Globalization of Services: Satyams Experience

Ram Mynampati
Member of the Board & President Commercial & Healthcare Business Chairman Citisoft Inc. (A Satyam Company) www.satyam.com

Disclaimer
This presentations include statements, which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Although Satyam believes the expectations contained in such forward-looking statements are reasonable, it can give no assurance that such expectations will prove correct. These statements may involve risks and uncertainties that could cause actual results to differ materially from the expected results. Such risks include, but are not limited to, the risk factors described in Satyams Registration Statement on Form F-3 and in other reports and periodic filings made from time to time with the Securities and Exchange Commission. Thse filings are available at www.sec.gov. The Company does not undertake to update any forwardlooking statements that may be made from time to time by or an behalf of the company.

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Macro Trends in Our Business

Declining dominance of West as economic power Growth beyond BRIC emerging Asia, LATAM, NEW Africa Next India Wave R&D virtualization Industry consortiums SMB opportunities Fusion of services & software products Software appliances Machine to Machine communicati on

Security and terrorism Visa regimes Protection barriers Social networking Virtual reality Online games

Acquire comp. Assets Penetrate Markets

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Expanding Market Boundaries

Todays Market
IT services BPO services = $1.75 trillion IES services

Tomorrow's Market
Services added US$28 trillion to global value in FY 2006

475 750 US$ 500 Of this, US$7 trillion can be delivered globally

Global outsourcing of the above is ~ US$ 400 billion India Inc served about US$45 billion

475 750 US$ 500

Market Expanding to include processes that cut across businesses, sectors and industries. are industry-specific including what was hitherto considered core.
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3D Walkthroughs & Simulations Interior Design & architecture Medical visuals Manufacturing visuals Photorealism Engineering visualization

Pack Management Pack Design Proof-reading Translation Editorial services Page Design & layouts Illustration & Indexing Sales presentation design Motion Graphics Graphic design for brochures, dockets, flyers Computer-based-training (CBTs) CD/DVD presentations Website design 3/31/08 Satyam Confidental 6 6

Revenue Distribution & Customer Profile

Revenue Distribution

Customer Profile Fortune 500 Client Additions

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Our Europe Story

Branch operations in 13 countries, 3 Development Centres & 18 Offices Business Footprint in more than 20 countries

Continental Europe: 4000 + UK: 5000 +

Branch Operations Business Footprint Development Centres

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Language & Culture - (English, German, French) Ease of resource relocation on EU projects EU trade agreements in place Same time zone advantage Geopolitical stability Good availability of technical resources Cost advantage compared to Western Europe IT industry is a key strategic focus for the Government Infopark infrastructure excellent and at par with Western Europe 3/31/08 Satyam Confidental standards

HDC

 OPERATIONS IN 41 CITIES 15 DEVELOPMENT CENTRES OUTSIDE OF INDIA

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Our Approach
Creative Resourcing Global Solution Centers Strong Local Presence: Diversified skill sets & language proficiencies across different countries in all the regions Strong Alliances/ Global partnerships Strengthening relationship with Govt by investing in economy through Graduate Recruitment Programs (ELTP) Expertise
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Operationalization of Global Solution Centers

Kuala Lumpur - Malaysia Nanjing, Guangzhou China Cairo - Egypt

Near Shoring Leveraging local talents & Niche Skills Multi culture/Multi lingual advantage Seamless delivery time zone
Innovative Resourcing Options Addressing Japan Opportunities through China Re-sourcing from Vietnam & Philippines
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Committed to Malaysia
2007 ~ 2009

2000 seat Global Delivery Campus

2000 seater center scalable to 5000 located on the IT Highway Cyberjaya

Global Solutions Centre

500 Associates Multi competency and domain capability

Assist the transformation of the fresh graduates to industry-ready software engineers which bolsters the ICT resource base of Malaysia Plans to ramp-up to 500 by 2007!

2010 Dedicated Campus

2000 Associates 15 Acres campus

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2003 - Shanghai
Offshore Development Center for MNCs Enterprise Platform Skills Competency Development for APAC region

Growth Plans
1000+ team of professionals by the end of year FY 2007 Expand MNC customer base through Global Relationships Satyam De-Risking Strategy for North American & European client base.

2004 - Dalian
Nearshore for Japan and Korean Operations

2005 - Beijing
Sales office & Nearshore Development Center soon

Beijing

Dalian

2006 - Guangzhou
Sales office & Offshore Development Center

Nanjing

Shanghai

2007 Nanjing (under construction)

70,000m Global Delivery Campus 2500 seat state-of-art Campus 3/31/08 Satyam Confidental

Guangzhou

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Signing and Grounding ceremony on Feb. 8, 2007

High Attention and support from Jiangsu Province and Nanjing Municipal Government

Satyam Commitment 2500 Employees by 2010 Temporary facility Phase 1 & 2 ready, Campus by Oct 08
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Government Supports - Egypt

MOU Signed with the Government of Egypt to set up Global Development Center A 300 seaters global development center (GDC) in Smart Village - Giza Serve as a major technological development and software support facility for Satyams Middle Eastern customers Leverage Egypts skilled and abundant labor, highly advanced infrastructure facilities as a global test bed for ICT applications
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Smart Village Campus - Egypt GSC

Satyam in the Americas

Canadian presence since 1999 Servicing 25+ Canadian clients Chosen as global transformational partner by four Canadian conglomerates Geographical presence across Canada with offices in Toronto, Montreal & Calgary 450+ resources serving Canadian clients ISMS/BCP Certified Canadian Development Center Presence in Caribbean since 2004 Servicing 10+ Clients in Caribbean Geographical presence across Caribbean 50+ resources serving Caribbean Clients Presence in Brazil since 2005 Servicing 10+ Clients in Brazil Nearshore Center for US clients 100+ resources serving Global clients from Brazil Center

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Language/Culture Domain Skills Large Deals Relationships Critical Mass Language Fragmented

Our Imperatives

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SUMMARY

Global Markets Require Global Approach Integrated Supply Chain effective Risk Mitigation to Cost and Country Risks Global Presence and Inorganic Growth to have Transformational Impact

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