INTRODUCTION PAPER

HOW TO REACH CONFLICT RESOLUTION IN RMIT

Vietnam has just participated in WTO. People have the opportunities to work in the international
environment. Mostly, this working environment requires the team work cooperation and often causes
troubles. Conflict among staff has been considered the big issue in an organisation. The reasons come
from different sources such as the lack of communication, the differences in culture, working styles,
working perceptions, job expectations, and personalities. In order to be more specific, this topic will be
done in RMIT International University in Vietnam where staff and lecturers are from different countries.

NowadaysIn recent years in workplace, conflict among staff in is the major issues in working
environmentconflict among staff is ordinary .problem and tThe main sources is are customarily because
due to the lack of communication, conflict in resource/interest or conflict in personal problem like
children care and personality difference. However, We would like to analyse and identify conflict within
RMIT campus.
Moreover, at the end of the research, we want to learn something as following:
• Identify the main causes of conflict in educational environment.
• Learn the effect of unsolved conflicts on RMIT people
• Figure out the conflict styles that RMIT staff usually use
• Identify the most effective method to solve conflict in RMIT

The Firstly, uunsolved conflicts couldcan be rather serious for the cohesiveness in the working
environment. For instance, since it could easily result in strains for the staff memberss ,. As a result,
unhappiness, Ithat makes the staff members not happy to go to work or contribute to tasks in a teamt
could also make some people feel not happy going to work,. This problem often costs the company more
money,. More importantly, unsolved conflict in a long time can also reduce reduce the working
effectiveness and and creativity in a team.

OverallSecondly, our report will include consist of the following sections such as: methodology,
research(/findings), discussion(/ analysis), and then we also have the recommendatiorecommendations n
section based on the our interview, and from theour research resources that we have found in the literature
summary rearchthe literatural research. FinallyLastlyBesides, we will also have appendix section that
contains the transcript of our interview with the staff.

Especially, w
Last but not least, we are going to conduct the deep - interview with the staff members in RMITRMIT
staff and ask them about their conflict in workplace as well as the affection of conflict on their
productivity. We intend to implement interview with RMIT staff only. Besides, we include the practical
strategy for the staff members that we acknowledge important for the staff to resolve conflict as well as
reduce the major stress inpressure on this organisatione working environment of RMIT.

In conclusionIn the report, Wwe are going to present present the practical strategy for the staff memberss
in the working environment like RMIT in order to resolve conflict. In additionW, we hope that the
strategy will make other staffs overcome their conflict and make them think no longer consider conflict no
longer bigserious drawback for them.
Conceptually, we this report will concentrate reveals the value ofon articulate the cause and effect of
conflict in workplace, and. To know how effectively the conflict is solvedunderstand clearly the
objectives that we need to achieved, then we evaluate the effect result our research and the
interviewresult from the research and the interview in order to come up with its besta resolution to
overcome of conflict. FurthermoreAbout the scope of the research, the research will be within RMIT only.
Besides, we includes the practical strategy for the staff members that we acknowledge important for the
staff to resolve conflict as well as reduce the major stress due to conflict in the working environment of
RMIT. In addition, we believe that the strategy will help other staff solve their own conflictl make other
staffs solve their conflicconflictt .. As a result, the conflict will will no longer disturb them as a serious
ous drawback. We are going to interview the staff members in RMIT and then ask them about their
conflict in workplace, the affection of conflict on their productivity and their their resolution of the
conflict.
happen regularly but be solved easily.