Guiding tour to ISO 9000 What is ISO 9000 ?

It is a set of requirements defined by the ISO (International standard organisation_ for the quality system used in a company to ensure a quality product/service is produced. Where is it applicable ? It is applicable to design, planning, supply, manufacture, maintenance, inspection and testing of the product and service we supply. Why we are involved ? We want to give our customer what he wants. If we dont he will go else where. You demonstrate that WE ARE DOING WHAT WE SAY WE ARE SAYING. You have to adopt in your daily work these . 1. General

We should have definite programme of quality which a. b. c. d. e. f. must be effective and economical must have documented procedure ensure an organised approach can detect when things go wrong recommend and monitor correct action demonstrate that we know what we are doing.

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Organisation.

We should have policy for managing quality with all responsibilities clearly defined in writing. We have management with authority, responsibility, ability to solve problem. EFFECTIVE 3. Contract review QUALITY MANAGEMENT

We need to make sure we understand EXACTLY what the customer wants. Do not disappoint him. Contract review expects you to do so.. RIGHT FIRST TIME. 4. DOCUMENT CONTROL AND CHANGE CONTROL.

Once we clearly understand what the customer wants we need to make sure the staff doing the work have the right documents . Up to date . Available . And with no authorised changes ARE WE UP TO DATE ? 5. Working instructions

Adequate work instructions must be supplied where work is done .. They should be written and include all the information to ensure work is done correctly. If it is not in the instruction then you should know where to find it. IT MAY LOOK EASY BUT WORK TO SPECIFICATION.

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Process control

Work should be carried out under controlled conditions. We must plan the work to ensure we can get to quality right. The supervisors need to monitor what is happening to make sure work manship is up to scratch RIGHT FIRST TIME EVERTIME. 7. Control of incoming Goods.

Quite a lengthy requirement which means that we should only buy from the right companies . Those that can show that they are managing their quality properly We monitor their facilities and any changes. We check their supplies to ensure that only good quality material is used for our work. Purchase specifications need to be clearly written so that our supplier knows exactly what we want. All this means he must conform to our supplier quality assurance specification. 8. Purchaser Supplied Product

The euqipments and parts we work on do not belong to us They belong to our customer for which we had received money. He expects us to look after them properly because they are worth a lot of HIS money.. 9. Handling ------ Storage and Packaging.

We must control the material we use through the entire process. We must protect it from deterioration, damage etc.. check on condition prior to use.

DO NOT SCATTER MATERIAL HERE AND THERE ON SHOP FLOOR. STORE PROPERLY WHETHER UNDER PROCESS ONE, REJECTED OR OK. 10. Control of non conforming Product.

In the very best systems things go wrong equipment does not work. We need to identify those items those items that are defective and make sure that are not mistakenly used by someone else they need to be properly labeled and clearly segregated should decide what is to be done with this material. Is it a warranty item ? DO NOT USE IF NO LABEL. 11. Indication of Inspection Status

When any piece of equipment is being maintained or repaired we must be able to identify its status. This ticketing, labeling, card system MAKE SURE THAT ITEM IS FIT FOR USE. 12. Final inspection and Test.

This is very important because it is the final decision we make before returning our equipments to our customer has all the work been carried out ? GIVE CUSTOMER WHAT HE WANTS. 13. Gauge Control

Any piece of equipment used for checking or testing must be demonstrated to capable of checking and getting a correct result We intend to use right gauge to confirm right standard.

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Records

We must provide records to demonstrate that systems are working effectively. They must be comprehensive with enough detail to trigger corrective action. If necessary by other departments such as senior engineers, purchasing or quality. 15. Corrective action

We must use our record as a basis for corrective action They should tell use when and where we are going wrong .. We must then decide why and action required to correct permanently.. 10 20 30 40 50 60 70 Identify problems decide on course of action take corrective action monitor results maintain checks records analysis.GO 10 COMPLETE CYCLES CONTINUOUSLY. PREVENT RECURRING PROBLEMS 16. Training

We need to make sure that we are all equipped to carry out our duties by experience or through training. We need to demonstrate our capability and identify the training needed to improve our skills. WE MUST DEVELOP OUR SKILL. 17. Internal quality Audit.

Once system is perfectly working we need to check internally.. that is internal quality audit before our customer does.

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Review of the quality system.

System has to be reviewed from time to time to confirm that is compatible . Relevant.. economical. Latest survivable. Are we as good as we think. 19. Common sense but forgotten.

It seems to be complicated but if you think about it, it is all common sense. L;ET USE WORK TOGETHER. TO WORK IN THIS DIRECTION THERE ARE FOLLOWING FOUR PARTS TO GET ISO 9000 THAT IS ISO ISO ISO ISO 9001 9002 9003 9004