WWID: 702070078

Last Name: WESSLER

First Name: DAWN
Operating Company: J&J Consumer Products USA
Site:
Alternate Contact # 908 874 2610
Location (Building, Floor..):
Issue: information on account activation
Alt Contact #: 908 874 2610
User Location: office
Error Message:
CKM Document Followed: na
Troubleshooting Steps:
user called in satting that she want to know that how much time it takes for the
account to be activated after placing the SRM request.
privided user the information.
resolving the ticket
Status: Resolved
INC000005676315
_____________________________________________________
WWID: 701149067
Last Name: CHATTOPADHYAY
First Name: SUKANTA
Operating Company: J&J World Headquarters
Site: 410 George Street,NJ-New Brunswick
Alternate Contact # 732 524 3554
Location (Building, Floor..): cube no:608, floor :6th
Issue: issue with laptop
Alt Contact #: 732 524 3554
User Location: office
Error Message:
CKM Document Followed: na
Troubleshooting Steps:
user called in stating that his laptops's keyboard is not working, USB ports are
also not working.
he want this ticket to be assigned to local desksite.
assigning to local desksite
Status: Resolved
Assigned to: desk site
High Urgency as per user's request
INC000005676395
_____________________________________________________
WWID: 1017796
Last Name: ZUKOWSKY
First Name: TRAVIS
Operating Company: J&J World Headquarters
Site: 23 Orchard Road,NJ-Skillman
Alternate Contact # 908 431 4628
Location (Building, Floor..):
Issue: NT password reset
Alt Contact #: 908 431 4628

User Location: office

Error Message:
CKM Document Followed: na
Troubleshooting Steps:
user called in statng that he needs the password reset.
reset the password and left it in his supervisor's voive mail.
resolving the ticket
Status: Resolved
Resolving the ticket with user's permission
INC000005676428
$2xykbEw
_____________________________________________________
WWID: 702072581
Last Name: LENERT
First Name: MIKE
Operating Company: Janssen Ortho-McNeil Primary Care US
Site:
Alternate Contact # 908 218 6942
Location (Building, Floor..):
Issue: shre drive issue
Alt Contact #: 908 218 6942
User Location: office
Error Message:
CKM Document Followed: na
Troubleshooting Steps:
user called in stating that he dont have access to network drive .he had placed
SRM request to activate the access. he wanted to know the status.
asked him to send mail to srm team to know thw status. srm tk no:1321446.
resolving the ticket
Status: Resolved
INC000005676573
_____________________________________________________
WWID: 85447549
Last Name: ZHUANG
First Name: ZHIHENG
Operating Company: J&J Medical China
Site: One Johnson & Johnson Plaza,NJ-New Brunswick
Phone # 904-443-1039
Location (Building, Floor..): 7500 Centurion Parkway
Issue: nt password reset
Alt Contact #: 732 524 1724
User Location: office
Error Message:
CKM Document Followed:
Troubleshooting Steps:
user called in stating that he had placed SRM request to change the display of o
utlook name. but now he is not able to log in to the system.
checked him browsejjeds.
his username was changed,
provided him new username.
he is able to log in now.
resoving the ticket.

Status: Resolved
Resolving the ticket with user's permission
INC000005676652
_____________________________________________________
WWID: 402541
Last Name: DOAN
First Name: JOHN
Operating Company: PRD USA
Site: 10990 Wilshire Blvd, Suite 1200,CA-Los Angeles
Phone #
Alternate Contact # 310 975 9209
Location (Building, Floor..): CUBE NO:1200, floor:12th
Issue: wirelesssa access connection
Alt Contact #: 310 975 9209
User Location: office
Error Message:
CKM Document Followed: na
Troubleshooting Steps:
user called in stating that he is not able to access wireless from remote locati
on.
guided user to conect through thinkvantage access connection.
he is able to connect.
but when he is trying to connect to vpne. he is getting error messege as login f
ailed due to driver failure.
assiging the ticket to DS
Status: Assigned
Assigned to: desk site
INC000005676815
_____________________________________________________
WWID: 168102
Last Name: NORMAN
First Name: INGA
Operating Company: PRD USA
Site: 200 Great Valley Parkway,PA-Malvern
Phone #
Alternate Contact # 610 651 6270
Location (Building, Floor..): cube no: 5295a,
Issue: nt password reset
Alt Contact #: 610 651 6270
User Location: office
Error Message:
CKM Document Followed: na
Troubleshooting Steps:
user called in stating that when she is scanning the document its asking for use
rname and password.
but its not taking her username and password.
assigning to local desksite.
Status: Assigned
Assigned to: desk site
INC000005677160
_____________________________________________________
WWID: 404199
Last Name: YOUNG

First Name: EUGENE

Operating Company: PRD USA
Site: 821 Fox Lane,CA-San Jose
Phone #
Alternate Contact # 408 433 1475
Location (Building, Floor..): port no:1009
Issue: issue with IE 6
Alt Contact #: 408 433 1475
User Location: office
Error Message:
CKM Document Followed: na
Troubleshooting Steps:
user called in stating that he has IE 6 and want to instal IE 8.
assigning the ticket to RRS
Status: Assigned
Assigned to: RRS
INC000005677326
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