PEDRO RUIZ GALLO NATIONAL UNIVERSITY

Faculty of Administrative and Accounting Economic Sciences

Professional School of Administration

HUMAN RESOURCES MANAGEMENT II

TEACHER:
MSc. Manuel Lujan Vereau

CYCLE:
SAW
MEMBERS:

Bances Pantaleón Roberto Carlos

Julcahuanca Ramírez Miluska Nicole
Leonardo Ramos Juan
Jennifer Damaris

MARCH 11, 2021

 INDUCTION PROGRAM OF THE COMPANY
“STARBUCKS COFFE”

I. GENERAL OBJECTIVE
Prepare newly hired “STARBUCKS COFFE” staff in order to achieve the best
performance of their work, generating integration and adaptation to their
corresponding functions, their position and the new work environment in the
shortest possible time.

II. SPECIFIC OBJECTIVES

 Inform all collaborators about the activities that will be carried out in order
to achieve and give a good image of the company.
 Guide employees regarding their labor rights within the organization.
 Familiarize and induct collaborators into the organizational culture of the
“STARBUCKS COFFE” company.
 Motivate employees to meet all the objectives set by the company in an
optimal manner.
 Resolve all existing doubts on the part of new collaborators with issues
related to work, operation, obligations and benefits to which personnel are
entitled.
 Encourage new collaborators to feel identified with the company,
generating enthusiasm and motivation at work.
 Generate a fair and equitable work environment, thus promoting integration
and cooperation between collaborators.

III. SCHEDULE OF ACTIVITIES

 DAY HOUR ACTIVITIES PLACE RESPONSIBLE
8:00 am- 19:30 am  Send the schedule of activities of
the induction program.
 Prepare the material that will be
9:30 am- 11:30 am used during the reception of new
November personnel. Management
2  Send the bosses the list of new Office Administrator
11:30 pm- 12:20 collaborators in your area.
pm  Contact new collaborators and
schedule them for the induction
talk.
1:30 p.m.- 2:30
p.m.
9:00 am- 12:00 pm  Develop the induction course for
new staff:
- Provide words of welcome.
- Administrator presentation.
November - Project the welcome video and
4 a brief history of the company. Management Administrator
- Toast. Office
12:20 p.m.  Tour of the “STARBUCKS
COFFE” facilities and branches.

8:00 am- 8:15 am  Present to the head of

administration and the head of
the sales area.
8:20 am- 8:35 am  Place personnel in their
respective positions.
8:35 am- 8:45 am  Provide them with an
November identification card and work Management Administrator
5 uniform. Office
8:45 am- 9:15 am  Inform them about:
-Activities and procedures in the
sales and administration area.
 Introduce co-workers.
9:15 am- 9:30 am

8:30 am- 10:20 am  Gather evidence of the induction

provided.
November 10:30 a.m.- 12:30  Review and analyze said Management Administrator
15 p.m. evidence. Office
 File evidence according to the
12:30 pm- 1:00 pm established procedure.

Index
1. Presentation……………………………………….………..06
2. Welcome……………………………………………….…..07
3. History of the Organization………………………….…..08
4. Mission…………………………………………….…………….10
5. Vision………………………………………………….………..11
6. Values…………………………………………………….……12
7. Goals
7.1. EITHER. General…………………………………………….…..13
7.2. EITHER. Specific……………………………………………….
…….14
8. Standards………………………………………………….……..15
9. Principles……………………………………………….……..16
10. Institutional Policies………………...….……….17
11. Organizational chart of “ Starbucks Coffee ”…......…..…
18
12. Products……………………………………………….…19
13. Benefits…………………………………………….…...24
14. Physical Distribution……………………........………..25
15. Welcome message to new
staff………………………………………………….…….26
INDUCTION
MANUAL
PRESENTATION

STARBUCKS COFFEE is the main retail brand and

roaster of specialty coffees in the world, with more
than 20 coffee shops in Peru, one of them in
Chiclayo.
Our coffee shops have become reference points for
coffee lovers around the world. But why do they
insist on coming to Starbucks? Because they know
they're getting genuine service, a welcoming
atmosphere, and a great cup of expertly roasted
coffee. Come and meet us and you will see: we are
much more than the coffees we make.
WELCOME TO
STARBUCKS
COFFEE

We are delighted to welcome you to the

Starbucks Peru family! Since your first day
working with us, you have become one of our
"partners" adding value to the brand with your
great talent, because as you well know we
follow a rigorous selection process.
 HISTORY

Howard
Schultz
Starbucks Coffee Company was founded in
Washington in 1971 by three friends who met
at the University of San Francisco, Jerry
Baldwin, English professor, Zev Siegel, history
professor, and Gordon Bowker, writer, in that
year they opened their business. first store
selling beans and coffee machines, the store
was a success
HISTORY

By 1996, STARBUCKS had more than 1,000 stores

throughout the United States and Canada,
opening its first store in Japan.
Currently, STARBUCKS COFFEE COMPANY has
more than 16,000 stores in 44 countries, through
subsidiaries, business associations or franchises.
MISSION
Inspiring and nurturing
the human spirit – one
person, one cup and
one community at a
time.
VISION

Position itself as the world's

leading supplier of fine coffees,
without ever compromising its
principles, and providing its
customers and partners with an
inspiring experience that
enriches their day.
 VALUES
INNOVATION
I RESPECT

IMPULSE

TALENT

RESPONSIBILITY

CONNECTION
 GENERAL
OBJECTIVE

Our goal is that all our coffee

is grown under quality
standards, using ethical
sourcing practices.
SPECIFIC
GOAL
Offer the highest quality coffee in
the world and qualified and/or
personalized service.
Maintain good communication
between managers and
collaborators.
Promote and Strengthen ethical
values.
Promote different practices in
order to positively impact the
environment.
Maintain a pleasant and warm
environment.
 RULES

EQUAL OPPORTUNITIES.

MAKE RECRUITMENT DECISIONS

WORK IN AN ENVIRONMENT FREE OF

HARASSMENT, INTIMIDATION OR
DISCRIMINATION.

IT DOES NOT USE FORCED LABOR.

BEGINNIN
G HACER
PROPIO EL
NEGOCIO

DEJAR TODO TIENE

HUELLA IMPORTANCIA

PRINCIPIOS

ACEPTAR LA SORPRENDER
RESISTENCIA Y DELEITAR
INSTITUTIONA
L POLICIES

PROVIDE FRIENDLY TREATMENT AND BE DILIGENT TO ALL

CUSTOMERS BY FOLLOWING THE PROCEDURES ALREADY
ESTABLISHED
PROVIDE A QUALITY PRODUCT AND SERVICE TO THE PUBLIC,
MAINTAINING AN ETHICAL AND INTEGRATED INTERACTION WITH
THE CUSTOMER BASED ON RESPECT

IT MUST BE GUARANTEED THAT THE PREPARATION OF DRINKS

AND FOOD IS SUPERVISED AT ALL TIMES AND BE CARRIED OUT
UNDER A SERIES OF STRICT HYGIENE RULES.

PROTECT THE RIGHTS OF OUR CLIENTS, COLLABORATORS AND

BUSINESS CONTACTS.

INFORMED THROUGH THE USE OF AN INFORMATION SYSTEM OF

THE ACTIVITIES CARRIED OUT, SO STARBUCKS IS CORRECTLY
COMPENSATED
ORGANIZATI
ON CHART
PRODUCTS
DRINKS

EXPRESS BASED

WHITE COFFEE ESPRESSO CARAMEL CHAI LATTE TEA

MOCHA MACCHIATO
FRAPUCCINO
 FOODS

SANDWICHES
PASTRIES
 V

BENEFITS

BASE
SPECIALS
Sunday Premium
Bonus
Vacations (Numbers of Discount on products
days greater than those within the brand. Partner
required by law). Drinks.
Vacation Premium 25% 30% discount on all Alsea
IMSS. And Voucher brands.
Cards. Coffee beans to share the
coffee culture. And Tips.
 BENEFITS
PARTNER
WELL-BEING
AND SAVINGS

SCHOLARSHIPS AND
DEVELOPMENT
Performance bonuses. OPPORTUNITIES
Life Insurance.
Car insurance.
Funeral assistance.

PHYSICAL
Saving Fund. Scholarships for
Savings bank. undergraduate and
postgraduate degrees for you
and your family.
Scholarships to study
English with a payroll
STARBUCKS SKETCH
 COME IN,
WELCOME !
We are very happy
that you are part of
this great
“STARBUCKS
COFFE” family,
assuming the
commitment to
grow together.