HR 1 and 2

RH 1
Diagnostic evaluation
To calculate thepresent value of a capital of $1,000.00 in one year, given

an interest rate of 20%, we must apply the following formula:
Present Value = 1,000.00/(1 + .20)
Choose one;
True
False
Feedback
The appropriate answer is 'True
Juan is an intern in the Administration and Finance Department. He was

assigned to perform the human capital investment demand curve. What
data do you need to have in order to make this curve?
1. Financial resources
2. Investment in human capital
3. Marginal rate of return
4. Opportunity cost
5. Net present value
Select one:
A. 1, 2
B.3, 4
C.4, 5
D.2, 3
Feedback
Your answer is incorrect.
The correct answer is:2, 3
Relate each statement to the aspect to which it refers:
It is a daily personal decision and it is also a Answer 1
Futuro pe rsona l
good diagnosis of where you are now and
where you want to be tomorrow.
Learning and change are transformational Answer 2

Futuro orga niza cional
processes, and not all people are willing to pay
the price for this.
Trainees and the human resources area must Answer 3

Ca pac itac ión
keep in mind that the only permanent thing in
the organization is change and learning.
Investing in human resources learning is
directly associated with where you want your Answer 4
Esfuerzo
organization to be tomorrow, and to do this you
must also analyze where your organization is
today.
Feedback
Your answer is partially correct.
You have correctly selected 2.
The correct answer is:
It is a daily personal decision and it is also a good diagnosis of where you
are now and where you want to be tomorrow.
- Personal future,
Learning and change are transformational processes, and not all people
are willing to pay the price for this.
- Effort,
Trainees and the human resources area must keep in mind that the only
permanent thing in the organization is change and learning.
- Training,
Investing in human resources learning is directly associated with where
you want your organization to be tomorrow, and to do this you must also
analyze where your organization is today.
- Organizational future
Select and drag to the corresponding space the words that correctly
complete the statement.
In order for the to allow the recovery of there must be a in the
subjects, which leads them to do their part.
for its own , otherwise the company's will be of no use.
efforttrainingtraininggrowthtraininginvestment in
personnelproductivitymotivationfinancingattitude
Feedback
Select and drag to the corresponding space the words that correctly
In order for [training] to recover the [investment in personnel], there must

be a [motivation] in the subjects, which leads them to do their part
for its own [growth], otherwise the [effort] made by the company will be of
no use.
In the company Tecnología Aplicada S. A de C.V. seeks to increase
productivity by implementing a year-long training program. Training costs
pending amortization at a specific date should be included in the balance
sheet report at the date of evaluation. The statement is either true or
false.
Choose one;
True
False
Feedback
Training expenses will have a subsequent effect and their benefits will be
obtained in the near or distant future, thus these expenses will be accrued
or amortized at a later date.
Thus, "human assets" will be represented by the training costs pending
amortization at a given date; therefore, they should be included in the
balance sheet report at the date of their evaluation.
Relates the job positions, according to the description or characteristic

that represents them.
Post Particularity
Operational a) They develop within the organization, defend the
professional and social interests linked to the tasks
they perform.
Middle management b) The positions in charge of supervising personnel
and reporting to their superiors.
3. Management c) It is usually the workforce, who develop the
product or service of the company or organization.
d) At these levels the growth expectations of both
individuals and the organization are higher and the
personal training and investment is long term
e) Has the power and function of recruiting,
selecting and directing personnel, as well as
managing the company's investments.
Select one:
A.1a, 2b, 3c
B.1c, 2b, 3d
C.1c, 2d, 3e
D.1d, 2b, 3e
Feedback
The correct answer is:1c, 2b, 3d
It is a flexible line of movement through which a person moves during

his/her working life, so that he/she can start his/her career development
with support from the organization:
Select one:
A.recording of daily activities
B.list of strengths and weaknesses
C.life and career planning
D.race route
Feedback
The correct answer is:race route
These are three important areas to consider when establishing your life
and career plan. This statement is either true or false.
Choose one;
True
False
Feedback
These are four important areas in life and career planning:

- With myself
- The family
- The work
- The environment
The appropriate answer is 'False
Match each step in developing a life and career plan with its description:
It is necessary to determine it so that
the goal does not remain just a good Answer 1
wish and to evaluate how progress is Ana liza r los ante c e de nte s
going. It is advisable to set a start date

and a deadline, as well as one or more
partial dates.
It consists of reflection and Answer 2
introspection to find out where you have Dete rmina r indic adore s
been and where you are now, asking
yourself questions such as: What is my
situation? What are my strengths and
weaknesses?
They are established taking into
account the personal context and what Answer 3
is desired, in observable, measurable Fijar la s e stra te gias de a cc ión
and quantifiable terms. It should be

drafted in a clear manner to be useful
for decision making.
Answer 4
Actions should be determined in a clear Fijar la s e stra te gias de a cc ión
and logical sequence, and congruent
with the objectives.
Feedback
You are then provided with an activity, which you can do as an option.
1. Download the Life and Career Plan form.
2. Fill out the form with your data.

Once you have filled out the form download the Evaluation Rubric.
4. Evaluate your life and career plan by following the rubric and identify
your score on the leaderboard.
It is necessary to determine it so that the goal does not remain just a
good wish and to evaluate how progress is going. It is advisable to set a
start date and a deadline, as well as one or more partial dates.
- Determine indicators,
It consists of reflection and introspection to find out where you have been
and where you are now, asking yourself questions such as: What is my
situation? What are my strengths and weaknesses?
- Analyze the background,
They are established taking into account the personal context and what is
desired, in observable, measurable and quantifiable terms. It should be
drafted in a clear manner to be useful for decision making.
- Establish objectives and goals,
Actions should be determined in a clear and logical sequence, and

congruent with the objectives.
- Set action strategies
Luisa is the head of the training area, she asks her employees to tell her
what theTraining Needs Detection process is.
Which of your colleagues said it correctly?
Select one:
A.Carmen
1. Define target population and analyze
2. Concentrate results and analyze the detection of training needs
3. Design and apply measurement instrument
4. Elaborate the training needs detection report.
B.Armando
3. Analyze the problems of the position and define the target population
C.Lucero
1. Conduct a target population analysis
2. Develop training needs detection and measurement report
4. Design and apply instrument
Mr. Pedro
1. Analyze the organization and define the target population
Feedback
Pedro
The company Vasos y Plásticos Rodriguez is going to carry out a
Training Needs Assessment (DNC) and has asked the training assistant
to collect information on the number of employees in the entire company,
the job positions, how many employees there are in each category, the
age of each employee, their schooling, as well as possible vacancies or
substitutions of personnel.The training assistant has been asked to collect
information on the number of employees in the entire company, job
positions, how many employees there are in each category, age of each
employee, schooling, as well as possible vacancies or substitutions of
personnel.
To obtain all this information, please contact the corresponding area:

Select one:
A.the archives of previous trainings
B.organizational effectiveness index
C.operations analysis
D.human resources inventory

Feedback
The correct answer is:human resources inventory.
Luis wants to obtain a better position within his company, in order to
improve his salary, and this implies both greater authority and
responsibility.
What kind of training does Luis need to achieve his goals?
Select one:
A.Induction
B.On-the-job training
C.Promotional training
D.Pre-entry training
Feedback
Your answer is correct.
The correct answer is:Promotional training
These are sections of a training plan,except

Select one:
A. Strategies
B. Programs
C. Budget
D. Policies
Feedback
The correct answer is: Strategies
David is a 60-year-old man who is nearing retirement. Considering that

the company in which he works plans to invest in human capital
formation, what is the appropriate performance statement for this
individual, taking into account the time he has left to work, the productivity
he will be able to develop and his age?
Select one:
A.The older you get, the better your performance
B.Lower age, lower performance
C.The lower the age, the higher the yield
D.The older you get, the lower your performance

Feedback
The correct answer is:The older you get, the lower your performance.
What is net present value?
Select one:
A.Discount rate at which the net present value of a human capital
investment is zero.
B.Indicator expressed as a percentage that measures the value of

interest.
C.Percentage that is applied to the amount of investment we made

(investor or lender) and that shows the profit we obtained from such
investment.
D.Accumulation of benefits observed and distributed over several years,

represented by the productive part of the individual.
Feedback
The correct answer is:Accumulation
of benefits observed and distributed over
several years, represented by the productive part of the individual.
Match the name of each area to be considered in life and career planning
with its corresponding description by dragging the name to its description.
Through it, group membership is achieved and Answer 1
through groups it is possible to influence the El e quipo
social environment.
It is the environment conducive to the original Answer 2
growth of the individual and can become an El me dio ambiente
environment conducive to growth in order to

promote its development.
Answer 3
Area that refers to the internal communication El a mbiente la bora l
or personal clarity necessary to achieve
awareness and knowledge of the person.
Answer 4
It is unique and unrepeatable and we all have a Consigo mismo
responsibility to keep it in balance.
Feedback
Through it, group membership is achieved and through groups it is

possible to influence the social environment.
- The work,
It is the environment conducive to the original growth of the individual and

can become an environment conducive to growth in order to promote its
development.
- The family,
Area that refers to the internal communication or personal clarity

necessary to achieve awareness and knowledge of the person.
- I get it myself,
It is unique and unrepeatable and we all have a responsibility to keep it in

balance.
- The environment
1.- These are requirements to be met by institutions or independent

persons wishing to provide in-company training:
1.Verify that they have the professional training to provide the training and
coaching courses.
2.Not to be linked to persons or institutions that propagate any religious
creed.
Proof that they are either a Mexican institution or that they have Mexican
nationality, as the case may be.
4.Demonstrate that they have sufficient knowledge of the activity in which

they will train or train
Select one:
A. 1,2, 3
B. 1,2, 4
C. 1,3, 4
D.2, 3, 4
The correct answer is: 1, 2, 4
Laura works as a file clerk in a customs brokerage company, while Diana

is a receptionist in the same company. Both have been assigned the task
of expanding their skills and knowledge in the other's position, so they will
carry out a temporary exchange of activities.
What type of approach to people development within the workplace is
being implemented?
Select one:
A.Job rotation
B.Coaching/mentoring/tutoring
C.Assignment of task forces
D.Job role exchange
The correct answer is:Job rotation
1. The employer consults the status of its administrative sanctioning process in the Inspection
Process Support System.
6.- Select and drag to the corresponding space thewordsthat correctly

The courses offered in the DistanceTraining Programfor Workersare
courses that , while those of the Training Program for Multiplier Agents
are courses that , both .
Select and drag to the corresponding space thewordsthat correctly
The courses offered in the DistanceTraining Programfor Workers are

courses that [are taken online], while those of the Training Program for
Multiplier Agents are courses that [are given in person], both [are free of
charge].
7.- Accordingto the contents of the module, what are the benefits
achieved with the training?
1. Learning is facilitated
2. The creation of an entrepreneurial culture is achieved
3. Lower employee turnover rate
4. Personal development programs are improved
5. Higher productivity is achieved
6. Improved staff readiness
7. Individual participation is encouraged
Select one:
A. 1,3, 4, 6
B. 1,3, 5, 6
C.2, 3, 6, 7
D.2, 4, 5, 7
8.- The duties or attributions of the Federal Labor Inspector are as

follows:
1. Overseeing that employers comply with the labor provisions in force.

2. Monitor that workers comply with their duties and schedules.
3. Ensure that workers have the corresponding labor skills certificates.
4. Oversee that the commissions established in the labor regulations are
in place
5. Verify that the workers' representatives have the written permission of
the employer to belongto a commission.
Select one:
A. 1,2, 4
B. 1,3, 4
C.2, 3, 4
D.3, 4, 5
9.- Relates the services offered by the Ministry of Labor and Social
Welfareto employers to support them in fulfilling their obligation to provide
trainingto their workers, with their respective purpose or objective.
Internet portal
where information Answer 1
Portal de Ca pa c ita c ión, Adie stramie nto y Productivida d Labora l
on the Federal
Labor Inspection
can be consulted.
Offers coursesto
employeesto enable Answer 2
them to plan, Progra ma de Formac ión Pre se nc ial
organize, deliver
and evaluate
training courses.
Offers courses Answer 3
thatallow workers to Conoc e a tu inspe ctor
develop or improve
their job skills.
Its objective is
toprovide MSMEs
with elements that
facilitate the
implementation of
programs to
increase the
productivity of their
workers.
Internet portal where information on the Federal Labor Inspection can be
consulted.
- Get to know your inspector,
Offers coursesto workers in order to enable them to plan, organize,
deliver and evaluate training courses.
- Training Program for Multiplier Agents,
Offers courses that allow workers to develop or improve their labor
competencies.
- Distance Training Program for Workers,
Its objective is toprovide MSMEs with elements that facilitate the
implementation of programs to increase the productivity of their workers.
- PROLAB
10.- From the list of words at the bottom, drag the words that complete the
statement to the corresponding space:
Article 153-J mentions that, in order to increase productivity in

companies, programs will be developed that will have, among other
objectives, to improve of work, as well as the measures for
From the list of words at the bottom, drag the words that complete the
statement to the corresponding space:
Article 153-J mentions that, in order to increase productivity in

companies, programs will be developed that will have, among other
objectives, to improve working [conditions], as well as [safety and
hygiene] measures.
Module 1
Activity 1
1.- Training favors 3 important aspects. Relate each statement to the

aspect it relates to in the training:
Utilizes improved Answer 1
communication between Rela c ione s huma na s e n el grupo de tra bajo
groups and individuals
Promotes attitudes towards Answer 2
the achievement of
La orga niza c ión
organizational objectives.
The worker implements Answer 3
personal growth and progress Individuo
Answer 4
Leadsto higher profitability
La orga niza c ión
The employee puts motivation Answer 5

and achievement into
Rela c ione s huma na s e n el grupo de tra bajo
practice.
Promotes cohesion in the Answer 6
work groups. Rela c ione s huma na s e n el grupo de tra bajo

Utilizes improved communication between groups and individuals
- Human relations in the work group,
Promotes attitudes towards the achievement of organizational objectives.
- The organization,
The worker implements personal growth and progress
- Individual,
Leadsto higher profitability
- The organization,
The employee puts motivation and achievement into practice.
- Individual,
Promotes cohesion in the work groups.
- Human relations in the work group

2.- Observe the following conceptual map with the most important
elements of the training.
Order the following words according tothe missing numbers in the picture.
a. knowledge
b. educational process and continuum
c. the workers
d. work
e. the organization
f. low employee turnover rate
g. ongoing process
h.
https://www.procadist.gob.mx/moodle/mod/page/view.php?
id=16752trainers i. competencies
j. lower attrition
k. staff
l. resource
Select one:
A.1b, 2c, 3e, 4a, 5d, 6f
B.1b, 2c, 3k, 4a, 5d, 6g
C.1g, 2h, 3d, 4i, 5k, 6j
D.1l, 2k, 3c, 4m, 5e, 6a
The correct answer is:1b, 2c, 3e, 4a, 5d, 6f

3,. Identify what type of training (internal or external) the following
statements referto:
It can be taken in different educational Answer 1
institutions, nearby and/or professional
Ca pac ita c ión e xte rna
ones.
Courses can be given before, during or Answer 2
after working hours. Ca pac ita c ión inte rna
Answer 3
The class is outside of work
Ca pac ita c ión e xte rna
Companies can organize their own courses Answer 4

It can be taken in different educational institutions, nearby and/or
professional ones.
- External training,
Courses can be given before, during or after working hours.
- Internal training,
The class is outside of work
- External training,
Companies can organize their own courses
- Internal training
Activity 2
1.- They are methods of development of people within the work,except:

Select one:
A.Assignment of tasks/new positions
B.Assignment of task forces
C.Assignment as assistant to management positions
D.Committee/New Project Assignments
The correct answer is:Assignment of tasks/new positions.
2.- In Pedro's organization, employees are resistant to change and have

no interest in the company. Pedro needs them to understand the
advantages of change, feel identity for the company where they work,
know the benefits of the company and how it benefits them.
What training trend can Peter use to solve the problem he has?
Select one:
A.Training and Neuro Linguistic Programming (NLP)
B.Training and multiple intelligences
C.Training and empowerment
D.Training focused on the development of a service culture
Feedback
The correct answer is:Training and neuro-linguistic programming (NLP).
3.- Sofia is head of HR in a telemarketing company, andthrough the
detection of needs she realized that the service offered by sales agents
has many deficiencies, among them, that the language they use to
communicate is not adequate. This has led to a significant decrease in
sales.
What training trend should Sofia follow to address this problem?
Select one:
A.Training and multiple intelligences
B.Methods for the development of people in the workplace
C.Competency-based training
D.Training and neuro-linguistic programming (NLP)
Feedback
The correct answer is:Training and multiple intelligences.
Evaluation module 1
1.- A transport company has a new accounting software. The manager of

the finance area urgently needs to get employees onboard, so he himself
has decided to hold a session on this new program during the workday.
What classification of training is being referredto?

Select one:
A.External
B.Internal
C.Group
D.Financial
2.- Accordingto the contents of the module, what are the benefits
achieved with the training?
1. Learning is facilitated
2. The creation of an entrepreneurial culture is achieved
3. Lower employee turnover rate
4. Personal development programs are improved
5. Higher productivity is achieved
6. Improved staff readiness
7. Individual participation is encouraged
Select one:
A. 1,3, 4, 6
B. 1,3, 5, 6
C.2, 3, 6, 7
D.2, 4, 5, 7
3.- its objective is to influence the behavior of individuals in order to

increase their productivity at work in a comprehensive manner.
Select one:
A.Training
B.Coaching
C.Orientation
D.Assignment of task forces
Feedback
The correct answer is:Training
4.- The _______________ is a continuous process that strengthens work

performance and is a means to develop people's competencies and skills.
Select one:
A.job rotation
B.Guidance
C.training
D.mentoring
5.- Creates a competitive advantage that helps the companyto be at a
high level of production and lower costs in all functional areas.
Select one:
A.Service culture
B.Training
C.Mentoring
D.Neurolinguistic programming
Feedback
The correct answer is:Training
Mariajoined a very important pharmaceutical company in which she is

given the opportunity to participate in the planning, organization and
administration of her job. She is therefore an active participant who,
together with her colleagues, can improve her own potential and that of
the company.
What type of training is provided at the company where Maria works?

Select one:
A.Based on multiple intelligences
B.In empowerment
C.Competency-based
D.Focusedon service culture
Feedback
The correct answer is:In empowerment
Training is very importantbecause it helpsthe organizationto:

Select one:
A.fostercohesion in work groups by improving communication between
groups and individuals.
B. toprovide people with the knowledge and skills they need in their jobs.
C.enable the employeeto practice motivation, fulfillment, and personal
growth.
D.leadto greater profitability and foster attitudes towards achieving
objectives.
Feedback
The correct answer is:leadto increased profitability and foster attitudes towards
achieving objectives.
8.- Relates the method for the development of people in the workplace
with its respective definition.
Method Defin
1. Committee Assignment/New Projects a) It is the preparation or
and/or personal developm
ranging from daily trainin
Job rotation b) It is a working group w
for example, the develop
competencies.
3. Assignment of task forces c) It involves assigning gr
committees for specific p
problem solving or new p
4. Managers' panels for training d) It is the exchange of jo
of the organization on a t
increase their capabilities
absenteeism.
5. Coaching/Mentoring/Tutoring e) It is translated as "spe
teams" thatare assigned
tasks.
Select one:
A.1b, 2d, 3a, 4c, 5e
B.1c, 2a, 3b, 4e, 5d
C.1c, 2d, 3e, 4b, 5a
D.1e, 2c, 3d, 4b, 5th
9.- The Human Resources Directorinstructs his assistantat 7:00 p.m. to

improvise a course to be givento the employees the following day.
What should the assistant answer?
Select one:
A.That since he knows something about Resilience, he will give them a
talk to broaden their knowledge and skills.
B.That hewill review the workers' schedules to notifythose who arrive
early to attend the course so that they do not miss the opportunity to
prepare themselves further.
C.That training is a process that needs to be systematized and must have
a defined objective, which gives a few days to see the training needs and
organize the course.
D.That he will check with the department heads who are still in place to
see who can teach thecourse.
What type of training is also known as an off-the-job class and can be
taken at nearby schools, vocational schools or colleges.
Select one:
A.Internal training
B.External training
C.Extracurricular training
D.Training based on multiple intelligences
Module 2
Activity 2
The following text is a compilation of articles 153-S to 153-X, the missing

words are at the bottom,to complete the text drag each wordwhereit
corresponds.
When fails to comply with its obligation to maintain and implement

training plans and programs, it will be sanctioned.
It is the right of the who has passed the training courses to receive a
certificate authenticated by the , shall be made known to the ,
through the National Committee or so that the Secretariat may
register them when formulating the list of trained workers.This will be
usedfor promotion purposes within the company. Any action derived from
the training and education obligations may be exercised before the by
the workers and employers, since it is their right.
his answer is correct.
The following text is a compilation of articles 153-S to 153-X, the missing

words are at the bottom,to complete the text drag each wordwhereit
corresponds.
When the [employer] fails to comply with its obligation to maintain and
implement training plans and programs, it shall be sanctioned.
It is the right of the [worker] who has passed the training courses to
receive a certificate authenticated by the [Comisión Mixta de
Capacitación, Adiestramiento y Productividad], which will be made known
to the [Secretaría del Trabajo y Previsión Social], through the National
Committee or [Labor Authorities] so that the Secretaría del Trabajo y
Previsión Social] may register them when formulating the list of trained
workers, which will be used for promotion purposes within the
company.This will be usedfor promotion purposes within the company.
Any action deriving from the training and education obligations may be
brought before the [Conciliation and Arbitration Boards] by the workers
and employers, since this is their right.
2.-
At La Tachuela, SA de CV there are prejudices among workers, and they

continually lose respect for each other. Juan, an accounting clerk,
tellsAngel, the personnel manager, that he read that workers should
receive training to encourage them torespect human rights and eliminate
prejudices to improve teamwork.
The legal basis to which Juan refers is described in Article Three of:
Select one:
A.Political Constitution of the United Mexican States
B.the Political Constitution of Mexico City.
C.the Federal Law of Workers in the Service of the State

D.Federal Labor Law
3.-
Within CenterIn SA de CV, Rubén, as the employer, does not allow the
labor authorities to carry out the corresponding inspections. Camilo,
wanting to carry out the inspection, tellsRuben that he only needs to
review the work standards he applies. He explains that he will identify
himself, report everything he does and give you a written report. Ruben,
however, does not agree.
Which article is Ruben violating in the above case?
Select one:
A.Art. 123 of the Political Constitution of the United Mexican States.
B.Art. 123 of the Federal Labor Law
C.Art. 132 of the Federal Labor Law
D.Art. 153 of the Political Constitution of the United Mexican States.

4.-
The functions or characteristics of the Joint Training, Training and

Productivity Commissions are as follows:
1. Monitoring training programs

2. Propose changes in the benefit arrangement
3. They are formed only in companies with more than 50 employees.
4. To make the National Committee efficient within the company
5. Only incorporated in companies with up to 50 employees
6. Propose general training systems
7. Establish measures agreed with the National and State Productivity
Committees.
Select one:
A. 1,3, 7
B.2, 4, 6
C.2, 5, 7
D. 1,2, 4
5.-
Articles 153-B and 153-C referto training and education programs and list
the type of program to which each example corresponds.
Program Example
a) Paco needs to update his computer skills and
improve the company's auditing procedure.
1. Training
b) Sebastian is a general employee of an important

company in Mexico, a place has been freed upfor
promotion to areaassistant manager, now he has to
acquire new skills and demonstrate that he has themto
fill the position.
1. Training c) Joaquín has just joined a department store, he

already knows what he has to do, but he does not
know how to do it, he needs to learnhow to achieve the
objectives for which the company hired him.
d) José works in a furniture company, he needs to

learn how to handle new tools that have arrivedto
speed up the production of wood.
Select one:
A.1b, 1d, 2c, 2a
B.1c, 1b, 2d, 2a
C.1b, 1c, 2a, 2d
D.1a, 1d, 2b, 2c

Feedback
The correct answer is:1a, 1d, 2b, 2c
Evaluation 2
1.-
Article 153-M of the Federal Labor Law states that the workers' collective
bargaining agreement must state that they must receive training and
education, as well as the conditions and times under which they are to be
carriedout.
Choose one;
True
False
2.-
It is the right of workers who participate in a training course, even if their

grade is not approved, to receive a certificate that they have been trained,
authenticated by the company's Joint Commission for Training and
Education.
Choose one;
True
False
Feedback
Article 153-T states that it is the right of workers whohave

passedtrainingcourses toreceive a certificate of approval of the course
authenticated by the company's Joint Commission forTrainingand
Education.
3.-
According to article 153-U, when a worker refusesto receive training,
arguing that he/she has the necessary knowledge, he/she must prove
itthrough:
1. Professional degree
2. Certificate of knowledge and skills
3. Proof of labor competencies
4. A proficiency test
Select one:
A. 1,2
B. 1,3
C.2, 4
D.3, 4
Feedback
4.-
According to article 153-H, training plans and programs shall:

Select one:
A.To be prepared 60 days prior to the start of operations of the work
center.
B.Consider all levels of the company, as well as all jobs.
C.Lasting morethan two years.
D.Establishthe order in which workers in the same position will be trained

accordingto the employer's requirements.
Feedback
The correct answer is:Consider all levels of the company, as well as all jobs.
5.-
Its objective is to monitor compliance with labor regulations through

inspection visits, counseling or other alternative mechanisms to promote
decent work.
Select one:
A.General Directorate of Training and Education for Labor Inspection

(DGCAIL)
B.General
Directorate for Training, Education and Labor Productivity
(DGCAPL)
C.Directorate General of Federal Labor Inspection (DGIFT)
D.General Directorate for the Registration of Associations (DGRA)

Feedback
The correct answer is:Dirección General de Inspección Federal del Trabajo
(DGIFT).
6.-
Who will ensure that the Joint Training, Training and Productivity
Commissions are integrated and operate in a timely and normal manner?
Select one:
A.Labor authorities
B.Workers
C.Employers
D.The union
Feedback
The correct answer is:The labor authorities
7.-
Article 153-E establishes that all companies,including micro and small
companies, shall form Joint Training, Training and Productivity
Commissions.
Choose one;
True
False
8.-
Which of the following statements does not correspondto what is stated in

Article 3 of the Political Constitution of the United Mexican States?
Select one:
A.All persons have the rightto receive an education.
B.All persons have the rightto receive an education during their
childhood
C.Educationprovided by the state shall be aimed at the harmonious

development of all the faculties of the human being.
D.Education shall be democratic, in the sense that it shall foster the

constant economic, social and cultural improvement of the people.
Feedback
The correct answer is:Everyone has the rightto receive an education during
childhood.
9.-
These are requirements that must be met by institutions or independent

persons wishing to provide training within organizations in accordance
with Article 153-G of the Federal Labor Law.
1. Prove before the Ministry of Labor and Social Welfare that they have
sufficient knowledge in the activity they are goingto train.
2. Based on technical standards of labor competence
3. Prove their professional preparation in the branch or activity in which
they will teach the courses.
4. Have no links with persons or institutions that propagate any religious
creed.
5. Specify the stages in which the training and coaching will be provided.
6. Establish the order in which workers are to be trained
Select one:
A. 1,2, 5
B. 1,3, 4
C.2, 3, 4
D.2, 5, 6
Feedback
10.-
These are requirements to be met by institutions or independent persons

wishing to provide in-company training:
1.Verify that they have the professional training to provide the training and
coaching courses.
2.Not to be linked to persons or institutions that propagate any religious

creed.
Proof that they are either a Mexican institution or that they have Mexican
nationality, as the case may be.
4.Demonstrate that they have sufficient knowledge of the activity in which

they will train or train
Select one:
A. 1,2, 3
B. 1,2, 4
C. 1,3, 4
D.2, 3, 4
Activity 4
1.-
Relates each procedure with the format that must be used to carry it out,
considering what is indicated in the Agreement by which the
administrative criteria, requirements and formats to carry out the
procedures and request the services related to training, education and
productivity of the workers are madeknown.
Establishment of the Joint Commission for Training, Answer 1
Education and Productivity for companies with more DC-2
than 50 employees.
Answer 2
Submission of List of Competency or Job Skills
Proofs DC-5
Answer 3
Issuance of Competency or Job Skills Certificates DC-1
Elaboration of the Training, Education and

Productivity Plan and Programs.
Establishment of the Joint Commission for Training, Education and
Productivity for companies with more than 50 employees.
- DC-1,
Presentation of List of Competencies or Job Skills Certificates
- DC-4,
Issuance of Competency or Job Skills Certificates
- DC-3,
Elaboration of the Training, Education and Productivity Plan and
Programs.
- DC-2
2.-
https://www.procadist.gob.mx/moodle/mod/page/view.php?
id=16691https://www.procadist.gob.mx/moodle/mod/page/view.php?
id=16691Sara is head of training at astart-up company. Your manager
has asked you to develop the training plan and programs. Which
document should you consult to review the guidelines of the training and
education plan and programs?
Select one:
A.The Agreement thatdiscloses the administrative criteria, requirements

and formats to carry out the procedures and request the services related
to training, education and productivity of workers.
B.The Federal Labor Law
C.The Political Constitution of the United Mexican States
D.The company's internal regulations

Feedback
The correct answer is:The
Agreement by which the administrative criteria,
requirements and formats to carry out the procedures and request the
services related to training, education and productivity of workers are
madeknown.
3.-
Pedro is the head of development and training in a company with more

than 80 employees. What should Pedro take into account for the creation
and operation of a joint commission?
Drag the word to the appropriate place to complete the text.
The Joint Training, Training and Productivity Commissions must be
established in each company that has , and their composition and
operation will be determined and documented by the and the , or by the
employer and holder of the collective bargaining agreement.The
composition and operation will be determined and documented by the -
and the , or by the employer and the holder of the collective
bargaining agreement. More than one may be formed, or joint
subcommittees may be formed when agreed by the parties and the needs
of the company so require.
branchemployerunionlessthan 50 workersmorethan 50
workersjointcommitteerepresentativesworkersmajoritypartner
Feedback
Pedro is the head of development and training in a company with more

than 80 employees. What should Pedro take into account for the creation
and operation of a joint commission?
Drag the word to the appropriate place to complete the text.
The Joint Training, Training and Productivity Commissions must be
established in each company with [more than 50 workers], and their
composition and operation will be determined and documented by the -
[employer] and the [workers], or by the employer and the [union] that
holds the collective bargaining agreement. More than one [joint
committee] may be formed, or joint subcommittees may be formed when
agreed by the parties and the needs of the company so require.
4.-
Juan has been charged with preparing form DC-1 "Report on the
constitution of the Joint Commission on Training, Education and
Productivity". What data must be included in the document?
1) Company data
2) Employee data
3) Data from the Joint Commission on Training, Education and

Productivity.
4) Data of the establishments in which the commission applies.
5)Employer's data
Select one:
A. 1,2,4
B. 1,3,4
C. 2,3,5
D. 2,4,5
Activity 5
1.-
Pedro has to execute the training, education and productivity plans and
programs of his company, which document should be givento the workers
at the end of a course, considering the provisions of article 153-T and
153-U of the Federal Labor Law?
Select one:
A.DC-3
B.DC-2
C.DC-4
D.DC-1
E.DC-5
2.-
Which of the following is not a characteristicof training, coaching and

productivity plans and programs?
Select one:
A.Prevent occupational hazards
B.Provide information on the application of new technology.
C.Hiring and firing personnel
D.Updating and promoting staff development
E.Addressing training needs

3.-
Relates the guidelinesto be followed for the issuance of certificates of

competency to the appropriate process.
Answer 1
To be Los c a pa c ita dore s e xternos o por la e mpre sa c uando lo da instruc tor inte rno
elaborat
ed in:
Answer 2
Issued El formato DC-3
by:
Answer 3
Surrend Los tra ba ja dores que tomen un c urso de c a pac ita c ión
er to:
Answer 4
Authenti La Comisión Mixta de Ca pa citac ión, Adie stra mie nto y Produc tivida d e n e mpresas c on má s de 50 tra ba ja dore s
cate by:
Feedback

To be elaborated in:
- The DC-3 format,
Issued by:
- External trainers or by the company when given by an internal instructor,
Surrenderto:
- Workers who pass a training course or proficiency exam,
Authenticate by:
- The Joint Commission for Training, Development and Productivity in companies with more
than 50 workers
Activity 6
1.-
Every company is obliged to submit the lists of certificates of competency

or job skills to:
Select one:
A.Secretary of Labor and Social Welfare
B.The Federal Labor Board
C.The Directorate of Training and Productivity
D.The Business Training Information System (SIRCE)

Feedback
The correct answer is:The Secretary of Labor and Social Welfare.
2.-
When institutions, schools or organizations specialized in training and

independent trainers apply for registration with the Ministry of Labor and
Social Welfare, they must submit the form:
Select one:
A.DC-3
B.DC-1
C.DC-4
D.DC-5
E.DC-2
Feedback
The correct answer is:DC-5
3.-
Azulejos México S.A. de C.V., a company with 20 employees, is required

to submit the list of certificates. Through which channel can you perform
such action?
1. Personally, using the DC-4 form

2. Sending it by registered mail
3. Through the Internetby means of the Business Training Information
System (SIRCE).
4. By e-mail
5. Personally, using the DC-5 form
Select one:
A. 1,2
B. 1, 3
C.2, 3
D.3, 5
E.4, 5
4.-
Cristobal is an internal trainer. He does not need to be authorized and
registered with the Secretary to provide the training, what other persons
also do not require authorization to provide training?
1. Competent authorities of the Secretariat

2. External trainers
3. Foreignersto Mexican workers in Mexican territory, or when the
workers receive training abroad.
4. Personnel of the companies from which a good or service of any nature
is acquired.
5. Institutions dedicatedto training
Select one:
A. 1,2, 3
B. 1,2, 5
C. 1,3, 4
D.2, 3, 5
E.3, 4, 5
Feedback
5.-
Select the words that correctly complete the following text:
Juan and Luis were scheduled to receive a training course within their
company. Juan decides to take it, while Luis refusesto participate arguing
that he has already taken it, so he will have to be evaluated with
e xa me n de suficie ncia
. If at the end of the course both of
c onsta nc ia de c ompe te ncia s labora le s
them pass, they should be given .
Feedback
Select the words that correctly complete the following text:
Juan and Luis were scheduled to receive a training course within their
company. Juan decides to take it, while Luis refusesto participate arguing
that he has already taken it, so he will have to be evaluated with
[proficiency test]. If at the end of the course both of them achieve a
passing grade, they shall be awarded [certificate of work competencies].
Evaluation
Drag the name of the format to the corresponding procedure.

1.-
Issuance of
Competency  DC-3
or Job Skills
Certificates
Constitution of
the Joint
Commission  DC-1
on Training,
Education and
Productivity
Elaboration of  DC-2
the Training,
Education and
Productivity
Plan and
Programs.
Presentation
of List of  DC-4
Competencies
or Job Skills
Certificates
Application for
registration of  DC-5
external
training agent
 DC-3
 DC-5
 DC-4
 DC-2
 DC-002A
 DC-1
Feedback
2.-
Alma must check that the documents correspondingto the legal

procedures related to training and education have theappropriate
information. In which document should the information indicated in each
statement be presented? From the list at the bottom, drag the option that
completes the statement correctly to the corresponding space:
The address of the establishments must be included in , when the joint

commission for training, education and productivity governs for several
establishments.
The manner of meeting and adopting resolutions should be indicated at

.
The should include the minutes of the meetings of the joint training,
education and productivity committee.
The objectives and contents of the courses, as well as the positions and
levels of workfor which they are intended, must be included in the .
In it is necessary to note the stages in which the training will take

place.
format DC-2worker contractactivitylogformDC-5integration and operationacttrainingplanand

programform DC-1
Feedback
Alma must check that the documents correspondingto the legal

procedures related to training and education have theappropriate
information. In which document should the information indicated in each
statement be presented? From the list at the bottom, drag the option that
completes the statement correctly to the corresponding space:
The [format DC-1] must include the domicile of the establishments, when
the joint commission for training, education and productivity governs for
several.
The manner of meeting and adopting resolutions must be indicated in the

[minutes of integration and operation].
The [record of activities] must include the minutes of the meetings of the
joint training, education and productivity committee.
The [training plan and program] must include the objectives and contents
of the courses, as well as the positions and work levelsfor which they are
intended.
In the [format DC-2] it is necessary to note the stages in which the

training will take place.
3.-
Relates each type of instructor with the documentation that must be

submitted for registration with the STPS. Drag the instructor type to the
corresponding document.
Documentation
 Legal entity
proving
technical
knowledge
Copy of tax
certificate  Foreign instructor
specifying
training
activities
 Individual with business

Articles of activity
Incorporation
Proof of legal  Independent Instructor

stay to provide
training
 Independent Instructor
 Legal entity
 Internal instructor
 Foreign instructor
 Individual with business activity
Feedback
Documentation proving technical Independent Instructor

knowledge
Copy of tax certificate specifying Individual with business activity

training activities
Articles of Incorporation Legal entity
Proof of legal stay to provide training Foreign instructor

4.-
Jacinto registered in SIRCE the list of certificates of competency or job

skills, but when he wanted to complete the "Send" step, he was unable to
do so, what is the reason why he could not send the list?
Select one:
A.Not all of the programmed records have been entered
B.There was an error in the worker-course relationship.
C.Failed to generate the certificates electronically.
D.There is an error in capturing the names of the workers.

Feedback
The correct answer is:Not all of the programmed records have been entered.
5.-
Lic. Juan Manuel Pérez Ríos was recently hired by a company to take
charge of the Personnel Development department, mainly in the areaof
training.
https://www.procadist.gob.mx/moodle/mod/page/view.php?id=16691In
which document should you look for the requirements of the different
administrative procedures to comply with the employer's training
obligations?
Select one:
A.Political Constitution of the United Mexican States, Article 123
B.Federal Labor Law, ChapterIII Bis, On Productivity, Education and
Training of Employees
C.National Development Plan 2013-2018, To Democratize Productivity
D.Agreementestablishing the administrative criteria, requirements and

formats to carry out procedures and request services in the area of
training, education and productivity of workers.
Feedback
The correct answer is:Agreementby which the administrative criteria,
requirements and formats to carry out the procedures and request the
services related to training, education and productivity of workers are
madeknown.
6.-
In a company with 150 workers, dedicatedto the production of sweets, 15

days ago a course on "Teamwork" was given by an external instructor.
The certificate of competencies or job skills (DC-3) was authenticated by
the workers' representative belongingto the joint committee and by the
employer. In addition, it bore the logo of the Ministry of Labor and Social
Welfare, as well as that of the training institution.
Considering what is indicated in the Agreement, regarding the

requirements of the Proficiency Certificates or job skills, which aspects
are not being complied with?
1. In companies with more than 50 workers, they must be authenticated

by the mixed commission for training, education and productivity (one
representative of the employer and one representative of the workers).
2. In companies with more than 50 employees, they must only be
authenticated by the employer.
3. In companies with more than 50 workers, they must be authenticated
by the legal representative and the union representative.
4. With the exception of the certificates issued by the Secretariat, no
images or texts shall be used that make referenceto the fact that the
course has been recognized or validated by the Secretariat.
5. They can only bear the training agent's logo.
6. They must bear only the company's logo.
7. Only logos, images or letterheads identifyingthe company and the
training agent will be accepted.
Select one:
A. 1,2, 6
B. 1,4, 7
C.2, 3, 5
D.3, 5, 6
Feedback
7.-
The company where Irma works is in Querétaro. You recently changed

your name and company name and you need to register the list of
records of the last stage of the training, education and productivity plan
and program, but you don't know what to do, what should you do?
Select one:
A.Re-registeringthe company as if it were new
B.Register the lists in the registry you already have, without notifying the
change in the company's data.
C.Register the change in the Federal Labor Delegation of your entity.
D.Goto Mexico Cityto make the change.

Feedback
The correct answer is:Register the change at the Federal Labor Delegation of
your entity.
8.-
Select the word that correctly completes the following statements:
When the list of certificates of competency or job skills is submitted in

SIRCE
person, shall be used, and when it is submitted
SIRCE
electronically, shall be used.
forma to DC-3
Companies with of 51 workers may submit their list of
individua l
competency or job skills certificates by or
electronically.
forma to DC-4
Companies with of 50 employees should submit their
impresos
list of competency or job skills certificates to .
Feedback
Select the word that correctly completes the following statements:
The [DC format-4] shall be used when the list of certificates of

competence or job skills is submitted in person and the [SIRCE] shall be
used when it is submitted electronically.
Companies with [fewer] than 51 workers may submit their list of

competency or job skills certificates by [printed] means or electronically.
Companies with [more] than 50 workers must submit their list of
competency or job skills certificates [electronically].
9.-
Ismael has some doubtsabout the training procedures, help him by

completing the statements, dragging the correctwordsto the
corresponding place.
The labor inspector may request evidence of the activities carried out by
the commission during the last .
The plan and program should be no longer than .
three yearstwelvemonthstwomonthstwoyears
Feedback
Ismael has some doubtsabout the training procedures, help him by

completing the statements, dragging the correctwordsto the
corresponding place.
The labor inspector may request evidence of the activities carried out by
the commission during the last [twelve months].
The plan and program must not be in effect for morethan[two years].
10.-
Jacinto has been assigned the task of registering for the first time the lists
of certificates of competencies or labor skills with the STPS, in what order
should he go through the steps to do so? Drag the statement to the
appropriate place.
 Select the establishment to which the list belongs

 Create new list
 Send listto STPS
 Check, in the e-mail, the user key and password generated in PSE
 Verify the number of certificates and registered employees
 Log into the SIRCE application with the definitive user name and password.
 Verify the progress of programmed certificates
 Log in to SIRCE INTERNET to change the password generated in the PSE.
 Worker-course relationship
 Generate andprintacknowledgement of receipt
 Registerthe company in the electronic services portal (PSE).
Feedback
The correct order for these items is as follows:
1. Registerthe company in the electronic services portal (PSE).

2. Check, in the e-mail, the user key and password generated in PSE
3. Log in to SIRCE INTERNET to change the password generated in the PSE.
4. Log into the SIRCE application with the definitive user name and password.
5. Worker-course relationship
6. Create new list
7. Select the establishment to which the list belongs
8. Verify the number of certificates and registered employees
9. Verify the progress of programmed certificates
10. Send listto STPS
11. Generate andprintacknowledgement of receipt
Activity 7
1.-
Drag thewordorwordsthat complete the statements to the corresponding

space.
The offers online courses for workers to develop or improve their job
skills.
The provides courses with the purpose of developing the skills to

plan, organize, deliver and evaluate training courses.
The is a tool that facilitates the implementation of programs to

increase worker productivity.
Distance Training Program for WorkersTraining Program for MultipliersMultiplier Agents

TrainingProgramProLAB Manual DevelopmentProgramMeet your InspectorProgram
Feedback
Drag thewordorwordsthat complete the statements to the corresponding

space.
The [Programa de Capacitacióna Distancia para Trabajadores] offers

online courses for workers to develop or improve their job skills.
The [Multiplier Agent Training Program] provides courses aimed at

developing the skills to plan, organize, deliver and evaluate training
courses.
PROLAB] is a tool that facilitates the implementation of programs to

increase worker productivity.
2.-
In the company Diseños Exclusivos S.A. de C.V. The company needs to

trainits personnel in occupational health and safety standards, but lacks
the resources to hire instructors, in addition to the fact that it does not
have personnel specializing in this area. Which of the services provided
by the Ministry of Labor and Social Welfare can you use?
Select one:
A.Labor Productivity
B.Meetyour inspector
C.Distance training program for workers
D.Training of Multiplier Agents

Feedback
The correct answer is:Distance training program for workers.
3.-
Type of inspection carried out when the employer is suspected of

misrepresentation or non-compliancewith labor standards.
Select one:
A.Verification inspection
B.Ordinary inspection
C.Initialinspection
D.Periodic inspection
E.Extraordinary inspection
Feedback
The correct answer is:Extraordinary inspection
Evaluation
1,.
The courses of theDistance Training Program for Workers are

characterized by being self-learning and having the support of an online
tutor for the seven days it takes to complete a course.
Choose one;
True
False
2.-
Select the words that correctly complete the statement.

Individuals who take a course in theDistance Training Program for
Workers are awarded a certificate of participation upon obtaining
8 o má s de c a lific ac ión la e valua ción fina l
at
.
3.-
orge, Luisa and Alejandro, at the request of their company, took the
Training of Instructors course offered by the Ministry of Labor and Social
Welfare. They obtained a score of over 80% in the course evaluation and
now want to take the Training Needs Assessment course. In order to take
it, what do they have to do?
Select one:
A.The work center must request itto the General Directorate of Training,
Training and Labor Productivity by submitting form FAM-001 in duplicate.
B.Proof of high school completion
C.First take the Training Manuals Development course and accredit it.
D.They must first carry out and prove the multiplier effect so that their
work center can request the coursefrom the General Directorate of
Training, Education and Labor Productivity.

4.-
The Multiplier Agent Training courses are for both individuals and
workplace personnel.
Choose one;
True
False
5.-
What are the benefits of the Employee DistanceLearning Program for a

company's employees?
1. Comply with the legal obligation to receive free education for training
and updating.
2. Improving work performance to be more productive
3. Flexible schedules for trainingat any time of day or night
4. To be able to train exclusively in-house
Select one:
A. 1,3
B.2, 3
C.2, 4
D.3, 4
6.-
Select the words that correctly complete the statement:
https://www.procadist.gob.mx/moodle/mod/page/view.php?id=16691The
courses provided by the Distance WorkerTraining Program enable
los tra baja dore s
to improve their job performance, can be taken
on both and mobile devices, such as phones and laptops.They can be
e quipo de e sc ritorio c elula re s
taken on both and cell
dispositivos
phones and laptops.
Feedback
Your answeris partially correct.

The courses provided by the Employee DistanceLearning
Programenable[employees] to improve their job performance, and can be
taken on both [desktop] and mobile [devices], such as [cell] phones and
laptops.
7.-
Carlos is taking the Management Skills course on the DistanceTraining

Program for Workers platform, so far he has reviewed the introduction,
the contents of all the modules and has completed the activities and
evaluations, he wants to enter the final evaluation but he cannot do it.He
wants to enterthe final evaluation but he cannot do it, why can't he
enterthe final evaluation?
Select one:
A.Not registered on the platform
B.Forgot username and password
C.Did not answer the satisfaction survey
D.Has not answered the learning style survey.

8.-
In the company Maple y sus Derivados SA de CV an ordinary Federal

Labor Inspection isgoing to be carried out, the employer received the
notice 24 hours before the scheduled date for the inspection, the
Inspector showed up on the scheduled date and time, identified himself
and delivered the order signed by the authority, accompanied by the
corresponding documentation.The inspector showed up on the scheduled
date and time, identified himself and delivered the order signed by the
authority, accompanied by the corresponding documentation.Orders, the
remaining steps to be carriedout to conclude the inspection process,
dragging the step to the corresponding place:
 Conduct interviewswith workers, the employer or their representatives.

 Draw up the inspection report, with the intervention of the employer or his representatives,
those of the workers and two witnesses in attendance.
 The persons involvedmust sign the minutes and receive an autographed copy.
 If non-compliancewith the regulations is detected, the labor authority will issue a technical
summons, determining deadlines for compliance.
 When the employer complies with the recommendations of the summons, the file is
archived.
 When the employer does not comply with the recommendations, an administrative
sanctioning procedure is carried out.
 The employer consults the status of its administrative sanctioning process in the Inspection
Process Support System.
9.-
Relates the services offered by the Ministry of Labor and Social Welfareto
employers to support them in fulfilling their obligation to provide trainingto
their workers, with their respective purpose or objective.
Its objectiveis
toprovide MSMEs
with elements that Answer 1
facilitate the PROLAB
implementation of
programs to
increase the
productivity of their
workers.
Offers courses Answer 2
thatallow workers to Progra ma de Ca pac ita c ión a Dista ncia pa ra Tra baja dore s
develop or improve
their job skills.
Offers coursesto Answer 3
employeesto enable Progra ma de Formac ión de Agentes Multiplica dore s
them to plan,
organize, deliver and
evaluate training
courses.
Internet portal where Answer 4
information on the Conoc e a tu inspe ctor
Federal Labor
Inspection can be
consulted.
Feedback
Your answeris correct.
Its objectiveis toprovide MSMEs with elements that facilitate the

implementation of programs to increase the productivity of their workers.
- PROLAB,
Offers courses thatallow workers to develop or improve their job skills.

- Distance Training Program for Workers,
Offers coursesto workers in order to enable them to plan, organize,

deliver and evaluate training courses.
- Training Program for Multiplier Agents,
Internet portal where information on the Federal Labor Inspection can be

consulted.
- Meet your inspector
10.-

courses that , while those of the Training Program for Multiplier Agents
are courses that , both .
are high in costare taught only at the companyaretaught in personarelow in costaretaken

onlineare free of charge
Feedback


courses that [are taken online], while those of the Training Program for
Multiplier Agents are courses that [are given in person], both [are free of
charge].
RH 2
1.-
A company made an investment of $1000 in a project, for which a rate of

return of 7% per annum has been estimated for 3 years. What is the net
present value?
Select one:
A.$816.32
B.$3526.03
C.$1,225.04
D.$1,229.05
Feedback
The correct answer is:$1,225.04
2.-
Of the elements listed below, indicate which correspond to a program

made up of several events and which correspond to the program of a
single event.
Learning objectives Answer 1
Programa de un solo e vento
Type of events Answer 2

Programa de va rios e ve ntos
Instructor or tutor Answer 3

What to learn Answer 4

Target population Answer 5

Thematic contents Answer 6

Program name Answer 7

Methodology Answer 8
Feedback
Learning objectives
- Single event program,
Type of events
- Program of various events,
Instructor or tutor
What to learn
Target population
Thematic contents
Program name
Methodology
- Single event program
3.-
Drag the name of the type of learning objective that corresponds to each
description.
The objectives refer to learning facts, and information.
The objective is tested at the end of the course, while is achieved

at the end of a subtopic.
The objectives involve the development of skills and abilities.
The objectives consist of the development of values, and

feelings.
The objective should be covered upon completion of a topic.
cognoscitivosactuacióncreenciasparticulargEn la empresa Dulces Sueños utilizan una

maquinaria
muyeneralespecíficode finalizaciónconceptosconcreciónactitudinalesaptitudinalesprocediment
ales
Feedback
Drag the name of the type of learning objective that corresponds to each
description.
Cognitive] objectives refer to learning facts, [concepts] and information.
The [general] objective is tested at the end of the course, while the
[specific] objective is achieved at the end of a subtopic.
Procedural] objectives involve the development of skills and abilities.
Attitudinal] objectives consist of the development of values, [beliefs] and

feelings.
The [particular] objective must be covered upon completion of a topic.

4.-
Pedro is the training manager of a Call Center, and he was asked to

indicate the areas in which one of the employees should be trained to
increase his performance level because lately he is not giving the
expected results, and to do so he should compare what he actually does
and how he does it with the standards established for the employee's
position.
What technique should Pedro use to obtain the requested information?
Select one:
A.Survey
B.Performance evaluation
C.Questionnaires
D.Interview
5.-
A training event is the set of policies that specify the attendance of the
training agent, the participation of the workers, as well as the speech of a
manager in the opening and/or closing ceremony of a course. Is this
statement true or false?
Choose one;
True
False
Feedback
A training event is theorganization and implementation of the

program, where we will have to ensure the punctual attendance of the
training agent, the participation of the workers, the availability of the
place, the technological infrastructure, the equipment, as well as the
presence and/or speech of a manager in the opening and/or closing
ceremony.
6.-
To make investment decisions about training to improve the

communication skills of Pedro, who is an insurance salesman, it is
necessary to compare at the sametimecosts and benefits that will
improve productivity at differentpointsin time.
Choose one;
True
False
Feedback
Individual educational training that includes higher levels of study will be

to the benefit of their productivity. To make a decision whether to form or
not, the individual will compare the costs and benefits taking into account
that they will occur at differentpoints intime.
7.-
These are formulas that constitute methods for making decisions

regarding investments in human capital:
1. Internal rate of return

2. Interest rate
3. Future Value
4. Current value
Select one:
A. 1,2, 3
B. 1,2, 4
C. 1,3, 4
D.2, 3, 4
8.-
Formal adult education, personality integration, as well as recreational

and cultural activities belong to the area of:
Select one:
A.training
B.development
C.on-the-job training
D.specific training
Feedback
The correct answer is:development
9.-
Jaime Martínez, head of the administrative and financial department of a

textile company, wants to improve the quality and level of training of the
employees involved in the production process of clothing and design. He
tells his CEO that these actions will help to increase the company's
productivity. Your argument is either true or false.
Choose one;
True
False
10.-
Select the words that correctly complete the statement and drag them to
the corresponding place:
The evaluation of the training process is characterized for being since

it must contemplate a series of procedures to obtain information in an
organized manner, it is also since it is carried out in a parallel way
from the beginning to the end of the process, and it is also because it
considers all the stages of the training.
summativecontinuousintegralobjectivesystematic
Feedback
The evaluation of the training process is characterized by being

[systematic] since it must contemplate a series of procedures to obtain
information in an organized manner, it is also [continuous] since it is
carried out continuously from the beginning of the process until it ends, in
addition to being [integral] because it considers all the stages of the
training.
Activity 8
1.-
It organizes the stages that make up the training process to strengthen

the required competencies of a company's employees and promote
productivity.
 Detection of Training Needs
 Planning
 Execution and/or realization
 Evaluation
2.-
The person in charge of the training area of the company Diamante wants
to obtain the training needs of the personnel, and to achieve this he
determined that it is feasible to use the following methods.
Drag the name of the methods with their corresponding description.
It consists of seeing how work activities are

carried out in the work area and thus collecting Answer 1
information to later compare it with the Cue stiona rios
expected actions within a position, in order to
identify the deficiencies, which are the
indicators of the need for training in this or that
area.
Answer 2
These are a series of written questions, which Observac ión dire c ta
can be either open or closed, and also require
a written response.
This technique consists of collecting Answer 3

information through oral questions to the Observac ión indirec ta
worker and can be directed, semi-directed or

open.
Feedback
It consists of seeing how work activities are carried out in the work area
and thus collecting information to later compare it with the expected
actions within a position, in order to identify the deficiencies, which are
the indicators of the need for training in this or that area.
- Direct observation,
These are a series of written questions, which can be either open or

closed, and also require a written response.
- Questionnaires,
This technique consists of collecting information through oral questions to

the worker and can be directed, semi-directed or open.
- Interviews
3.-
In recent months, sales of evening gowns atModas, S.A. de C.V.have

decreased significantly.
According to the previous case answer the following question.

What needs to be done to improve the company's evening gown sales?
Select one:
A.Increase the quality of the products used to manufacture evening
dresses.
B.Change the product for a more innovative one
C.Training sales personnel
D.Laying off staff and hiring new personnel
E. Determineif the cause of the problem is because the workers do not
know how to sell the product and require training or if the garments do not
meet customer expectations and another solution is required.
Activity 9
1.-
Relates the type of training to its definition.
It is aimed at employees who are going to Answer 1

perform new functions, either because Ca pac ita c ión organiza c iona l
they are new hires, have a promotion or

relocation within the organization.
It focuses on the integral formation of the Answer 2

individual and specifically on those Desarrollo
behaviors that can be carried out to

contribute to this formation.
This training is based on organizational Answer 3
objectives and focuses on workers Ca pac ita c ión e n innovac ión
developing knowledge, skills and
improving attitudes in the tasks they
already perform.
Feedback
It is aimed at employees who are going to perform new functions, either

because they are new hires, have a promotion or relocation within the
organization.
- On-the-job training,
It focuses on the integral formation of the individual and specifically on

those behaviors that can be carried out to contribute to this formation.
- Development,
This training is based on organizational objectives and focuses on

workers developing knowledge, skills and improving attitudes in the tasks
they already perform.
- On-the-job training
2.-
José Antonio wants to become a training instructor What are the personal
qualities he should have?
1. Facility for human relations

2. Passive personality
3. Shy and quiet
4. Motivation
5. Empathy
6. Teaching skills
7. Ease of exposure
8. Mathematical ability
Select one:
A. 1,2, 4, 5
B. 1,4, 6, 7
C.2, 4, 6, 8
D.3, 5, 7, 8
Feedback
The correct answer is: 1, 4, 6, 7
3.-
In a telemarketing company, there have been low levels of productivity

and low quality control, due to the technological backwardness and lack
of modernization in their production schemes of administrative
employees. What should be the objective of the training?
Select one:
A.Routine problem solving
B.Maintenance troubleshooting
C.Non-routine problem solving
D.Innovation
The correct answer is:Non-routine problem solving.
Evaluation
1.-
In the diagnosis of the training function itself, the following factors must be
taken into account,except:
Select one:
A.Consider legislation, standards, and ordinances with respect to training
B.Keeping the organizational culture in mind
C.Be aware of the training and development environment.
D.Define the philosophy of the training function within the company.
E.Keep in mind the courses indicated by the employer.

Feedback
The correct answer is:Keep in mind the courses indicated by the employer.
2.-
Complete the statements by selecting the appropriate word.
c a pa c ita c ión e spe c ífic a

1. The is conducted for selection purposes
and focuses on providing new personnel with the knowledge necessary to
perform the activities of a position.
c a pa c ita c ión promoc iona l
2. The employee must have a to the
company, to achieve their integration to the position, work group and the
organization.
c a pa c ita c ión e n e l tra bajo
3. Within the is the set of actions that give
the employee the opportunity to achieve a higher level position, either in
responsibility or remuneration.
Feedback
Complete the statements by selecting the appropriate word.
1. Pre-entry training] is conducted for selection purposes and focuses on

providing new staff with the knowledge necessary to perform the activities
of a position.
2. The employee must have an [induction] to the company, to achieve
their integration to the position, work group and organization.
3. Within [promotional training] is the set of actions that give the employee
the opportunity to achieve a higher level position, either in responsibility
or remuneration.
3.-
What is the name given to the process that allows for the integral
formation of the individual and includes adult education, personality
formation and leisure activities?
Select one:
A.Human capacity building
B.Induction
C.Promotional training
D.Development
Feedback
The correct answer is:Development
4.-
In the plastics company TUBOMEX, all employees within the organization

will be trained, the objectives that every administration seeks through
training are the following,except:
1. Improve productivity
2. Stop competing with other organizations
3. Spend less time managing the company's profits.
4. Raise the quality of the product or service
5. Achieving mental health and physical safety for the worker.
6. Prioritize the company's development over that of the employee.
7. Benefiting the employee with training
8. To achieve a better planning and use of human resources.
9. Prevent deterioration and obsolescence of management and employee
systems in the field of labor.
Select one:
A.4, 7, 8
B. 1,2, 3
C. 6,8, 9
D.2, 3, 6
E.3, 5, 6
Feedback
The correct answer is:2, 3, 6
5.-
Juan is in charge of the training area of Grandes Telas, where there are
problems with the staff working in the retail area, as they are not providing
quality service. In addition, earnings are no longer the same as in
previous years. They ask Juan to do something to solve these problems.
What does Juan have to do to help his company?
Select one:
A.Juan has to conduct a training needs assessment to identify whether

the problem is due to lack of knowledge or skills for selling or due to lack
of positive attitudes, and thus determine the required course.
B.Juan must give an urgent course on personal development so that the
company can return to the profits of previous years.
C.The solution does not correspond to Juan, the personnel manager must
identify the personnel that are affecting the company and dispose of
them.
D.Juan should talk to all staff to find out what is happening and make a
decision on who should be moved to a different area.
Feedback
The correct answer is:Juan
has to perform a training needs assessment to
identify whether the problem is due to lack of knowledge or skills for
selling or due to lack of positive attitudes, and thus determine the required
course.
6.-
These are the stages that make up the training process,except:
Select one:
A.Concentration of results
B.Evaluation
C.Execution
D.Detection of training needs
E.Planning
7.-
The company Herrajes Originales, SA de CV needs to improve the

performance of its employees. In the past, it has lost many valuable
resources in training, because the courses that have been offered have
not helped to solve the company's problems.
What does the trainer have to do in order not to fail the company again?
Select one:
A.Give the course on what he knows best about the company.
B.Changing the instructional techniques used in previous courses to re-
teach them.
C.Make a good diagnosis of training needs.
D.Involving workers more in the courses

Feedback
The correct answer is:Make a good diagnosis of training needs.
8.-

Select one:
A.training
B.on-the-job training
C.development
D.specific training
Feedback
9.-
The trainer at Textiles Robles gathers information by talking to each of

the employees to find out their training needs using a questionnaire.
What type of technique is the trainer using?
Select one:
A.Direct observation
B.Skills Inventory
C.Questionnaire
D.Interview
Feedback
The correct answer is:Interview
10.-
In the company Café Chiapas,which has 500 workers, a training plan and
program will be designed. They have asked the person in charge of the
personnel area to gather the necessary information to design it, giving
them eight days to gather this information.
What type of method, technique or instrument should the personnel

officer use to perform the NCD in the shortest possible time?
Select one:
A.Questionnaire
B.Interview
C.Performance tests
D.Direct observation
Feedback
The selection of methods, techniques and instruments should consider:
The number of people to be investigated;

The hierarchical level of these;
The characteristics of the people, especially their schooling;
Positions held;
Time and resources available;
The researcher's knowledge and skills;
Characteristics of the techniques;
The correct answer is:Questionnaire
Activity 10
1.-
These are three important areas to consider when establishing your life
and career plan. This statement is either true or false.
Choose one;
True
False
Feedback
These are four important areas in life and career planning:

- With myself
- The family
- The work
- The environment
2.-
Match each step in developing a life and career plan with its description:
They are established taking into Answer 1
account the personal context and what Dete rmina r alc a nce de me ta s
is desired, in observable, measurable

and quantifiable terms. It should be
drafted in a clear manner to be useful
for decision making.
It consists of reflection and
introspection to find out where you have Answer 2
been and where you are now, asking Fijar la s e stra te gias de a cc ión
yourself questions such as: What is my

situation? What are my strengths and
weaknesses?
Answer 3
Actions should be determined in a clear Esta ble c er objetivos y me ta s
and logical sequence, and congruent
with the objectives.
It is necessary to determine it so that

the goal does not remain just a good Answer 4
wish and to evaluate how progress is Fijar la s e stra te gias de a cc ión
going. It is advisable to set a start date

and a deadline, as well as one or more
partial dates.
Feedback
You are then provided with an activity, which you can do as an option.
1. Download the Life and Career Plan form.
2. Fill out the form with your data.

Once you have filled out the form download the Evaluation Rubric.
4. Evaluate your life and career plan by following the rubric and identify
your score on the leaderboard.
They are established taking into account the personal context and what is
desired, in observable, measurable and quantifiable terms. It should be
written in a clear way to be useful for decision making.
- Establish objectives and goals,
It consists of reflection and introspection to find out where you have been
and where you are now, asking yourself questions such as: What is my
situation? What are my strengths and weaknesses?
- Analyze the background,
Actions should be determined in a clear and logical sequence, and

congruent with the objectives.
- Set action strategies,
It is necessary to determine it so that the goal does not remain just a

good wish and to evaluate how progress is going. It is advisable to set a
start date and a deadline, as well as one or more partial dates.
- Determine indicators
3.-
It orders the steps or actions to be taken to develop a life and career plan.
 Determine an indicator
 Establish objectives and goals
 Analyze the background
 Set action strategies
Feedback
The correct order for these items is as follows:
1. Analyze the background

2. Establish objectives and goals
3. Set action strategies
4. Determine an indicator
Activity 11
Within the López Wines and Liquors company, manager Armando must
provide workers with assignments and support, establishing a career
planning that will ensure a long-term continuity within the organization,
guaranteeing training, development opportunities and growth within the
company for its workers.
That is why the manager Armando made a meeting with the trainers,
human resources personnel and people responsible for operational
workers to ask them to provide them with various courses and training for
continuous improvement, the manager explains that the operational staff
is vital to the company, as they are the ones who develop the product or
service of the company.
In this meeting it was mentioned that the operating personnel are usually
hired as assistants in general and therefore their education is usually low,
personnel turnover is high and workers do not feel comfortable in their
work areas. This is causing problems and economic losses for the
company. Manager Armando mentions to them that they have to do
whatever it takes to reverse these problems.
What is the first thing trainers need to do to start solving problems within
the company?
Select one:
A.Create courses to unite the group
B.Conduct a needs assessment and consult personnel files.
C.Cut staff to keep the people who do want to work
D.Ignorethe requests of the old workers and only pay attention to the new
workers since they are the future.
The correct answer is:Conduct a needs assessment and consult personnel
files.
2.-
One of the problems that we have within the company is the schooling
that is usually low in the majority of workers, on this issue what should be
done by those responsible for the company.
Select one:
A.Human resources should fire people who have not completed high
school.
B.Human Resources can offer them support to complete their basic
studies or continue with the next level of schooling.
C.Training should give them easy tasks and place them where they ask
for them depending on the level of education.
D.Training must teach them
3.-
To avoid turnover and operational workers feeling uncomfortable and

unwilling to work in their work areas, what should managers do?
Select one:
A.Terminate all negative personnel in order to give the opportunity to new
people who do want to work and grow within the company.
B.Provide them with self-improvement courses, change them to their

areas of liking, and incentivize them with bonuses.
C.Create
a life and career plan for the operatives, offer them induction,
complementation of studies, motivation, growth within the company.
D.Gather the operating personnel to give them a talk in which they will be
informed of the positive changes that have been made for them in terms
of salaries, bonuses and benefits.
Feedback
The correct answer is:Create
a life and career plan for the operatives, offer
them induction, complement their studies, motivation and growth within
the company.
Evaluation
1.-
When a life and career plan is established, it must be maintained
according to schedule, it is immovable. This statement is:
Choose one;
True
False
2.-
Mariana is in charge of supporting the development of workers within an

organization. She knows that she needs to be clear about the aspects in
which different positions and organizational levels require training. What
aspects do the different levels of the organization have in common and
what should Mariana consider including in the training programs?
1. Induction
Negotiation
3. Language proficiency
4. Complete formal training
5. Emotional skills
6. Administrative skills
Select one:
A. 1,3, 4
B. 1,4, 6
C.2, 3, 5
D.2, 5, 6
Feedback
3.-
Companies play a very important role in a person's life and career plan.
Organizations to effectively support workers can take the following
actionsexcept:
Select one:
A.implement rules and methods of action to train by investing few
resources
B. toestablisha career planning process that ensures long-term continuity

within the organization.
C.include
a minimum set of core courses to support employee
development.
D.determine the training(s) that each position to be filled must have

Feedback
The correct answer is:implement rules and methods of action to train by
investing few resources.
4.-
Alberto has just joined a large company in an operational position. His life
and career plan is to continue to develop at work until he reaches a
managerial position, for which he asks for guidance from the human
resources area. Selects the elements that the human resources area can
offer Alberto to support him in the fulfillment of his objectives:
1. Help you to complete your formal education
2. Reduce your working hours
3. Assign other tasks
4. Technical updates
5. Change of position
6. Human relations course
Select one:
A. 1,2, 4
B. 1,4, 6
C.2, 3, 5
D.3, 5, 6
Feedback
5.-
What are the benefits for both the employee and the organization of
training middle managers and managers through mentoring or
supervision?
Select one:
A.Facilitates the organization of workers
B.Helps to better define group roles
C.Allows training as a person rather than as an employee.
D.Helping to reduce costs

Feedback
The correct answer is:It allows training as a person rather than as an
employee.
6.-
What is life and career planning for in the company?

Select one:
A.To improve workers' skills
B.To have a full life
C.To avoid frustration among employees
D.To assist in the growth of the staff and the organization.

Feedback
The correct answer is:To assist in the growth of staff and the organization.
7.-
At lunchtime, Guillermo commented to Alma that within an organization,
co-workers should provide each other with assignments and support,
establishing together a career planning process that ensures long-term
continuity within the organization, training and development opportunities.
Is Guillermo's statement true or false?
Choose one;
True
False
Feedback
Within the organization, the manager or administrator must provide the

employee with assignments and support, establishing career planning
that ensures long-term continuity within the organization, training and
development opportunities.
8.-
To ensure training and development opportunities, as well as to establish

a firm foundation and a direct line of work, training should be determined
by considering:
Select one:
A.the worker's age
B.each position to be filled
C.level of education
D.the number of workers in each position
9.-
In an organization it is important for management positions to have skills

in supervision, adaptation to groups, adaptation to change, and personnel
management.
From the following courses, select the most appropriate ones to include in
a program that seeks to develop these skills:
1) integration of work teams

2) technical update
3) motivation
4) interpersonal relationships
5) induction to the position
6) communication
7) recruitment and selection
Select one:
A. 1,2, 3, 5
B. 1,3, 4, 6
C. 1,3, 5, 6
D.2, 4, 6, 7
Feedback
10.-
Alicia wants to develop her life and career plan. How can you analyze
your background?
Select one:
A.Analyzing what you want to do in your daily life
B.Asking yourself what you want to do in your professional life.
C.Introspecting on your strengths and weaknesses.
D.Asking your friends to tell you how they see you.

Feedback
The correct answer is:Introspection about your strengths and weaknesses.
Activity 12
1.-
Below is the description of the training program for the "Safety at Work"
course. In some statements the name of the component is missing,
complete the program by dragging the name of the component that
corresponds to each piece of information.
The participant will be able to apply the regulations to prevent risks

and accidents at work in their daily activities.
Target audience: All personnel
Independent training agent, 5 years experience in health and safety

issues, group management skills, instructor training, STPS registration.
Occupationalhealth and safety legal framework, occupational

hazards, unsafe acts, unsafe conditions, most frequent accidents in the
workplace, prevention of accidents.
Methodology: It will be a dynamic course that will promote through group

techniques the analysis of the topics, as well as the practice of
Modality: The course will be given in person.
Budget and/or resources: Hire external instructor, markers for blackboard,

pencils, sheets, labels for personifiers, reproduce printed material, coffee
service during course hours. Fit out meeting room as a classroom with
projector and computer.
The course will be held in the company's boardroom.
Duration: 10 hours, distributed in five days of two hours each session.

To pass the course and award a certificate of participation and / or
DC-3 must obtain 8 or more in the final grade of the course, the course
and instructor evaluation survey predesigned by the training area will be
applied. One month after the end of the two courses, it will be verified
whether the number of accidents in these areas has decreased.
ObjectiveInstructorContentLocationFollow-upTutorInternal InstructorEvaluationPurpose
Feedback
Below is the description of the training program for the "Safety at Work"
course. In some statements the name of the component is missing,
complete the program by dragging the name of the component that
corresponds to each piece of information.
[Objective]: The participant will be able to apply the regulations to prevent

occupational risks and accidents in their daily activities.
Target audience: All personnel
[Instructor]: Independent training agent, 5 years' experience in health and

safety issues, group management skills, instructor training, STPS
registration.
[Content]:Legal framework for occupational health and safety,

occupational hazards, unsafe acts, unsafe conditions, most frequent
accidents in the workplace, accident prevention.
Methodology: It will be a dynamic course that will promote through group

techniques the analysis of the topics, as well as the practice of
Modality: The course will be given in person.

Budget and/or resources: Hire external instructor, markers for blackboard,
pencils, sheets, labels for personifiers, reproduce printed material, coffee
service during course hours. Fit out meeting room as a classroom with
projector and computer.
[Location]:The course will be held in the company's boardroom.
Duration: 10 hours, distributed in five days of two hours each session.
[Evaluation]: To pass the course and award a certificate of participation

and/or DC-3, a final grade of 8 or higher must be obtained, and the
course and instructor evaluation survey predesigned by the training area
will be applied. One month after the end of the two courses, a check will
be made to see if the number of accidents in these areas has decreased.
2.-
A training needs assessment was carried out at El Auto Moderno, a

company dedicated to the sale of automotive products. The method used
was the comparison of the ideal situation with the actual situation of the
company, taking into account the deficiencies in knowledge, skills and
attitudes of the workers. Interviews, questionnaires and job profiles were
used as instruments.
The results of the detection of training needs by category are as follows:
Organizational philosophy
More than 60% of employees are unaware of the company's mission.
Job satisfaction
90% of employees are satisfied with their work.
60% of the workers consider that the work they perform is not in line with
their skills.
70% of the personnel consider that they do not receive motivation from
their immediate supervisor.
Communication and Teamwork
37% of the personnel consider that communication in the company is
deficient.
40 % of the workers state that they do not work as part of a team.
The results of training needs detection in the positions that present
specific problems are as follows:
Ideal situation Actual situation
Position: Machinist Position: Machinist
- Machinery handling. - The use of machinery is good
- Elaborate the number of - The development of the

counterweights according to production counterweights is satisfactory.
order. - The report is not carried out
- Report on daily activities. satisfactorily.
- Teamwork. - Teamwork is deficient.
- Knowledge of organizational - The philosophy of the organization is

philosophy. not well known.
- Maintain good communication with - Communication is not satisfactory
colleagues (gossip and rumors).
Position: Storekeeper Position: Storekeeper
- Receipt and inspection of goods - Goods are received and properly

checked
- There are no product classification
- Inventory recording and control
criteria
- There is no good inventory control or
ordering of products
- Order and cleanliness of the - The warehouse is always clean
warehouse
What procedure should be followed to train workers, considering the

priorities according to the results of the detection of training needs of the
company El Auto Moderno ?
Select one:
A.We will first train the storekeepers, since it is essential to have a
satisfactory control of the company's merchandise, then we will train the
department heads in team integration and motivation, since 70% of the
workers do not feel motivated, and then the machinists, since they have
fewer deficiencies. Finally, all workers will be trained on common
topics
B.First,
general training will be given to all workers on the mission, vision
and philosophy of the organization, teamwork and communication, and
then the machinists will be trained in the preparation of reports, since their
work has a greater impact than that of the warehouse workers. Finally,
the warehousemen will be trained in the subject corresponding to the
warehouse.
C.The machinists will be the first to be trained in order to make the

processes efficient, after which all employees will be trained in common
topics. Finally, area managers will be trained in leadership and
motivation.
D.Ifthere is no budget for all the courses, only a general training will be
given to the workers, mixing the topics of teamwork and communication,
as well as the mission, vision and philosophy of the organization, since
the other topics are not relevant.
Feedback
The correct answer is:We
will first train the storekeepers, since it is essential to
have a satisfactory control of the company's merchandise, then we will
train the department heads in team integration and motivation, since 70%
of the workers do not feel motivated, then the machinists, since they have
fewer deficiencies. Finally, all employees will be trained on common
topics
3.-
What events are mainly required to meet the objective of the training plan,
taking into account the results of the NCD, described in the case of the
company El Auto Moderno?
1. Workshop on job satisfaction

2. Teamwork and assertive communication workshop
3. Inventory control and management course
4. Seminar on gentle product handling
5. Team building and staff motivation
6. Hygiene and cleanliness workshop
7. Induction to the mission, vision and philosophy of the organization.
8. Reporting
Select one:
A. 1,2, 3, 5, 6
B. 1,3, 4, 6, 8
C.2, 3, 4, 6, 7
D.2, 3, 5, 7, 8
Feedback
The correct answer is:2, 3, 5, 5, 7, 8
4.-
Based on the results of the detection of training needs of the company El

Auto Moderno, what is the most important objective that should be
established in the Training Plan?
Select one:
A.Increasing productivity
B.Improve the level of education
C.Preparing workers to fill a vacancy or a newly created position.
D. Toupdate and improve the knowledge and skills of the workers.
E.Make workers aware of the risks and hazards to which they are
exposed during the performance of their work.
Feedback
The correct answer is:To update and improve the knowledge and skills of
workers.
Activity 13
1.-
To conduct a training course on effective communication, it is necessary

to select the trainer. These are the aspects to be considered,except:
Select one:
A.Your training as an instructor
B.Be able to use group dynamics in the course.
C.Has a broad knowledge of the subject matter.
D.To be able to control the budget invested in the course.
2.-
What are the descriptive letters for?

Select one:
A.To carry out the training needs diagnosis
B.To keep track of course progress
C.To assess the learning of the course participants
D.To systematize the teaching and learning process by describing each of
the steps to be followed in conducting the course to achieve the training
objective.
3.-
Ernesto is going to give a training course on time management in a small

company located in the outskirts of Guerrero; it is the first time he has
given it. To facilitate the teaching and learning process, what should you
use?
Select one:
A.The case of a successful company
B.Checklists
C.Support materials
D.The interrogative technique
4.-
Select to which stage of training realization corresponds to each of the

following aspects:
Verify the planning of the teaching-learning

Se guimie nto a la imple me nta ción de la c a pa c ita c ión
process:
Send invitation to
Eje c uc ión del proce so de ense ña nza- a pre ndizaje
participants:
Attendance record of
participants:
Notify the immediate supervisor of the participating

Prepa ra c ión pa ra impa rtir e l progra ma
workers:
Provide the necessary materials, equipment and

support.
Se guimie nto a la imple me nta ción de la c a pa c ita c ión
Select spaces:
Supervise the intervention and performance of both the instructor and

Vigilanc ia de l proc eso ca pa cita dor
participants:
Oversee classroom and equipment layout and

Vigilanc ia de l proc eso ca pa cita dor
organization:
Verify that the infrastructure for the course is in

place:
Identify requirements to
initiate:
Feedback
Select to which stage of training realization corresponds to each of the

following aspects:
Verify the planning of the teaching-learning process: [Preparation to
deliver the program].
Send invitation to participants: [Preparing to deliver the program].
Attendance record of the participants: [Execution of the teaching process-
learning].
Notify the immediate supervisor of the participating workers: [Preparing to
deliver the program].
Provide the necessary materials, equipment and support [Execution of
the teaching and learning process- ].
Select spaces: [Preparation for program delivery].
Supervise the intervention and performance of both the instructor and
participants: [Execution of the teaching process- learning].
Supervise the layout and organization of the classroom and equipment:
[Execution of the teaching process- learning].
Verify that the infrastructure for the course is in place: [Preparedness for
program delivery].
Identify requirements to start: [Preparation for program delivery].
Activity 14
1.-
Follow-up in terms of the training process consists of seeing how the

attendees rated the instructor at an event, to determine whether or not to
rehire him or her.
This statement is either true or false.
Choose one;
True
False
Feedback
Feedback
Follow-up corresponds to the evaluation of the cost-benefit, and is carried
out to determine whether the investment made in training has been
successful. By means of certain techniques, the training manager must
recognize qualitatively and qualitatively
quantitatively how the time, money and effort invested in training staff
pays off for the organization, but also for the individual and his or her
team.
Complete the following statements by selecting and dragging the word

that corresponds to each space.
The learning objectives are classified by two criteria: by type of and
by level of .
Those of can be , procedural or attitudinal.
According to the level of they are classified as specific, and

particular.
concretenessaptitudinalcognitiveactivationgeneral intermediateconceptualacting
Feedback
Complete the following statements by selecting and dragging the word

that corresponds to each space.
Learning objectives are classified by two criteria: by type of [performance]

and by level of [concreteness].
Those of [performance] can be [cognitive], procedural or attitudinal.
According to the level of [concreteness] they are classified as specific,

[general] and particular.
Relates the aspects that are evaluated in the training process with their
description or characteristic.
Answer 1
Eva lua c ión de l a pre ndizaje de l pa rtic ipa nte
Justifies training delivery
Answer 2
Facilitates identification of Eva lua c ión de la sa tisfa c c ión de l usua rio
areas for improvement of the
training process
Answer 3
It is used to identify how well Dete cc ión de oportunidade s de me jora
the course objective was
achieved.
Answer 4
Allows to identify the opinion Eva lua r c osto-be ne fic io
of the participants on the
contents
Feedback
Justifies training delivery

- Evaluate cost-benefit,
Facilitates identification of areas for improvement of the training process

- Detection of opportunities for improvement,
It is used to identify how well the course objective was achieved.

- Evaluation of the participant's learning,
Allows to identify the opinion of the participants about the contents

- User satisfaction evaluation
2.-
What is the importance of evaluation in training?

Select one:
A.Identifies the instructor's performance
B.Facilitates the training process
C.Provides feedback and helps to improve the training process
D.Allows to verify that employees have taken a course.
Evaluation
1.-
The evaluation of the training process is characterized for being since

it must contemplate a series of procedures to obtain information in an
organized manner, it is also since it is carried out in a parallel way
from the beginning to the end of the process, and it is also because it
considers all the stages of the training.
summativecontinuousintegralsystematicobjective
Feedback
The evaluation of the training process is characterized by being

[systematic] since it must contemplate a series of procedures to obtain
information in an organized manner, it is also [continuous] since it is
carried out continuously from the beginning of the process until it ends, in
addition to being [integral] because it considers all the stages of the
training.
2.-
Of the elements listed below, indicate which correspond to a program

made up of several events and which correspond to the program of a
single event.
Learning objectives Programa de un solo e vento

Answer 1
Program name Programa de va rios e ve ntos
Answer 2
Thematic contents Programa de va rios e ve ntos
Answer 3
Type of events Programa de un solo e vento
Answer 4
Instructor or tutor Programa de va rios e ve ntos
Answer 5
Methodology Programa de va rios e ve ntos
Answer 6
Target population Programa de un solo e vento
Answer 7
What to learn Programa de un solo e vento
Answer 8
Feedback
Learning objectives
Program name
Thematic contents
Type of events
Instructor or tutor
Methodology
Target population
What to learn
- Program of various events
3.-
Dulces Sueños uses a very sophisticated machinery and a very particular

production process for the manufacture of mattresses that not everyone
knows. Two workers recently joined the production area. What type of
instructor is best suited to train them?
Select one:
A.The pattern
B.Independent Instructor
C.Own personnel
D.Tutor with e-learning training
Feedback
The correct answer is:Own personnel
4.-
Oscar and Norma were reviewing the aspects to be considered in the

development of the next training, development and productivity plan and
program.
Norma comments that they should review the organizational policies,
strategies and objectives that will be in place.
Oscar says that it is not necessary, that they should just see with the area
managers what courses they want for their employees.
Which of the two is right?
Select one:
A.Oscar, because you have to cover what the bosses say they need.
B.Standard, because the plan and program must be aligned with
organizational policies, strategies and objectives.
C.Neither of the two, the only thing to consider is the detection of training
needs.
5.-
Order according to the sequence in which the steps of the training follow-
up methodology should be carried out.
 Delimit the project
 Select and design techniques and instruments
 Apply instruments
 Analyze the information
 Presentation of results
Feedback
6.-
What characteristics should be considered when hiring an instructor?
1. Has extensive and verifiable knowledge of the subject matter.

2. An overprotective attitude to avoid punishing participants.
3. Have training as an instructor
4. Have studies abroad
5. Ability to motivate
6. Registration as a trainer with the Ministry of Labor and Social Welfare.
Select one:
A. 1,3, 4, 5
B. 1,3, 5, 6
C.2, 3, 4, 6
D.3, 4, 5, 6
Feedback
7.-
These are some aspects to consider in the training execution

stage,except:
1. Physical organization of the classroom

2. Evaluate cost-benefit
3. Verify infrastructure for distance learning courses
4. Provide the necessary materials
5. Apply post-course evaluation instruments
6. Supervise the instructor's performance
7. Attendance control and preparation of certificates of participation
8. Follow-up of the process
Select one:
A. 1,3, 5
B. 1,4, 8
C.2, 5, 8
D.3, 6, 7
Feedback
8.-
Ricardo was recently appointed training manager, when he reviewed the

information he was given he realized that the week before he changed he
finished two courses: Hygienic food handling and Handling of human
assets represent pending training costs From the following list he selects
the statements that refer to aspects that should be verified: Under what
modality can a course be organized?The following is a list of the training
courses that have been completed, and the participants were given a
certificate of participation and the DC-3, but do not know if anything
should be done in relation to the courses that were completed. What
would you advise him to do?
Select one:
A.Establisha plan to monitor the performance results of the courses and
determine the cost-benefit ratio.
B.Review the type of instructor who taught them: internal or external.
C.To file the documentation generated in the courses (attendance lists,
satisfaction surveys, copy of DC-3, etc.).
D.Review the list of learning outcomes, see who failed and schedule them
to retake the course.
Feedback
The correct answer is:Establish a plan to track course performance results and
determine cost-benefit.
9.-
Relates the aspects to be evaluated in the training process with their

description, dragging the name of the element to the corresponding
place.
It justifies the delivery of the Answer 1
course and corresponds to the Eva lua c ión de la sa tisfac c ión de l usua rio
follow-up of the improvement in
job performance.
Its purpose is to determine what Answer 2
has been learned in the course, Dete cc ión de oportunida de s de me jora
and it is carried out in three
stages
It corresponds to the
identification of errors and Answer 3
Eva lua c ión de l costo-bene fic io
successes in each of the stages
of the process, in order to
provide feedback.
Based on participant feedback Answer 4
regarding course quality, Eva lua c ión de l apre ndiza je
instructor performance and
course logistics.
Feedback
It justifies the delivery of the course and corresponds to the follow-up of
the improvement in job performance.
- Cost-benefit evaluation,
Its purpose is to determine what has been learned in the course, and it is
carried out in three stages
- Evaluation of learning,
It corresponds to the identification of errors and successes in each of the
stages of the process, in order to provide feedback.
- Detection of opportunities for improvement,
Based on participant feedback regarding course quality, instructor
performance and course logistics.
- User satisfaction evaluation
10.-
These are elements to be included in the training plan,except:

Select one:
A.Prioritization of objectives
B.Selection procedure to train workers of the same level and position.
C.Training policies
D.List
of members of the Joint Training, Education and Productivity
Committee
E.Justification
Feedback
The correct answer is:List
of members of the joint training, education and
productivity commission.
Activity 15
1.-
Match the columns by selecting the concept that corresponds to each
description.
Answer 1
Human resources of a company, Produc tivida d
organization or economic institution.
Ratio of the investment made in human Answer 2

Ca pita l huma no
capital to the marginal rate of return on
that investment
Personal component or central motive Answer 3
Curva de de ma nda de inve rsión
that allows the subject to participate in his
or her own growth.
Those focused on or applied to education Answer 4
Inve rsión e n c a pital huma no
and training expenses, aimed at
increasing productivity.
It is the result of optimizing the human,
material, financial, technological and
organizational factors that concur in the
company, branch or sector for the
production of goods or the rendering of Answer 5
Le itmotiv
services, in order to promote its
competitiveness and sustainability,
improve its capacity, technology and
organization, and increase income, the
welfare of workers and the equitable
distribution of its benefits.
Answer 6
Income foregone during training time or Inve rsión e n c a pital huma no
leisure time foregone during study time
Feedback
Human resources of a company, organization or economic institution.
- Human capital,
Ratio of the investment made in human capital to the marginal rate of
return on that investment
- Investment demand curve,
Personal component or central motive that allows the subject to
participate in his or her own growth.
- Leitmotiv,
Those focused on or applied to education and training expenses, aimed
at increasing productivity.
- Investment in human capital,
It is the result of optimizing the human, material, financial, technological
and organizational factors that concur in the company, branch or sector
for the production of goods or the rendering of services, in order to
promote its competitiveness and sustainability, improve its capacity,
technology and organization, and increase income, the welfare of workers
and the equitable distribution of its benefits.
- Productivity,
Income foregone during training time or leisure time foregone during
study time
- Implicit elements
2.-
Complete the following statements by dragging the word(s) to the correct

place.
Growth and implies that people recognize that they have , and that
learning and changing are processes of transformation that require .
The only permanent thing in an organization is and training.
The future is related to the investment made in the human resources

and the future is a decision that each person makes when making a
diagnosis of where he/she is now and where he/she wants to be
tomorrow.
learningignoranceeffortorganizationalpersonal change
Feedback
Complete the following statements by dragging the word(s) to the correct
place.
Growth and [learning] implies that people recognize that they have
[ignorance], and that learning and changing are processes of
transformation that require [effort]. The only permanent thing in an
organization is [change] and training.
The [organizational] future is related to the investment made in human
resources and the [personal] future is a decision that each person makes,
by making a diagnosis of where he/she is now and where he/she wants to
be tomorrow.
3.-
A business consulting firm is considering training strategies for an

organization whose productivity is decreasing because its operational
employees do not know how to use new technologies. What is the lacking
environment of this organization?
Select one:
A.The employee does not have
B.The employee does not know
C.The employee does not want to
D.The employee cannot
Feedback
The correct answer is:The employee does not know
15.-
An expanding insurance company invests in training hours to increase the

sales force's communication skills and use of technology, considering that
specialization will influence the attitude and behavior of employees,
generating economic growth. Your consideration is either true or false.
Choose one;
True
False
Feedback
The degree of education has non-cognitive effects as it influences the

attitude and behavior of employees; in fact, this is how the economic
growth of Western societies is explained, i.e. the specialized training of
individuals correlates with economic growth.
Activity 16
1.-
A CEO (chief executive officer) was assigned to a company whose

productivity levels are below the organization's targets. This is because
work practices are obsolete. The possibility of implementing training
courses for the work team to acquire new knowledge and practices so
that the company can achieve its objectives is considered. This measure
is .
an expensea direct costaninvestment
Feedback
Training can be considered an investment by the company since it is
intended to train the work team to reduce or eliminate the difference
between their present performance and the proposed objectives and
achievements.
A CEO (chief executive officer) was assigned to a company whose
productivity levels are below the organization's targets. This is because
work practices are obsolete. The possibility of implementing training
courses for the work team to acquire new knowledge and practices so
that the company can achieve its objectives is considered. This measure
is [an investment].
2.-
What kind of costs are represented by the man-hours that workers invest
to travel to a foreign language training center?
Select one:
A.Training costs
B.Indirect costs
C.Direct costs
D.Investment costs
Feedback
The correct answer is:Indirect costs
3.-
An automotive organization recently sent 5 workers to a 3-month course

onelectronic injection fault diagnosis. For each worker, monthly fees,
tuition and study materials were paid, to what type of costs do these
expenditures belong?
Select one:
A.Investment costs
B.Opportunity costs
C.Direct costs
D.Indirect costs
Feedback
The correct answer is:Direct costs
4.-
Employees at the "Revolucion Industrial" textile mill work from 6:00 am to

2:00 pm. During the training needs assessment, it was identified that a
course on printing and silk-screen printing was indispensable. The course
was scheduled from 4:00 pm to 6:00 pm, every Friday for 4 weeks, at the
training institution's facilities. The amount associated with the leisure they
will miss out on during the time spent in training is considered an
opportunity cost. This statement is either true or false.
Choose one;
True
False
Evaluation
1.-
According to economic theories on human capital, a worker's productivity
is not a function of the education received, but of the resources
employed. This statement is true or false
Choose one;
True
False
Feedback
The worker's productivity is a function of the education received; that is,

when the subject receives education formally, through the educational
system or informally, or even through the labor system, productivity is
more likely to increase.
2.-
What type of costs are associated with the leisure time that is lost during
study time?
Select one:
A.Formal or classic costs

B.Direct or implicit costs
C.Opportunity or indirect costs
D.Informal or opportunity costs
Feedback
The correct answer is:Opportunity or indirect costs.
3.-
The general manager of a manufacturing company decides to invest in

training and is aware that it will be necessary to spend on certain costs
such as the trainer's salary and the material to be used. What type of
costs do they belong to?
Select one:
A.Indirect costs
B.Formal costs
C.Informal costs
D.Direct costs
Feedback
4.-
This type of capital has an impact on productivity and its improvement is

determined by the training of people.
Select one:
A.Capital Stock
B.Financial Capital
C.Manufactured Capital
D.Human Capital
Feedback
The correct answer is:Human Capital
5.-
Carlota decides to enroll in an educational institution for a one-year

course, she will become an accounting assistant, and will have to pay
monthly tuition. What kind of training is Carlota paying for?
Select one:
A.Formal
B.Specific
C.General
D.Development
Feedback
The correct answer is:General
6.-
The decision to invest, according to classical doctrine, is based on these

fundamentals:
1. The discovery of intellectual capital
2. Financial analysis of investment projects
3. The social aspect or the benefits it will bring
4. Education as a means to increase experience
Select one:
A. 1,3
B.2, 3
C.2, 4
D.3, 4
Feedback
7.-

fundamentals:

Select one:
A. 1,3
B.2, 3
C.2, 4
D.3, 4
Feedback
8.-
The time taken by workers to travel to and stay in training involves costs
dire c tos
.
Feedback
The time taken by workers to travel to and stay in training involves
[indirect] costs.
9.-
The time taken by workers to travel to and stay in training involves costs
dire c tos
.
Feedback
The time taken by workers to travel to and stay in training involves
[indirect] costs.
10.-
What are the two methods by which human intellectual capital can be
increased?
1. For the discovery of the same capital

2. For the disbursement of direct costs
3. For indirect costs incurred
4. For education
Select one:
A. 1,3
B. 1,4
C.2. 3
D.2, 4
Feedback
The correct answer is: 1, 4
Activity 19 I believe
1.-
Juan is responsible for the training area and is looking to improve the
skills of the Finance Department staff using individual educational
training. To make a decision Juan compares the costs and benefits. What
type of value should you use for the comparison to make sense?
Select one:
A.Present value
B.Internal rate
C.Rate of return
D.Interest rate
Feedback
The correct answer is:Current value
2.-
The multinational bank "MTNL" decided to make a loan to a corporation in

the amount of $500,000.00 at a fixed interest rate for six months and at a
rate of 2% per month. To which indicator does the ratio between what the
bank receives in interest (I) and the amount lent to the corporation (P)
refer?
Select one:
A.Present value
B.Internal rate
C.Rate of return
D.Interest rate
Feedback
The correct answer is:Interest rate
3.-
A company decides to invest in its Human Capital in order to improve

productivity considering that the benefits will be reflected after 1 year,
under an opportunity cost of 6%. He decides to calculate the Present
Value and obtains the following result $99,057 To which equation is this
result equivalent?
Select one:
A.Va= 105/(1+0.06)=99.057
B.$99.056/(1+0.06)
C.Va = (1+ 0.06) 99.56
D.Va= (1.06 + 992057)
Feedback
The correct answer is:Va= 105/(1+0.06)=99.057
4.-
TEC Industrial Companies is the largest investor in a Textile Group and

submitted a report of the percentage that is applied to the investment
amount and shows the profit obtained from such investment What
concept does this report refer to?
Select one:
A.Internal rate
B.Present value
C.Interest rate
D.Rate of return
Feedback
The correct answer is:Rate of return
5.-
Lic. Jessica Galván, head of Human Capital Management, made the
following statement:
"The internal rate of return is the discount rate at which the net present
value of a human capital investment is zero."
Indicate whether it is true or false.
.
Choose one;
True
False
Feedback
The internal rate of return is the discount rate at which the net present
value of a human capital investment is zero. It will equal the present value
of future costs and benefits.
This formula is another method for making decisions regarding
investments in human capital; a rate of return (r) must then be calculated
and compared with an interest rate (i). Va = G G1 / (1+r)1 + G2 /
(1+r)2.........
6.-
value of a human capital investment is zero.
For human capital investments, a rate of return (r) must then be
calculated and compared to an interest rate.
Choose one;
True
False
Feedback
This formula is another method for making decisions regarding
investments in human capital; a rate of return (r) must then be calculated
and compared with an interest rate (i). Va = G G1 / (1+r)1 + G2 /
(1+r)2.........
7.-
Solve the following case:

A small business investing in training of operating personnel will earn a
future profit of $10,000.00. Considering that the opportunity cost of funds
will be 7%, what is the present value of the future profit?
Select one:
A.$9345.80
B.$9695.20
C.$9658.2
D.$9354.70
Feedback
The correct answer is:$9345.80
8.-
The Internal Rate of Return will equal the present value of future costs
and benefits.
Choose one;
True
False
Feedback
Activity 18
1.-
Roberto Reyes invests $ 10,000.00 in technology for his business.
Considering that the interest rate remains fixed at 10%, in 1 year, what
would be the future value?
Select one:
A. $9,090.90
B. $11,000.00
C. $90,909.00
D. $110,000.00
Feedback
The correct answer is: $11,000.00
2.-
Any of these representations is valid for calculating the present value of

$5,000.00 3 years from now at an interest rate of 7%,except:
Select one:
A.Vα = 5000.00 (1+.07)3
B.Vα = 5000.00 (1.225)

C.Vα = 5000.00 (1.07)3
D.Vα = 5000.00 / (1+.07)3
Feedback
The correct answer is:Vα = 5000.00 / (1+.07)3
3.-
A company will accrue a lump sum payment of $1,000,000.00 for formal

training for its employees. What is the value of this payment in 1 year if
the interest rate is 6% per annum?
Select one:
A. $943,396.20
B. $1,600,000.00
C. $1,060,000.00
D. $943,390.60
Feedback
The correct answer is: $1,060,000.00
4.-
To calculate thepresent value of a capital of $1,000.00 in one year, given

an interest rate of 20%, we must apply the following formula:
Present Value = 1,000.00/(1 + .20)
Choose one;
True
False
Feedback
Evaluation
1.-
mayor inve rsión

As is the cost of a in human capital,
menor re nta ble
is the number of people to whom it seems
Feedback
The [lower]the cost of an [investment] in human capital, the [greater]the

number of people who find it [cost-effective].
3.-
Relate the definitions to each concept, taking into account the cost-benefit
of an investment in human capital:
Answer 1
Indicator expressed as a percentage that Ta sa inte rna de Re ndimiento
measures the value ofinterest.
Answer 2
The discount rate at which the net present Ta sa de rendimie nto
value of a human capital investmentis
zero.
Percentage that is applied to the amount Answer 3

of investment we made (investor or Va lor Pre se nte Neto
lender) and that shows the profit we

obtained from such investment.
Answer 4
Accumulation of observed benefits that Ta sa inte rna de Re ndimiento
are distributed over several years.
Feedback
Your answeris incorrect.
Indicator expressed as a percentage that measures the value ofinterest.

- Interest rate,
The discount rate at which the net present value of a human capital
investmentis zero.
- Internal rate of return,
Percentage that is applied to the amount of investment we made (investor

or lender) and that shows the profit we obtained from such investment.
- Rate of return,
Accumulation of observed benefits that are distributed over several years.

- Net Present Value
3.-
A company wishes to invest $75,000 in specialized training for a small
group of workers. If workers must be absent every Thursday for one year,
and this generates a loss of $90,000 for the company. But it is estimated
that from the training, workers can generate an additional annual profit of
$200,000. Whatis the one-year internal rate of return?
Select one:
A.21.12%
B.12.12%
C.21.21%
D.20.12%
Feedback
The correct answer is:21.21%.
4.-
menor re nta ble

As is the cost of a in human capital,
mayor produc tiva
is the number of people to whom it seems
Feedback

The [lower]the cost of an [investment] in human capital, the [greater]the
number of people who find it [cost-effective].
The determination of the economic benefits of investing in human capital
is embedded in the interest rate.
Choose one;
True
False
Feedback
The determination of the economic benefits or stream of future profits

from investing in human capital, is inserted within thenet present value,
considered as that accumulation of benefits observed and distributed over
several years, represented by the productive part of the individual.
The factory Tecnología Industrial S.A. de C.V. you want to calculate the
value of future earnings by investing in human capital and you need the
following data to make the calculation, except:
Select one:
A.Time (n)
B.Amount invested (P)
C.Present value (Va)
D.Interest rate (i)

5.-
A company made an investment of $1000 in a project, for which a rate of

return of 7% per annum has been estimated for 3 years. Whatis the net
present value?
Select one:
A.$816.32
B.$1,229.05
C.$1,225.04
D.$3526.03
Feedback
6.-
The Rate of Return shows the profit we earned as an investor or lender

on that investment as a percentage.
Choose one;
True
False
Feedback
Rate of returnis a percentage that is applied to the amount of investment

we made either as an investor or as a lender and shows the profit we
obtained from such investment.
7.-
The following formula was used to calculate the present value of a 2-year
investment of $25,000 with an interest rate of 4%:
Va = V1 / (1 + i) n
Whatis the result?

Select one:
A.$23,131.9
B.$23,113
C.$23,113.9
D.$23,311.9
Feedback
8.-
An insurer calculates the present value for a future gain of $500,000 to be

received within 1 year. Given an interest rate of 5%, whatis the result
obtained?
Select one:
A.$625,190.47
B.$476,190.47
C.$478,189.57
D.$525,910.74
Feedback
9.-
If the internal rate of returnis higher than the marginal opportunity cost of
funds as measured by the interest rate, then it is considered that the
investment in education will be:
Select one:
A.Fixed-term investments
B.Unprofitable
C.A future gain
D.Profitable
Feedback
The correct answer is:Profitable
10.-
Mariois a subject who wishes to invest in his studies in order to provide

more sophisticated, productive and creative intellectual work within the
organization. Before investing you should make some considerations:
1. Consider your personal life plan

2. Consider flexible schedules
3. Consider your training options
4. Consider relying on time preference
Select one:
A. 1, 3
B. 1,4
C.2, 3
D.3, 4
Feedback
The correct answer is: 1, 3
Evaluation
1.-

fundamentals:

Select one:
A. 1,3
B.2, 3
C.2, 4
D.3, 4
Feedback
2.-
The company Herrajes Originales, SA de CV needs to improve the

performance of its employees. In the past, it has lost many valuable
resources in training, because the courses that have been offered have
not helped to solve the company's problems.
Whatdoes the trainer have to do in order not to fail the company again?
Select one:
A.Give the course on what he knows best about the company.
B.Changing the instructional techniques used in previous courses to re-

teach them.
C.Make a good diagnosis of training needs.
D.Involve workers more in the courses.

Feedback
The correct answer is:Make a good diagnosis of training needs.
The general manager of a manufacturing company decides to invest in

training and is aware that it will be necessary to spend on certain costs
such as the trainer's salary and the material to be used. What type of
costs do they belong to?
Select one:
A.Formal costs
B.Informal costs
C.Direct costs
D.Indirect costs
Feedback
A training eventis the set of policies that specify the attendance of the
training agent, the participation of the workers, as well as the speech of a
manager in the opening and/or closing ceremony of a course. Is this
statementfalseor true?
Choose one;
True
False
Feedback
A training eventis theorganization and implementation of the program,

where we will have to ensure the punctual attendance of the training
agent, the participation of the workers, the availability of the place, the
technological infrastructure, the equipment, as well as the presence
and/or speech of a manager in the opening and/or closing ceremony.
At lunchtime, Guillermo commented to Alma that within an organization,

co-workers should provide each other with assignments and support,
establishing together a career plan that ensures long-term continuity
within the organization, training and development opportunities. Is
Guillermo's statement true or false?
Choose one;
True
False
Feedback
Within the organization, the manager or administrator must provide the

employee with assignments and support, establishing career planning
that ensures long-term continuity within the organization, training and
development opportunities.
Marianais in charge of supporting the development of workers within an

organization. She knows that she needs to be clear about the aspects in
which different positions and organizational levels require training. What
aspects do the different levels of the organization have in common and
what should Mariana consider including in the training programs?
1. Induction
Negotiation
3. Language proficiency
4. Complete formal training
5. Emotional skills
6. Administrative skills
Select one:
A. 1,3, 4
B. 1,4, 6
C.2, 3, 5
D.2, 5, 6
Which of the following are true regarding the design of training, coaching
and productivity plans and programs?
1. The training manager should verify and review in detail the content of
the course with the person in charge of the area where the training need
arises.
2. The training plan and programs should include actions related to
productivity issues.
3. To design training plans and programs,it is not important to know the
available budget for training, the company must provide the necessary
budget.
4. The formation of groups to participate in each course should be carried
out considering the training needs detected and the job profiles
andinterests of the workers.
5.It is the responsibility of the training manager to establish in detail the
content of the course, considering only the manual of procedures of the
position.
6.It is necessary to knowthe budget available to carry out the
corresponding plan and programs.
Select one:
A. 1,2, 3, 4
B. 1,2, 4, 6
C.2, 3, 4, 5
D.2, 4, 5, 6
Feedback
These are some aspects to consider in the training execution
stage,except:
1. Physical organization of the classroom

2. Evaluate cost-benefit
3. Verify infrastructure for distance learning courses
4. Provide the necessary materials
5. Apply post-course evaluation instruments
6. Supervise the instructor's performance
7. Attendance control and preparation of certificates of participation
8. Follow-up of the process
Select one:
A. 1,3, 5
B. 1,4, 8
C.2, 5, 8
D.3,
6, 7
What is the following formula for?
Select one:
A.To calculate the future value
B.To calculate the present value of future earnings
C.To calculate the internal rate of return
D.To calculate the interest rate

Feedback
The correct answer is:To calculate the internal rate of return
Human assets represent training costs to be amortized at a certain date
and should be shown in
Select one:
A.the organizational production process
B.the balance sheet report as of the date of evaluation
C.education through the labor system
D.annual human capital investment

Feedback
The correct answer is:the balance sheet report as of the date of its evaluation
An insurer calculates the present value for a future gain of $500,000 to be
received within 1 year. Given an interest rate of 5%, whatis the result
obtained?
Select one:
A.$625,190.47
B.$476,190.47
C.$478,189.57
D.$525,910.74
Luisais the head of the training area, she asks her employees to tell
herwhichTraining Needs Assessment process.
Which of your colleagues said it correctly?
Select one:
A.Lucero
1. Conduct a target population analysis
2. Develop training needs detection and measurement report
4. Design and apply instrument
B. Pedro
C.Carmen
1. Define target population and analyze
Mr.Armando
3. Analyze the problems of the position and define the target population

Feedback
Pedro
From the following list, select the statements that refer to aspects that
must be verified in order to prepare a training, education and productivity
plan and program.
1. Analyze the company's philosophy, objectives, policies, strategies and

other actions and training.
2. Review previous plans and programs to avoid repeating courses.
3. Define topics to be taught
4. Analyze the academic history of the participants
5.
6. Define the profile of the training agents for each training event.
7. Determine plan and program timelines, as well as dates and duration
of events
8. Ensure that the workers to be programmed have a CURP
Select one:
A. 1,2, 4, 5
B. 1,3, 5, 6
C.2, 3, 4, 6
D.3, 4, 5, 7
From the following list, select the statements that refer to aspects that
must be verified in order to prepare a training, education and productivity
plan and program.
1. Analyze the company's philosophy, objectives, policies, strategies and

other actions and training.
2. Review previous plans and programs to avoid repeating courses.
3. Define topics to be taught
4. Analyze the academic history of the participants
5. Define the profile of the training agents for each training event.
6. Determine plan and program timelines, as well as dates and duration
of events
7. Ensure that the workers to be programmed have CURP
Select one:
A. 1,2, 4, 5
B. 1,3, 5, 6
C.2, 3, 4, 6
D.3, 4, 5, 7
Under what modality can a course be organized?

Select one:
A.Integral
B.Open
C.Face-to-face
D.Closed
If the internal rate of returnis higher than the marginal opportunity cost of
funds as measured by the interest rate, then it is considered that the
investment in education will be:
Select one:
A.Unprofitable
B.Profitable
C.Fixed-term investments
D.A future gain

Feedback
The correct answer is:Profitable
To ensure training and development opportunities, as well as to establish

a firm foundation and a direct line of work, training should be determined
by considering:
Select one:
A.the number of workers in each position
B.level of schooling
C.the worker's age
D.each position to be filled

Feedback
The correct answer is:each position to be occupied
Select one:
A.on-the-job training
B.training
C.development
D.specific training
Feedback
In the plastics company TUBOMEX, all employees within the organization

will be trained, the objectives that every administration seeks through
training are the following,except:
1. Improve productivity
2. Stop competing with other organizations
3. Spending less time managing the company's earnings.
4. Raise the quality of the product or service
5. Achieving mental health and physical safety for the worker.
6. Prioritize the company's development over that of the employee.
7. Benefiting the employee with training
8. To achieve a better planning and use of human resources.
9. Prevent deterioration and obsolescence of management and employee
systems in the field of labor.
Select one:
A.4, 7, 8
B.2, 3, 6
C.3, 5, 6
D. 6,8, 9
E. 1,2, 3
Feedback
These are elements to be included in the training plan,except:
Select one:
A.Justification
B.Selection procedure to train workers of the same level and position.
C.Prioritization of objectives
D.Training policies
E.List
of members of the Joint Training, Education and Productivity
Committee
Feedback
The correct answer is:List
of members of the joint training, education and
productivity commission.
Oscar and Norma were reviewing the aspects to be considered in the
development of the next training, development and productivity plan and
program.
Norma comments that they should review the organizational policies,
strategies and objectives that will be in place.
Oscar says thatit is not necessary, that they should just see with the area
managers what courses they want for their employees.
Which of the two is right?
Select one:
A.Oscar, because you have to cover what the bosses say they need.
B.Standard, because the plan and program must be aligned with
organizational policies, strategies and objectives.
C.Neither of the two, the only thing to consideris the detection of training
needs.
Feedback
The correct answer is:Standard,
because the plan and program must be
aligned with organizational policies, strategies and objectives.

HR 1 and 2

Cargado por

Información del documento

Descripción original:

Derechos de autor

Formatos disponibles

Compartir este documento

Compartir o incrustar documentos

Opciones para compartir

¿Le pareció útil este documento?

¿Este contenido es inapropiado?

Copyright:

Formatos disponibles

HR 1 and 2

Cargado por

Copyright:

Formatos disponibles

RH 1

To calculate thepresent value of a capital of $1,000.00 in one year, given

Juan is an intern in the Administration and Finance Department. He was

Learning and change are transformational Answer 2

Trainees and the human resources area must Answer 3

for its own , otherwise the company's will be of no use.

In order for [training] to recover the [investment in personnel], there must

Relates the job positions, according to the description or characteristic

It is a flexible line of movement through which a person moves during

B.list of strengths and weaknesses

C.life and career planning

These are four important areas in life and career planning:

going. It is advisable to set a start date

and quantifiable terms. It should be

2. Fill out the form with your data.

Actions should be determined in a clear and logical sequence, and

4. Elaborate the training needs detection report.

To obtain all this information, please contact the corresponding area:

A.the archives of previous trainings

B.organizational effectiveness index

D.human resources inventory

These are sections of a training plan,except

David is a 60-year-old man who is nearing retirement. Considering that

A.The older you get, the better your performance

B.Lower age, lower performance

C.The lower the age, the higher the yield

D.The older you get, the lower your performance

A.Discount rate at which the net present value of a human capital

B.Indicator expressed as a percentage that measures the value of

C.Percentage that is applied to the amount of investment we made

D.Accumulation of benefits observed and distributed over several years,

environment conducive to growth in order to

responsibility to keep it in balance.

Through it, group membership is achieved and through groups it is

It is the environment conducive to the original growth of the individual and

Area that refers to the internal communication or personal clarity

It is unique and unrepeatable and we all have a responsibility to keep it in

1.- These are requirements to be met by institutions or independent

4.Demonstrate that they have sufficient knowledge of the activity in which

Laura works as a file clerk in a customs brokerage company, while Diana

6.- Select and drag to the corresponding space thewordsthat correctly

The courses offered in the DistanceTraining Programfor Workers are

8.- The duties or attributions of the Federal Labor Inspector are as

1. Overseeing that employers comply with the labor provisions in force.

Article 153-J mentions that, in order to increase productivity in

Article 153-J mentions that, in order to increase productivity in

1.- Training favors 3 important aspects. Relate each statement to the

The employee puts motivation Answer 5

Your answer is partially correct.

- Human relations in the work group

The correct answer is:1b, 2c, 3e, 4a, 5d, 6f

Companies can organize their own courses Answer 4

1.- They are methods of development of people within the work,except:

2.- In Pedro's organization, employees are resistant to change and have

1.- A transport company has a new accounting software. The manager of

What classification of training is being referredto?

3.- its objective is to influence the behavior of individuals in order to

4.- The _______________ is a continuous process that strengthens work

Mariajoined a very important pharmaceutical company in which she is

What type of training is provided at the company where Maria works?

Training is very importantbecause it helpsthe organizationto:

9.- The Human Resources Directorinstructs his assistantat 7:00 p.m. to

The following text is a compilation of articles 153-S to 153-X, the missing