PRACTICE3 (21082019) / PRESENTATION / Final questionnaire Vocation of service

Started Tuesday, October 15, 2019, 8:12 p.m.

Finished Status
Ended on Tuesday, October 15, 2019, 8:27 p.m.
Time 14 minutes 44 seconds
employee
Points 15.00/15.00
Rating 5.00 out of 5.00 ( 100 %)

Question 1
Correct Score 1.00 out of 1.00

One of the benefits provided by establishing inventory control in companies are:

Select one:
a. Efficient management of operations.

b. It carries out specific control of the company's operations.

c. It contains better stability in workloads.

d. All options •

The correct answer is: All options

Question 2
Correct Score 1.00 out of 1.00

“Our business is people and we serve them coffee”, this phrase characterizes which company:

Select one:
a. mac donalds

b. disney
c. Starbucks •
d. Red Eagle Coffee

The correct answer is: Starbucks

Question 3
Correct Score 1.00 out of 1.00

A Service Culture is when all members of the Organization learn to practice the service strategy
always.

Select one:
True •
Fake

The correct answer is 'True'

Question 4
Correct Score 1.00 out of 1.00

According to the video Juan Valdez VS Starbucks, what are the three lines used by the Colombian
brand?

Select one:
a. Hot coffee, lukewarm coffee, cold coffee.

b. Pastry, con^teria, coffee.

c. Typical food, toys, hot coffee.

d. Variety of coffees, packaged coffee, branded items. •

The correct answer is: Variety of coffees, packaged coffee, branded items.

Question 5
Correct Score 1.00 out of 1.00

The brands mentioned in the course material are:

Select one:
a. Coca Cola, Juan Valdez, Corral, Mazda.
b. Coca Cola, Pepsi, Juan Valdez, Starbucks. •
c. Pepsi, Apple, Chevrolet, Cheetos.

d. Burger King, Mac Donalds, Mazda, Chevrolet.

The correct answer is: Coca Cola, Pepsi, Juan Valdez, Starbucks.
Question 6
Correct Score 1.00 out of 1.00

The customer is always right.

Select one:
True •
Fake

The correct answer is 'True'

Question 7
Correct Score 1.00 out of 1.00

In the Emprendices article: How many tips to win over your clients?

Select one:
a. 3
b. 14 •
c. 7

d. 5

The correct answer is: 14

Question 8
Correct Score 1.00 out of 1.00

According to John Tschohl, founder and president of the Service Quality Institute, what is the most
powerful and least expensive tool to achieve success?

Select one:
a. None of the options.

b. Latest technology facilities.

c. John Tschohl is not the founder of the Service Quality Institute.

d. Excellent customer service. •

The correct answer is: Excellent customer service.

Question 9
Correct Score 1.00 out of 1.00

The cost of service focuses on:

Select one:
a. Employee.
b. Internal and strategic use of each company. •
c. Product

d. Company partners

The correct answer is: Internal and strategic use of each company.

Question 10
Correct Score 1.00 out of 1.00

Customer service must be implemented as a management strategy

Select one:
True •
Fake

The correct answer is 'True'

Question 11
Correct Score 1.00 out of 1.00

Smiling, placing a suggestion box in a “visible” place and hiring someone to receive your
customers' complaints is enough to boost your sales.

Select one:
TRUE
False •

The correct answer is 'False'

Question 12
Correct Score 1.00 out of 1.00

According to the Neuro Wealth video, poverty is:

Select one:
a. Every options.

b. Physical.

c. There is no poverty.
d. Mental. •

The correct answer is: Mental.

Question 13
Correct Score 1.00 out of 1.00

According to the website ^nanzaspersonals.com, one of the principles of the customer service
strategy is “The quality of the experience for customers”?

Select one:
True •
Fake

The correct answer is 'True'

Question 14
Correct Score 1.00 out of 1.00

According to the video Turn your passion into a business, you will increase your probability of
change if…

Select one:
a. You find your Passion
b. All options •
c. You find your Purpose

d. You find your Medium

e. You find your Talent

The correct answer is: All options

Question 15
Correct Score 1.00 out of 1.00

In terms of attitudes, the service is:

Select one:
a. Authority, gratitude

b. Seriousness and optimism

c. Interest, respectful
d. Reliability and Availability •

The correct answer is: Reliability and Availability

◄ VOCATION OF SERVICE

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