Industry Awards

For BAR Page 15

August 2011 Number 445 4.00 www.bar.co.uk
Tax and termination payments 44 VAT in the removals industry 42
No: 445 August 2011 www.bar.co.uk
This month:
News from Watford 06
Industry News 07-14
- Green light for Logistics Skills Academy
- Business slams parental leave reforms
- IoD warns on auto-enrolment
- DfT completes trailer size consultation
- Defra analyses more Low Emission Zones
- MPs debate Fair Fuel
- Government to shake up dot matrix signs
- New Traffc Commissioner appointment
- PwC highlights security concerns
- Website images may lead to copyright claims
- DfT and Transport for London launch
technology fund
- M74 completed at last
- Humber Bridge tolls rise
- Doncaster set for giant inland port
- FTA publishes new International Guide
- Housing market heads south
BAR News 15
- BAR picks up 2 TAF awards
- New Focus for 2012 Conference
- Latest industry statistics
- Profle: Matt Faizey, Directly Elected Director
- Marriott Hotels savings for BAR members
- Young Mover: Neil Purdie, Family Man
- Southern Area enjoys Summer meeting
- Dinner dance on the English Riviera
- Great North West Area car treasure hunt 2011
Overseas Group News 26
Commercial Moving Group News 28
Training News 34
European News 38
People News 51
Diary Dates 52
Memberships 54
BAR Member Services 55
- Product of the Month
Letters 62
August 2011 Removals & Storage 5
On the cover: BARs Stephen Vickers and
Paul Swindon with former England International
Rugby player Martin Bayfeld at the Trade
Association Forum awards in July 2011.
26

48
12
09
We all know unanimity is impossible in an
organisation like BAR but that mustnt hold
back those who want to move forward in a
positive way.
Rob Bartup of GB Liners, Councillor in BARs Overseas Group.


- Reining in VAT in the
removals industry
- A fresh look at tax and
termination payments
- Bath Rugby running for
Thomas Firbank
- New Member:
House to Home Removals
- New International Associate:
Easymoves
Features 42-50
Removals & Storage August 2011
BAR News
Editorial
Contributions on all aspects of the removals and storage
industry are welcome, together with photographs if
appropriate.
Please contact the Managing Editor, Louise Gale on:
Tel: 020 8458 5100
Email: rands-editorial@analyticamedia.com
Deadlines: The deadline for all article submissions for
the September 2011 issue of R&S is 5th August.
Advertising
For all enquiries and bookings, please contact
Steve Pearce on:
Tel: 0117 330 8370
Email: steve@rubiconmarketing.net
Deadlines: The booking deadline for all display
advertisements for the September 2011 issue of R&S
is 11th August.

Subscriptions
Removals & Storage is subscribed to by members of the
British Association of Removers in the UK and Overseas.
Current annual subscription is 48.00 in the UK and
72.00 overseas. Additional subscriptions are available
from BAR (see contact details to the left).
Registered as a magazine The British Association of
Removers 2011. ISSN 0034-425
All rights reserved. No part of this publication may be scanned,
reproduced, stored in a retrieval system or transmitted in part or whole
in any form or by any means (electronic, mechanical, photocopying,
recording or otherwise) without the prior written permission of the
British Association of Removers.
Opinions expressed in Removals & Storage are not necessarily those
of the publisher, British Association of Removers. The description of a
product or service in this publication does not constitute endorsement
by the publisher. The publisher does not accept any responsibility for
any claims by advertisers. The articles in this publication are for general
information only and are not intended to be advice to any specifc
person. Readers are recommended to seek professional advice before
taking or refraining from taking any action on the basis of the contents
of any article in this publication.
The British Association of Removers
Tel: 01923 99 480
Fax: 01923 99 481
Email: info@bar.co.uk
Tangent House, 2 Exchange Road, Watford,
Hertfordshire WD18 OTG
President: Reg Hackworthy
Director General: Stephen Vickers
Company Secretary: James Falkner
Removals & Storage is designed on behalf of
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Article submission: 5th of the month preceding publication
Booking of display adverts: 10th of the month preceding publication
Booking of classifed adverts: 10th of the month preceding publication
Booking of trade adverts: 10th of the month preceding publication
Artwork for adverts: 15th of the month preceding publication
Copy and advertising deadlines 2011 for future issues of R&S magazine
News
FROM WATFORD
I
t is always nice to have your efforts
recognised and, as you will see on
page 15, BAR won two prestigious
Trade Association Best Practice Forum
Awards, for Website Design, and Best
Membership Pack. The awards were
announced at the TAF Gala Dinner on 7
July. The competition is really stiff, so
congratulations are due to the whole
team here in Watford on what is, by any
measure, a terrifc achievement. These
awards are benchmarked against many
other Trade Associations, so to receive
the awards acknowledges that we are
the best for these two categories and
shows tremendous progress for the
Association as well as the public
recognition of that progress.

Comments from new Members for the
new Members pack have been very
positive. The website goes from
strength to strength attracting more
hits and more use of the search
directory than ever before. This means
more direct and tangible benefts for
Members. This higher profle
complements the ongoing success of
the estimating system, which still needs
more Members to take part in to reduce
the number of out of area sales leads.
A warm thanks to those Members who
responded so well to the recent request
for a return on their Consumer
Satisfaction Surveys, which have to
form a part of our Annual Report to the
Offce of Fair Trading on the working of
the Code of Practice. Some still had to
be chased, of course, but it is
encouraging to note that these were
less than in previous years. It is also
encouraging, in a way, that the delayed
consultation on the future of the
Consumer Landscape is now well
underway. BAR is actively working with
the other Codes sponsors to prepare a
co-ordinated response to try and ensure
that the future of the consumer codes is
safeguarded and remains as effective as
a unique selling point for our Members
as possible.

Members should note that an
Extraordinary General Meeting of BAR
will be held in Watford at 12.00 Noon,
on Wednesday 21 September 2011. The
meeting will receive the Report &
Accounts for the year to 31 December
2010, which were not able to be
presented at the AGM in May. A formal
notice of the EGM will, of course, be
circulated at the appropriate time.
On page 10 useful advice, and words of
caution, are provided on copying and
copyright. In this digital hi-tech age,
when almost anything can be found
and downloaded from the Internet, it is
easy to forget that unauthorised
copying of both images and text can be
copyright-infringement for which
potentially severe penalties can be
incurred. The problem is not just a
technical issue, and BAR, whose own
policy on this is that nothing is copied
without the necessary permission, often
has to takes steps to prevent misuse by
non-Members of our T&Cs. So, be
careful, and have a formal policy on
copying and copyright.

Dont forget, there is a 100 monthly
prize in the draw for Members who
provide the industry statistics that
enable BAR to lobby effectively. It is a
simple process to provide these stats,
as June winner 4321 Services Ltd will
attest to, so if you do not do so, why
not start now?

Finally, we hear that Beverly Bell, who
gave such an entertaining and
informative presentation to the Annual
Conference in May, has just been
appointed as Deputy Senior Traffc
Commissioner well done.
Contact Details:
August 2011 Removals & Storage
Industry News
7
Green light for Logistics
Skills Academy
John Hayes, Minister for Further Education, Skills and Lifelong Learning,
has announced that the Government will fund the development of the
National Skills Academy for Logistics.
C
onfrmation of the funding means that the
National Skills Academy for Logistics
can begin to license suitable providers
during the summer, so that an initial offer to
employers will become available in Autumn
2011.
The Academy has been developed by Skills
for Logistics, the Sector Skills Council for the
Freight Logistics Sector, and has the support of
key players in the sector with small, medium-
sized and large employers backing the proposal.
Bibby Distribution, the Port of Tilbury / Forth
Ports, Maritime, Royal Mail, Brough Marine,
Maxim Haulage, Briggs Equipment are all
Board members of the Academy.
Paul Brooks, Chairman of Skills for Logistics,
said effcient logistics operations are vital for
both the growth of the economy and for
servicing the daily needs of industry and the
consumer. It is essential that we develop skills
in our personnel in order that we further
improve the high quality of our transport and
logistics operations.
The Academy has been designed to respond
to the skills needs of logistics companies, their
employees and those seeking a career within
logistics. It will offer training and support from
pre-employment training right through to
degree level.
Employers and trade associations have been
involved in the development of the Academys
business plan as have many colleges, work-
based learning providers and universities.
There will be a formal launch in October 2011
and services will come on stream during the
autumn.The Head Offce of the National Skills
Academy for Logistics will be in Milton
Keynes, where the Skills Academy will share
facilities with Skills for Logistics.
The National Skills Academy for Logistics
will provide a One Stop Shop Service for
logistics employers who require support with
training and skills development. The One Stop
Shop can be accessed through a national
telephone number, by e-mail, and from the
Autumn through a dedicated website and team
of Skills Hub Managers whose role will be to
work with employers to address their skills
needs.
Employers are already signing up to become
members of the National Skills Academy for
Logistics. Members will receive help in
identifying training needs and be able to attend
events at discounted rates. Members can also
advertise vacancies free of charge through the
Skills Academy website and beneft from a job
matching service linked to the Skills Academys
network of training providers and stakeholders.
Employers who would like to become a
Skills Academy member, or fnd out more
about its services should contact:
info@logistics.nsacademy.co.uk
Business slams
parental leave
reforms
B
ritains business organisations have
reacted with concern to the
Governments plans to overhaul
rules on parental leave, which could
increase the total period of parental leave
by four weeks.
The Government is proposing that
mothers and fathers could take their
parental leave in small units, rather than
in one single block.
Fathers will also be offered an extra
month of paid leave, in addition to their
current two weeks. The maximum amount
of parental leave per family would hence
increase to 58 weeks from 54 weeks.
The Confederation of British Industry
has raised concerns at the proposals to
increase the total period of parental leave
by a further four weeks as it believes the
UK already offers some of the most
generous provisions in the world.
Parental leave should be open to both
parents, be simple to administer and allow
employers to reject complex patterns of
leave, said Katja Hall, CBI Chief Policy
Director.
The Federation of Small Businesses
(FSB) predicts that the changes the
Government wants to push through would
make administration of parental leave far
more complicated than it already is.
National Chairman John Walker said that
for a small frm, organising cover and
workloads for a member of staff that has
decided to take chunks of parental leave
from work not a continuous period of
time will be extremely burdensome and
diffcult to administer.
The FSB is also concerned by the
Governments plans to extend the right to
request fexible working to all employees,
not just to parents of under-17s. This
would just add to the red tape burden on
small frms.
According to the FSB, of the two-thirds
of small businesses that offer fexible
working, only four per cent restrict this to
the parents of small children.

Removals & Storage August 2011
Industry News
8
A
ccording to a survey of its members,
when employers were asked how they
would make the 3 per cent contribution
of employees salaries, 34 per cent said they
would have to pay for it from profts. More than
half (57 per cent) of the employers surveyed
said that the added time burden derived from
auto-enrolment will be very high or high, versus
10 per cent who thought it would be very low or
low.
The survey also revealed that the burden is
likely to fall hardest on small frms. Feedback
from IoD members indicated that 95 per cent of
frms that do not have any pension
arrangements for employees into which the
employer contributes are SMEs, without the
specialist human resource functions that big
frms can afford.
Miles Templeman, Director-General of the
IoD, said the Government shouldnt
underestimate the cost burden that auto-
enrolment is going to place on small frms...of
course we need to improve retirement provision
in the UK, but yet again its the small
entrepreneur who is hit. Phasing in auto-
enrolment buys us some time, but the private
sector cant be expected to bounce back and
create new jobs in the longer run if the
Government keeps dropping new cost burdens
on frms.
According to the survey, many employers are
still unaware that they will be required to set up
and fund employee pensions. Twenty per cent
of employers are not aware that there will be
legislation, commencing in 2012, that requires
them by law to enrol employees who earn over
the income tax personal allowance, into a
pension scheme and to make contributions on
their behalf.
There is also a high level of uncertainty about
what proportion of employees will exercise
their right to opt out of auto-enrolment.Sixteen
per cent of employers thought that none of their
employees would opt out. But 24 per cent of
employers said that they thought the opt-out
rate could be as high as 51 per cent or more, and
29 per cent said that they had no view on what
the opt-out rate would be.
Institute of Directors
warns on auto enrolment
The Institute of Directors has said that auto-enrolment pensions,
which will begin in 2012, are likely to burden frms with signifcant
costs relating to employer contributions and administration.
DfT completes
trailer size
consultation
T
he Department for Transport has
concluded its consultation into
the potential impacts of
permitting an increase in the
permitted length of articulated lorries
to 18.75 metres.
On the day the consultation closed,
the Freight Transport Association
said the Government should take a
level headed view on longer semi-
trailers.
FTAs own research suggests that
high volume semi-trailers will deliver
both effciency and carbon savings
for companies, by cutting vehicle
mileage.
A move would mostly beneft those
businesses such as retailers, parcel
companies and manufacturers of high
volume, low weight products where
existing 13.6 metre semi-trailers
become full before they reach their
gross weight.
Simon Chapman, FTAs Chief
Economist, said all the evidence we
have had from our members has
reinforced FTAs view that high
volume semi-trailers are good for the
environment and good for business.
For high volume, low density loads,
the extra deck space offers improved
productivity and fewer vehicle
journeys.
High volume semi-trailers are also
likely to have a positive effect on
road safety, with overall HGV
mileage reduced and the potential for
operators to specify the latest on-road
safety technology and mirrors for
vehicles.
For the FTA: The vehicles being
considered are no longer than
drawbar trailer combinations already
on the road, and the proposals are not
a stalking horse for increased HGV
weights in the UK.
Government to shake up dot matrix signs
L
ocal transport minister Norman Baker and
roads minister Mike Penning (pictured)
have said they are considering the
introduction of new road matrix signs that will
provide motorists with a much wider range of
information, such as encouraging them to use
the train in case of congestion.
At the House of Commons Transport
Committee, Mike Penning said that the signs
were currently not providing up to date and
user-friendly information, and that they needed
to encourage people off the motorways and on
to other modes of transport.
Mr. Baker said that if you have a sign there
saying the railway journey along this parallel
corridor is half the journey time of the road
journey, people might think about changing to
the train....if you do that, it may obviate the
need for expensive and perhaps environmentally
damaging roadworks.
August 2011 Removals & Storage
Industry News
9
P
arliament held a new debate on the issue
on 14 June, at Westminster Hall.
Speaking after the debate, Robert Halfon,
Conservative MP for Harlow said: We want a
fair deal for fuel for motorists and businesses....
as well as no more rises in fuel duty, I am
urging that the Government sets up a
Commission into why fuel prices at the pump
are still far too high, even though oil has fallen
on the international markets and to examine
alternatives to rising fuel duty.
Fair Fuel campaigner Peter Carroll said:
Nearly every MP present at the debate agreed
with the call for more transparency in the
market so that hard pressed motorists and
businesses can see who is taking what out of
the price of a litre. FairFuelUK strongly
supported the call by Mr Halfon that the
Government should commit to no more rises at
all in fuel duty in this Parliament. The plan is
that fuel duty will rise in January. We have to
stop that rise.
Justine Greening MP, Economic Secretary to
the Treasury, confrmed I will continue to do
what I can to stay close to the industry, and I
will work with the Department for Transport to
look at an overall approach that will support our
economy as well as supporting hauliers,
motorists and businesses.
The Road Haulage Association has welcomed
the involvement of MPs from across the
political spectrum to recognise the plight of UK
road hauliers. RHA Chief Executive Geoff
Dunning said: We particularly welcome their
acknowledgement of those transport operators
who are being undercut by foreign vehicles
entering the UK with tanks of fuel bought on
the continent for which they have paid up to 24
pence per litre less in fuel duty.
MPs debate Fair Fuel
The FairFuelUK Campaign is continuing to keep the pressure up on
politicians to do more to alleviate the burden of high fuel costs on
industry and ordinary motorists.
New Traffc
Commissioner
appointment
P
hilip Hammond, secretary of state for
transport, has appointed Beverley
Bell (pictured) to the position of
Deputy Senior Traffc Commissioner.
Ms Bell, who spoke at BARs annual
conference in Manchester this year, is
currently Traffc Commissioner for the
North Western Traffc Area. The current
Senior Traffc Commissioner, Philip Brown,
is on extended medical leave.
Stephen Vickers, Director General, BAR
said We congratulate Beverly on her
appointment. Following her visit to the
BAR Conference in May we are certain that
Beverley has a better understanding of the
issues and concerns of our Membership.
FTA publishes
new
International
Guide
T
he Freight Transport Associations
annual guide for international road
transport operators is now available.

The 2011 issue includes information to help
clarify the often confusing set of regulations
faced by UK-based operators when they
visit countries in the EU and beyond. It uses
country profles to equip transport managers
with the information needed to avoid
unanticipated delays and deal effectively
with roadside enforcement.
The new edition includes updated
information on public holidays, weekend
lorry bans and toll prices, local weight
restrictions and other essential facts for feet
operators in both the own account and hire
and reward sectors.
Each year suggestions from FTA members
are included in the guide and new for this
edition, amongst others, are sections on
Algeria, updates on safe loading and on the
DocStop scheme, which is available for
drivers in parts of mainland Europe.
Defra analyses more Low Emission Zones
T
he Department for Environment, Food
and Rural Affairs has launched a national
consultation on how to meet European
Union limits on air pollution. Defras plans
could include a national Low Emission Zone
(LEZ) framework to help reduce nitrogen
dioxide (NO2) concentrations.
The EU Ambient Air Quality Directive,
approved in 2008, sets limits for major air
pollutants including nitrogen dioxide with the
aim of protecting human health and the
environment. Road transport is the dominant
source of pollution in areas exceeding the
current limit values. According to Defra, on
average, local traffc contributes 60 per cent of
total UK nitrous oxide concentrations.
UK emissions of nitrogen oxide fell by 39 per
cent between 2000 and 2009 as a result of many
measures introduced over the last decade to
tackle air pollution. Based on 2008 projections,
compliance with the limit values will have been
achieved in 2010 over large parts of the UK.
However, the UK faces challenges in achieving
full compliance in major cities and towns.
Defra says that in order to meet the EU limits
in cities, it is exploring scope for additional
measures to speed up compliance. This could
include, in particular, a possible national
framework for LEZs to support and facilitate
the introduction of LEZs at local level.
Removals & Storage August 2011
Industry News
10
Website images
may lead to
copyright
claims
T
he Forum of Private Business
(FPB) is warning small business
owners to check the images
they are using on their websites in
order to guard against costly
copyright claims.
The Forum issued the warning
after a noticeable increase in calls to
its member helpline on the issue in
recent months, with several
businesses receiving letters
demanding payment for unwittingly
using copyrighted pictures.
Often, small businesses entrust
web design companies to source and
upload images to their websites, on
the presumption that the design
company will have secured
permission to use them.
However, all too often this is not
the case, according to the FPB.
Liability for any copyright
infringement lies with the small
business, rather than the design
company which developed the
website.
As a result, the Forum is urging
smaller businesses to check they are
legally entitled to use the images on
their websites in order to avoid
potential claims from powerful
copyright holders such as Getty
Images, one of the worlds largest
stock photography companies, which
actively pursues copyright
infringement involving its images.
FPB Chief Executive Phil Orford
said: I think the digital age has
blurred the boundaries of image
copyright in many peoples minds
and some business owners
mistakenly think that because an
image is freely available on the
internet, it can be reused without
permission.
Additionally, many smaller
businesses entrust web design
companies with the whole process of
registering and creating their
website, and presume that their web
design company will only use images
they are entitled to use.
The FPB, which is a not-for-proft
business support organisation for
smaller companies, is advising
business owners to check with their
web design company they are legally
entitled to use each and every image
on their websites for commercial
use.
DfT and Transport for
London launch
technology fund
Transport Secretary, Philip Hammond and the Mayor of London,
Boris Johnson, have launched a joint 1 million fund to research and
develop new technology to reduce the disruption caused by road
works.
T
he money will fund an 18-month project
by the Transport Research Laboratory to
examine innovative engineering
techniques which could see utilities use
temporary road surfacing methods and fast-
setting replacement road surfaces.
This would allow utility companies to carry
out more work at quieter times and re-open
roads during peak traffc periods to reduce
delays and disruption.
Funding will be provided equally by the
Department for Transport (DfT) and Transport
for London.
The DfT also said that it is continuing to
work on drafting regulations that would
allow local authorities to run lane rental
schemes.
The Mayor has asked Transport for London
(TfL) to develop proposals for a targeted lane
rental scheme on the capitals busiest roads at
peak times.
That would incentivise utilities and other
companies to carry out road works during the
less busy periods of the day to reduce their
impact on the travelling public.
Lane rental scheme
Consultation on the new regulations and TfLs
proposals for a lane rental scheme will take
place over the summer and, if approved,
regulations would be in place by the end of
the year, allowing the Mayor to apply to have
the countrys frst lane rental scheme up and
running in London in the frst half of 2012.
Boris Johnson envisages the lane rental
scheme will contribute towards clearing
unnecessary disruption from the capitals
roads. Londons Transport Commissioner,
Peter Hendy, said only 20 per cent of utility
road works are currently carried out during
off-peak hours on the most congested parts of
the Transport for London Road Network,
compared to over 70 per cent of TfLs work.
By developing these new techniques to
enable road works to be done more rapidly,
we can make sure that this research meets the
needs of all respective industries, and
ultimately reduces disruption and congestion
on the capitals major roads. According to the
DfT, road works count for 38 per cent of the
capitals traffc delay and can cost Londons
economy almost 1 billion a year.
M
omentous is opening its ffth location in
England, a fully operating depot in the
town of Gloucester.
Simon Osborne, Group Managing Director,
said this opportunity presented itself with the
acquisition of a new staff member, Emma
Thomas, Depot Manager, who has lived and
worked the area for some time. It gives us an
important foothold in this vital, but hard to
service area of the UK, and most importantly
increases the companys footprint and operating
capability in the UK and Ireland.
Momentous is headquartered in Aylesbury,
and has locations in North London, Carlisle,
Belfast, and now Gloucester.
Momentous opens in Gloucester
August 2011 Removals & Storage
Industry News
11
I
n an event at Compton Acres in June, the
Dorset Chamber of Commerce & Industry
awarded David Trenchard of
Leatherbarrows with a certifcate of
appreciation to recognise the companys
signifcant support which those members have
provided over the last twenty six years.
Michael Regenhardt, Chamber Vice President,
said we greatly value the support of our loyal
members...this is a wonderful and unique
opportunity for us to express our thanks.
Leatherbarrows wins
long service award
Leatherbarrows Removal & Storage, based in Bournemouth, were
honoured in June for their long-standing commitment to local
commerce and industry.
Coastways
awarded ISO
accreditation
C
oastways Storage & Removals Ltd of
Belfast has become the latest BAR
member to be ISO 9001:2008
accredited.
Dominic Murray at Coastways says he
initiated the ISO 9001 quality management
drive to enhance the professionalism of the
companys service and improve all round
productivity. Implementing a Quality
Management System also helped us
motivate staff by defning their key roles
and responsibilities, Dominic says.
Coastways is already seeing the benefts
of ISO accreditation, on both the costs and
the sales sides. As service defciencies have
been highlighted, customer complaints have
dropped signifcantly, and orders are being
met consistently, on time, and to the correct
specifcation. For Dominic: It is opening
up the marketplace for us, with more
opportunities for us as in many tenders ISO
9001 is obligatory.
Britannia
Goodwins
complete
archive move
S
taffordshire member Britannia
Goodwins have recently completely
the move of some 45 thousand fle
boxes and record books for Staffordshire
County Council.
The records and archives, including some
items which are over 100 years old, were
moved from old buildings in Stafford town
centre to a purpose-built site in
Staffordshire. The Goodwins team had to
use specially manufactured steps with a
working platform to gain access to the 5-
metre high moveable racking that was
installed in this new facility. The team
worked for four weeks on the project. The
Councils project manager, Catherine
Lantsbery, said, it was important that we
maintained accuracy and security
throughout the process and with Goodwins
help we achieved a successful move with
minimal disruption to our clients. Robert
Goodwin and Darren Gilbert of Britannia
Goodwins oversaw the move.

Humber Bridge tolls rise 11 per cent
T
he Government has approved an 11 per
cent rise in the tolls paid by motorists
using the Humber Bridge, the frst rise
since 2006.
The toll for goods vehicles with a maximum
weight of between 3.5 tonnes and 7.5 tonnes
will rise from 4.90 to 5.40, while vehicles
exceeding that weight will pay 12.10, if they
have two axles, compared to 10.90 before, and
16.20, if they have three axles, up from
14.60.
The Government said that the increase in tolls
was needed to meet the Humber Bridge Boards
obligations to maintain and operate the Bridge,
and to repay debt to the Government.
In the face of concern by local politicians and
business people at the impact of the tolls on the
local economy, the Treasury is to lead a review
into the future for tolls on the bridge. Results of
this review are due by November.
T
he long awaited M74 in Glasgow opened
to traffc on June 28, some ffteen years
after planning permission was frst
granted.
The extension links the end of the existing
M74 at Fullarton Road, near Carmyle, with the
M8 southwest of the Kingston Bridge. The 5-
mile motorway link comprises three lanes in
each direction and a hard shoulder on each side.
Construction work on the road began in May
2008. Completed eight months ahead of
schedule, the M74 is expected to take around
20,000 vehicles per day off the M8 reducing
peak hour journey times by up to 10 minutes.
According to Transport Scotland, the new
road forms a vital part of the west of Scotlands
motorway network. It should ease congestion
on the M8, which until now has been stifing
the economy, not just of Glasgow, South
Lanarkshire and Renfrewshire, but of the entire
west of Scotland.
M74 completed at last
David Trenchard receives a long service award on behalf of Leatherbarrows
Removals & Storage August 2011
Industry News
12
Britannia Conference
celebrates 30 years
T
he Britannia Conference in Cardiff was an
especially productive and enjoyable event
this year, as delegates celebrated
Britannias thirtieth birthday in a lively and
enthusiastic atmosphere.
On the Saturday morning, after a rousing
introduction from Britannia Chairman John
Dilks, delegates had the opportunity to listen to
business guru Gerard Burke, who gave a
dynamic presentation on how to improve
businesses and how to apply a more strategic,
well prepared structure to daily routine.
Roundtable discussions were the format for
the next stage. This was a new session that split
the delegates across eight tables, discussing
subjects such as improving websites, tendering
for offce moves, records management,
additional shipping services and others.
Twenty-minute sessions allowed time to visit
three of these tables. The general noise levels
and passion in these discussions showed that
new roundtable concept had been enjoyable and
productive for everyone.
The next guest speaker was Nick Hewer of the
television show The Apprentice. The audience
was entertained by various anecdotes from a
long and colourful career, particularly by some
of the behind the scenes insights into the
television series.
The annual Britannia Awards followed,
recognising exceptional achievement and
service in the Britannia Group. This year, a total
of eight awards were given out to those making
an outstanding contribution in their area,
recognising their exceptional levels of sales,
service and professionalism.
The Corporate awards recognised quality and
support for UK and International removals. The
UK award was won by Thomas Casserlys for
the second year in a row, with Sandersteads just
pipped into second place.
On the International side it was Beckwiths
who claimed top prize, ahead of Leatherbarrows.
Beckwiths won their award for their work on
moving employees for a large Swiss based
pharmaceutical frm, while Leatherbarrows earnt
considerable praise for developing superb
services to and from the Channel Islands for a
relocation account.
Sandersteads scooped the Sales award for
their immense support from all their removal
and administration staff for Corporate work
throughout the year across all accounts. Robbins
came in second, for their efforts in developing
local relationships with their Polygon
counterparts based at the Cardiff and Bristol
offces.
Finally, the shipping awards saw Beckwiths
rewarded for their inroads in the shipping
market with the Most Improved Shipper
award, while Leatherbarrows headed the pack,
winning the Shipping Cup after a terrifc year.
The Business Session was closed by an
inaugural speech by new Managing Director
Mark Tresler, who used the opportunity to
outline his vision for Britannias future and
convey his hopes that all parts of Britannia
could work together and beneft from these new
objectives.
After the completion of the Business session,
coaches left for the Millennium Stadium, where
delegates enjoyed a black tie dinner in the
stadiums banqueting suite. Delegates were
treated to a three course meal while enjoying
background music from a classical harpist.
Once the meal was over, the real festivities
began. Firstly, with the cutting of the Britannia
30th Birthday cake and then with a short speech
from one of the founders of Britannia Movers,
Mr John Court.
A hearty rendition of Happy Birthday
followed and while slices of cake were passed
around, there was a swift auction which raised
over 1,000 in aid of The British Heart
Foundation.
LtoR: Rachel Kingwell (Britannia Import Manager) / Gavin McCarthy (Sales & Marketing Director) /
Michelle from Irish Relocations
The shipping awards
saw Beckwiths
rewarded for their
inroads in the market
with the Most
improved shipper
awards.
L to R: Robert Goodwin & his wife (Britannia
Goodwins) / Peter Monk & his wife (Britannia
Quickmove) / Leslie Dilks
John Dilks (Britannia Chairman)
Round table business sessions
Photographs by Steve Jordan
August 2011 Removals & Storage
Industry News
13
Doncaster set for
giant inland port
T
hree developers have signed a deal to
build what will be the largest inland
port in the UK, at Rossington near
Doncaster in Yorkshire.
The three partners in the 400 million
complex are Helios Europe, a European
logistics company, Shepherd Developments,
and property company Segro.
Situated at junction 3 of the M18 in
Doncaster, the Rossington Inland Port will
include customs clearance and bonded
warehouses on site.
Comprising up to 5.75 million square feet
of rail linked distribution warehousing, plus
an intermodal container facility, the project
will provide major retailers and third party
logistics providers with buildings that have
both direct motorway access and direct rail-
to-port container services.
The site already has outline planning
permission which was granted last year.
Mike Hughes, CEO of Helios Europe,
said Doncaster is acknowledged as a
premier location for logistics in the UK and
this project is core to our European-wide
business. The primary UK ports storage
capacities are being stretched to almost
breaking point through expansion, so there
is substantial demand for intermodal inland
port hubs of this nature. Rossington will
provide our international clients with
facilities that are truly transport future
proofed.
The site will be accessed by a new link
road which has just been granted an 18
million grant from the Government under
the Regional Growth Fund programme.
The trio expects the frst buildings to be
available for occupation in 2012.
New truck for Blacks
Worldwide
Blacks Worldwide Movers & Storers of Brechin have added a new
R700 MOV truck to their feet, keeping the average age down and
ensuring they can provide clients with a top quality service.
R
obert Black says that despite the sluggish
housing market, the company is still
seeing new work coming in and needs to
enhance its feet.
Blacks feet, made up mostly of DAFs, now
has an average age of under four years an
impressive statistic for a furniture removal
company. The new truck is part of the DAF CF
series. Bodywork was completed by Tekbo in
Glasgow, while the chassis cab, containing all
the usual driver comforts, was supplied by
Norscot Aberdeen.
Britannia Conference
celebrates 30 years
T
he Britannia Conference in Cardiff was an
especially productive and enjoyable event
this year, as delegates celebrated
Britannias thirtieth birthday in a lively and
enthusiastic atmosphere.
On the Saturday morning, after a rousing
introduction from Britannia Chairman John
Dilks, delegates had the opportunity to listen to
business guru Gerard Burke, who gave a
dynamic presentation on how to improve
businesses and how to apply a more strategic,
well prepared structure to daily routine.
Roundtable discussions were the format for
the next stage. This was a new session that split
the delegates across eight tables, discussing
subjects such as improving websites, tendering
for offce moves, records management,
additional shipping services and others.
Twenty-minute sessions allowed time to visit
three of these tables. The general noise levels
and passion in these discussions showed that
new roundtable concept had been enjoyable and
productive for everyone.
The next guest speaker was Nick Hewer of the
television show The Apprentice. The audience
was entertained by various anecdotes from a
long and colourful career, particularly by some
of the behind the scenes insights into the
television series.
The annual Britannia Awards followed,
recognising exceptional achievement and
service in the Britannia Group. This year, a total
of eight awards were given out to those making
an outstanding contribution in their area,
recognising their exceptional levels of sales,
service and professionalism.
The Corporate awards recognised quality and
support for UK and International removals. The
UK award was won by Thomas Casserlys for
the second year in a row, with Sandersteads just
pipped into second place.
On the International side it was Beckwiths
who claimed top prize, ahead of Leatherbarrows.
Beckwiths won their award for their work on
moving employees for a large Swiss based
pharmaceutical frm, while Leatherbarrows earnt
considerable praise for developing superb
services to and from the Channel Islands for a
relocation account.
Sandersteads scooped the Sales award for
their immense support from all their removal
and administration staff for Corporate work
throughout the year across all accounts. Robbins
came in second, for their efforts in developing
local relationships with their Polygon
counterparts based at the Cardiff and Bristol
offces.
Finally, the shipping awards saw Beckwiths
rewarded for their inroads in the shipping
market with the Most Improved Shipper
award, while Leatherbarrows headed the pack,
winning the Shipping Cup after a terrifc year.
The Business Session was closed by an
inaugural speech by new Managing Director
Mark Tresler, who used the opportunity to
outline his vision for Britannias future and
convey his hopes that all parts of Britannia
could work together and beneft from these new
objectives.
After the completion of the Business session,
coaches left for the Millennium Stadium, where
delegates enjoyed a black tie dinner in the
stadiums banqueting suite. Delegates were
treated to a three course meal while enjoying
background music from a classical harpist.
Once the meal was over, the real festivities
began. Firstly, with the cutting of the Britannia
30th Birthday cake and then with a short speech
from one of the founders of Britannia Movers,
Mr John Court.
A hearty rendition of Happy Birthday
followed and while slices of cake were passed
around, there was a swift auction which raised
over 1,000 in aid of The British Heart
Foundation.
Removals & Storage August 2011
Industry News
14
T
he Land Registry survey, which is based
on actual sale prices achieved and includes
nearly all sales in England and Wales,
whether the purchaser obtains a mortgage or
pays the full price in cash, gives the most
accurate overview of prices actually being paid,
although as it reports actual prices achieved its
fgures lag behind those produced by the
Nationwide and Halifax. By contrast the other
authoritative surveys including Halifax and
Nationwide cover only house sales where the
purchaser takes out a mortgage. All three do
however cover the UK as a whole so their
sample is broader but less comprehensive than
the picture offered by the Land Registry.
The Land Registry reported an annual price
decrease of 2.2 per cent in May, which takes the
average property value in England and Wales to
161,823. This is the largest price decrease since
October 2009. The monthly change from March
to April was a fall of 0.4 per cent. Sales volumes
averaged 44,314 per month from December
2010 to March 2011, which is a drop from the
average of 52,060 per month for the period of
December 2009 to March 2010.
The divergence in price change between
London and the rest of the country continues to
grow. London house prices were 2.9 per cent
higher in May than in May 2010. This is the
largest rise seen in the capital since February
2011. However, Londons monthly change of
0.2 per cent was lower than last months fgure
and brings the average house price to 344,819.
The region with the greatest annual price fall
was the North East with a movement of-6.9 per
cent. The East Midlands experienced the greatest
monthly rise with a movement of 0.4 per cent.
Wales was the region with the most signifcant
monthly price fall with a movement of -3.5 per
cent.
Nationwide, which covers the whole of the
UK and is based on a sample of loans issued in
any given month, reported that prices were
unchanged in June, with an average house price
of 168,205, 1.1 per cent lower than in June
2010. Commenting on the fgures, Robert
Gardner, Nationwides Chief Economist, said:
The property market has moved sideways over
the past six months, and Junes data suggest that
this trend is being maintained through the
summer months....Its hard to make the case for
prices rising or falling sharply over the
remainder of 2011 if the economy develops as
we expect. Economic growth looks set to gather
pace in the months ahead, but is likely to remain
unspectacular. This in turn points to only modest
gains in employment and sluggish wage
increases, which will continue to keep many
potential buyers on the sidelines...overall, a
combination of low transaction volumes, still
tight housing supply and fattish house prices
looks set to stay for the remainder of the year.
Halifax, which also covers the entire UK, but
bases its index on a sample of each lenders own
loans each month, reported that prices increased
1.2 per cent in June bringing the average house
price to 163,049. House prices in 2011 Quarter
2 (April to June) were 0.5 per cent lower than in
the previous quarter. This was the smallest
quarterly fall since 2010 Quarter 2. On an annual
basis, prices in June were 3.5 per cent lower as
measured by the average for the three months to
June against the same period a year earlier. This
was an improvement on the annual rate of -4.2
per cent recorded in May. Halifax said that low
interest rates have helped to improve
affordability, and the recent increase in
employment may also have been an important
factor supporting the market. Housing economist
Martin Ellis said: A slowly improving economy
and sustained low interest rates should help to
support broad stability in the market over the
coming months. The market is, however, likely
to continue to face signifcant headwinds which
are expected to constrain housing demand. Low
earnings growth, higher taxes and relatively high

infation are all continuing to put pressure on
household fnances.
Figures from Communities and Local
Government (CLG) for April show that house
prices decreased by 0.3 per cent over the year
and decreased by 1.1 per cent over the month
(seasonally adjusted). Average house prices were
0.3 per cent lower over the quarter to April,
compared to a quarterly decrease of 0.4 per cent
over the quarter to January. Average prices
remained unchanged during the year in England
but decreased in Scotland (-1.2 per cent), Wales
(-1.4 per cent) and Northern Ireland (-15.2 per
cent). Prices paid by frst-time buyers were 1.6
per cent lower on average than a year earlier and
prices paid by former owner occupiers increased
by 0.2 per cent. Prices for new properties were
4.2 per cent higher on average than a year earlier
whilst prices for pre-owned dwellings decreased
by 0.6 per cent.
The latest monthly market report from the
National Association of Estate Agents showed
slight decreases across supply and demand in
May. In May, 275 people registered with a
branch, compared to 277 in April. However, this
is still well above data from a year-on-year
comparison, where a fgure of 265 was reported
for 2010. The average number of sales agreed
per branch stayed at eight for the fourth month
in a row. But the percentage of sales to frst time
buyers increased from 21 per cent in April to 24
per cent in May. The average number of
properties for sale per branch decreased slightly
from 69 to 68. According to the NAEA, the
combination of large deposit demands, pressure
on household fnances and the gloomy economic
picture for the UK is causing stagnation in the
housing market.
Price change by region Source: Land Registry
Housing market heads south
House price statistics from the most authoritative sources in the UK suggest that the housing market has
taken a turn for the worse, with most recent surveys pointing to monthly and annual price declines.
August 2011 Removals & Storage 15
BAR News
Marriott Hotels
offers savings to
BAR members
M
arriott Hotels has joined forces
with BAR to offer some
signifcant savings at their hotels
and golf and leisure clubs in the UK.
This is an exclusive offer to Marriott
partners only, providing savings that
include:
25 per cent off Stay for Breakfast
breaks at Marriott Hotels across the
UK. These savings apply when you
book a Friday night or two-night
weekend Stay for Breakfast break.
25 per cent savings on Marriotts
popular Park Here, Fly There
packages, which are available at a
selection of hotels strategically located
close to the UKs main airports, and
include one nights accommodation
and up to 15 days parking.
Savings on Leisure Club Membership
at Marriott Hotels across the UK.
Marriott has 41 leisure clubs across the
country. The leisure club offer
provides a 15 per cent discount off full
peak monthly leisure membership
rates, which is also available to the
main members partner. There is no
joining fee, and no annual contract.
Savings on Golf Club Membership at
Marriott Hotel & Country Clubs across
the UK. Participants can enjoy a 10 per
cent discount off 7 day golf monthly
membership rates, and a 50 per cent
reduction in joining fees, with no
requirement for an annual contract.
The discounted rate is also available
for the main members partner.
Marriotts Hotel and Country Clubs
boast Championship courses, putting
and driving facilities and highly
trained PGA professionals.
For more information, go to the Trade
section of the BAR and look at the latest
Special Offers for Members.
I
t was a busy night for Stephen Vickers and
his team from BAR as they collected two
awards. BAR was selected from a fnal
shortlist of three associations to be the winner
of TAFS Membership Pack of the Year. And,
from a shortlist of four outstanding contenders,
BAR was chosen as winner of the TAF Website
of the Year 2011.
Stephen told R&S: These awards are
important for trade associations as they
demonstrate best practice against hundreds of
other associations, and the competition is
always fercely contested. One judge was so
impressed with the calibre of BARs entries that
he approached me after the Awards were made
to seek permission to replicate certain elements
within his own Association high praise
indeed!
Website of the Year
The Forums Final Judging Panel stated they
were impressed with BARs easily navigable
website with defned sections for both members
and consumers being equally well focussed.
The look and feel of the site is very good and it
is clearly effective in promoting the removal
industry.
The judges considered that the provision of
real-time quotes to consumers from members
results in excellent added value by way of new
business for BAR members. The innovative
approach of the quick estimation of removal
cost for consumers was particularly
noteworthy.
Created by Viridian Partnership, BARs
pioneering website allows customers to obtain
immediate online estimates for moves, and at
the same time generates sales leads for BAR
members. While this appears incredibly simple
for users, it is based on a highly sophisticated
application developed for BAR. Potential
customers can also check out removers by
reading comments from other customers about
their experience of actual moves involving
BAR members. These are streamed live onto
the site.
The Trade section of the site was designed to
create value to being a BAR member and help
BAR Members interact, enabling them to work
on big jobs together and buy/sell vehicles etc.
By using a bespoke Content Management
System, this has minimised the support costs
and maximised BARs control over its web
presence.
David Cranley of Viridian Partnership the
agency which developed the solution for the
British Association of Removers said: We set
out with BAR to create a highly functional
customer-focussed website. So many
Association sites are just for members. BAR
have made the most of their position as an
Association to help end users. This delivers
enormous benefts for their members.
Members wishing to improve their profle on
the BAR website or take part in the successful
estimating system should contact BAR
Commercial department on 01923 699 or email
commercial@bar.co.uk
Membership Pack of the Year
The TAF judges also decided that BARs
Membership Pack was the best of all the packs
considered. One of the judges, Ben Turner,
Head of Sales at the Institute of Sales &
Marketing Management, explained how BARs
pack won: The BAR entry for Membership
Pack of the Year encapsulated everything that
is positive about being part of a trade
association, it expressed a genuine enthusiasm
of the affliation as well as presenting the
benefts and proposition in an easy to
understand way for the member. This style of
communication helps the member to clearly see
what the benefts of membership entail, as well
as expressing how much the new member
means to the business.
BAR recognised by
industry awards
BAR picked up two prestigious awards at the best practice event
organised by the Trade Association Forum in early July.
BAR Director General Stephen Vickers, Martin Bayfeld, Julia Crompton from the Deeson Group
(Sponsor) and Paul Swindon, BAR Commercial Manager.
Removals & Storage August 2011 1
BAR News
R
&S: How long have you been
involved with BAR? What are your
best memories of BAR events?
Matt Faizey: M&G joined in 2004. Memories
of BAR events sadly not, I can only really
relate to area meetings, and, to be fair, there are
some nice memories from those that have been
generated over the last couple of years. Plus, of
course, the primary beneft is being able to tap
the knowledge base (face to face) of those who
are also members. William Burden, I owe
thanks to and it has been fascinating being able
to meet the varied personalities from within the
membership. The names of Mr Bartup and Mr
Wheadon immediately come to mind, plus of
course Chris Burke is always a pleasure to meet
and has been able to provide some very useful
information over the months.

R&S: What position do you hold at your
company? Please tell us how your
management experience at your
company will stand you in good stead
for an executive role at BAR.
Matt Faizey: My experience? Well I suppose
at this point many people would launch into a
self- promoting piece akin to a sexed up
curriculum vitae. I will simply say this: I have
been there in terms of waking up at 03:45 in a
cold sweat, feeling sick and scared because the
wages are due in 48 hours and there is no clue
how to pay them. I have been there, at the
bottom rung, unable to exert any infuence or
authority amongst unruly employees. I have
been there when the bank account states minus
50k and the overdraft limit (on that account!)
is only 40k. And I have been there at the
moment we became debt free, and I have been
there when we managed our frst ffty grand
week.
I am here, because I want to be, not because I
have to be. I am here to serve my customers to
the best of my ability. I now intend to attempt to
exert some infuence on BAR, and the industry
for the better, and for the beneft of the public
we serve.
My position? Well, as many out there know,
in order to truly be in charge, one day you might
be the companys cleaner, the next you might be
the secretary, and maybe, if you are really lucky,
on day 3 you might get the chance to boss
somebody around.

R&S: Why did you stand for the DED
position? What do you hope to achieve
as a director?
Matt Faizey: I stood because I am not afraid
to stand up and be counted. As many know I
have been vocal through R&S over the last few
years, and was one of two who were
considerably vocal over the standards-based
membership issue. I consider it would have been
hypocritical of me not to have stood. A loud
mouth is one thing, I think the membership are
fully entitled to fnd out if I have the balls to
back it up.
Achieve? Well, despite what many may think
I havent arrived here with a cast iron belief I
will successfully achieve anything. However, as
many have known, it is rare that I fail at
anything I decide to do. The real aim will be to
temper myself and always consider if I am
following the brief I have been provided with by
the members I now serve.

R&S: What do you think BAR does well?
What are its main strengths?
Matt Faizey: Clever question. The main
strengths perhaps relate to its solidity. Solidity
in terms of its standing, and its robustness under
scrutiny. Members do have a badge, and an
association that will, when asked stand up to
public inspection.
Does well? The only answer I can give is that
it plays its current role of sleeping giant
absolutely impeccably! It is a performance
worthy of an Oscar. I however feel it is time this
giant was awoken from its slumber by the noise
of its members issuing instructions, and I think
the membership will agree with that sentiment.

R&S: How do you think the industry has
changed since you joined the business?
How has BAR responded to these
changes?
Matt Faizey: The industry hasnt changed!
Thats the problem. I can only answer this
question from a domestic moving perspective
but all the same problems are still there, that is
to say the ones that were there 18 years ago
when I started are still there now. Hardly
anything has changed that has led to a direct
fnancial beneft for those that work within this
trade/profession.
Sure there are more avenues for frms and
individuals to become more professional, but
what use if the public do not perceive us in such
way? All other aspects, well, obviously VOSA
sharpening its claws over the last 5-6 years has
had an impact, but that is outside of BARs
infuence anyway.
Profle:
Matt Faizey,
Directly Elected
Director
Matt Faizey (pictured) of M&G Transport Ltd, who is the latest Directly Elected Director to BARs Board of
Directors, talks to R&S about his background and his new role in BAR.
August 2011 Removals & Storage 17
BAR News
However, this question should really be
answered from the perspective of the last few
years. BAR never did respond as the recession
took hold, which, personally I think is
something its bottom should receive a smack
for. There are good companies that if they did
not go under then came mighty close, and with
no real avenue to get assistance or advice from
their professional body. This is something that
must be addressed. Any future discussion or
programme about changes simply has to factor
in those members who are small outfts. BAR
should be moving in a direction that can assist
those with revenues at the lower end of the
spectrum far more than it currently seems to.
Personally I think a statistical review of the
membership should be carried out to
determine what the average size of a BAR
member company is. I often feel that there are
some individuals who seem to think small
companies are those with a 1m turnover. This
has to change. There are good people out there
that give our trade an excellent name but get
little recognition or assistance.
If BAR isnt aware of the size and fnancial
situation of its members across the board
then it cannot possibly hope to understand their
needs and can never hope to react in any way
that will give direct beneft.
BAR could ultimately respond by fnding a
way to make the changes the members
need rather than attempting to react to the ones
they did not.

R&S: Compulsory use of standards by
BAR members is a hot topic at BAR.
Where do you stand on this issue, and
why?
Matt Faizey: I will refuse to answer that. The
issue does not need petrol pouring on the
Members. What I will say is that if I had my
way the entry criteria would be beefed up
considerably and I would move to fnd a proper
way of auditing members beyond a paperwork
exercise. I would write criteria for membership
that a member of the public would fnd
impressive as opposed to concentrating on the
administration end of things and turning the
inspections into a box ticking exercise.
R&S: What do you think BAR needs to do
better? What particular improvements
will you be pushing for as a director?
What changes need to be made?
Matt Faizey: The membership needs a method
of promoting their views faster. The structure
needs to be able to adjust and respond far, far
quicker. Democracy is important and can take
many forms however its current form is fuelling
mistrust and stagnation. This is a topic the entire
membership should air their views on, and one
which I believe all of BAR should be
discussing.
I think that a huge effort needs to be put into
getting BAR back inside the minds (and hearts)
of its members. BAR seems to me to provide
very little to engage the interest and debate of
hundreds of members, the standards debate
doesnt count as that bred division. I believe that
BAR should blame itself for this and not the
membership. BAR needs to discover how it can
bring back a sense of cohesion and optimism
amongst the membership.
I will also be pushing for a greater frequency
of meetings by the board. Currently the board
meets 3 times a year. I fail to see that this is
enough. Maybe if the membership agree with
me they can discuss/vote at their next area
meeting and send their views up the chain? I
would have thought 4 meetings minimum would
be sensible? However, the membership might I
hope advise on this with the minutes of their
next meeting.
R&S: Many BAR members are nervous
about the economy, rising fuel costs,
the stagnant housing market, etc. What
advice would you give them? How do
you think BAR can support the industry
in this period?
Matt Faizey: As many know, I believe BAR
should be lobbying the Law Society for changes
to the Conveyancing protocols. Hopefully
details of this will emerge in due course IF I can
garner the support of the membership. BAR
cannot move unless the membership start the
engine!
BAR should be supporting by listening and
not presuming. Many, many members need
proper advice and proper forecasts. It isnt hard
to forecast how the next three months might pan
out if you have access to the right information. I
have always thought that BAR should be
providing the information and the tuition on
how to interpret it.
BAR also should be providing a platform for
the membership to come together, which
continues the cohesion, and optimism theme.
Despite me listing this last, this is what I
consider most important right now. Why we do
not have a method for direct communication and
discussion is beyond me. Members very often
would like to be able to bounce ideas off each
other. BAR members should be able to discuss
their views on any aspect of our trade together
at any time.
Whilst area meetings are an important part of
the BAR structure and are something that
should never cease to exist it is beyond
fathomable to me that the members havent
called for an online forum within BARs new
website.
A place they can all come to discuss the trade,
discuss workloads and generally come together.
Restricted to BAR members, by BAR members.
So if you ask me what BAR should be doing
now, it is looking at this as an option.
However, the membership havent called for it
yet...........
R&S: Anything else you would like to
add?
Matt Faizey: Yes, Any member can email
me at any time. I actively want to know
what you think. My email address is
matt@moversandstorers.co.uk feel free to
moan, whine or rant as much as you want.
I actively want to know how the membership
feels about the association it owns.
BAR cannot
move unless the
membership start
the engine!
Matt Faizey,
M&G Transport Ltd.
Removals & Storage August 2011 18
BAR News
D
elegates this year gave a largely positive
response to the Manchester Conference,
especially to the quality of this years
speakers and particularly the keynote speaker
Lars Iverson. All of the speakers received on
average good to very good ratings for both the
content and style of their presentations.

Members also liked this years Q&A session
(a very good idea...a fantastic learning tool),
with the vast majority agreeing that this new
event should be held at every BAR Annual
Conference. Some delegates said that the Q&A
event should even be extended in future
conferences.
However, more effort needs to be made to
attract new exhibitors to Conference and to
revitalise the exhibition element of the event,
delegates and exhibitors alike said.
And, some delegates were not best pleased by
the quality of the catering, especially at the
Museum Of Science & Industry event on the
Friday evening.
The BAR Conference Committee is already
planning a major revamp of the Conference for
2012, to take on board the suggestions from
members and the three councils, and to ensure a
vibrant and rewarding occasion.
Conference feedback sets stage for
Windsor 2012
At Royal Windsor, the 2012 event will kick off
with a welcome evening with a barbeque, and
will include a tour of Windsor Castle for
overseas delegates and partners.
The theme of the 2012 Conference will be A
New Focus. The Committee is making a
special drive on the exhibition front, in order to
provide higher value for exhibitors and for
delegates. There will be showcases for
exhibitors to highlight their products and
services. There will also be new workshops of
specialist and general interest.
We are completely changing the structure of
the Conference to add more business value and
ensure that there is something for everyone,
Stephen Vickers, BAR Director General and
Chairman of the Committee told R&S.
The Royal Windsor venue seems likely to
attract a high level of interest from international
operators and the Beaumont Estate will provide
a spectacular setting for the Conference.
Members of the BAR Conference Committee
for 2012 are all working hard to revitalise
Conference, and ensure that members and their
partners get the most out of the Windsor event.
Members of the Committee would welcome
more ideas from members and affliates.
The members of the Committee are: BAR
President Reg Hackworthy; Vice President Ian
Studd; Overseas Group representative Tony
Tickner; Commercial Group representative
Mark Herrington, National Council
representative William Burden; and Paul
Swindon from BARs Commercial Department.
To ensure that exhibitors get outstanding value
and are properly represented, Richard Allen of
Active also sits on the Committee.
All early subs
gratefully received!
Just a small note to thank those BAR
Members who have paid their annual
subscriptions early this year.

New Focus
for 2012
Conference
Feedback from this years BAR Annual Conference in Manchester
has landed on the desks of the BAR Conference Committee for 2012,
who are now preparing major changes for next years event in
Royal Windsor.
Dinner dance
on the English
Riviera
T
he South Western area is delighted
to announce they are returning to the
Imperial Barcelo Hotel in Torquay
for their annual dinner dance on Saturday
12th November.The Barcelo Imperial
Hotel is an exclusive four-star cliff top
hotel with staggering views across the
bay.
As one of the top UK holiday
destinations since Victorian Times,
Torquay has panoramic views of 22 miles
of stunning coastline, with seven famous
hills which provide a picturesque
backdrop to the watery scenery that
matches anything on the French Rivera.
During the dinner dance there will be a
raffe and auction, the proceeds of which
go to a local charity personal to area
members, an international charity and the
RBA. Last year these included Treliske
SBCU, Mayfeld Special Needs School,
Shelterbox and the RBA. In the last ten
years of holding this dinner dance the
South Western Area has raised in the
region of a just under 29,000!
The South Western Area would like to
invite you to join them for their area
meeting and dinner dance. Whether you
fancy complimenting the meeting and
dinner dance with pampering at the hotels
beauty rooms, visiting the health club and
swimming or taking a trip into the vibrant
town of Torquay to sample the shopping,
culinary delights or bars, the South
Western Area members feel the weekend
has something to offer everyone.
For more details and information please
contact Sue Christophers, South Western
Area Secretary on 01637 872529 or email
sue@mjchristophers.co.uk.

The Barcelo Hotel
overlooking Torbay
Removals & Storage August 2011 20
BAR News BAR News

T
he frst event was in November 2009
in Birmingham where the group went
bowling and playing Laser Quest. It
was a fantastic time and I met some really
nice people, said Neil. Pressure of work
prevented him from going to other events
but he did get to the murder mystery day in
Watford which he said was a fantastic
laugh everyone took the time to get
costumes and the numbers had risen from
the original event. He added that it was
nice to get away from the stress of the
offce for a day too.
The Young Movers, of course, do more
than play and drink beer when they meet.
The Young Movers helps build a circle of
friends within the industry. I felt that there
was a generation gap between todays
managers and the managers of the future.
Through Young Movers Ive met a lot of
guys who are in the same position as
myself: they have come through the family
business and are now working towards
managerial status.
The relationships that are built while
socialising are long lasting. All elder
statesmen of the industry today would
agree that the friendships they built during
long nights around bars at the BAR
conference, for example, have endured and
been invaluable during their careers. But
for Neil there is more to it than that.
Young Movers gives us a chance to say
how we feel the industry is going rather
than just accept that it will carry on the way
it has done for years. Its a source of new
ideas that I think will begin to be noted
more by BAR.
Neil left school at 16 to do a business
administration apprenticeship with the local
council. When he fnished, at age 18, he
came into the family business as the third
generation. There was never any real doubt
that he would. I could really see the
business going places and I wanted to be a
part of it.
Right from the start he took part in every
aspect of the business: portering, packing,
loading and driving. At 18 he passed his
class 2 licence and progressed to class 1 as
soon as he was 21. Hes been all over
Europe on the vans and thoroughly enjoyed
his time on the road. I always felt that
there was a little more pressure on me as
the bosss son to get things done but it was
probably good for me, he explained.
Now Neil does the surveys, handles
tenders with the companys east Lothian
manager David Woodhouse, organises the
vehicles and tries to make a point of going
to the last day of every overseas move just
to make sure that everything is as it should
be. He still gets the chance to go out on the
road sometimes. Neil doesnt believe that
carrying the family name gives him much
beneft during surveys. Its more pride
than anything. Its good for the customers
to know that the company is still in the
family.
Neil spends any spare time he gets with
his partner Diann and young daughter
Esme. Whether its building blocks,
colouring books or watching cartoons on
the TV I always feel it time well spent, he
said.
His other spare time pursuit, is to go and
see his beloved Heart of Midloathian a
Saturday afternoon or Sunday. I have been
going to these games since the age of about
seven or eight and it is the only thing that I
will never change. Im sure Diann would
like me to give up the season tickets and
spend more time in the house however I
feel that this is my only kick back and
release. Shouting from the terraces is
almost therapeutic and I will keep this up
for many years to come. As well as
watching football Neil likes to play fve-a-
side a couple of nights a week. I play just
to keep ft now that I am mainly offce
based.
Neil Purdie
Neil Purdie, from Matt Purdie & Sons, has been a member of the Young
Movers since it started in 2009. Hes an advocate of getting the under
40s together regularly to chat, play and do business and sees it as
providing signifcant benefts to the individuals concerned, their
companies and the moving industry as a whole.

Young Mover Profle: Family Man
Every month Removals & Storage includes a number
of feature items. These are planned well in advance
to allow members of and suppliers to the industry to
join in.
Please contact Andy or Louise at Analytica
Communications on: 0208 458 5100 or e-mail:
rands-editorial@analyticamedia.com
Feature Schedule 2011

August 2011 Removals & Storage 21
BAR News BAR News
Southern Area
enjoys Summer
meeting
T
he Southern Area held a successful
meeting at the Romsey Golf Club in
Southampton in late June, with this
years participants enjoying an excellent
day of golf, a barbeque, and drinks, with
some serious business discussions also
thrown in. Seven players participated in the
golf tournament, which was played in late
afternoon sunshine. Tony Skinner of
Pickfords won the event (the prize was an
engraved hip fask and George Lambert
trophy sponsored by Neal Lambert from
George Lambert & Sons Ltd. Area
secretary, Peter Doman, was not far behind
in second place (receiving a Pro Am
invitation provided by Graham
Puddephatt of Reason Global). Peter also
picked up prizes for nearest the pin
(provided by Paul Tracey of Pickfords) and
longest drive (provided by Paul Bullock of
PHS Teacrate). White & Cos umbrellas for
each player were reassuring to all involved
as thunderstorms began to brew in the skies
above, although fortunately the downpour
never materialised. Following the golf,
Peter Doman informed meeting participants
about recent BAR business, including a
detailed review of this years Conference.
Darren House of Wentworth International
Movers came from outside the Southern
Area to give a very interesting presentation
about the Young Movers initiative. R&S
editor Andy Stern presented his company
Analytica Communications, and the range
of publishing and PR services it offers, and
took suggestions and questions about R&S.
Toasting success
At the drinks event held after the meeting,
and sponsored by Basil Fry, participants
raised toasts to this years outstanding
successes from the Southern Area: Brian
Maidman, winner of Domestic Mover of
the Year, and David Trenchard, who has
been awarded Honorary Life Membership
of BAR. Steve Davies, Chairman of the
Southern Area, paid warm testimony to
Davids involvement with the industry in
the area over the last 49 years, and Brian
Maidman also spoke about Davids unique
contribution to the industry.
D
avid told R&S: Eight teams took part,
and, reporting for instructions at 6 pm,
prepared themselves for battle, bearing
remarkable names, but comprising sponsors,
members, co-opted family/friends, and area
offcers.
The idea was to follow a specifc 18 mile
route through the Cheshire countryside, starting
and fnishing at the Windmill Hotel near
Knutsford the regular venue for Area
meetings looking for, and answering, clues
which totalled 40 in number. Some cryptic;
some clear; some easy; and some hard. A
deadline was imposed of 9 pm, which all Teams
adhered to (most could remember the fate
which befell the John Mason Team some years
ago, which reported at 9-02 pm, and were
disqualifed!). As the teams arrived back, their
papers were handed to David for marking,
which took place during an excellent buffet
meal. And then the results were announced.
Champion hunters
Wooden spoonists status was achieved by a
joint Sponsors Team of John Mitchell, from
Pluscrates; Graham Puddephatt from Reason
Global, and Rob Ford from Pickfords Preston,
with a rather paltry 16.5 points out of 40. The
usual excuses were trotted out, such as
unfamiliarity with the Area, which didnt wash
with anyone, and they were each handed
literally a wooden spoon for their efforts!
Third place with a bottle of wine for each
participant kindly donated by Rob Ford from
Pickfords, went to a slightly misnamed team of
The Losers, comprising Britannia Bradshaw
Manchester employees Mel Halley, Diane
Twigge, KeeleyHart, and Paul Flowers with a
very creditable 26.5 points.
Second place with four bottles of
champagne generously provided by Graham
Puddephatt from Reason Global, went to the
Still trying to win team from John Mason
International Liverpool, skippered by Steve
Sheldon, and supported by his wife Sheila, his
son Rick, and Sarah Pratt. 30.5 points without
disqualifcation was pretty good!
And the winners? Well, the captain of the
team (Malc Halley) has been a winner before,
and was therefore an old hand. His team,
unimaginatively named Brit Movers
(Britannia Bradshaw Manchester) comprised
his son Piers, and Area Chairman Ernie
Humphreys, and came in with 34 points,
walking off with the top prize, most kindly
donated by John Mitchell of Pluscrates, of a
meal with wine at the Windmill. Special
mention is due for the Pickfords featuring
Annette + 1 team, which performed remarkably
well, thanks in the main to the contribution of
the + 1 namely Annette Harriss daughter
Brooke Foster a mere 13 year old, but
obviously wise beyond her years. All
participants declared the event a success, and
look forward to another hunt next year when
other areas are more than welcome to join in the
fun. David sends his special thanks to all the
sponsors, particularly John and Graham, who
had not only travelled some distance to support
the event, but provided very generous prizes,
and joined in as well.
Great North West Area
car treasure hunt 2011
The evening of Thursday 30th June saw the North West Area get
involved in its now traditional summer Car Treasure Hunt, organised by
David Bunting, BAR Treasurer.
T
ony Brown from Cheshire Moving &
Storage Ltd receives their
Membership Certifcate by Ernie
Humphries (N W Area Chairman), at the
recent North West Area meeting held on
the 30th June at The Windmill Public
House, Knutsford, Cheshire. Cheshire
Moving & Storage will be profled in a
future issue of R&S. For all other meetings
please contact Area secretary Annette
Harris on annette.harris@anglopacifc.
co.uk
Tony Brown from Cheshire Moving & Storage Ltd
receives their Membership certifcate from Ernie
Humphries (NW Area Chairman)
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxx
2nd place team Sarah Pratt, Shelia Sheldon, Steve
Sheldon, and Rick Sheldon, with prize sponsor
Graham Puddephatt in the middle.
Tournament winner Tony Skinner of
Pickfords (L) receives his George Lambert
Trophy from Neil Lambert
Photograph by Analytica Media
Removals & Storage August 2011 22
BAR News
T
he fndings from the report are as
follows:
Moves within the UK
Q1 saw a steady decline in moves within the
UK, March 2011 showed a signifcant decline of
8.87% compared to March 2010. Q2 2011
witnessed a recovery and the months of April
(2.43%) and June (1.5%) fared better when
compared to the previous years fndings.
Overall, UK domestic moves in 2011 for the
frst six months were down by 2.60%
(Figure 1).
The National Association of Estate Agents
(NAEA) reported in June 2011 a rather
disappointing picture for the UK removals
industry citing The combination of large
deposit demands, pressure on household
fnances and the gloomy economic picture for
the UK is causing stagnation in the housing
market. President of the NAEA, Wendy
Evans-Scott said Demand for property
remains consistent but the barriers to buying
are proving impossible to overcome for the vast
majority of consumers.

House prices and sales volume
The Land Registrys House Price Index report
for England & Wales (January 2010 May
2011) reveals a variable outlook on the housing
market as indicated by house prices and sales
volumes (Figure 2). House prices rose during
eight consecutive months from January 2010,
peaking in August 2010 with an average value
of 166,750. A downward trend then followed
and the average house price decreased to below
162,000 for all but two months to May 2011.
A similar trend can be seen for sales volume,
fgures peaked in July 2010 at 68,000, falling to
below 40,000 in January 2011. Most recent
fgures available from February 2011 and
March 2011 show slightly more encouraging
and positive statistics.
Industry Statistics:
January 2010/11 June 2010/11
Based on surveys completed by Member companies, BAR has analysed the industry statistics for the
professional removals industry, comparing like-for-like months from 2010 to 2011 for the frst half year
(Q1 & Q2).
Figure 1: Moves within the UK
4.00%
2.00%
0.00%
-2.00%
-4.00%
-6.00%
-8.00%
-10.00%
2011 compared to 2010 by month
Figure 2: House price and sales volume (England & Wales)
167,500
167,000
166,500
166,000
165,500
165,000
164,500
164,000
163,500
163,000
162,500
162,000
161,500
161,000
A
v
e
r
a
g
e

p
r
i
c
e

(

)
S
a
l
e
s

v
o
l
u
m
e
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Average price () Sales volume Source: Land Registry
Figure 3: Staff Employed
4.00%
3.00%
2.00%
1.00%
0.00%
-1.00%
-2.00%
2011 compared to 2010 by month
Figure 4: Vehicles in use
8.00%
6.00%
4.00%
2.00%
0.00%
-2.00%
-4.00%
2011 compared to 2010 by month
Figure 5: Moves to European countries
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
-10.00%
-20.00%
-30.00%
2011 compared to 2010 by month
Figure 6: Moves to Overseas (non-European countries)
35.00%
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
-5.00%
-10.00%
-15.00%
2011 compared to 2010 by month
Jan
-1.39%
Feb
-5.17%
Mar
-8.87%
Apr
2.43%
May
-0.90%
Jun
1.50%
YTD
-2.60%
Feb
-1.65%
Apr
0.00%
Mar
6.20%
May
7.32%
YTD
2.20%
Jan
-0.42%
Jun
0.00%
Jan 10 Mar 10 May 10 Jul 10 Sep10 Nov 10 Jan 11 Mar 11 May 11 Month
Jun
-19.23%
Jan
54.84%
Feb
36.84%
Mar
12.00%
Apr
-8.79%
May
-2.60%
YTD
10.54%
Jan
0.67%
Feb
1.13%
Mar
3.49%
May
-1.70%
YTD
0.69%
Apr
3.48%
Jun
-1.54%
Jan
32.56%
Feb
4.26%
Mar
-9.43%
Apr
-3.43%
May
11.66%
Jun
15.66%
YTD
7.05%
August 2011 Removals & Storage 23
BAR News
Industry employment
The number of staff employed increased slightly
by just 0.69% during the 6 months of 2011
compared to 2010 (Figure 3) although
worryingly May (-1.70%) and June (-1.54%)
both fared worse this year compared to like
months from 2010.

Vehicles in use
The number of vehicles in use also increased
slightly by 2.20% over the frst 6 months of
2011 compared to 2010 (Figure 4). Vehicles in
use for the month of May 2011 proved to be the
most favourable month with an increase of
7.32%.
Moves to European countries
Moves to European countries in 2011 compared
to 2010 by month have been extremely erratic
and variable to say the least, with a considerable
54.84% increase in January 2011.
Conversely a signifcant decrease of
approximately 19% is reported in June 2011
(Figure 5). Year to date fgures reveal a healthy
10.54% increase.
The top European removal destination for
January - June 2010 was France followed by
Spain and then Germany.
The top European removal destination for
January June 2011 was France followed by
Germany and then Spain.
Moves to Overseas countries
(non- European countries)
Moves to Overseas countries (non-European)
in 2011 compared to 2010 by month have been
rather erratic and variable. January 2011 saw a
large increase of approximately 33%, but
conversely a decrease of approximately 9% in
March 2011 (Figure 6). An upturn in the market
in May 2011 (11.66%) and June 2011 (15.66%)
has been fairly dramatic following the previous
couple of months. Year to date fgures reveal a
positive 7.05% increase.
The top Overseas (non-European) removal
destination for January - June 2010 was
Australia followed by USA and then New
Zealand. The top Overseas (non-European)
removal destination for January - June 2011
was New Zealand followed by Australia and
then USA.
In summary, the UK domestic removals
industry continues to be an unpredictable market
from one month to the next. Currently, many
factors are adversely affecting the industry, in
particular the governments clamp down on
benefts, rises in taxes and infation causing a
huge strain on many household fnances. These
are all barriers to people buying property or
relocating, attributing to this instability. The UK
market appears to be the most adversely affected
in comparison to the Overseas market (be it
moves to European or non-European
destinations) indicated by year to date fgures.
BAR would like to thank those
members who have participated in
the industry surveys.
Take part in the online industry
surveys and automatically be
entered into the monthly cash draw
to win 100.
For more information, please contact
the Commercial Department:
commercial@bar.co.uk or call 01923
699 483.
Please note all information received is aggregated
and treated in the strictest of confdence.
Removals & Storage August 2011 24
BAR News


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Removals & Storage August 2011 2
Overseas Group News
Profle:
GB Liners
Rob Bartup, managing director of family frm
GB Liners, and Councillor in BARs Overseas
Group, talks to R&S about his business and his
vision for BAR and the industry.
M
any members will know Rob from his
role at BAR, where he was a very
visible and effective President in 2002-
2003. His company, GB Liners, is a modern,
leading UK and international removals frm.
The business behind the man was started in
1923, by Robs grandfather, in Brighton.
Since those early days, GB Liners has
expanded steadily across the country, based both
on the establishment of new start-ups and also on
acquisitions. The company now has eleven
branches in total.
The companys most recent expansion was in
July 2008, when it purchased McCormicks in
Aberdeen, the latest addition in a long line of
well-established family businesses that have
joined GB Liners.
While GB Liners is essentially a UK and
international removals frm, it has also expanded
into document storage, and self-storage
operations. The companys frst Self Store was
established in Cirencester and subsequently it
added facilities at Cheltenham, Manchester,
Loughborough, Leeds and Aberdeen.
As the business developed, international
moving became a much more important part of
the mix, and GB Liners became a member of the
BAR Overseas Group.
Rob has a clear long-term strategy for
managing the current downturn in business in the
removals and storage industry. He is focused on
maintaining the companys very high skill base
by continuing employment for as many people as
possible, ensuring that GB Liners is in a good
position to beneft when the upswing arrives.
Sometimes this means that we share a limited
amount of work with more staff than is strictly
necessary, Rob told R&S, but people who have
cut back on investment in people will fnd that
they wont have the necessary skills in the
business to cope the chickens will come home
to roost. Not only is it important to maintain and
invest in staff through the downturn but it is also
important to keep vehicles and facilities up-to-
date. Therefore, we have continued to purchase
new vehicles in 2009, 2010 and 2011 and we
have also redeveloped and modernised some
properties. Today, we are looking at investment
in two new warehouse developments.
Of course, it is only possible to invest and
fnance growth if we can charge enough for our
services and, over the last couple of years, this
has been diffcult as prices in the industry have
been driven down by lack of demand coupled
with people who dont understand their costs
and/or lack confdence in their ability to sell at
the right price. Rob says As an industry we are
bedevilled by companies with low or no proft
margin and no capital base, pulling down the
prices of properly established businesses. In the
end, they go bust and leave the rest of us to pick
up the pieces.
Positive participation
It is this ability to share experiences and
strategies with industry peers that for Rob is one
of the main benefts of BAR membership, giving
members the opportunity to meet, share views
and experiences, and learn from one another. I
think that over time BAR has managed to
improve standards in the industry because of
this, Rob says.
I would like to see a much greater
involvement by members in their Association,
and more thought about what their contribution
can be, Rob adds, outspoken as ever, rather
than negative criticism about BARs perceived
failures to deliver on a plate what they think they
want, although they have never gone along to an
Area meeting or a Council and said so!
Always looking to take on the status quo where
doing so can create positive change, Rob says
that BAR may now need to adopt a two-speed
approach to admission and membership, to help
raise standards.
While a one-size-fts-all policy would not be
practical for such a diverse body of members as
BAR, Rob thinks that the Board should re-
examine long standing proposals to allow
members to develop in different ways and market
themselves in different ways within the BAR
umbrella.
We all know unanimity is impossible in an
organisation like BAR but that mustnt hold back
those who want to move forward in a positive
way, he says. I think a two-speed approach is
worth examining again, to see if it offers a way
forward that satisfes a majority.
And when it comes to standards, Rob and
GB Liners certainly practice what they preach:
in 2010, all of GB Liners branches were
certifed as meeting the standards required for
BS EN 12522, with every single branch
managing to pass frst time.
I would like to see a
much greater
involvement by
members in their
Association, and more
thought about what their
contribution can be.
Rob Bartup, Managing
Director, GB Liners
Overseas Group News
August 2011 Removals & Storage 27
K
assel is in the centre of Germany, with
excellent motorway and rail links in
several directions. By road, the route is
excellent. The easiest way to fy is via Hannover
or Frankfurt and there is train or motorway
access from either.
The exhibition centre in Kassel is
conveniently situated between the town and the
motorway network; it is a vast series of
exhibition halls built on the edge of a riverside
park. Parking is plentiful, right next to the
exhibition centre and free.
The Annual AMo conference was held at the
same time and the meetings and functions were
split between the exhibition hall and the modern
La Strada Hotel which is 2 km away and
reached by foot or by shuttle bus.
Accommodation was arranged in this hotel for
attendees and the rooms were large, well
appointed and at a set rate of 79 Euros each
night. Clearly these facilities have been
specially designed and built for the exact type
of needs of this event and we would be very
hard pressed within the UK to fnd anything to
match the ease of use, the fexibility and the
quality of facilities and the quality of food
which is provided.
The exhibits and the exhibitors provided
items and services of considerable interest to
UK Movers as well as the German Movers for
whom the event is clearly organised. We were
surprised at the easy communication for us non-
German speaking visitors.
Innovation award
There were several manufacturers of external
elevators displaying their various models
whether fxed to a lightweight road truck or
built into a trailer to be towed behind a van or
truck. The quality of these is excellent and when
you see them working in a town or city centre
location the time saved is clearly considerable.
They are beginning to be used more in the UK
but their use is easier in mainland Europe where
all new buildings have suitable access facilities
for their use. Each time the MoLo is held there
is a competition for new inventions/products/
services for an innovation award. There was a
winner from the previous exhibition on the
Ackerman body builders stand which was a
special profle aluminium foor channel in
which a fxing eye could be secured giving up
to 1250kg cargo tie down per location. This
year, one of the contenders was a removals
computer software house for the launch of their
new surveyors tablet.
There were at least 6 body builders showing
mostly demount or swap body equipment and
various types of bodies available and also
lightweight bodies for 3.5t, 5.5t and 7.5t use to
provide maximum possible cargo carrying
weight. There were some interesting different
features to the UK market although some
materials used are also not available here. One
exhibitor had a large range of different
aluminium loading and vehicle ramps for many
different uses. Another different arrangement
was for a set of steps that slid into a space just
below the van body and could be used alone or
installed to be used as an alternative to a fxed
tail lift. We learnt about electricity savings in
warehouses by the installation of a voltage
converter which apparently is used throughout
the UK by a hotel group, perhaps this is why
lighting in some hotel rooms and corridors
seems to be dim? The advantage is a guaranteed
saving in power costs.
Cab simulators
DMG, the German equivalent to BAR
(Services), were very much in evidence with
their various products. The Germans love the
tape-free folding cartons that just do not seem
popular in the UK, for example, and DMG rent
out steel lockers on wheels as an alternative to
plastic crates or tote cartons for offce moving.
Other materials suppliers such as Roldo Rent
and Transpack were showing the heavy duty
picture chests with foam dividers and the
extremely durable fat screen television chest;
these were both over 400 euros to purchase but
certainly did the jobs they were designed for.
Also present were several insurance
specialists, TomTom showing their vehicle
tracking and communications products and, of
considerable interest to drivers, a display
incorporating a cab simulator which could
rotate through 360 degrees and together with
another on a short track demonstrated the
importance of seat belts and speedy response to
perceived danger by braking in time.
We were very interested in learning more
about the helpful aids available to drivers in
using demount bodies and safely locating the
twist lock points. We came away with a lot
more knowledge and details of various standard
products readily available to make our drivers
work safer and easier.
On the opening evening the exhibitors hosted
a well-attended barbecue in the entrance area of
the exhibition hall, and on the second evening
the AMo held their Gala Evening in the hotel.
New Overseas
Group Council
members
W
esley Bourne of T. Bourne &
Son Ltd is the new Councillor
for the Overseas Group, and
Stephen Gray of Anglo Pacifc
International and Ian MacLeod of Excess
International Movers Ltd are both newly
co-opted. Michael Gerson has now
retired from the Council and Phil Pertoldi
has stepped aside.
MoLo Exhibition Kassel 2011
Report by David Trenchard, BAR Fedemac Representative
The German Removers Association (AMo) very kindly invited all members of BAR to attend their biennial
exhibition of handling and removals equipment and services held in Kassel on 16th -18th June.
New Overseas Group Council members
Removals & Storage August 2011 28
CMG News
BS 8522
N
eil Rogers (pictured) has resigned from
the Board of BAR and his position as
CMG Chairman.
He is due to leave his current employment
formally at the end of August and has decided
to leave the industry. R&S wishes Neil well for
the future.
Under the Rules of the Group, the Deputy
Chairman, Mark Herrington, now takes up
the reins as Chairman of the Council and
BAR wishes him well in his new duties.
Mark also takes over from Neil as a member
of the BAR Board of Directors.
The election of a new Deputy Chairman of
the Council will be considered at the
meeting in October.
Mark will be interviewed in a future issue
of R&S.
CMG News
Neil Rogers stands down
T
he smaller vehicle is required
to cope with Ingrams
domestic removal services
where poor accesses are
commonplace in Weardale, South
West Durham and North Yorkshire.
The old Mercedes with a
carrying capacity of 550 cu ft has
served Ingrams since 1992 and
has never let the company down, is
still in good running order and
immaculate condition. The old
vehicle is due to be sold to a local
dealer in late summer.
As well as having a larger
carrying capacity, the new vehicle
has 2 axles and is plated to carry 2
tonnes and is ftted with a digital
tachograph and bluetooth for
mobile phone use.
The new vehicles body was
constructed and painted in
Ingrams distinctive livery by
Unique Van Bodies of Warrington
with the chassis provided by Bell
Truck Sales of Newcastle-Upon-
Tyne.
As part of the companys CPC
driver training requirements,
Malcolm Ingram killed two birds
with one stone by taking the new
Mercedes to view an awkward
access on a move Ingrams are
carrying out at Melsonby in North
Yorkshire.
Malcolm commented: The
vehicle is so comfortable, its just
like driving a car.
New Mercedes Benz Sprinter for Ingrams
BAR & Commercial Moving Group members Ingrams of Bishop Auckland have replaced their old
Mercedes Benz luton van, with a new Mercedes Benz Sprinter 516 CDI. The new vehicle has a carrying
capacity of 750 cu ft. Its registration number is M99 MOV with the letters MOV fast becoming the
hallmark of Ingrams growing feet.
London Borough
of Bromley
- Removal Services
Expressions of interest are invited from potential
contractors for the provision of a removal service,
primarily the moving of effects between and within
council buildings.
The proposed contract will be for a two year
framework agreement. It is hoped that this contract
will commence on 01/11/2011.
Contractors are required to complete a pre-
qualifcation questionnaire which must be returned to
the Council no later than 26/08/2011.
Expressions of interest should be submitted to:
C R Johnson, Property Division,
A120, Ann Springman Building,
Civic Centre, Stockwell Close,
Bromley BR1 3UH
email: chris.johnson@bromley.gov.uk
August 2011 Removals & Storage 29
CMG News
BS 8522
Golf Tournament
Kindly Sponsored by Basil Fry Insurance Brokers
BAR Commercial Moving Group
4 October 2011
Dear CMG Member
Following the success of the 2010 CMG Golf Day,
sponsored by Basil Fry, this years competition has been
booked.
The 2011 CMG Golf Day will be held at Belton Woods
Golf Course, Grantham on the 4th October 2011. The
CMG would like to thank Basil Fry for their continued
support. We are able to feld up to 48 golfers on the day.
Prizes will be for 1st, 2nd & 3rd places for CMG
members. Prizes will be awarded for the best placed non-
members, along with a longest drive prize and a nearest
the pin prize, not forgetting the occasional spot prize!!
PHS Teacrate and Steel Storage have kindly agreed to
support the event as well.
Those unable to take part in the golf are invited to
attend the evening presentation function, where you
will be able to enjoy the company of fellow commercial
movers in a relaxed atmosphere.
As with last year the format will be an individual and
Stableford Competition, using full handicaps, played
within a drawn three-ball.
The organising committee reserve the right to amend
the rules up to the start of play but within the recognised
CONGU golf rules.
Timetable and prices
The day will run as follows
(times subject to confrmation)
10.15 Players arrive. Tea, coffee and bacon
rolls are served
11.16 First players tee off
19.00 Dinner is served in the Willow Suite,
where the Competition winners
and prizes will be presented
Overnight accommodation is available and rooms have
been reserved. The costs below include the cost of the
golf, dinner, prizes and function room. All extras are the
responsibility of the individual.
Package cost
Golf & Dinner 65
Golf, Dinner and B&B 145
Dinner only 30
Golf Buggies 25
The CMG Chairman, National Council and Basil Fry look
forward to welcoming you on the day and to seeing as many
companies from the group as possible represented.
All cheques to be made payable to BAR. Cheques must be
received with application. Invoices will be forwarded thereafter.
Send to:
Kevin Mack
Company Moves Ltd, 39 Invincible Road
Farnborough. Hants GU14 7QU
BAR Commercial Moving Group Golf Tournament 2011
Entry Form
Removals & Storage August 2011 30
CMG News
BS 8522
Trade Services
August 2011 Removals & Storage 31
R&S Competition
1. Who plays Field Marshal Haig in Blackadder Goes Forth?
2. Who commanded British forces in the 1990-1991 Gulf War?
3. Where was Dads Army set?
4. How many people survived the sinking of the Hood?
5. How many Victoria Crosses were awarded at Rorkes Drift?
6. The Red Badge of Courage is set in which war?
7. Where did the Japanese sign their surrender in 1945?
Military quiz free ad if your answers hit the mark!
Dont delay! Send in your answers now to
rands-editorial@analyticamedia.com!
The answers to last months military quiz were: 1) The Battle of Cannae. 2) The pincer movement.
3) The longbow. 4) The name means divine wind, referring to the storm that disrupted the
Mongols plan to invade Japan. 5) The Indian Mutiny. 6) The British Empire. 7) By taxi.
Thanks for your entries for the last competition. Many got 6 questions right, but no-one answered all
7 questions correctly. Try this one you are nearly there!
Removals & Storage August 2011 34
Training News
The topics covered in the course are:
EMPLOYMENT LAW (including Industrial Relations, Working Time

Directive)
BUSINESS MANAGEMENT (including People Management,

Recruitment & Selection, Communication, Organisation, KPIs, Work


Plans)
DRIVERS HOURS & RECORDS (including British Domestic Driving

Hours, EU Drivers Hours, Road Transport (Working Time) Regulations,

Tachographs)
DRIVER LICENSING
OPERATOR LICENSING (including Weights & Dimensions, Safe
Loading of Vehicles & Transit of Goods)
VEHICLE MAINTENANCE (including Planned Preventative
Maintenance, Plating & Testing, Fleet Inspections & Roadside Checks)
VEHICLE TAXATION
ROAD SAFETY (including Speed Limits, Traffc Accident Procedures)
COSTINGS (including Labour, Vehicles, International Journeys,

Administration & Overheads)
REMOVAL PLANNING (including Removal Costing)
HEALTH & SAFETY
FINANCIAL MANAGEMENT
COMMERCIAL CONDUCT & BUSINESS TAXATION
BUSINESS & COMPANY LAW
TERMS & CONDITIONS OF CONTRACT
MARKETING & SELLING SKILLS
INSURANCE
CONTINENTAL ROAD REMOVALS (including Permits, Customs,

Frontier Crossings, International Transport Documentation)

DEEP SEA REMOVALS
ENVIRONMENTAL MANAGEMENT
WAREHOUSE MANAGEMENT (including Warehouse Costing)

BARTS BTEC
in Removals
Management
B
ARTS BTEC in Removals Management is a Level 3
Qualifcation aimed at Removals professionals either
in a management, supervisory or team leadership
role, or for those looking to progress within their removals
careers to this level. The course gives a really good
grounding as to what is needed to run a successful removals
operation. It is an intensive course and provides all the
necessary tools to empower delegates to take charge and
improve processes for the good of the business. Investing in
your personnel and sending them along to attend this
BARTS course makes them feel valued within the business
and proud to be part of the changing the face of the
removals industry.
Delegates who attend this course are then invited back to
BAR HQ at a later date for an exam to be able to achieve
their full BTEC in Removals Management qualifcation
which is a nationally recognised qualifcation.
Our companys sole purpose since its inception in 1977 is to serve the membership to
supply good quality, innovative packaging products at low prices. This is achieved by buying
jointly on your behalf and passing on the discount achieved from this bulk purchasing power!
As a member, we should be your preferred supplier but are we? For many of you the answer
will be yes but for those of you that say no then we would like to know why?
Your feedback is important so please ring us on 01342 870087 or you can simply email
sales@barservices.co.uk
We look forward to hearing from you.
Are we your preferred
supplier - if not, why not?
Some comments from delegates who recently
took part in the BARTS BTEC in Removals
Management:
Paul Foster of Shred It:
Lee was fantastic. He made the course
informative and fun at the same time.
Louise Richardson of Todds Removals Ltd:
Lee is a good teacher and has clear
understanding and experience in the
industry.
Because your people are your greatest asset
BARTS Courses
Book your places today
Call: 01923 99484 or email: training@bar.co.uk
BTEC Advanced Award in
Removals Management 2011
The BTEC Advanced Award in Removals
Management is a 2 unit course and is the only
nationally recognised removal specifc qualifcation
of its kind.
Students will be required to pass an examination on
an additional date in order to pass the qualifcation.
Course Dates 2011
Part 1 18,19,20 October 2011
part 2 01,02,03,04 November 2011
Writing a Winning Tender
for the public sector
This is a brand new workshop taking place at BAR
Watford covering topics such as:
Risk Management Opportunities to score
Constructing a winning stategy
Presentations What to write Feedback
Identifying your USP Pricing
Where you can stand out Tips & techniques
Common Mistakes Useful information
Course Dates 2011
15 September 2011
08 December 2011
99 + VAT p/p
1675 + VAT p/p (BAR Member)
1995 + VAT p/p (Non BAR Member)
BTEC Award in Practical
Estimating 2011
This 2 day course is practically based and is designed to
teach students the art of estimating as well as face to
face sales techniques, covering topics such as:
Practical Estimating at 2 local properties
Quantity Assessment The Role of the Estimator
Health & Safety Communication Techniques
Contract Conditions Removals Insurance
Course Dates 2011
08 & 09 September 2011
14 & 15 November 2011
Selling Skills/Promoting the
BAR OFT Code of Practice
This 1 day course is designed to enhance sales
skills and to demonstrate the most effective way
of promoting the BAR OFT Code of Practice to win
business, covering topics such as:
The Role of the Salesperson Marketing
Prospecting & Negotiating Promoting the
OFT Code Communication & Presentation
Identifying Customer Needs Closing the Sale
Course Dates 2011
07 September 2011
1 November 2011
545 + VAT p/p (BAR Member) 99 + VAT p/p (BAR Member)
Removals & Storage August 2011 3
Training News
BTEC Advanced Award in Removals
Management 2011
BARTS Courses
The BTEC Advanced Award in Removals Management is a 2 unit
course and is the only nationally recognised removal specifc
qualifcation of its kind.
Students will be required to pass an examination on an additional
date in order to pass the qualifcation.
Course Dates 2011
Part 1 18,19,20 October 2011, Part 2 01,02,03,04 November 2011
Book your places NOW
or for further information contact BARTS on 01923 99484
1675
+ VAT p/p (BAR Member)
1995
+ VAT p/p (Non BAR Member)
M
cCloskey International manufacture
portable Trommel Screeners, Vibrating
Screeners, Stacking Conveyors and
Crushing equipment for compost screening,
waste recycling, construction, demolition, road
maintenance, landscaping and wood recycling.
McCloskey International employed the skills
and expertise of BARTS personnel to advise
upon the correct packing, storage and all-round
removals experience required for these items of
equipment.
McCloskeys busy parts department needed
BARTS assistance with packing skills and
techniques but these were not your usual fragile
items, they were control panels worth in excess
of 3,000 each and they send on average 50-60
per month globally. They also had many other
mechanical parts where our training proved to
be useful, these were in the form of huge bolts,
pipes and oil pumps.
On delivery of the training courses, we found
some similarities with regard to techniques and
packaging. Martin, the site foreman, is going to
implement a whole new structure for the parts
department with regard to packaging materials
and methods.
BARTS will also be recommended to their
suppliers so that the whole parts process is in
synchronisation. The second day of the course
was container loading, McCloskeys mainly
ship engines, 3 tonne machine parts and
hydraulic equipment.
We covered bulk heads, strapping and weight
distribution. The loader had always had a pretty
good idea on loading but with my guidance and
plenty of open discussion we formulated a new
strategy for loading the McCloskey 40ft
containers. The container is now split into
thirds with a bulk head separating the sections,
this will help stop all the slippage which
seemed to be the main cause of damage during
transit.
With the new packing and loading structure
McCloskey International are now confdent that
damages during transit will be vastly reduced
and the whole team feel a lot more confdent in
their abilities.
If you are interested in fnding out more about
training, contact the BARTS team by email on
training@bar.co.uk or telephone 01923 699484.
Training for McCloskey
BARTS recently delivered a Fragile Packing and Container Loading course with McCloskey International in
Northern Ireland
The team at McCloskey
Removals & Storage August 2011
Industry News
38
European News
R&S is grateful to FEDEMAC for
its contribution to this section
Pressure to
exempt UK from
trailer limits
T
here is increasing pressure on
European policymakers to provide the
UK with an exemption from the
proposed 4-metre height limit on new
trailers purchased within the EU. Sharon
Bowles, a Liberal Democrat Member of the
European Parliament who chairs the
European Parliaments Economic and
Monetary Affairs Committee, is calling on
the European Commission to exempt the
UK from the proposal.
She considers the Commissions proposal
will have a disproportionate impact on
British businesses as tall lorries, up to 4.9
meters in height, are almost unique to
theUK.
There are 7,000 lorries in theUK which
exceed the four metre height limit proposed
by the European Commission, Ms Bowles
said. These lorries can carry more goods
and to replace them would mean more
lorries on the roads.
According to the Federation of Small
Businesses, the required increase in lorries,
estimated at 5.5 per cent, would mean an
increase of 4.5 per cent in distance
travelled, which would cost the UKs
haulage industry an additional 305 million
per year in fuel and road taxes.
This, in turn, would create 320,000
tonnes of carbon emissions, which is the
equivalent of putting 151,000 new cars on
the road.
The FSB warns that if the proposal is
implemented and the UK is not granted an
exemption, the current double-deck feet
would gradually be phased out.
The business group says there is no legal
limit on the height of a truck in the UK,
though by custom and practice 4.9 metres
has been adopted as the maximum height of
a trailer. This has enabled many businesses
in the UK to double-deck their lorries,
gaining extra cubic capacity vertically.
This load consolidation dramatically
cuts lorry miles, fuel consumption and
exhaust emissions per tonne of product
delivered...both economic and
environmental costs are substantially
reduced and the higher capital costs of the
double-deck trailer quite quickly recouped.
All in all, the double-deck lorry has been a
great logistical success for this country,
says the FSB.
The FSB says that between 2004 and
2008 there was a 57 per cent increase in the
amount of freight movement in double-
deck trailers.
Eurovignette to lead to
higher toll charges
The European Parliament approved in June a new version of the
Eurovignette Directive that is set to lead to higher toll charges for
lorries across Europe.
T
he terms of the new legislation mean that
member states will be able to charge
hauliers for air and noise pollution costs. On
average, 3 to 4 euro cents per vehicle/km may be
added to charges for using transport infrastructure
to cover the external costs of road haulage.

The directive will cover not only trans-European
transport (TEN-T) networks, but all motorways,
and will apply to all vehicles of over 3.5 tonnes.
In exchange, member states have committed to
invest 15 per cent of overall revenue in TEN-T
networks.
About 30,000 km of motorways are currently
tolled in Europe. About half of these are in the
TEN-T network and therefore fall under the scope
of the Eurovignette Directive. Under the revised
directive, which extends the scope of the old
directive from 1999, all motorways will be
covered. This is a substantial increase with all of
Europes 30,000 km of tolled motorway covered
by the new directive, instead of only 15,000 km
under the old one.
Currently, existing toll rates vary typically
between 15 and 25 cents per kilometre. The new
directive would de facto authorise an increase of
toll rates, if member states decide to do so, of
around 20-30 per cent. Lorries with the least-
polluting engines will be exempt from air
pollution charges until 1 January 2014 (EURO V
emission class), and until 1 January 2018 for
EURO VI. In sensitive and mountainous regions,
the existing mark-up of up to 25 per cent may
continue to apply and may be added to the
external costs charged for lorries in the heaviest
pollution classes (EURO 0 to II).
There will also be a mark-up for congested
areas. To manage traffc fows more effectively
without generating more revenue, charges may be
varied by up to 175 per cent in congested areas,
with the highest charges applying during fve rush
hours, and lower rates at all other times. To
enable hauliers to calculate their costs and plan
routes, the European Commission will make
available a list of charges and the times where
they apply throughout the EU.
Industry reaction
The new Eurovignette rules, approved with 505
votes in favour, 141 against and 17 abstentions,
still need to be formally approved by EU member
states some time in the next few months. After
that, member states will have two years to
transpose the rules into their national law before it
comes into force. These new EU rules will send
the right price signals to operators so they will
invest more in effcient logistics, less polluting
vehicles and more sustainable transport, EU
Transport Commissioner Siim Kallas said.They
also give member states new tools to fght
congestion, with possibilities to vary charges at
different times of the day to get heavy lorries off
the roads at peak periods, he added. However,
haulier associations have raised concerns about
the impact of the new rules. The International
Road Transport Union has complained that the
legislation does not make it mandatory to earmark
the revenues from Eurovignette and only creates
a new tax on already heavily taxed road transport
services. The Road Haulage Association in the
UK has also noted that member states will not
have to use revenues to reduce any of the
problems for which the road haulage sector will
be charged. Much is left to local negotiation and
so long as revenue neutrality is maintained, the
long-term effects in the UK, which does not have
many tolls, may be small, said Peter Cullum,
RHA Head of International Affairs. However,
that will not be the case in Europe where British
hauliers operating abroad will have to pay any
new charges without offsets. He points out that if
the UK introduces a new road charging regime it
would have to comply with the directive and use
an electronic system, which could mean road
usage costs would double.
News Roundup
R&S is grateful to FEDEMAC for
its contribution to this section
A
Government decree abolishing import
duties on household goods has been by
Russian Prime Minister Vladimir. The
decree will put an end to excessive charges
placed on household goods for the past year. It
also means that employees on assignment will
be able to take as many items as they wish into
Russia providing that they are for personal use.

FEDEMAC has been lobbying the European
Commission and the World Customs
Organisation in order to bring about this
change. It is not yet clear when the new
Regulation will come into effect.
Russian import duties for household
goods abolished
August 2011 Removals & Storage
Industry News
39
T
he European Commission has said it
plans to tighten noise limits on cars,
lorries and buses.
A senior Commission offcial, Philippe Jean,
has said that the Commission will announce by
September a formal proposal to cut noise
emissions from cars by 4 decibels, and from
lorries by 3 decibels. The Commissions
announcement follows publication of an EU-
funded study by consultant TNO which says
implementing vehicle noise limits that halve
traffc noise would bring about benefts to
society outweighing the costs of introducing
quieter vehicles by a factor of twenty to one.
A 2008 report by consultants CE for the
Transport & Environment organisation found
that noise from rail and road transport is linked
to 50,000 fatal heart attacks every year in
Europe and 200,000 cases of cardio-vascular
disease.
According to Mr Jean, the new noise limits
would be introduced in two stages: car limits,
which are currently set at 74 decibels, would
be reduced to 72 decibels within two years and
to 70 within four years. Lorry limits would
have to be lowered by 1 decibel within two
years and by a further 2 within four years, he
said.
The Commission is also expected to
announce a new test method, to better refect
the real world noise emissions of vehicles.
European News
Commission moves on noise
Spain changing
position on
lorry charging
T
he Spanish government is poised to
make a major u-turn on lorry
charging, and has said it could apply
a Eurovignette-based charging system for
all heavy vehicles by 2016.
Given its geographical location in Europe
and its large number of small-sized road
haulage businesses, Spain had been
strongly opposed to road charging, and had
lobbied against the revision of the
Eurovignette directive.
However, because of the severe pressure
on the countrys public fnances, the
government is now rethinking its approach.
Rafael Simancas, a spokesman for the
ruling PSOE party, said the countrys
current road infrastructure was costing 6
million a day to maintain, and that we
must think about other models of fnancing
the infrastructure.
Spains three largest parties the PSOE,
the opposition PP and Catalan CiU have
said recently that an analysis of
developments on road freight charging led
them to recognise that Spain would have to
accept the new Eurovignette directive, and
that such a move will necessitate a revision
of the current tax regime in the transport
sector. It is likely a charge will be
introduced in Spain to come into effect by
2016 for all heavy vehicles.
The Eurovignette directive does not
force member states to charge lorries for
use of roads; it simply sets rules and
parameters for those countries that do wish
to charge. Until now, Spain had decided
against charging.
Spains change of heart comes as the
EU approves revisions to the Eurovignette
directive that will allow member states to
charge for external costs from lorries,
such as noise disturbance, air pollution and
greenhouse gas emissions. Spain has as yet
given no indication whether it would
include an element for air pollution or
noise in its new charge.
T
he International Road Transport Union
has set a deadline of 31st August for
nominations for its 2011 Diploma of
Honour for the best drivers in national and
international road transport.
The transport operator must be a member of
an IRU national member association, and
companies who are a member of a FEDEMAC
Association, such as BAR, or a direct affliate
of FEDEMAC, meet this condition.
Nominated drivers must have been regularly
and continuously active in their profession for
at least 20 years to the complete satisfaction of
his employer; have been in the service of the
same company during at least the last fve
years; have driven a minimum of 1 million
kilometres as a professional driver; not caused,
by his own fault, a serious road traffc accident
(with bodily harm) during the past 20 years;
and, fnally, not committed a serious violation
of traffc, customs or administrative
regulations during the last fve years.
Send in applications via the IRU website,
www.iru.org
IRU to recognise best drivers
Sign up for the FEDEMAC newsletter at
www.fedemac.com
Do you have any news?
Please send any European news to rands-editorial@analyticamedia.com
T
he European Commission has launched a
public competition for an online
European journey planner that includes
all countries and transport modes.
EU Transport Commissioner Siim Kallas
said I do not see why there is such a big
patchwork of journey planners when there is
supposed to be one European market...the
technology already exists - we just need to get
things started so that millions of Europeans are
able to plan their journey with just a few
simple clicks.
The challenge to create a truly European
journey planner is open to companies and
organisations or anyone with an interest in
travelling. The public will be able to vote on
the journey planners that have been submitted
and are already up and running, while a
professional jury will evaluate ideas for a new
multimodal planner. The winners will receive
help from the European Commission to
promote their ideas. Ideas need to be submitted
by 9th September. From 15 October to 15
November 2011 all operational planners that
have been submitted and preselected will be
put to a public vote. A professional jury will
also evaluate ideas for new journey planners.
For more information, see http://ec.europa.eu/
transport/its/multimodal-planners
Online journey planner contest
Removals & Storage August 2011
Industry News
40
M
embers of the European Parliaments
Transport Committee have called for
a tough action plan on road safety and
wider use of 30 km/h speed limits in urban
areas.
The road safety strategy paper tabled by the
Commission in 2010 disappointed MEPs. It
was too vague, too timid and inadequate,
according to Christian Democrat MEP Dieter-
Lebrecht Koch, who tabled a report, approved
by the Transport Committee, that sets out
specifc measures to cut the number of road
accident victims by half by 2020.
MEPs on the committee have called for a
30km/h speed limit in all residential areas and
on single-lane roads without cycle tracks, to
help cut the number of children under 14 years
old killed on roads by 60 per cent and those
seriously injured by 40 per cent.
They also want drivers to be offered eyesight
tests every ten years, and every fve years after
the age of 65. Substances or medicines that
affect the ability to drive should be
systematically identifed, and driving whilst
taking them should eventually be prohibited.
Professional drivers and beginners (for two
years) should refrain from drinking any
alcohol before they drive.
High-visibility refective vests should be
carried in vehicles for all occupants. Cyclists,
too, should be encouraged to wear helmets and
refective vests after nightfall. Simple roadside
rails should be replaced as soon as possible by
double safety barriers to protect motorcyclists
throughout the EU, the Committee said.
MEPs also favoured harmonising highway
codes and road signs EU-wide.
Parliaments road safety plan
European News
I
t will come as no surprise to BAR members
that London is the third most congested
city in Europe as shown in the latest
TomTom traffc survey.
The UK is the most gridlocked European
country according to the study, with a total of
16 UK cities in the top 50. As well as London,
Edinburgh and Manchester both feature in the
top ten.
Brussels still tops the chart as the most
congested European city. Congestion in the
Belgian Capital is getting worse, with a 1.2 per
cent increase in traffc since 2010. Warsaw
holds the number two spot, while Toulouse,
Lyon and Paris all feature in the top ten.
Big improvements were seen in Dublin, with
a 9.7 per cent decrease in traffc fow, while
traffc in Belfast fell 2 per cent. The German
city of Cologne sits at the bottom of the top
50; only 18.9 per cent of its roads are
congested. But Germany still features six times
in the overall list. Spain, Switzerland, Norway,
Hungary, Ireland or the Czech Republic each
have only one city in the top 50.
Most congested cities in Europe
MEPs endorse
new consumer
rights laws
T
he European Parliament has
adopted draft EU legislation that
aims to give consumers across
Europe new rights. The intention of the
consumer rights directive is to provide a
clear and more uniform set of rules for
consumer when buying goods and
services. The new rules do not apply to
conveyancing or construction-related
contracts. They focus on information, such
as how much a product will cost when
shopping online or ordering from a
catalogue. Member states now have two
years to transpose the legislation into
national law. Conservative MEP Malcolm
Harbour, who chairs the Parliaments
internal market and consumer protection
committee, said the new rules will replace
outdated doorstep selling and distance
sales directives and will reinforce the
single market, in particular for online
sales.As current EU rules predate the
digital era, consumers have so far been
poorly protected online, he said.
Concerns about late or no delivery of
goods as well as the fragmentation of the
EU rules were holding consumers back
from cross border online shopping.
Irish hauliers
boycott
Limerick Tunnel
I
rish hauliers are boycotting a 600
million tunnel in Limerick, claiming
fuel and time savings will not
compensate for the cost of the high tolls
they are charged for using it.
The tunnel, which runs under the River
Shannon, has seen a shortfall in traffc since
it opened last July, resulting in the Irish
National Roads Authority (NRA) paying
out a reported 1.25 million in
compensation to the privately-owned tunnel
operator Direct Route for the last four
months of 2010. The payout followed NRA
guarantees that a certain number of vehicles
would use the privately-funded road. The
tunnel was designed to cater for 22,000
vehicles a day leaving Limerick city centre.
However, many hauliers are avoiding the
route due to the toll of 5.70 per truck. The
Irish Road Haulage Association said it had
tried in vain to negotiate costs, adding that
its members would use the tunnel if the toll
was less than 3.
Sign up for the FEDEMAC newsletter at
www.fedemac.com
Do you have any news?
Please send any European news to rands-editorial@analyticamedia.com
E
ight countries Latvia, Estonia,
Lithuania, Spain, Luxembourg, Sweden,
France, and Spain have all made
reductions of more than 50 per cent in the
number of deaths on their roads since 2001,
the Brussels-based European Transport Safety
Council said in June.
The three Baltic countries lead the pack in
reducing deaths since 2001: Latvia and Estonia
have achieved 61 per cent reductions, while
Lithuania achieved 58 per cent. They are
followed by Spain, Luxembourg, France,
Sweden and Slovenia.
Portugal, Ireland, Germany, the UK, Italy,
Slovakia and Belgium have all achieved
reduction fgures better than the 43 per cent
EU average.
The momentum in reducing road deaths
registered in 2009 was maintained in 2010:
road deaths were cut by 11 per cent compared
with the previous year. Luxembourg and Malta
achieved the best reductions, with 33 per cent
and 29 per cent respectively. Estonia, Sweden,
Slovenia and Latvia also ranked close to the
top, with reduction fgures around 20 per cent.
For the frst time, Romania and Bulgaria
achieved reductions better than the EU average
with 15 per cent and 14 per cent respectively.
Road safety advances across Europe
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BAR Training Services?
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Removals & Storage August 2011
Industry News
42
Feature - VAT
Reining in VAT in the
removals industry
Many BAR Members have voiced concerns about certain competitors avoiding VAT registration and
thus charging unfairly low prices and bringing the industry in to disrepute. We asked fnance experts
Wellers Accountants to tell us what to watch out for and what to do if you know somebody that should
be registered for VAT.
S
tuart Crook from Wellers
Accountants told R&S: You need to
register for VAT when your turnover
for the past twelve months exceeds 73,000
or there are reasonable grounds for
believing that your turnover will exceed
73,000 in the next 30 days. Its fair to
presume that the majority of reputable
removal companies would be turning over
in excess of 73,000. One way to think
about it is if they employ three people and
pay them 24,000 each they would only be
making 1,000 proft which is unlikely.
Of course, if a company is not charging
VAT, their prices will be coming in at 20%
lower than those that are, but registering for
VAT doesnt necessarily mean a company
will make less proft.
The fat rate scheme for VAT means that
removals companies turning over less than
150,000 only pay 10% of their turnover
back to HMRC. Its worth saying that if
you are registered for VAT but not taking
advantage of the fat rate scheme, you
should speak to your accountant or Wellers
as this is one of the lowest rates available
compared to other industries.
There is also a special Cash Accounting
scheme applicable to businesses where
taxable turnover is expected to be not more
than 1,350,000 in the next 12 months.
This allows you to account for VAT on the
basis of payments received and made rather
than on tax invoices issued and received.
Again, talk to your accountant or call our
free advice line for Members to see which
scheme would work best for you.

VAT rulebreakers
If you do have reason to believe somebody
is not disclosing their accurate turnover to
avoid VAT, you can always contact the
HMRC VAT helpline to report your
suspicions. Their reporting Hotline is
0800 788 887 and is open 8.00 am to 8.00
pm Monday to Friday, and weekends 8.00
am to 4.00 pm. Alternatively, report on line
at www.hmrc.gov.uk/tax-evasion/index.htm
Stuart says that HMRC may also be
coming to the rescue as they have just
announced an initiative that will go live this
summer to crack down on VAT rule
breakers. The new campaign will focus on
individuals and businesses who are
trading above the VAT threshold but who
have not yet registered for VAT. Go to
www.hmrc.gov.uk/ris/vat/index.htm for
more information on this imitative.
If you have any questions about your
own VAT or others, Wellers helpline
for BAR members is always available
on 0207 630 6665 or email
BAR@wellersaccountants.co.uk
visit www.wellersaccountants.co.uk
Stuart Crook of Wellers Accountants
August 2011 Removals & Storage
Industry News
43
Removals & Storage August 2011
Industry News
44
Feature - Employment and Tax
S
teven Mayerhoff at solicitors Backhouse
Jones says that the use of these is at an all
time high. He tells R&S about some recent
legislative changes to employers obligations in
respect of termination payments, in particular
about the 30,000 that can usually be paid free of
tax.
On termination of employment the
availability of the 30,000 exemption is often an
important issue, Steven says.This exemption
only applies to payments or other benefts
received in connection with (a) termination of
employment; (b) a change in duties; or (c) a
change in earnings.
The main area of challenge to availability of
the 30,000 exemption, Steven explains, is on
the basis that the payment is a contractual
entitlement, such as a payment in lieu of notice
(PILON), rather than compensation for
termination.
Steven points out that where the employer has
a right to make a PILON, this is a contractual
payment and therefore, taxable in full. Where the
employer has a discretionary right to give notice
or make a PILON, if the employer neither gives
notice nor makes a PILON, then any payment
will be damages for breach of contract and the
30,000 exemption applies.
However, there are some circumstances where
HM Revenue and Customs may contend that
PILONs are customarily made by an employer
and therefore, although not a contractual
payment, still taxable as employment income.
For example, where an employer automatically
makes a PILON in the event of redundancy
(rather than deciding on an ad hoc basis), the
payment may be regarded as an integral (if non-
contractual) part of the employer-employee
relationship. Where no written contractual
entitlement exists, employers should seek to
avoid the inference of a customary PILON by
ensuring that a proper discussion is held and
documented in each case, setting out reasoning
for (or against) any PILON.
HMRC take into account all relevant
circumstances and documentation surrounding a
termination in determining whether or not a
payment is a PILON. This includes documents in
existence prior to termination (employment
contract, side letters, staff handbook) and those
entered into on termination (letter of termination,
board minutes and any compromise agreement).
Steven advises that any letter on termination
should make it clear (a) what the date of
termination is (b) whether the employer is
exercising discretion to make a PILON or
breaching the contract and (c) how any
compensation payment has been calculated.
PAYE on termination
Prior to 6 April 2011, Steven says, when a
termination payment was made after the issue of
the P45, an employer was required to operate tax
code BR (basic rate). The employer would
withhold tax at 20 per cent (on current rates) and
leave the former employee to account for any
further tax due at the higher or additional rate via
the self-assessment process.
From 6 April 2011, Steven explains, the way in
which PAYE is calculated on termination
payments made by a former employer to a
former employee following termination and after
issue of the P45 has changed. Now, the employer
must deduct tax by operating tax code OT on a
non-cumulative basis. This means that tax at
basic, higher and additional rates must be
deducted as if only 1/12th of the basic rate and
higher rate bands are available (assuming an
employee is paid on a monthly basis).
Effectively, for any payment in excess of
12,500 (after deducting the 30,000 exemption
where available) tax must be deducted at 50 per
cent on the excess, Steven says.
The new rules apply regardless of the nature of
the payment being made and so will apply to, for
example, payment of damages for loss of offce,
a PILON or an ex-gratia payment . The only
exception is that the OT tax code will not
apply to payments in respect of employment-
related shares and share options. Tax in relation
to such payments made after termination and
issue of the P45 should continue to be accounted
for at basic rate.
In view of these changes, Steven says,
employers should ensure that compromise
agreements provide for PAYE to be deducted at
the appropriate rate(s) and should not refer to
tax being deducted only at basic rate. As an
alternative, employers might consider making
termination payments before issuing the P45
which will allow them to deduct tax and NICs in
the usual way. Employers must also remember
that they are obliged to provide a special report
to HMRC (copied to the ex-employee) following
the end of the tax year in which a settlement is
made where the total value of a settlement
exceeds 30,000 and the settlement is not wholly
in cash.
Payment of employees legal fees
Steven also highlights a confusing recent change
to the treatment of legal fees in the event of
termination. Prior to April 2011, the tax
treatment of a payment by the employer of an
employees legal fees on termination was
addressed by way of extra statutory concession.
The concession provided that no tax charge
would arise on a payment of legal costs by the
employer where the payment was (a) made direct
to the employees solicitor (b) to discharge fees
incurred only in connection with termination and
(c) made under a specifc term in the settlement
agreement.
According to Steven, new and unclear
legislation means that there is now a high level
of uncertainty about legal costs paid on or after 6
April 2011.
In the occasional case where the level of legal
fees is high, the safest route will be for the
employer to seek HMRC confrmation that
payment of legal fees will not attract a charge to
tax prior to entering into the compromise
agreement, Steven recommends.
For further details please contact Steven
Meyerhoff on 01254 828300 or email:
steven.meyerhoff@backhouses.co.uk
A fresh look at tax and
termination payments
With unemployment continuing to rise across the country, employers
are increasingly using compromise agreements, which record terms
and payments to be made to an employee on termination of
employment in return for a waiver of claims.
Removals & Storage August 2011
Industry News
4
Bath Rugby running for
Thomas Firbank
After three years of sponsoring Bath Rugby, local BAR member Thomas
Firbank Removals is now deepening its relationship with the famous rugby
club, putting the companys name on the shirts of the youth squad.

Feature - Marketing through sponsorship
T
homas Firbank, a life-long fan of the
club, says that the sponsorship deal with
Bath Rugby has helped to increase the
visibility of the company in its local market.
Baths rugby team is the leading sporting
institution in the area, and Bath rugby matches
are eagerly followed by the local community:
It has helped to strengthen our name at the
epicentre of our area. We have an exceptional
reputation and enjoy 70 per cent repeat and
referral business. Re-affrming our presence
and strength in these hard trading times is
important.
Giving value
As part of the sponsorship agreement, the
company has been the clubs preferred mover,
regularly moving players and staff. This
summer, they will carry out the second phase
of the clubs offce move. Thomas Firbank
Removals receives tickets to matches and
corporate hospitality a welcome and much
appreciated reward to its staff for all their hard
work.
Thomas says that the relationship with the
rugby club has grown organically each season;
starting with advertising in home game
programs, including a discount to customers
who turn up with the program, then putting
eye-catching posters above the urinals, and
now to sponsoring the shirts of the youth
squad.
You have to try something out, and then
work on the best way forward and continue to
tweak it, to make sure that all parties feel that
there is value involved, Thomas explains.
The company also sponsors the tag rugby
team of the local primary school in
Bathampton, by funding the players kit, so the
move to shirt sponsorship is not entirely new
ground. Right from the start of the relationship
with Bath Rugby, the company has sponsored
an Academy player, and is now taking that to
the next level, putting the Thomas Firbank
logo and name across the middle of the youth
squad shirts.
Each year something new comes along that
helps us to reach a potentially bigger market,
and this is a great way to sponsor the club at a
lower level, Thomas says. We will have a
better direct line to potential customers the
parents of the players.
I want existing and future clients to know
that there is no compromise and that we are
still doing what we do best value for money
removals and storage.
And from this year, that is a message that the
Jeremy Guscotts and Phil de Glanvilles of the
future will be carrying across the country with
Bath Rugby.
Writing a Winning Tender for the Public Sector
BARTS Courses
This is a brand new workshop taking place at BAR Watford covering topics such as:
Risk Management Opportunities to score
Constructing a winning stategy Presentations
What to write Feedback
Identifying your USP Pricing
Where you can stand out Tips & techniques
Common Mistakes Useful information
Course Dates 2011
15 September 2011 08 December 2011
99 + VAT p/p
Book your place today
Call: 01923 99484 or email: training@bar.co.uk
For any independent insurance, fnancial or legal advice, please contact a
BAR Professional Adviser partner.
Financial Legal
Insurance
Basil Fry & Co Ltd
Tel: 01372 385 985
Email: broking@basilfry.co.uk
Website: www.basilfry.co.uk
Reason Global Insurance
Tel: 01273 739961
Email: info@reason-global.com
Website: www.reason-global.com
Wellers
Tel: 0207 630 6665
Email: BAR@wellersaccountants.co.uk
Website: www.wellersaccountants.co.uk
Backhouse Jones Solicitors
Tel: 01254 828 300
Email: enquiries@backhouses.co.uk
Website: www.backhousejones.co.uk
in association with
The Professional Advisers Panel is a brand new
initiative specifcally designed to offer members
extended support across every aspect of their business.
This is a development of our highly successful Insurance
Broker Panel scheme whereby BAR members receive
unlimited support, guidance and advice from qualifed
specialist companies within the UK. We are constantly
looking at ways to support our members businesses;
therefore, if this initiative proves to be a success, we
will develop the Professional Advisers Panel even further
into other relevant areas such as Health & Safety and
Environmental services.
Removals & Storage August 2011
Industry News
48
Feature - New international associate
E
asymoves was established in 2001 by
Colin and another director, John Lane.
Colin says the pair identifed a business
opportunity in the home removals segment of the
domestic and international market in Ireland,
especially in moves to and from the UK.
After thirty years of experience in the feld of
international logistics and specialised
international removals, Colin says he knew that
the moment was right to offer a low cost
alternative in the market.
There was a real need to deliver the same
service to the client, but at a reduced cost, Colin
says. Since we founded the company, we pride
ourselves on being the fastest part load
specialists, and we have established a reputation
for effcient and cost effective moves throughout
Ireland, the UK and continental Europe.
Colin says that the companys part load
removals service is the fastest available, whether
the move is between the UK and Ireland, or
further afeld internationally.
We operate our part load system seven days a
week, including bank holidays, which allows the
client total control and fexibility and freedom to
choose specifc days that ft with the clients
moving plans, he says.
Meanwhile, the company also provides an
international full load removals service that
Colin says is just as quick and as fexible as the
part load service, with competitive prices and
guaranteed collection and delivery dates.
Of course, these are tough times for Ireland
economically, and Easymoves has seen an
increase in emigration and a decline in
immigration into the country. Surprisingly,
however, local inward traffc is still 50 per cent
of the companys business.
The economic boom and subsequent decline
in Ireland has seen massive changes, Colin
says, but we still see opportunities here, and we
are managing to retain our market share.
Colin and fellow director John Lane are
confdent that BAR membership will help
Easymoves defend and grow its market share in
a very competitive environment, especially by
providing clients with security and peace of
mind.
Weve both been in the industry long enough
to know the value of the BAR logo and the
credibility and support it offers, Colin says.
We also think that the continuing training and
development offered by the association would
enable Easymoves to remain competitive, and up
to date with all industry requirements and
trends, he adds. That means that Easymoves
can retain and enhance its competitive edge in
the market.
Easymoves
Ten years after its establishment, Easymoves, an international removals operator based in Ireland,
has joined BAR as an international associate. Director Colin Jarrett talks to R&S about the growth of
the companys part load and full load businesses, and the impact of the recession in Ireland.
August 2011 Removals & Storage
Industry News
49
No strangers to moving with Andys international rugby career we had
moved fve times in three years with some of the top removals companies
from the UK but we have never received the service that was provided to us
by Easymoves. We were overwhelmed with their professionalism and found
them to be nothing short of awesome. They packed and loaded all our
belongings carefully on Wednesday in Brive in France and delivered Friday
morning of the same week in Cheltenham in the UK. All of our belongings
were in situ by the afternoon, truly a stress free and easy move!!
Sonya and Andy Goode
Weve been in the industry long
enough to know the value of the
BAR logo and the credibility and
support it offers.
Colin Jarrett
Director of Easymoves
The Team with Andy Goode
Feature - New international associate
Removals & Storage August 2011
Industry News
50
Feature - New member profle
R
ichard Mackay has devoted all his
working life to the removals business,
while his partner Michelle has a sales and
customer service background. As the story of
House 2 Homes Removals shows, the two of
them make for a winning team.
Richard and Michelle set up House 2 Home
Removals Ltd in January 2006, with just one 7.5
tonne vehicle and one employee. Since then, the
business has continued to grow, and the frm now
has a feet of four vehicles providing domestic
removals as well as containerised storage and an
increasing number of offce relocations.
Richard says that right from the start, Michelle
and he made the decision to focus very heavily
on understanding customer needs and on
customer service. Perhaps a natural decision
given their backgrounds, that approach has
quickly paid dividends, and a very high
proportion of the companys business now comes
purely from recommendations.
Every person moves for different reasons -
some good, some not so good, Richard
explains. Our main objective is to understand
our customers needs, so that we can make sure
that their removal experience is a pleasant and a
personal one. We are very lucky to have a team
of staff that are not only very skilled but very
personable and are always willing to do a little
bit extra.
In these diffcult economic conditions, the
couple have also found that customers are
expecting better value for money. That does not
mean price reductions, but instead providing
extra services, such as the company dismantling
and re-assembling beds as standard.
Our success is really due to the basic
principles that if you understand your clients
needs, you are honest and do a good job, then
you will survive the bad times, Richard says.
After building up a solid business in
Oxfordshire removals, House 2 Homes
Removals now wants to break into international
removals and shipping. Richard recognises that
the companys small scale is a challenge in this
segment, but notes that he and other team
members are vastly experienced in the area.
Richard started out in the removals business as
a school leaver, in the Bicester branch of
Robinsons, which was dedicated to providing
shipping services for the US military, stationed at
air force bases in Oxfordshire. This gave him his
frst taste of the removals business, as well as
expert training in export wrap techniques.
Richards international experience then
continued in a company that shipped goods from
the UK to Switzerland and other destinations.
I then left the company to spend more time at
home, as seven years living in a removal truck
took its toll, Richard says. I have worked for a
number of smaller local companies since then,
but always found it frustrating seeing how things
could be done better and easier. So Michelle and
I made the decision to set up and do things how
we think they should be done and have never
looked back!
Very much a hands-on owner manager,
Richard spends 70 per cent of his time at the
removals, and the rest providing quotes and
overseeing his teams. He also pays tribute to his
partner. Michelle is at the heart of the offce
she works tirelessly to make sure that customers
are put at their ease. She has gained a huge
knowledge of the industry which means that she
can answer customer queries with ease. She is
also not afraid of rolling up her sleeves and
doing the removals, which our customers love -
you dont often see women in the removal
industry!
As many removals companies know, customer
services, perhaps just as much as the removal
team itself, are the front line of the business. As
notice periods between exchange and completion
come down, Michelle has her hands full in
booking work. Tighter guidelines on driving and
working times also pose a greater challenge for
pricing and planning.
Richard says that BAR membership will
strengthen the business, by providing recognition
to clients that House 2 Home Removals is a
reputable and accountable service provider to
clients. We hope that it will also give us
connections with other companies that we may
never have the chance to do business with,
especially on the international side of things,
Richard says. To compete with some of the
biggest companies, small and medium-sized
businesses may beneft from pulling together.
House 2 Home Removals
House 2 Home Removals, a small and fast-growing operator in Weston
on the Green, has just joined BAR. Managing Director Richard Mackay
talks to R&S about how this young company is growing and expanding
into new business lines.
Pictured Above Left to right: Daniel Smallbone, Tony Skyrme, Michelle Broadbent, Paul Locker and John Feltham.
Inset: Richard Mackay
Our success is really due
to the basic principles
that if you understand
your clients needs, you
are honest and do a good
job, then you will survive
the bad times.
Richard Mackay
of House 2 Home Removals
August 2011 Removals & Storage
Industry News
51
McGimpsey
Brothers present
20 year service
award
M
cGimpsey
Brothers
(Removals)
Limited has recently
presented a 20 year
service award to Ian
Love receiving his
20 year service
award, a cheque for 500.00 and new Iveco
tractor unit from Paul McGimpsey,
Company Director. The company has been
in business for about 30 years and this is the
frst time it has given a 20 year service
award. Ian started with the company, as a
teenager, in 1991 and has worked his way up
through the company from porter, to van
driver, right through to HGV Class 1 driver
on the companys weekly UK/IRELAND
service. He is now a major part of the
McGimpsey moving team and throughout
his 20 years service has been a great
ambassador for the company.
Congratulations to Ian Love from all the
TEAM at McGimpseys on receiving his 20
year service award.
Eve Bishop
E
ve Bishop passed away on 14th June
after a long illness. Her husband
Donald died 8 years ago.
Mark Dell
I
t is with great sadness that we advise
you of the death of Mark Dell. Mark,
aged 49, recently has passed away
following a massive heart attack. A long
time National Councillor and regular
Conference attendee Mark, with father
Geoff and cousin Tony, ran the family
business S Dell & Sons, established for over
70 years. Mark was a well known, well
respected and well liked remover. Our
condolences go out to long time partner Cate
and their 3 children Kye, Olivia and Lucy,
also his three children from his frst
marriage, Adel, Christopher and Lisa, his
parents Geoff and Carol, cousin Tony and all
who worked with Mark. Mark will be much
missed by all in the industry. Marks funeral
took place on 26th July and we will publish
tributes to Mark in a future issue of R&S.
People News
I
nternational relocation specialists Interdean
have appointed Barrie Gilmour as their UK
Sales Director.

Prior to joining Interdean, Barrie held senior
sales management positions with both Crown
Relocations and Cartus. According to Barrie,
Interdeans recent agreement with Santa Fe
greatly enhances its global capabilities. Barrie
understands the challenges of international
relocation from a personal basis, having
experienced expatriate life himself in Germany
for four years. Barrie lives in Reading with his
long-term partner, Lenka. In his spare time,
Barrie enjoys watching and playing sport,
including golf, and is a keen motor racing fan.
Expatriate specialist
Julia Day, an experienced and well-travelled
relocation professional, has been appointed as
Account Manager for Interdean. Julia will head a
number of client accounts of varying sizes where
she will use her expertise to provide tailored
solutions to corporate clients needs.
My job is to ensure Interdeans clients receive
the perfect relocation experience every time,
Julia says. I am really excited about my new
role with Interdean, a company which shares my
passion for high standards of service and regular
client interaction.
Julia has been working in the relocation
industry for 26 years, and has previously held
roles with Crown, Pickfords, Robinsons
International and, most recently, AGS. She has
lived in Asia, Africa and America, giving her a
personal experience of the challenges of
expatriate moves and the expatriate lifestyle.
Julia lives in Winchester with her husband and
three children. In her spare time, Julia is an
advocate for women in business, holding a place
on the committee of a high-profle voluntary
organisation. Julia says, my role is to recruit
women mentors from senior management to
support young women facing the challenges of
working in a predominantly male environment.
New appointments by Interdean
I
nsurance specialists Basil Fry have made two new appointments to
their growing team. Melissa Young (pictured above, left) is joining
the company as a broking executive manager, supporting Philip
and Greg Wildman.
Melissa previously worked for an agricultural contracting company,
where she dealt with large clients including Surrey County Council,
DEFRA and the National Trust.
As part of her role, Melissa was in charge of the insurance
programme for the Company which included claims settling assistance
with insurers, and dealing with specialized claims relating to plant and
agricultural machinery.
Meanwhile, Emily Angus (pictured below, left) has joined the
broking executive team at Basil Fry, where she is keen to apply her
knowledge of fne art to the industry.
Emily graduated from Leeds Metropolitan University with a Fine
Art degree in 2009.
She also has fve years experience of customer facing and sales
orientated roles in a high end environment.
New Faces at Basil Fry
Barrie Gilmour, UK Sales Director Julia Day, Account Manager
OBITUARIES
Removals & Storage August 2011 52
Diary Dates
Diary Dates
BOARD, COUNCIL AND
COMMITTEE MEETINGS 2011
Board of Directors
December 7 - 10.00am-15.00pm
National Council
October 11
Overseas Group Council
October 12
CMG Council
October 13
Executive Committee
September 21
November 23
BAR Business Seminars
October 3
Hillcroft Hotel, Livingstone
(sponsored by Harrow Green)
October 4
Pickfords, Leeds
October 5
GB Liners, Cheltenham
October 6
Pickfords, London
Self Storage Special Interest
Group
September 19
BAR AREA MEETINGS 2011
East Met Area
Contact: Paul Freeman
(East Met Area Chairman)
nealesremovals@btconnect.com
East Midlands Area
Contact Jayne Cliffe: 01778 394291
September 21 - 19.00pm
November 16 - 19.00pm
The Haycock Hotel, Wansford
Northern Area
September 13 - 19.30pm
North West Area
Contact Annette Harris:
011 53 4455

Northern Ireland Area
Contact Dominic Murray:
02890 748 588
September 28
Southern Area
Contact Peter Doman: 01372 385985
peterd@basilfry.co.uk
South Western Area
Contact Sue Christophers
sue@mjchristophers.co.uk
September 20th - 2.00pm
The Ley Arms, Kenn, Nr Exeter
South Western Area Dinner
Dance
November 12
The Barcelo Imperial Hotel,
Torquay. Book now!
See page 18 for details

Sussex Area
Contact Nicholas Marshall:
0845 02 1755
August 2
November 1
Western Area
Contact Ria Russell:
01278 447099
September 13
November 8
Brent House,
Bridgwater Rd,
East Brent
Highbridge,
Somerset TA9 4HL
West Midlands Area
Contact Sarah Pargeter:
01384 37778
September 19 - 19.30pm
The Gainsborough Hotel,
Kidderminster
Yorkshire Area
Contact Graham Puddephatt:
grahamp@reason-global.com
September 15
Yorkshire Area Annual Dinner
Nov 26
Ambassador Hotel,
Scarborough
Scotland Area
Contact Georgina Berry:
01505 502220
September 30
Hillcroft Hotel, Livingstone
Do you have any diary dates?
E-mail them to: rands-editorial@analyticamedia.com
To view diary dates/events, please log into MyBAR and click on the Calendar/Events
and BAR Calendar tabs where you can view full details including time, date, location and
agendas (when available).
To view area minutes, please log into MyBAR and click on the BAR Areas tab and
then one of the 1 areas listed. Minutes from past 2011 area meetings can be viewed and
downloaded (where available).
August 2011 Removals & Storage
Industry News
53
Do you have any diary dates?
E-mail them to: rands-editorial@analyticamedia.com
Removals & Storage August 2011 54
BAR News Memberships
Registered:
The following Members have
registered:
National & European Group
Five Oceans Moving Ltd
Memb No: F04
Corn Street
Witney
Oxfordshire
OX28 DB
Tel: 0185 349017
Web: www.fveoceansmoving.co.uk
Revells Removals & Storage
Memb No: R077
Eastlands Industrial Estate
Leiston
Suffolk
IP1 4LL
Tel: 01728 830849
Web: www.revells-removals.co.uk

International Associates
Buhariwalas Corporation Pvt. Ltd
Memb No: B313
4-A 1st Floor, Malhotra House
W.H. Marg, Opp. G.P.O., Fort
Mumbai, 400001, India
Tel: 0091 222 24 410
Web: www.buhariwalas.com
Applications:
BAR has received the following
applications for:
National & European Group
Dynamic International Freight
Services Ltd
Unit 1 Trident Industrial Estate
Blackthrone Road
Colnbrook
Berkshire
SL3 0AX
Tel: 01753 82222
Web: www.dynamic-freight-
shipping.co.uk
Eco Movers Ltd and ATN Eco Van
and Man
Alpha House
90A Durnsford Road
Wimbledon
London
SW19 8HQ
Tel: 0208 971 4321
Web: www.ecomovers.co.uk
International Associates

Nedrac Inc
77-21 Enfeld Lane,
Suite 3
Palm Desert
CA 92211, USA
Tel: 001 70 345 921
Web: www.nedrac.com
Resignations:
BAR is sorry to lose the membership
of the following companies whilst
thanking them for their support:
National & European Group
David Mann & Sons Ltd
Memb No: M010
D R Macleod (Stornoway)
Memb No: M059
Terminations:
Liquidation:
National & European Group and
Commercial Moving Group
Reloc8 Ltd
Memb No: P05
National & European Group
Ray Kirkham Removals Ltd
Memb No: S104
BAR Memberships August 2011
Any member wishing to
make any comment
regarding an application
should do so in writing to
BAR Head Offce within 21
days of receipt of this
notifcation.
Details of membership
applications in process may
also be found on the BAR
website: www.bar.co.uk
August 2011 Removals & Storage 55
BAR News
B
AR Services is very pleased to welcome
its new Sales Executive, Tim Oliver to its
existing team of sales staff. Tim began his
working life twenty fve years ago in the print
industry as a salesman moving in to the events
industry during the 1990s. For the past twenty
years, Tim has been sales manager for a
successful events management company based in
London.
Having worked in the events industry which is
an extremely pressurised but people orientated
environment, BAR Services feel that his wealth
of sales experience makes Tim the ideal person
to be able to look after the members and discuss
their packaging needs. You may also be
interested to know that after winning a lookalike
competition several years ago, Tim has been
recently working in his leisure time as a Ricky
Gervais lookalike.
BAR Services are looking forward to again
having an experienced salesperson out on the
road to provide the necessary contact between its
sales team and the members. The company feels
that in this way, it can fulfll its main aim which
is to provide the members with low prices on
good quality products and an excellent service.
If you would like to make an appointment in
order to discuss your packaging requirements,
please contact Tim on 01342 870087/ mobile
07411162613 or email Tim@barservices.co.uk.
Antinox Impact Resistant Board
Product of the Month
Members have mentioned that from
time to time they require a good
quality product that provides
temporary protection but that is
also impact resistant. BAR Services
currently supplies such a product
called Antinox that is enhanced by
its twin skin corrugation and is ideal
for surfaces such as foors, walls,
windows and columns. Combined
with its easy to handle
characteristics, Antinox is also water
resistant and can be purchased in a
fame retardant grade certifed to
the LPS1207 standard.
Made in a strong and futed
polypropylene, members may be
concerned with its environmental
properties. The good news is that
Antinox is CFC-free and is produced
using a minimum 50% post
industrial waste. Our supplier is also
the frst manufacturer of corrugated
board in the UK to receive the ISO
Environmental accreditation.
BAR Services currently supplies
this product in sheet form, and
custom printing is also available for
larger quantities of board. Special
sizes can also be produced on
request
A new Sales Executive for BAR Services
BAR Member Services
For a quotation on this product or for further
information on its use and application please
contact the BAR Services on 01342 870087 or email
sales@barservices.co.uk
Tim Oliver, Sales Executive
Trade Services
Removals & Storage August 2011 5
Channel Islands
Isle of Man
Ireland
Scotland/Europe
Italy
Regular runs to all areas Full or part loads
Receiving depot 10mins from M25 J5 ...or we collect
All deliveries and collections carried out by our own crews
Phone Paul for advice and genuine delivery/collection times
paul@bearsbyremovals.co.uk
TRADE
ROUTES
TO
ITALY
FRANCE
-ANDOF
COURSE
01732 358900

WHEN SERVICE MATTERS

EN
ROUTE
Scotland and Islands Sweden and Scandinavia
Trade Services
August 2011 Removals & Storage 57
France
Austria
Germany and Austria
Weekly Groupage Service
Full origin and destination
services available.
German speaking staff
WH HUMPHREY & SON LTD
Contact Darrel or Justin
Tel: 0208 144 0734 Fax: 0844 770 7111
Email: Darrelb@humphreys-moving.com
NATI ONAL & I NTERNATI ONAL REMOVAL S
HAMI LTONS
Contact our European department on 01379 851074
trade@hamiltonsremovals.co.uk
France&
Weekly services and competitive rates
Tranship & Hoist services available
Collection from your
depot or clients
residence available
To download our tariffs visit: www.hamiltonsremovals.co.uk
Username:Trade
Password: Ham662
Switzerland
H081
Switzerland
Trade Services adverts from as little as 33 a
month plus vat. Contact Steve on 0117 330 8370
or email: steve@rubiconmarketing.net
Germany
Trade Services
Removals & Storage August 2011 58
Spain
UK Office: 01843 585055, sales@webbsremovals.com
Mallorca Office: 0034 971 693566, webbs@spain.cc
Trade website: www.william-worldwide-webb.com
Weekly Scheduled Service, Containerised Storage Depots
Holder of Spanish Transport Licence
for our Tranship vehicles
Unrivaled Infrastructure in Mallorca, Menorca & Ibiza
Excellent Rates, Payment in Euros or GBP accepted
Purely The Balearics, No Bull!
WEEKLY
REGULAR
-!,,/2#!
-%./2#!
-!).,!.$
30!).
&2!.#%
)"):!
0/245'!,
#90253
./27!9
Memb No: W001
TL: 01202 576514
FAX: 01202 574011
spa|o@wh|teaodcompaoy.co.0k
www.wh|tesmov|ogaodstorage.com
France - 8pain - FertugaI - ItaIy
weekl] 8ervice for the Trade. Call now for oest rates
Depots in Preston, Chester, Alicante, Nalaga
F880 01772 651570
Email. info@moversint.co.uk weo. www.moversint.co.uk
Cyprus
Promote your services to over 4,000 UK based
removers from just 33 per month
Cyprus and Malta
GREECE
by Road
&ITALY
EN
ROUTE
7 day transit time
Twice-monthIy departures
British Crews & ProfessionaI Service
HighIy recommended in Greece
00 44 1733 311 561 | enquiriesnomad.eu.com
www.nomad-internationaI.com
Greece
Cestrian Removals
Specialist Trade Movers to Spain & Portugal

VehiclesdepartingweeklyforAlicante,
Almeria,MalagaandtheAlgarve

ModernSecureContainerisedStorage
FacilitiesinSpainandPortugal

Ratesfrom1.90exourdepot

Groupageordedicatedvehicles
ChesterDepot:01244521959
AlicanteDepot:0034966470426
MalagaDepot:0034952426463(inassociationwithBRC)
www.cestrianremovals.com
email - enquiries@britanniacestrian.co.uk
Trade Services
August 2011 Removals & Storage 59
IF ITS ALL
CHINESE TO YOU...
TRADE Part or Full Loads
Beijing, Hong Kong, Shanghai
Deliveries throughout P.R.C
Call: 0845 0580632
china@greensremovals.co.uk
China
Regular Services to all Major
Destinations Worldwide
Receiving in Windsor & Stourbridge
Contact Mike, Chris or Steve on
01633 488 100
trade@fox-moving.com
Trade Rates
to Europe
South Africa
United Arab Emirates
2 weekly trade servlce to 4PVUI"GSJDB
Also cover /BNJCJB];JNCBCXF
+44 208 749 0362 | lnfoQwlsemovesltd.co.uk
XXXXJTFNPWFTMUEDPVL
Caribbean
South America
Regular Trade
Services to
UNITED ARAB
EMIRATES
Dubai, Sharjah
and Abu Dhabi
Full & part loads
Contact Justine or Stuart on
01432 377477
fax: 01432 279894
email: shipping@gbliners.com
OVERSEAS
REMOVER
Advance
Payment
Guaranteed
Memb No: GO13
Israel
India
Trade
Services
to INDIA
One point of entry for
delivery anywhere in India.
11 receiving depots
Full & part loads
Contact Justine or Stuart on
01432 377477
fax: 01432 279894
email: shipping@gbliners.com
Memb No: GO13
ISRAEL
The largest consolidators of HHPE
from the UK to Israel.
Weekly + full destination services!
020 8832 2222
Stephen Morris Shipping Plc, Unit 9, Ockham Drive,
Greenford Park, Greenford. UB6 0FD UK.
E: roger@shipsms.co.uk www.shipsms.co.uk
Worldwi de Relocati on
Fi ne Art & Anti ques Shi ppi ng
Worldwide
Space to Hire
This space is
available from just
33 per month
Trade Services
Removals & Storage August 2011 0
www.tradestorage.co.uk
Wearenotaremovalcompanyor
yourcompetitor,youareourclients
onwhichourbusinessdepends.
sales@tradestorage.co.uk
LondonorSwindon
02087954838or01793731696
Theysaythatimitationisaformof
flattery-butthereisonlyone
TradeStorageLimited.
LOCAL MOVING WORLDWIDE SHIPPING
WEEKLY EUROPEAN SERVICE
Recommended by the worlds finest piano manufacturers,
auctioneers, music colleges & academies.
A family run business, Est. in 1968.
THE PIANO
SPECIALISTS
Mem. No G005
100 BOLLO LANE, CHISWICK, LONDON W4 5LX
Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855
Email: info@gandrremovals.co.uk www.gandrremovals.co.uk
G&R Advert 60x60mm:Layout 1 20/10/08 16
NO NEED TO
CO ANVWHERE
ELSE POR VOUR
TRAININC
OPERAIlVE IRAlNlNG IHAI
CONE5 IO YOUR FRONI DOOR
PACKlNC MANUAL HANDLlNC LXPOPT WPAPPlNC
VLHlCLL LOADlNC CONTAlNLP LOADlNC
RENOVAL 5PEClFlC HEALIH
& 5AFEIY IRAlNlNG ON 5lIE
HLALTH & SAlLTY POLlClLS HLALTH & SAlLTY
ASSLSSMLNT ACClDLNT CONTPOL llPST AlD
PlSK ASSLSSMLNT HSL COMPLlANCL
Call BARI5 on 01923 699484
or email trainingbar.co.uk
Trailer Hire
Warehouse Containers
TRAILER HIRE
From car trailers to 3200 cubic feet
stepframes, 8 container
curtainsiders unsignwritten haulage
available too. (UK and Europe).
www.tradestorage.co.uk/trailers
020 8795 4838 or 01793 731696
Trade Storage Piano Specialists
Training
This space is
available from just
33 per month
This space is
available from just
33 per month
Classifeds
August 2011 Removals & Storage 1
For Sale
Used 250ft
3
storage containers
75 each. Contact Mandy on 01285 641003
Are You Looking To Sell?
We are looking to buy good quality household moving and storage
companies in London and the home counties.
Please call 07933 123 123 in full confdence for a quick decision.
Opportunities
Situations Vacant
Operations Manager required at UK & Overseas removals depot in
Somerset. Applicants should ideally have previous experience and
forklift licence. LGV 1 would be preferred. Please apply in writing to
ria@britannialanes.co.uk with CV, stating salary expectations.
VANS FOR SALE
Vehicles For Sale
Daf 6 container 03 reg
Marsden body
Daf 1996 6 container
Vancraft body
Volvo Globetrotter 05
reg Vancraft body
Merc 815 3 container
van double sleeper
big box 54 reg
All trucks have MOT and are taxed ready to go.
Ring for prices Mike Fahey 07730309699 or
01614762873
Removals & Storage Business
for Sale (South West based)
A well established regional business with a mixture of domestic and
corporate customers. The business benefts from some framework
contracts for public agencies which provide repeat business.
Own freehold premises. There is a separate self storage business
operating from adjacent premises. Turnover in range 1m-2m.
Further details from: Adrian Godfrey,
HW Corporate Finance,
email: agodfrey@hwca.com, or call 07710 158371.
BOOK YOUR
CLASSIFIED
QUARTER PAGE
ADVERTISEMENT
MONO:
425
COLOUR:
500
Please contact Steve Pearce
at Rubicon Marketing on: 0117 330 8370
or e-mail: steve@rubiconmarketing.net
+VAT FOR
+VAT FOR
Trainer & Quality Inspector
required by Cadogan Tate

You must pride yourself in excellent customer care, possess
excellent export and fne art packing skills, a complete
knowledge of WTD, detailed experience in the removal &
storage industry, and be an effective communicator.
Full clean driving licence. Experience in a training role is desirable.
Please send your CV to
l.wilson@cadogantate.com in the frst instance.
2.15
SELL IT, FIND IT,
FILL THAT VACANCY,
WITH A LINEAGE AD
FOR
JUST
+
VAT
PER WORD
Removals & Storage August 2011
Industry News
2
Send your letters to:
The Editor, Andy Stern,
At rands-editorial@bar.co.uk
Letters
The frst programme of the Removals men
series on Channel 5 was aired in early July.
Whilst this was excellent publicity for the
Pickfords group, it also shed a very interesting
light on our industry in general.
Whilst those of us in the know could in a
technical sense pull some of the standard of
Pickfords workmanship apart, the general
public would have found the programme an
absolute eye opener as to just how diffcult the
moving game is!
I think it showed that our industry is not
easy to do as many people think, but is
technically and physically extremely diffcult.
In addition, the professionalism and dedication
shown by the operatives is not only a credit to
them, but a credit to removals men as a whole
who do a similar or better job than that seen on
TV.
It demonstrated superbly the obstacles that are
regularly thrown at our staff that often go
unappreciated not just by the public but industry
managers.
If nothing else it asked the general population
of Britain who watched it and are thinking of
moving, to consider carefully whether they
should move themselves or choose a reliable
and high quality moving company.
I thought that the commitment and
professionalism of the Removal Operative was
beautifully summed up by the individual who
was due to go away for the weekend to his best
friends wedding, but instead of trying to beat a
hasty retreat and cutting corners to get away
quickly when things went wrong, he stayed true
to his task and even stayed on to assist unpack.
Needless to say, his wife was not best pleased!
I can only hope that this sends a message to
the general public, and to the industry as a
whole, to look upon the Removals Industry an
integral part of the British economy, with a
professional and dedicated attitude to our work.
Chris Smallwood
Britannia Movers International
- North Manchester
Doing our industry proud
BTEC Award in Practical
Estimating 2011
BARTS Courses
This 2 day course is practically based and is designed to teach students the art of estimating as well
as face to face sales techniques, covering topics such as:
Practical Estimating at 2 local properties
Quantity Assessment The Role of the Estimator
Health & Safety Communication Techniques
Contract Conditions Removals Insurance

545 + VAT p/p (BAR Member)
Book your place today
Call: 01923 99484 or email: training@bar.co.uk
Course Dates 2011
08 & 09 September 2011
14 & 15 November 2011
Doing our industry proud