Case study: Applying staff recruitment standards

In this activity you should apply the rules and processes related to personnel recruitment
according to the proposed learning process. You should rely on your understanding of the
followingcase to perform the respective exercise.

Case presentation:

Applicants Olga Martínez, Luceli Sánchez, who have 30 years of experience in similar positions, are
not fluent in English and use office automation resources efficiently. The third candidate for the
position is María Antonia Rojas, she is 25 years old, she knows the office automation resources but
accepts that she does not master them completely, she is fluent in English and new information
and communication technologies, she has only had 3 months of experience in similar positions.
The applicants apply for the position of Executive Secretary of ORVIS International. Your role as
human resources manager will be to make the selection of the best candidate to fill the position
by applying the processes, standards and procedures learned in the course to fulfill your role,
taking into account that the profile defined for the position responds to the following
characteristics: Bilingual secretary with experience in interpersonal relations and customer service,
with the ability to be discreet in the position, committed to her job functions in terms of drafting
documents, preparing reports, filing documents, preparing records and other functions assigned to
her. Dear trainee, you are advised to read and reread the case in order to gain a clear
understanding of the case and to identify the challenges presented by the case. Once you have
assimilated, please proceed to answer by stating the process you would use to select the best
candidate for the position of Executive Secretary.

Case solution

After having completed the respective stages of the personnel selection process (needs analysis,
initial interview, psycho-technical tests, judicial background check, in-depth interview, physical or
entrance exams, recruitment documents and signing of contract), the two applicants proved to be
excellent in all aspects for the position of executive secretary of our organization.) the two
applicants proved to be in excellent conditions in all aspects for the position of executive secretary
of our organization. As human resources administrator and based on the profile to apply for the
position, the studies made to each of the applicants, I have made the decision to choose the young
María Antonia Rojas as the professional for the position, since she meets most of the
requirements and expectations to fill the position, she is a young woman, responsible, dynamic,
with moral principles.She is a young woman, responsible, dynamic, with moral principles; when I
made the calls to verify the Labor Certifications, I was struck by the way they referred to her (very
well recommended) and above all with a lot of knowledge to do her job very well and contribute
even more to this organization.

Also taking into account that as an international company, the handling of two or more languages
is essential for the execution of the position, adding that experience is essential for the
performance of the proposed activities, and Maria Rojas does not have 100% of this, but the
passage of time will get it performing in her role as a secretary. That is why we have excellent
counseling and support for our young woman, where periodic follow-up will be done, thus
achieving a better professional and labor growth.