditure. 17.00-17.30 PANEL: Paying the bills how do airports pay for the investment in infrastructure and level of service given the growth of the LCC phenomenon? This panel session focuses on the key regulatory implications at airports given the level of investment in infrastructure. With the increase in LCC traffic at major airports in Asia, are airports equipped to deal with a different type of customer and how are they going to recover their costs? Key topics that will be deliberated include: The LCC phenomenon in Asia What do the carriers want? How can airports cater to the different customers and differential pricing policies? Longterm scenarios Kjeld Binger, Owner, Airport Management Consulting FZE, United Arab Emirates Vijender Sharma, Senior Consultant - Marketing, Business Development and Strategy, Fraport India, India Simon Morris, Director European Aviation Practice, Jacobs Consultancy, UK THURSDAY 25 MARCH 2010 AIRPORT DESIGN & DEVELOPMENT Welcome to the session and introduction Conference Chairs Todays presentations focus on the two opposite ends of the development timeline: master planning and opening new facilities. The challenge with airport master planning is trying to predict the future in a rapidly changing environment. The key is providing maximum flexibility in order to anticipate the demands of a volatile economic climate, while achieving mutually beneficial

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long-term development strategies for airport and airlines alike. Some of todays speakers will tell us exactly how they have pulled off this tricky balancing act. Once all the design and development hurdles have been overcome, how can successful opening and implementation of the new facilities be achieved? Other speakers in this session will take us to the far end of the development timeline and share their thoughts and experiences of successful opening strategies. Their real-life case studies will prove that with careful planning it really is possible to create facilities that open successfully, with good press, delighted passengers, happy airlines and no surprises. 09.00-09.10 CHAIR: Michael Schwarz, Corporate Director Ground Operations / Postholder, Air Berlin PLC & Co Luftverkehrs KG, Germany CHAIR: Jeremy McGrath, Director, McGrath Aviation Projects, Australia studies where the development of Brussels Airport quickly responded to the fast-changing environment; the benefits of a proactive approach. 09.35-10.00 Leon Verhallen, Head of Aviation Marketing, The Brussels Airport Company, Belgium Aviation strategy: Brussels Airport back on track Brussels Airport passenger traffic collapsed after the former Sabena went out of business in 2001. After a few years of low growth, a new aviation strategy was developed and implemented. A focused approach on market segments proved successful and resulted in higher growth at Brussels Airport than the European average. The audience will learn how airports can have a direct role in traffic development, how airline segmentation assists traffic growth and product differentiation, and how a clear aviation strategy helps the internal organisation mindsetting.

10.00-10.25 Chris Chalk, Divisional Director, Mott MacDonald, UK 09.10-09.35 Getting over the recession: the emerging economic Kristoff De Winne, Head of Airport Business requirements of the aviation industry Development, The Brussels Airport Company, The recession has hit the aviation industry hard in Belgium many areas, with significant reduction in earnings all Airport development and master planning around. Many airlines are responding by reducing Airport master planning: how to predict the future winter schedules and premium services to reflect in a fast-changing environment? In the last 10 the demand. Airlines are becoming less able to pay years Brussels Airport has faced a fast-changing for the lavish facilities of the form built in the boom environment: home carrier bankruptcy, privatisation, years, yet peak demand is still increasing in many increasing competition between airports, airlines locations. The presentation will look at the changes and high-speed trains, strong development of lowin the industry over the past year, the current traffic cost, entry of major airlines and alliances, etc. The forecasts and the expectations of the airports in key question is how to provide maximum flexibility providing cost-effective facilities to meet the industry in the airport master plan in order to anticipate to demands. the rapidly changing climate. We need innovative This presentation will be a useful and informative thinking for quickly adapting the capacity and scene setter on the future aviation demand and meeting the evolving customer expectations. The the impact on airport facilities being developed. presentation will give an overview of the process The audience will get an up-to-date position on the used for master planning at Brussels Airport, and status of demand forecasts, differentiated by region. show some key case studies. This will be coupled with an assessment of what The audience will learn: the key challenges the this means for airports, and the priority for facilities airport faces in the master planning process; the basic that will be needed to meet the future shape of the elements in an excellent master plan; the process industry. of master planning at Brussels Airport and the need to adopt a proactive approach; the highlights of the Brussels Airport master plan; a number of case

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10.25-10.55 Patrick Wenzel, Senior Executive Manager, Fraport AG, Germany Patrick Theis, Managing Director, Drees & Sommer, Germany 7 billion CAPEX programme at Fraport: chances for lean construction Fraport is currently dealing with the biggest investment and expansion programme in airport history. While a fourth runway and a third terminal can be considered complex greenfield projects, about one half of the capital expenditure is also used for remodelling of the existing facilities while keeping up daily airport operations. In addition to these technical and operational challenges, Fraport also succeeded in boosting its yearly construction volumes by a factor of five within a period of five years. Lean principles contributed to this leap in organisational and management efficiency. The presentation will be held by Fraport and Drees & Sommer, focusing on the measures Fraport has taken to manage the challenge, and examples of lean management implementation. The audience will gain insights into the Fraport expansion programme from a technical and organisational point of view, and how lean management can be used to stabilise the construction process for an in-time and on-budget completion of airport projects. They will learn about: the expansion programme itself; applied methods and tools to manage complexity; continuous improvement process in a project organisation; cost effectiveness and project stability; models for standalone project organisation, with clear role descriptions, responsibilities and decision competencies. 10.55-11.10 REFRESHMENT BREAK 11.10-11.35 Eng San Teoh, Project Manager, Changi Airport Group (Singapore) Pte Ltd, Singapore Seletar Aerospace Park project Currently Singapore Seletar Airport caters mainly to general aviation use. It is mainly used by flying schools for pilot training. This airport will be upgraded under the Seletar Aerospace Park project, which will involve the upgrading of dated airport facilities such as extending the runway, building new taxiways and parking aprons, upgrading existing parking aprons, relocating the existing fire station and control tower, and installing a new instrument landing system. The estimated cost for the project is S$300 million. The objective of the upgrading of Seletar Airport is to support the aircraft maintenance repair and overhaul business. The new facilities provided will improve the airports attractiveness to investors. The 244m Seletar Airport runway extension will allow large aircraft (up to B757) to take off and land with full fuel load without any payload. The current runway length of 1,592m will be extended to 1,836m when completed. With the expected increase in aircraft movements, more aircraft parking stands will be built accordingly. Ultimately the runway will also be equipped with instrument landing system in one direction of the runway. While the runway is being upgraded the airport will remain operational throughout. To facilitate work at the runway, the runway will be closed during its operational offpeak periods from 1830hrs to 0830hrs daily. Existing services and roads will be diverted to facilitate the runway extension. In order to extend the runway, about 300,000m3 of earth will be brought in to backfill various low-lying areas. The Seletar Aerospace Park development will take about five years to complete. This project will demonstrate that with proper and diligent planning, an airport can be upgraded without a need to fully close the airport. 11.35-12.00 Stephen Silverhart, General Manager Consulting Services, Greater Toronto Airports Authority, Canada ORAT Overnight transition. Not for the faint of heart? Operational readiness, overnight transition versus incremental opening. Many airport operators have relegated overnight transition programmes to the waste bin; is this necessary, desirable, and truly focused on customer service, or just an effort to overmanage risk and the media? The presentation will explain the benefits and drawbacks of incremental versus overnight transition following an ORAT programme.

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12.00-12.25 Denis Leluc, VP International Operations, Aroports De Paris Management, France New facilities: opening shared experience Airports confronting traffic growth are constantly opening new facilities. Based on its experiences in Paris and abroad, the Aroports de Paris Group has developed a methodology to prepare the opening and make sure that nothing is forgotten. From Cambodia to Egypt, from Algeria to Mexico, the methodology emphasises the necessary coordination between the multiple stakeholders that are to be present prior to the d-day. From the first stone to the opening ceremony, from design to the first passenger, a challenge leading to success. The audience will benefit from the shared experience of what to do and what not to do, check lists and items that are not to be forgotten when opening a new terminal, airport or installation. We will go step by step through the different airport management fields from maintenance to commercial operation, sharing the problems of coordination and preparation to make sure that the opening is a success. The timeframe will be explained, killing the idea that opening preparation is the last thing that needs to be thought of when everything is done. You will learn that success is not random, and neither is failure! 12.25-12.50 Al Lyons, Principal, Arup, USA Airport cooperative research programme, airport terminal activation study: initial findings This presentation will review the initial findings of the National Academy of Sciences Airport Cooperative Research Program Airport Terminal Activation study. The goal of the study is to identify current practices used to open new airport terminal facilities, so that best practices can be identified. The objective of the study is to share these practices with the industry, to help make sure that the billions of dollars governments invest in airport facilities result in facilities that open successfully, ideally with good press, delighted passengers, happy airlines and no surprises opening day should be just like any other day. Participants will learn about the characteristics of successful and less than successful airport openings through a review of case studies of recent airport openings. These case studies explore how the activation teams were structured, how the openings were managed, how progress was reported, and how issues were resolved. This knowledge should enable participants make sure that the airport facilities projects they are involved with open successfully. 12.50-15.00 LUNCH in the delegate dining area of the exhibition hall

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