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Marketing

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Intro

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Todays Topic
Overview of Social Media How does Facebook Marketing work? Facebook platform stack Facebook Fan Page How to create a Fan Page? How to create an app for your Fan Page? Marketing techniques
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Overview of Social Media

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Whats Social Media?


Social media provides the way people share idea, thoughts, content & relationship online.

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Social Media Marketing


Social Media Marketing (SMM) is a

new way for organizations to interact and converse with their customer communities online.

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What is NOT Social Media?

Build it and they will come Using Social Media to broadcast, not to
LISTEN

Its FREE! You have to react to each negative


comment

About hard selling


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What is Social Media?


Some says its about Content, Content, Content! Some say its about Conversation? Which is right?

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Is Social Media a Fad?

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Social Media works both ways

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Hi Shameful!

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Why do you need to be in?

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Why do you need to be in?

Facebook 750 million active users


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Top 5 Countries
United States Indonesia India United Kingdom Turkey 153 075 360 39 168 140 31 994 260 29 785 640 29 643 160

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Asian Top 10

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Asian Top 10

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Why do you need to be in?

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Facebook has 11.3 million users in Malaysia


(Aug 2011)

Why do you need to be in?

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Facebook has 11.3 million users in Malaysia


(Aug 2011) 2011)

Why do you need to be in?

6 million male and 5.2 million female (Aug

Sunday, August 14, 2011

Facebook has 11.3 million users in Malaysia


(Aug 2011) 2011)

Why do you need to be in?

6 million male and 5.2 million female (Aug Penetration of Facebook in Malaysia to
population: 27.11 % (Mid 2010)

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Facebook has 11.3 million users in Malaysia


(Aug 2011) 2011)

Why do you need to be in?

6 million male and 5.2 million female (Aug Penetration of Facebook in Malaysia to
population: 27.11 % (Mid 2010) population: 40 %! (Aug 2011)

Penetration of Facebook in Malaysia to


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is the dominant social network site

But not in all markets China Taiwan Vietnam Japan Korea

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Facebook vs Orkut

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Platform
Mobile Apps

Social Plugins

Dialogs

Standards HTTP, HTML 5, JSON, OAuth, Open Graph

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Platform
Website
Mobile Apps

Social Plugins

Dialogs

Graph API User, App, Page, Credits, Places, Ads

Standards HTTP, HTML 5, JSON, OAuth, Open Graph

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Marketing

Facebook Ad

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Marketing

Facebook Ad

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Build
Evaluate your assets What is your objective? Start with a Page Build fan page
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Engage
Publish to your page

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Engage
Publish to your page

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Engage
Post short updates and time sensitive Best time 8.30 AM, 4.30PM, 12.00AM Use tools like Ask question
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Engage
Include photos & videos

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Amplify
Facebook Ads Facebook Sponsored Stories Contest

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BUILD

Build Fan Page Build an App Customize the Welcome Page Fan-gating
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Create a Fan Page


Step 1 Go tohttp://www.facebook.com/pages/create.php Step 2 Select a type that ts your need for your business/brand/product Step 3 Fill in the relevant information, check on theI agree toFacebook Pages Termsand click on Get Started button Step 4 Done.

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Create Page

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FB Places

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Vanity URL
You will need a minimum 25 Likes
Instead of http://www.facebook.com/pages/GDS/ 159681524094286?sk=wall its better www.facebook.com/etasbih

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How to add a Welcome Tab?


Demo using Static HTML http://www.facebook.com/apps/ application.php?id=190322544333196

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Static HTML
1. Install app 2. Edit the Welcome Tab 3. Copy the Fan & Non Fan text 4. Enable default tab & control comment 5. View result

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Fan Page Tips


500-1000 fan base Disable comment

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Fan Page Tips

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Newsletter

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Engage

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Content is King! Reply within 2 hours (if possible) Take hostile conversation ofine Questions Conversation
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Amplify

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Create Ads

Demo www.facebook.com/ads/create

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Sponsored Stories

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Marketing Tips

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Increasing Fan Base

Does not work

http://www.facebook.com/pages/browser.php

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1. Embed Widgets

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2. Email invites

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3. Signature Block

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4. RSS Feed Grafti Create stickiness

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5. Run contest! Bribery works best!

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6. Run video campaigns Make product description How to videos? Testimonial

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Take Away
3 steps to building Facebook Marketing Content & Conversation Be consistent & patient Track, experiment various approach and
manage ads

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@ganee ganee@itrain.com.my www.facebook.com/itrain.malaysia

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