Standards, Interoperability and e-Governance Architecture

Rajendra Dhavale

Main Discussion Points:

> Challenges for e-Governance Architecture > Need for Standards and Interoperability for Public Sector > Architectural Frameworks for Integrated e-Government > Recommendations

Main Discussion Points:

> Challenges for e-Governance Architecture > Need for Standards and Interoperability for Public Sector > Architectural Frameworks for Integrated e-Government > Recommendations

Key Elements of eGovernance Architecture

> eGovernance Applications > SDC > SWAN > CSCs

Deliver eGovernance as a Service

Challenges and the need for Interoperability eGov

> Interoperability is connecting people, data and diverse systems. > The term can be defined in a technical way or in a broad way, taking into account social, political and organizational factors

Application

SDC

SWAN CSC

Main Discussion Points:

> Challenges for e-Governance Architecture > Need for Standards and Interoperability for Public Sector > Architectural Frameworks for Integrated e-Government > Recommendations

Standards usually evolve from Best Practices

> Best Practices also evolve > The most efficient (least amount of effort) and effective (best results) way of accomplishing a task, based on repeatable procedures that have proven themselves over time for a large number of people

Leapfrog the learning curve

> Trying to improve quality of service by yourself ?

> Industry Standards !!

Why reinvent the wheel ? Tried & Tested, Process driven Universal benchmarks

> Look at Manufacturing

Successfully pursued ISO 9000 Standards for over a decade !

Chinas leap into manufacturing Chinese market opened up in 1978 1,250 in 1978 19,000 by end 99 96,715 by end 03

on the back of ISO 9000 Standards

A strategic move by the Chinese government

> In a written speech , Chinese Vice Premier Wu Bangguo said that an important element of the country 's economic and technical policy is the adoption of international technical standards and advanced standards in order to improve Chinese products and services and boost international trade.
Peoples Daily Online 22 Oct 1999

Standards in IT
-Service delivery impacts the entire IT ecosystem -How do we manage it to become more consistent & predictable ? -Replicate the successes from Manufacturing !
BS7799 CMM eSCM COSO PAS46 BS15000 ITIL COBIT PMMI ISO17799

Privacy

We will focus on the 2 which have had the most profound impact

Standards in IT
-Service delivery impacts the entire IT ecosystem -How do we manage it to become more predictable ? -Replicate the successes from Manufacturing ! BS7799
eSCM COSO PAS46 CMM COBIT PMMI

BS15000 ITIL
Privacy

ISO17799

We will focus on the 2 which have had the most profound impact

IT Security Standards BS7799/ISO17799

- Defines 127 security controls structured under 10 major headings which contain further detailed controls and in total create 5000+ controls and elements of best practice
> Security Policy > Organization of Asset and Resources > Asset Classification and Control > Personnel Security > Physical and Environmental Security > Communications and Operations Mgmt > Access Control > System Development and Maintenance > Business Continuity Mgmt > Compliance

IT Service Management Standards BS15000

> BS 15000 is the world's first standard for IT Service Management. > The standard specifies a set of inter-related management processes > The ITIL (IT Infrastructure Library) forms the basis of the BS 15000 standard. > Evolution of ITIL v3 More practical How to guidance

Main Discussion Points:

> Challenges for e-Governance Architecture > Need for Standards and Interoperability for Public Sector > Architectural Frameworks for Integrated e-Government > Recommendations

eGov Applications - Service-oriented Architecture

Views Tailored to Users and their Access Needs

Web Services Interface

Flexible Access to Broad Applications Ubiquitous Access to Information Regardless of Source

Plan

Deploy Procedure

Secure Prevent

Fix Diagnose

Data Transparency Services

For SDC, SWAN, CSC - A Unified Service Model

GOVERN MANAGE SECURE

UNIFIED SERVICE MODEL

Unified Service Model

GOVERN MANAGE SECURE

Common View of a Service > 360 view into technology, assets, people, projects and processes
UNIFIED SERVICE MODEL

> Insight into the relationships between components > Integration across Govern, Manage and Secure > Based on ITIL v3 & BS 7799 standards & best practices

Main Discussion Points:

> Challenges for e-Governance Architecture > Need for Standards and Interoperability for Public Sector > Architectural Frameworks for Integrated e-Government > Recommendations

Recommendations / Key Takeaways And a brief on who we are

> Build-Time eGov Apps SOA > Run-Time SDC, SWAN, CSC
ITIL v3, BS7799 Enterprise Class Product Suites

About CA:
Mission: Transforming the way the world manages IT Independent software provider 30 years in IT management 14,000+ employees Customers in more than 140 countries

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Questions? rajendra.dhavale@ca.com