Phone System Comparison Chart 2011

Phone Systems Comparison Chart Winter 2010 - 2011 Edition
Manufacturer 3Com
Product 3Com VCX Platform
Models Connect 100, Connect 200, V6000, V6001, V7000
3Com
3Com NBX Platform
V3001 Analog, V3001R, V3000 BRI-ST
3Com 3Com
V700 Server Series V6x00 Branch Location Series
V7005, V7205 V6000, V6001
8x8 (Formerly Packet8) Virtual Office (Unlimited Extension) Virtual Office, Virtual Office Pro, Hosted Key System, Business Basic,
Aastra
AastraLink
Pro 160
AccessLine
SmartVoice
Express, Analog, Digital, Enhanced
Description The 3Com VCX IP Telephony module is one of a series of applications in the 3Com Convergence Applications Suite designed to help companies eliminate the boundaries of time and distance. Three NBX IP telephony platforms are available to meet the needs of SMB organizations. All of them include advanced applications like Automatic Call Distribution, graphical Call Detail Recording and Desktop Call Assistant, and all can support up to 72 ports for Auto-Attendant/Voicemail and 400 hours of message storage. High performance platform for delivering scalable VCX Enterprise SIP-based multimedia and multisite IP communications applications for up to tens of thousands of users Economical, high-availability IP telephony platforms that deliver carrier-class VCX Enterprise SIP-based services to branch sites with up to 100 users With Virtual Office, you get all the business features that Fortune 500 companies have come to know and appreciate, including auto attendant, corporate directory, music-on-hold, conference bridge, and ring groups. AastraLink Pro 160 IP-PBX is a Linux-based appliance that hosts Asterisk open source PBX software. Targeted for 25 users and under, the AastraLink Pro provides all the standard PBX/Key System features and functionality while leveraging a host of new IP-based services. With AccessLine SmartVoice, the customer keeps the same phone equipment and features they already have today. We let you provide them additional features such as remote call forwarding, sequential ringing, voicemail, automated attendant, fax mail and much more. All additional features work with the customers existing phone system. A phone system designed specifically for small businesses and home offices. AccessLine's Digital Business Phone System is onen of the easiest and most affordable option for small businesses and home offices looking for a business telephone system. Whether you need a system with 2 line or multi-line capability, AccessLine offers a complete phone system for your small business. Allworx gives you the luxury of choice in telephone technology. Our systems supports both analog and VoIP phones in any combination. Whether your company is large or small, branch office or headquarters, single site or multiple offices, Antigen has the right VoIP phone system for your business. Antigen IP PBX systems have been designed to be robust, flexible, reliable and cost effective and easily scale in both size and capability. Since the features are delivered as software, unlike proprietary hardware-based phone systems, you are in control, able to deploy exactly the features and applications your business requires. Whether your company is large or small, branch office or headquarters, single site or multiple offices, Antigen has the right VoIP phone system for your business. Antigen IP PBX systems have been designed to be robust, flexible, reliable and cost effective and easily scale in both size and capability. Since the features are delivered as software, unlike proprietary hardware-based phone systems, you are in control, able to deploy exactly the features and applications your business requires. If you have a broadband connection, you can take advantage of Aptela's VoIP service and get big business productivity and mobility solutionswithout the big business price tag. It supports five incoming lines and nine extensions with a maximum configuration of 21 lines and 44 extensions, or 31 lines and eight extensions. Partner ACS offers options that include Caller ID, Distinctive Ringing, Send All Calls, Speed Dialing, and five-party conferencing. In addition to these productivity tools, the system also has a wide range of cost-control features. Designed to meet the requirements of home offices, standalone businesses, and networked offices for small and medium organizations, this highly modular IP telephone system provides a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications Avayas Partner phone system offers a simple, turnkey solution for businesses that need multiple voice lines and broadband network access for fast data transmission and high-speed Internet access. Your business success depends on effective communication with colleagues, employees, customers and partners. Today countless options are available - email, messaging, conferencing, voicemail, phone, video and fax, to name a few. All can empower your workforce but most were not designed to work together. CallTower, Inc. is the leading service provider of fully managed enterprise-class unified communications solutions for growing businesses nationwide. According to Cisco, everything you need to serve your communications needs from data and voice to video and wirelesscan be found in the Cisco Smart Business Communications System Page 1 of 18
Hosted or Managed Managed
Business Size
Extensions per unit 100 / 250
Maximum Number of Extensions 250
VoIP
Small, Medium
Managed
Medium, Large
250
1,500
Managed Managed Hosted
Medium, Large, Enterprise Small, Medium, Large Small
5,000 / 10,000 100 1
50,000+ 100 50+ x
Managed
Small
25
50
Managed
Small
4+
AccessLine
Digital Phone System
Small Office, Home Office
Managed
Small
2+ / 3+
17
Allworx Corp.
Phone Systems
6x, 24x
Managed
Small, Medium
24 / 30
150
Altigen
ALTI-MAX1000
ALTI-MAX1000-A3, ALTI-MAX1000-R1
Managed
Small, Medium
48 / 96
Altigen
ALTI-OFFICE
ALTI-OFFICE1G-IP2, ALTI-OFFICE2G-R1, ALTI-OFFICE3G-R2
Managed
Medium, Large, Enterprise
100 / 200 / 400
5000
Aptela
Hosted Voip
Hosted
Small
Avaya Inc.
Media Gateways
G250, G350, G430, G450, G650, G860, IG550
Managed
Small, Medium
44
44
Avaya Inc.
IP Office 500
Essential, Preferred, Advanced
Managed
Small, Medium
32
384
Avaya Inc.
Partner
Small Office, ACS,
Managed
Small
2 / 48
48
CallTower
Unified Communications Solution IP PBX
Hosted
Small, Medium
30
Cisco Systems
Smart Business Communication System
SCBS
Managed
Small
48
N/A
Copyright 2010 - 2011 All Rights Reserved
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IP/PBX Manufacturer 3Com
PBX
Estimated Cost
Lowest Price per User
Auto Attendant
Outlook Integration Yes
Management
Call Center Feature Available Yes, optional
Messaging and Voicemail Yes
Analog Phone Capable Yes
Handset Support 3com and 3rd party
Security
PSTN Reroute
Supports SIP?
Optional
PC and Web Based
Yes
Yes
Yes
3Com
$6,000
$24
Optional
Yes
PC and Web Based
Yes, optional
Yes
Yes
3com and 3rd party
Yes
Yes
Yes
3Com 3Com 8x8 (Formerly Packet8) ($39.99 + ) 24.99
Optional Optional Yes
Yes Yes Yes
PC and Web Based PC and Web Based Web Based
Yes, optional Yes, optional Yes (Optional)
Yes Yes Yes, no messaging
Yes Yes Yes
3com and 3rd party 3com and 3rd party 8x8 phones
Yes Yes No
Yes Yes Yes
Yes Yes Yes
Aastra
$999
$20
Optional
Yes
PC and Web Based
Yes
Yes
Yes
Aastra, 3rd party SIP/Analog
Yes
No
Yes
AccessLine
$29
Yes
No
Web Based
No
Voicemail, no messaging
Yes
3rd party
Yes
Yes
No
AccessLine
$200+
37
Yes
No
Web Based
No
Yes
3rd party
Yes
No
No
Allworx Corp.
Yes
Yes
PC Based
Yes
Yes
Allworx Phones
Yes
No
Yes
Altigen
$1,700
$35
Yes
Yes
PC Based
Yes
Yes
Yes
Altigen and 3rd party
Yes
Yes
Yes
Altigen
$2,500
$25
Yes
Yes
PC Based
Yes
Yes
Yes
Altigen and 3rd party
Yes
Yes
Yes
Aptela
$25
$14.99
Yes
Yes
Web Based
No
No
3rd party SIP
Yes
No
Yes
Avaya Inc.
$290
$6.50
Yes
Yes
PC Based
Yes
Yes
Yes
Avaya and 3rd Party
Yes, encrypted
Yes
Yes
Avaya Inc.
Yes
Yes
PC Based
Yes
Yes
Yes
Avaya and 3rd Party
Yes, encrypted
Yes
Yes
Avaya Inc.
Yes
Yes
PC Based
Yes
Yes
Yes
Avaya and 3rd Party
Yes
Yes
Yes
CallTower
Yes
Yes
PC Based
Yes
Yes
No
3rd party
Yes
Yes
Yes
Cisco Systems
Yes
Yes
PC Based
Yes
Yes
Yes
Cisco and 3rd party SIP/analog phones.
Basic Firewall, secured remote access and branch access
Yes, full failover
Yes
Page 2 of 18
Manufacturer 3Com
Multiple Locations Yes
Software Platform
Hardware Platform
On the Web
Installation
Dealer Network National
Supplier
Location
2009 Revenues
Proprietary
Proprietary
3Com Products
Requires professional installation
Local dealer
USA
$1.3 billion
3Com
Yes
Proprietary
Proprietary
3Com Products
National
Local dealer
USA
$1.3 billion
3Com 3Com 8x8 (Formerly Packet8)
Yes Yes Yes
Proprietary Proprietary Proprietary
3Com Products 3Com Products 8x8 Products
Requires professional installation Requires professional installation Self Install
National National National
Local dealer Local dealer Direct
USA USA USA
$1.3 billion $1.3 billion $63.3 million
Aastra
Yes
Open Source
Proprietary
Aastra Products
Self-install
National
Local dealer
USA
$600 million
AccessLine
Yes
Proprietary
Proprietary
AccessLine Products
Professional installation recommended
National
Direct
USA
N/A
AccessLine
No
Proprietary
Proprietary
AccessLine Products
National
Direct and Local Dealer
USA
N/A
Allworx Corp.
Yes
Proprietary
Proprietary
Allworx Products
National
Local dealer
USA
Part of PAETEC
Altigen
Yes
Proprietary
Proprietary
Altigen Products
National
Local dealer
USA
$17.6 million
Altigen
Yes
Proprietary
Proprietary
Altigen Products
National
Local dealer
USA
$17.6 million
Aptela
Yes
Proprietary
Proprietary
Aptela Products
National
Direct
USA
N/A
Avaya Inc.
Yes
Proprietary
Proprietary
Avaya Products
International
Local dealer
USA
Private company.
Avaya Inc.
Yes
Proprietary
Proprietary
Avaya Products
International
Local dealer
USA
Private company.
Avaya Inc.
Yes
Proprietary
Proprietary
Avaya Products
International
Local dealer
USA
Private company.
CallTower
Yes
Proprietary
Proprietary
CallTower Products
National
Direct
USA
N/A
Cisco Systems
Yes
Proprietary
Proprietary
Cisco Products
International
Local dealer
USA
$35.533 billion
Page 3 of 18
Manufacturer
Product
Models
Description Cisco Unified Communications Manager Express provides call processing to Cisco Unified IP Phones for small or branch-office environments. It enables the large portfolio of Cisco Integrated Services Routers (ISRs) to deliver unified communications features that business users commonly use to meet the voice and video communications requirements of the small or medium-sized office Communicate effectively by reaching the right resource the first time. Now your small business can deploy an affordable, easy-to-manage communications system with Cisco Unified Communications 500 Series for Small Business. With Covad Integrated Access, you get one experienced provider for both voice and data. One monthly bill that lowers your costs. One number to call for 24x7 expert support. It's one great way to save!
Hosted or Managed
Business Size
Extensions per unit
Maximum Number of Extensions
VoIP
Cisco Systems
Manager Express 7.1
Managed
Medium
720
N/A
Cisco Systems
Unified Communications Manager 500, Express, Business Edition, Call Manager
Managed
Small, Medium, Enterprise
240 / 500 / 30,000
300000
Covad
Covad Integrated Access
Hosted
Small
35
35
Digium Asterisk Digium Asterisk
Switchvox IP PBX SOHO Switchvox IP PBX SMB
Switchvox SOHO AA60, AA300, AA350
Demanding small offices or home offices that need a professional phone system. Small to medium sized businesses seeking a full feature set and powerful functionality. Featuring the first Digium-developed Asterisk GUI framework, the Asterisk Appliance 50 (AA50) integrates all the telephony needs of a small business into a single platform by effectively combining the benefits and reliability of today's high-quality voice infrastructures with access to low-cost VoIP.
Managed Managed
Small Small, Medium
15 30 /150/ 400
15 N/A
Digium Asterisk
Asterisk Appliance 50 (AA50)
VoIP Only (S800i), Eight Trunk (S808B), and Four Trunk plus Four Station (S844B).
Managed
Small
50
N/A
Epygi
IP PBX
2x, 4x, 16x, 6L, 4Li, M 32x
Whether you operate alone from a home office or have more than two hundred employees distributed across the globe, there's a Quadro IP PBX to fit your budget and make your company appear bigger, faster and more sophisticated.
Managed
Small, Medium, Large, Enterprise
18 / 66 / 192
N/A
Epygi
Gateway
FXO, ISDN, FXS, E1T1,
Quadro FXO, ISDN, FXS and E1/T1 gateways are a modular approach to adding additional outside PSTN or traditional telephone service lines to a corporate phone network that utilizes an Epygi Quadro IP PBX or other SIP based IP PBX systems. This fully flexible communications platform can support both digital telephony and IP-to-the-desktop in any desired combination You may have a smaller business, but you still need plenty of big-business capabilities like full-featured voice mail, auto attendant, and conference-calling. If you're a growing business looking for a phone system without a costly upfront investment, Fonalitys Hosted UNBOUND service is the perfect solution. UNBOUND gives users advanced PBX features and the cost savings of VoIP in a single solution. PBXtra comes in 4 editions for different business with different needs. Whether youre a small business with basic telephony needs, a national corporation with multiple offices, or a growing company with call center needs, we have a system thats right for you. Whichever you choose, youll be getting an affordable market-proven phone system thats easy to use and manage, reliable, and scalable. trixbox, with a lowercase 't', is an IP-PBX software solution designed for small and medium-sized businesses. trixbox comes in two flavors: the opensource community edition and a hybrid-hosted, commercially-proven solution. onAngles HoPs gives your company a carrier-grade phone system loaded with advanced features that are easy to use and can be customized to suit your business needs. Hosted VoIP PBX technology has advanced considerably in recent years, and FreedomIQ has been designed to take full advantage of these developments.
Managed
Small, Medium, Large, Enterprise Small, Medium, Large
4 / 6 / 16 / 30 / 60 40 / 52 / 84 / 192 / 408 / 816 28
N/A
ESI
Communication Servers
1000, 600, 200, 100, 50, 50L
Managed
N/A
ESI
C-Plus Systems
C-Plus, C-Plus Executive
Managed
N/A
Fonality
UNBOUND
Hosted Service
Hosted
Small
N/A
Fonality
PBXtra
Standard, Professional, Call Center, Unified Agent
Managed
Small, Medium
20/ 500
N/A
Fonality FonAngle FreedomIQ
trixbox HoPs Hosted Voip
Base, Enterprise Hosted PBX
Managed Hosted Hosted
Small, Medium Small Small Small, Medium, Large
200 8 / 14 / 20 / 30 1
N/A N/A N/A x x
Gecko Tech
SimpleVoIP
Micro, Corporate, Professional, Enterprise
Instead of shelling out capital for expensive PBX equipment only to watch the technology become obsolete, all of your communications converge on Geckotech's secure Cisco Powered network. GlobalTone (our customized Hosted PBX product) is a business-grade hosted PBX system using Voice Over Internet Protocol (VoIP) that provides your business with a reliable alternative to costly PBX, IP PBX or Centrex lines. GlobalPhone includes local phone service and long distance service, with phone numbers available throughout the US. GlobalTone (our customized Hosted PBX product) also provides SIP trunking for your existing PBX or your new VoIP PBX. We use the award-winning Broadsoft soft switch to deliver these services. IP trunking replaces traditional telephone trunk lines.
Hosted
N/A
Global Phone
GlobalTone
Basic, Enhanced, Premium
Hosted
Small
N/A
Page 4 of 18
IP/PBX Manufacturer
PBX
Estimated Cost
Auto Attendant
Outlook Integration
Management
Call Center Feature Available
Messaging and Voicemail
Analog Phone Capable
Handset Support Cisco and 3rd party SIP/analog phones. Cisco and 3rd party SIP/analog phones. 3rd party SIP/analog phones 3rd party SIP/analog phones 3rd party SIP/analog phones 3rd party SIP/analog phones Aastra, Cisco, snom, Polycom, Yealink, 3rd party SIP/analog phones
Security
PSTN Reroute
Supports SIP?
Cisco Systems
Yes
Yes
PC Based
Yes
Yes
Yes
Basic Firewall, secured remote access and branch access Basic Firewall, secured remote access and branch access Yes
Yes, full failover
Yes
Cisco Systems
Yes
Yes
PC Based
Yes
Yes
Yes
Yes, full failover
Yes
Covad
No
No
Web Based
No
Voicemail, no messaging Voicemail, no messaging Voicemail, no messaging Voicemail, no messaging
No
No
Yes
x x
$1,595 $3,195 - $5,995
$100 $100
Yes Yes
Yes Yes
Web Based Web Based
Yes Yes
Yes Yes
Yes Yes
No No
Yes Yes
Digium Asterisk
$1,259.50 - $1,919.50
$60
Yes
Yes
Web Based
Yes
Yes
Yes
No
Yes
Epygi
$895 - $3,795
$45
Yes
Yes
Appliance Based
Yes
Yes
Yes
Yes
Yes
Yes
Epygi
$695 - $4,295
$63
Yes
Yes
Appliance Based
No
Yes
Yes
n/a 3rd party SIP/analog phones 3rd party SIP/analog phones 3rd party SIP/analog phones
Yes
Yes
Yes
ESI
Yes
Yes
PC Based
Yes
Yes
Yes
Yes
Yes
Yes
ESI
Yes
Yes
PC Based
Yes
Yes
Yes
Yes
Yes
Yes
Fonality
$25 - $70
$25
Yes
Yes
Web Based
Yes
Yes
Yes
No
Yes
Fonality
$295 - $6,995
$15
Yes
Yes
PC and Web Based
Yes
Yes
Yes
3rd party SIP/analog phones 3rd party SIP/analog phones Linksys 3rd party SIP/analog phones Cisco
Yes
No
Yes
$2,995 $45
$15 $40
Yes Yes Yes
Yes No Yes
PC and Web Based Web Based Web Based
Yes Yes Yes
Yes Voicemail, no messaging Voicemail, no messaging Yes
Yes Yes No
Yes Yes Yes
No No No
Yes Yes Yes
Gecko Tech
Yes
No
Web Based
Yes
No
Yes
No
Yes
Global Phone
$19.75 - $34.75
$20
Yes
Yes
Web Based
Yes
Yes
Analog phone (no LCD support possible), Cisco IP phones, and Polycom IP phones
Yes
No
Yes
Page 5 of 18
Manufacturer
Multiple Locations
Software Platform
Hardware Platform
On the Web
Installation
Dealer Network
Supplier
Location
2009 Revenues
Cisco Systems
Yes
Proprietary
Proprietary
Cisco Products
International
Local dealer
USA
$35.533 billion
Cisco Systems
Yes
Proprietary
Proprietary
Cisco Products
International
Local dealer
USA
$35.533 billion
Covad
Yes
Proprietary
Proprietary
Covad Products
Professional installation recommended Professional installation recommended Professional installation recommended Professional installation recommended
National
Direct Direct and Local Dealer Direct and Local Dealer Direct and Local Dealer
USA
N/A
Yes Yes
Open Source Open Source
Proprietary Proprietary
Digium Products Digium Products
National National
USA USA
Private company. Private company.
Digium Asterisk
Yes
Open Source
Proprietary
Digium Products
National
USA
Private company.
Epygi
Yes
Proprietary
Proprietary
Epygi Products
International
Local dealer
HQ USA
Private company.
Epygi
Yes
Proprietary
Proprietary
Epygi Products
Professional installation recommended Professional installation recommended Professional installation recommended
International
Local dealer
HQ USA
Private company.
ESI
Yes
Proprietary
Proprietary
ESI Products ESI Products
National
Direct and Local Dealer Direct and Local Dealer Direct and Local Dealer
USA
Private company.
ESI
Yes
Proprietary
Proprietary Configured PC and expansion cards. users 3rd party vendor specific.
National
USA
Private company.
Fonality
Yes
Proprietary
Fonality Products
Self-install
International
USA
Private company.
Fonality
Yes
Proprietary
Configured PC and expansion cards. users 3rd party vendor specific. Configured PC and expansion cards. users 3rd party vendor specific. Proprietary Proprietary
Fonality Products
Self-install
International
USA
Private company.
Yes No Yes
Fonality Products FonAngle Products
Self-install Self-install Professional installation recommended Professional installation recommended
International National National
Direct and Local Dealer Direct Direct
USA USA USA
Private company. N/A N/A
FreedomIQ Products Gecko Teck Products
Gecko Tech
Yes
Proprietary
Proprietary
National
Local dealer
USA
Private
Global Phone
Yes
Proprietary
Proprietary
Global Phone Products
Self-install
Direct
Direct
USA
N/A
Page 6 of 18
Manufacturer iCore Networks
Product VoPI - "Voice Over Private Internet"
Models
Description A network hosted by iCore in our secure data center manages all of your telecommunications services: telephone, video, Internet. iCore is responsible for all maintenance and upgrades, providing seamless, transparent service to all of your users. Support 100 to 15,000 users with a single all-software, SIP-based IP PBX application suite that easily integrates with your existing business applications. Iwatsu Enterprise-CS provides the voice communications switching fabric and is the foundation of the Iwatsu Enterprise Suite. Iwatsu Unified Communications unifies all aspects of the Iwatsu communication experience while Enterprise Reportingand Contact Center Reporting applications provides measurement metrics to ensure all communication operates optimally.The ECS scales to 1024 ports and provides seamless networking accross the WAN. Make your small- to medium-sized business look like one of the big guys. Enterprise-grade features that once required expensive hardware now come standard with every Jive Virtual PBX. Since 2000 M5 has been providing businesses across the United States with the most reliable Hosted VoIP Business Phone Systems. M5 became the market leader by providing more than just dial tone. M5 offers a VoIP Phone System that boosts business intelligence tools that give companies a competitive edge Duet is the smart, easy choice for phone and Internet service because it's allinclusive. For one low, flat monthly price you get unlimited local and longdistance calling,* high-speed SDSL or T1 Internet access and premium calling features in flexible packages to fit your needs, from 2 to 24 phone lines. The Mitel 3300 IP Communications Platform (ICP) provides enterprises with a highly scalable, feature-rich communications system designed to support businesses from 10-65,000 users. The 3300 ICP provides enterprise IP-PBX capability plus a range of embedded applications including standard unified messaging, auto-attendant, ACD and wireless. To be competitive, your small to medium-sized business needs to continually improve customer service, increase employee productivity, and reduce the cost of doing business. The Mitel SX-200 IP Communications Platform (ICP) provides "Large Company" communications features and applications to Small and Medium sized Businesses. The SX-200 ICP has the reliability and comprehensive features of a PBX, the ease of use and cost effectiveness of a key system, and the productivity-enhancing applications and networking efficiency of IP. It is the system you need now with flexibility to add functionality as your requirements change. Offering advanced multimedia communications capabilities and substantial cost savings for businesses with up to 250 users, Mitel 5000 Communications Platform (CP) is based on open architecture interfaces and standard protocols, giving you the flexibility to tailor a system to suit your dynamic needs. Ideal for restaurants, retail, and convenience stores, and professional business services such as law firms, insurance agencies, small healthcare facilities and more, the IP-centric Mitel 3000 communications system provides big business communications capabilities for small businesses and residences. Features such as conferencing, centralized voice mail, and an automated attendant for greeting and routing incoming calls make communications more efficient and free you and your employees to focus on your core business. Access the communications technologies that best meet your needs when youre ready to deploy them with an Axxess converged communications system. Axxess lets you integrate new VoIP technologies and devices with traditional analog systems, giving you the flexibility to gradually and costeffectively migrate to an Mitel IP-based communications solution that runs on your corporate network. Award-winning NEC Sphericall IP PBX delivers enterprise-class unified communications
Hosted or Managed
Business Size
Extensions per unit
Maximum Number of Extensions N/A
VoIP
Hosted
Small, Medium
Interactive Intelligence IP Solutions
Managed
Small, Medium, Large
100
15000
Iwatsu Voice Networks
Enteprise Communications Server Enterprise Suite v.8.0 (ECS)
Managed
Small, Medium
1024 ports
1024
Jive Communication
Jive Virtual PBX
Business
Hosted
Small, Medium
N/A
M5
Hosted Business VoIP Phone System
Hosted
N/A
MegaPath
Duet
Phone and Internet
Hosted
Small
24
N/A
Mitel
Mitel Communications Director (MCD) (previously called 3300 ICP)
Managed
Medium, Large, Enterprise
150 / 1400 / 5000
65,000
Mitel
Mitel SX-200 IP Communications Platform
SX-200 ICP CX/CXi Controller, SX-200 ICP MX Controller
Managed
Medium, Large
150/ 600
600
Mitel
Mitel 5000 Communications Platform
CS-5200, CS-5400, CS-5600
Managed
Small, Medium
50-250
250
Mitel
Mitel 3000 Communications System
Managed
Small
52
52
Mitel
Inter-Tel Axxess
Managed
Medium
500
1000
NEC NEC
Spherical IP PBX UNIVERGE SV8500, SV8300, SV8100, SV7000, NEAX2400IPX,NEAX2000IPS
Managed Managed
Enterprise Medium, Large, Enterprise Medium, Large Small, Medium
1000 384
30,000 25,000
The UNIVERGE Communications Server is the ideal system for SMBs that wish to compete and grow their businesses over time. UX5000 provides the latest Voice over Internet Protocol (VoIP) technology and comprehensive desktop solutions to deliver superior performance, efficiency, flexibility, and reliability when and where you need it.
NEC NEC
UX5000 DSX DSX-40, DSX-80, DSX-160
Managed Managed
712 24
712 24
With growth up to 160 ports, the DSX product family is perfectly suited for small to medium sized businesses that require large business capabilities
Page 7 of 18
IP/PBX Manufacturer iCore Networks
PBX
Estimated Cost
Auto Attendant
Outlook Integration
Management
Handset Support
Security
PSTN Reroute
Supports SIP?
Yes
Yes
Web Based
No
Yes
No
Cisco 3rd party SIP/analog phones
Yes
No
Yes
Interactive Intelligence
Yes
Yes
PC Based
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
PC or Web based
Yes
Yes
Yes
Iwatsu and 3rd party SIP
Yes
Yes
Yes
Jive Communication
$30
$30
Yes
No
Web Based
No
No
Linksys, Polycom, Cisco
Yes
No
No
M5
No
Yes
Web Based
Yes
Yes
Yes
Cisco
Yes
No
No
MegaPath
$99+
$50
No
No
Web Based
No
No
3rd party SIP/analog phones
Yes
No
Yes
Mitel
Yes
Yes
PC based software
Yes
Yes
Yes
Mitel IP, SIP, Mitel Digital
Yes
Yes
Yes
Mitel
Yes
Yes
PC based software
Yes
Yes
Yes
Mitel and 3rd party phones
Yes
Yes
Yes
Mitel
Yes
Yes
PC based software
Yes
Yes
Yes
Yes
No
Yes
Mitel
Yes
Yes
PC based software
Yes
Yes
Yes
Yes
No
Yes
Mitel
Yes
Yes
PC based software
Yes
Yes
Yes
Yes
No
Yes
NEC NEC
x x
Yes Yes
Yes Yes
Web Based Web Based
Yes Yes
Yes Yes
Yes Yes
Any SIP or MPCG device Any SIP or MPCG device Any SIP or MPCG device Any SIP or MPCG device
Yes Yes
Yes Yes
Yes Yes
NEC NEC
x x
Yes Yes
Yes Yes
PC Based Web Based
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Page 8 of 18
Manufacturer iCore Networks
Multiple Locations
Software Platform
Hardware Platform
On the Web
Installation
Dealer Network
Supplier
Location
2009 Revenues
Yes
Proprietary
Proprietary
iCore Products
Professional installation recommended Professional installation recommended
Direct
Direct
USA
N/A
Interactive Intelligence
Yes
Proprietary
Proprietary
Interactive Intelligence Products
National
Direct
USA
N/A
Yes
Proprietary
Proprietary
Iwatsu
Requires Professional Installation
National
Direct or Local reseller
USA HQ/ Japan
$400 Million
Jive Communication
Yes
Proprietary
Proprietary
Jive Products
Self-install
National
Direct
USA
Private company.
M5
Yes
Proprietary
Proprietary
M5 Products
National
Direct
USA
N/A
MegaPath
Yes
Proprietary
Proprietary
MegaPath Products
National
Direct
USA
N/A
Mitel
Yes
Proprietary
Proprietary
Mitel Products
International
Local dealer
USA, HQ Canada
$845 million
Mitel
Yes
Proprietary
Proprietary
Mitel Products
International
Local dealer
USA, HQ Canada
$845 million est
Mitel
Yes
Proprietary
Proprietary
Mitel Products
International
Local dealer
USA, HQ Canada
$845 million est
Mitel
Yes
Proprietary
Proprietary
Mitel Products
International
Local dealer
USA, HQ Canada
$845 million est
Mitel
Yes
Proprietary
Proprietary
Mitel Products
International
Local dealer
USA, HQ Canada
$845 million est
NEC NEC
Yes Yes
NEC NEC
Yes Yes
Configured PC and expansion cards. users 3rd party vendor specific. Configured PC and expansion cards. users 3rd party vendor specific. Configured PC and expansion cards. users 3rd party vendor specific. Configured PC and expansion cards. users 3rd party vendor specific.
NEC Products
Professional installation recommended Professional installation recommended Professional installation recommended Professional installation recommended
International International
Local dealer Local dealer
USA USA
$46 billion $46 billion
NEC Products NEC Products NEC Products
USA USA
Page 9 of 18
Manufacturer
Product
Models
NEC
Elite
Elite IPK II
NEC
Aspire
Aspire, Aspire S
Nextiva
Connect360
Nortel Nortel
Communication Server 1000M Meridian
1000M, 1000E, 2100 11C, 11C Mini, 61C, 81C
Nortel
Business Communications Manager
50, 200, 400, 450,
Nortel
Communication Server
Server 1500, Server 2000,
Description The Elite IPK II is a versatile communication platform, supporting both traditional voice and Voice over Internet Protocol (VoIP) on a single processor. It offers the deployment of traditional circuit switched technology, VoIP, or any combination, all from one system. End users have the freedom to adopt VoIP when and where its needed, so todays technology investment is protected tomorrow. Aspire from NEC allows you to converge your voice and data network and enjoy the many advantages of Voice over Internet Protocol (VoIP) while enjoying the hundreds of features you've come to expect from traditional digital/analog switching. The Nextiva Connect 360 is a complete digital phone solution for any type of business. It is flexible enough to handle the growth of any company and to get started all you need is a high-speed Internet connection. This affordable business communication solution has it all: ease of use, manageability, scalability, reliability and unparalleled enterprise-class functionality. Highly scalable, fully redundant version for Meridian 1 customers wanting to migrate to an IP PBX that supports up to 16,000 IP clients per call server and call server redundancy Meridian 1 Option 11C is the optimal choice for stand-alone or networked sites seeking support of both traditional as well as IP Telephony solutions with expandability from 60 to 800 ports. Business Communications Manager 200 is an all-in-one converged business communication platform perfectly positioned for small to mid-size businesses that want IP telephony for up to 90 users. It delivers complete, integrated converged voice and data services - using traditional telephony or IP telephony, or a combination of both. Business Communications Manager 200 has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more. The Communication Server 1500 is a second-generation Nortel Carrier VoIP soft switch that provides a powerful platform for IP communication services. This IMS-ready soft switch targeted toward small and medium-sized service providers in North America also offers the full range of legacy network interfaces and regulatory features for operation in todays network. Advanced Hybrid Wired/Wireless Telephone System Hybrid IP-PBX Network Communication Platform (NCP) with up to 108 extensions and 84 COs Converged IP-PBX System with up to 256 Extensions and 128 COs WorldSmart's Unified Communication services provides a wide range of functional solutions for your business whether you are a single office, multiple offices, single user sites or completely mobile. It is a perfect solution for small to medium sized businesss (SMB) that want to take advantage of VoIPs benefits and have the option to keep their existing phone lines. Need a Call Hunt group between several work sites? Need an Auto Attendant to route calls through your office? Need to connect employees at remote offices or working from home? No problem! Phone Power Hosted PBX offers an enterprise level phone system, available on a per-line basis. Grow as your needs change, you can always add more lines. Pingtone uses multiple platforms centered around Cisco Voip to provide a range of hosted VoIP solutions to businesses with needs for multi-site offices, multi-site retail, Satellite Voip, and Federal/State/Local government customers. ReaLLinx, Inc. is your nationwide, best-in-class provider of Internet, Voice over Internet Protocol(VoIP), and managed services, focused on providing affordable, enterprise-grade solutions to the small to medium business segment. RingCentral Office delivers a virtual PBX, VoIP phone service and full-featured IP phones as one complete system. It eliminates the need for complex hardware, lengthy installation and technical expertise, making your business communication easy, affordable and accessible from wherever you need to be. OfficeServ 7400 is the ideal solution for today's office and your future office offering enhanced communications to handle increasing and evolving traffic patterns. Your OfficeServ 7400 simultaneously supports traditional voice communication, VoIP (Voice over IP), IP-based data communication, and wireless solutions through wireless LANs.
Hosted or Managed
Business Size
Extensions per unit
VoIP
Managed
Medium
456
456
Managed
Small, Medium
26 /256
512
Hosted
Small
N/A
Managed Managed
Enterprise Medium, Large, Enterprise
16,000 / 22,000 128 / 800 / 2,000 / 16,000
200,000 20,000
Managed
Small, Medium
90 / 250
250
Managed
Large, Enterprise
8000
48,000
Panasonic Panasonic Panasonic Panasonic Panterra Networks PBXnSIP
TA TDA NCP TDE WorldSmart CS
W848, 824 50, 100, 200, 600 500, 1000 100, 200 Digital Business Voice PBX 210, 425
Managed Managed Managed Managed Hosted Managed
Small Medium, Large Medium Small, Medium Small, Medium, Large Medium
48 1024 84 256
48 1024 108 256 N/A x
25
25
Phone Power
Phone Power
Power Business, Hosted PBX
Hosted
Small, Medium
N/A
PingTone Communications
Enterprise Business Service
Hosted
N/A
N/A
RealLinx
Voip
Hosted
Small, Medium
N/A
Ring Central
RC Office
Hosted
Small
37989
N/A
Samsung
OfficeServ
Basic, 100, 200
Managed
Small, Medium
32 / 120/ 488
480
Page 10 of 18
IP/PBX Manufacturer
PBX
Estimated Cost
Auto Attendant
Outlook Integration
Management
Handset Support
Security
PSTN Reroute
Supports SIP?
NEC
Yes
Yes
Web Based
Yes
Yes
Yes
Any SIP or MPCG device
Yes
Yes
Yes
NEC
Yes
Yes
Web Based
Yes
Yes
Yes
Any SIP or MPCG device
Yes
Yes
Yes
Nextiva
$35
$35
No
No
Web Based
No
No
Linksys or Polycom
Yes
No
No
Nortel Nortel
x x
Yes Yes
Yes Yes
Web Based Web Based
Yes Yes
Yes Yes
Yes Yes
Nortel and 3rd party phones Nortel and 3rd party phones
Yes Yes
Yes Yes
Yes Yes
Nortel
Yes
Yes
Web Based
Yes
Yes
Yes
Nortel and 3rd party phones
Yes
Yes
Yes
Nortel
Yes
Yes
Web Based
Yes
Yes
Yes
Nortel and 3rd party phones Panasonic and 3rd Party Panasonic and 3rd Party Panasonic and 3rd Party Panasonic and 3rd Party 3rd party SIP/analog phones 3rd party SIP/analog phones 3rd party SIP/analog phones
Yes
Yes
Yes
Panasonic Panasonic Panasonic Panasonic Panterra Networks PBXnSIP x x x x
$500 $1,700 $900 $1,900
$10
No No
Yes Yes Yes Yes Yes Yes
PC and Web Based PC and Web Based PC and Web Based PC and Web Based Web Based Web Based
$10 $7
No No Yes
Voicemail, no messaging Voicemail, no messaging Voicemail, no messaging Voicemail, no messaging Yes Voicemail, no messaging
Yes Yes Yes Yes No Yes
No No Yes No Yes Yes
$1,999
$80
No
Phone Power
$39.95
$40
No
No
Web Based
No
Yes
Yes
No
Yes
Yes
Yes
Web Based
Yes
Yes
Yes
Cisco/Linksys/P olycom 3rd party SIP/analog phones
Yes
No
Yes
RealLinx
$40
No
No
Web Based
No
Yes
Yes
No
Yes
Ring Central
$50-$180
$22.50
Yes
Yes
Web Based
No
No
Linksys
Yes
No
Yes
Samsung
Yes
Yes
PC based software
Yes
Yes
Yes
Samsung and 3rd Party
Yes
Yes
Yes
Page 11 of 18
Manufacturer
Multiple Locations
Software Platform
Hardware Platform
On the Web
Installation
Dealer Network
Supplier
Location
2009 Revenues
NEC
Yes
Proprietary
Configured PC and expansion cards. users 3rd party vendor specific.
NEC Products
International
Local dealer
USA
$46 billion
NEC
Yes
Proprietary
NEC Products
International
Local dealer
USA
$46 billion
Nextiva
Yes
Proprietary
Proprietary
Nextiva Products
National
USA
N/A
Nortel Nortel
Yes Yes
Open Source Open Source
Configured PC and expansion cards. users 3rd party vendor specific. Configured PC and expansion cards. users 3rd party vendor specific.
Nortel Products Nortel Products
Requires professional installation Requires professional installation
USA, HQ Canada USA, HQ Canada
Nortel
Yes
Open Source
Nortel Products
International
Local dealer
USA, HQ Canada
$11 billion
Nortel
Yes
Open Source
Configured PC and expansion cards. users 3rd party vendor specific. Proprietary Proprietary Proprietary Proprietary Proprietary Proprietary
Nortel Products
International
Local dealer
USA, HQ Canada USA, HQ Japan USA, HQ Japan USA, HQ Japan USA, HQ Japan USA USA
$11 billion
Panasonic Panasonic Panasonic Panasonic Panterra Networks PBXnSIP
No Yes No No Yes Yes
Proprietary Proprietary Proprietary Proprietary Proprietary Proprietary
Panasonic Products Panasonic Products Panasonic Products Panasonic Products Panterra Products PBX'n'Sip Products
Requires professional installation Requires professional installation Requires professional installation Requires professional installation Professional installation recommended Self-install
International International International International National International
Local dealer Local dealer Local dealer Local dealer Local dealer Direct and Local Dealer
Telecom not Differentiated Telecom not Differentiated Telecom not Differentiated Telecom not Differentiated Telecom not Differentiated Private
Phone Power
Yes
Proprietary
Proprietary
Phone Power Products
Self-install
International
Local dealer
USA
N/A
Yes
Proprietary/3rd Party
Cisco
PingTone Products
Professional Installation Recommended
International
USA
Private Company
RealLinx
No
Proprietary
Proprietary
RealLinx Products
Self-install
National
Direct
USA
N/A
Ring Central
No
Proprietary
Proprietary
Ring Central Products
Self-install
National
Direct
USA
N/A
Samsung
Yes
Proprietary
Proprietary
Samsung Products
International
Local dealer
USA, HQ Japan
N/A
Page 12 of 18
Manufacturer ShoreTel
Product Analog Trunking
Models ShoreGear-220T, ShoreGear-120, ShoreGear-90, ShoreGear-50, ShoreGear-40, ShoreGear-30, ShoreGear-24
Smoothstone
Smoothstone Complete
Description As key building blocks of the ShoreTel Unified Communications System, ShoreTel ShoreGear Voice Switches deliver unified communications to organizations of every size - from large enterprises to small and medium businesses. Smoothstone delivers unified IP communications as scalable, on-demand services that can be easily integrated with your existing network, operational processes and employee activities. If you have an existing premisebased phone system, Smoothstone offers two powerful IP Trunking solutions: SIP and TDM IP Trunking. Both allow you to leverage the investment you have already made in your onsite phone system, while enabling you to immediately realize the benefits of IP technology. Speakeasy Hosted Voice is a complete solution that includes your choice of Speakeasy's business class connectivity, employee calling plans, long distance options, phones, and many key IP features for mobility and productivity. The StarBox 2200 PBX supports up to 500 extensions with unlimited voicemail. Whether you are using a cable, DSL, T1, or Fiber Internet connection this phone system provides powerful and unique calling features, voice menus, ring groups and call queues. SM7000 is a VoIP gateway that offers universal IP-PSTN switching, carrier grade reliability and high scalability. It supports the popular SIP and H.323 VoIP protocols, and enables service providers to quickly introduce revenuegenerating VoIP services, such as class 4 service, callback, VoIP termination and others. Compared to other VoIP gateways, SM7000 offers more advanced features, such as callback and IVR over IP, and more compelling return on investment for service providers. The Emerald Integrated Communications Exchange (ICE) is a fully integrated digital phone system loaded with sophisticated features. It paves the way for your future success by combining functionality and value, allowing you to add new capabilities and capacity as your business needs grow. Coral IPx communications systems function as VoIP telephony servers, traditional switches, or both.
Hosted or Managed
Business Size
Extensions per unit 24 / 30 / 40 / 50 / 90 / 120
Maximum Number of Extensions 10,000
VoIP
Managed
Small, Medium. Large, Enterprise Small, Medium, Large
Hosted
N/A
Smoothstone
Trunking
Managed
N/A
Speakeasy
Hosted Voip & Integrated Voice
Managed
Small, Medium
100+
Star2Star Switchvox
End-to-End Solution Please refer to Digium, above.
StarBox 2200
Managed
Medium, Large
500
N/A
SysMaster
SM7000 VoIP Gateway
SM7000 VoIP Gateway, Norfa System, PBX Lite
Managed
Small, Medium, Large, Enterprise
30 / 120 / 240
10,000
Tadiran
Emerald ICE
Managed
Small
42
42
Tadiran
Coral IPx 500
Office, Ipx 500, Ipx 800, Ipx 3000, Ipx 4000
Managed
Medium, Large
240 / 720 / 3,000 / 4,000 16
448
TalkSwitch
Phone Systems
240vs, 244vs, 248vs, 280vs, 284vs, 288vs, 480vs, 484vs, 488vs, 840vs, Includes everything you need for sophisticated call handling - auto attendants, 844vs, 848vs voicemail, ring groups, connect anywhere extensions and much more. The Taridium managed VoIP offering is a complete PBX replacement solution for small to medium enterprises. From 15 to 300 users, Taridium Managed VoIP combines the reliability of an on-premise open standards VoIP telephony system, with the convenience of a simple monthly fee for equipment, services and support. The Taridium managed VoIP offering is a complete PBX replacement solution for small to medium enterprises. From 15 to 300 users, Taridium Managed VoIP combines the reliability of an on-premise open standards VoIP telephony system, with the convenience of a simple monthly fee for equipment, services and support. Taridium's ipbx is a fully featured enterprise class VoIP PBX solution that supports from 15 to 15,000 users. Complete Select Fully hosted and managed solution takes care of everything for one simple, flat rate per seat. The same features and benefits of our fully managed solution, with the flexibility of using your existing compatible phones. Keep your existing phone system and get the newest features and benefits of a managed service with a dynamically allocated voice and data connection. Connect your home office or remote office with all the features at your main office. A customizable IP-PBX with Conference Bridge and built-in NAT Traversal to extend the Office to anywhere in the world; Its stackable system architecture, in which multiple PBX appliances interoperate seamlessly, could meet design requirements ranging from small to large sites; from single to multiple or telecommuter sites; from pure IP to IP integrated with legacy phone systems, PBX, or PSTN; from VOIP gateway to full-fledged IP-PBX. Adding the "SeeMyDesktop" web conference function, faraway colleagures will be able to work together like they were in the same office.
Managed
Small
64
Taridium
Managed Voip
Hosted
Small Medium
15+
300
Taridium
Managed Voip
Hosted
Small Medium
15+
300
Taridium Telesphere Telesphere
ipbx v2 Telesphere Telesphere
Managed Hosted Hosted
Small, Medium. Large, Enterprise Small, Medium, Large Small, Medium, Large Small, Medium, Large Small, Medium, Large
29 / 39 / 59 / 74+ 1 1
15,000 N/A N/A x
Telesphere Telesphere
Connect Fusion
Hosted Hosted
1 1
N/A N/A x
TeleSynergy
AbovEdge
SS-5000 SS-7000 CS-8000
Hosted or managed
50 / 120 / 200 / 500 / 1,000 / 5,000
5,000
Page 13 of 18
IP/PBX Manufacturer ShoreTel x
PBX
Estimated Cost
Auto Attendant
Outlook Integration
Management
Handset Support ShoreTel and 3rd Party Cisco, Avaya, 3rd Party SIP/Analog Cisco, Avaya, 3rd Party SIP/Analog 3rd party SIP/analog phones 3rd party SIP/analog phones
Security
PSTN Reroute
Supports SIP?
Yes
Yes
PC based
Yes
Yes
Yes
Yes
Yes
Yes
Smoothstone
Yes
Yes
Web Based
Yes
Yes
No
Yes
Yes
Yes
Smoothstone
Yes
Yes
Web Based
Yes
Yes
Yes
Yes
Yes
Yes
Speakeasy
$25
$20
No
No
Web Based
No
Yes
Yes
No
Yes
Star2Star Switchvox
$100
Yes
Yes
Web Based
Yes
Yes
Yes
Yes
Yes
SysMaster
Yes
No
Web Based
No
Yes
Yes
3rd party SIP/analog phones
Yes
Yes
Yes
Tadiran
No
No
PC Based
No
Voicemail, no messaging Voicemail, no messaging Yes
Yes
3rd party SIP/analog phones 3rd party SIP/analog phones 3rd party SIP/analog phones
Yes
Yes
Yes
Tadiran
No
No
PC Based
No
Yes
Yes
Yes
Yes
TalkSwitch
$695
$43
Yes
No
PC Based
No
Yes
Yes
Yes
Yes
Taridium
Taridium
Yes
Yes
Web Based
No
Yes
Cisco, Astraa, Polycom, Snom 3rd party SIP/analog phones 3rd party SIP/analog phones 3rd party SIP/analog phones 3rd party SIP/analog phones 3rd party SIP/analog phones
Yes
Yes
Yes
Yes Yes
Yes Yes Yes
PC and Web Based PC and Web Based PC and Web Based
No Yes Yes
Voicemail, no messaging Yes Yes
Yes No No
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes
Yes Yes
Yes Yes
PC and Web Based PC and Web Based
Yes Yes
Yes Yes
No No
Yes Yes
Yes Yes
Yes Yes
yes TeleSynergy x x $1710+ $25 Yes Web Based Yes Yes Yes
TeleSynergy / Snom/ Polycom /3rd party
Yes
Yes
Yes
Page 14 of 18
Manufacturer ShoreTel
Multiple Locations
Software Platform
Hardware Platform
On the Web
Installation
Dealer Network
Supplier
Location
2009 Revenues
Yes
Proprietary
Proprietary
ShoreTel Products
International
Local dealer
USA
$134.8 million
Smoothstone
Yes
Proprietary
Proprietary
SmoothStone Products
National
Local dealer
USA
Private company
Smoothstone
Yes
Proprietary
Proprietary
SmoothStone Products
National
Local dealer
USA
Private company
Speakeasy
Yes
Proprietary
Proprietary
Speakeasy Products
National
Direct
USA
N/A
Star2Star Switchvox
Yes
Proprietary
Proprietary
Star2Star Products
National
USA
Private Company
SysMaster
Yes
Proprietary
Proprietary
Sysmaster Products
National
Local Dealer
USA
Private company
Tadiran
No
Proprietary
Proprietary
Tadiran Products
International
Local Dealer
USA, HQ Israel USA, HQ Israel USA
N/A
Tadiran
No
Proprietary
Proprietary
Tadiran Products
Requires professional installation Professional installation recommended
International
Local Dealer Direct and Local dealer
N/A
TalkSwitch
Yes
Proprietary
Proprietary
TalkSwitch Products
National
Private company
Taridium
Taridium Products
Taridium
Yes
Open Source
Proprietary
Taridium Products
International
USA
N/A
Yes Yes Yes
Open Source Proprietary Proprietary
Taridium Products Telesphere Products Telesphere Products
Requires professional installation Professional installation recommended Professional installation recommended Professional installation recommended Professional installation recommended
International National National
Direct and Local Dealer Local Dealer Local Dealer
USA USA USA
N/A N/A N/A
Yes Yes
Telesphere Products Telesphere Products
National National
Local Dealer Local Dealer
USA USA
N/A N/A
TeleSynergy
Yes
Proprietary
Proprietary
TeleSynergy products
Self-install
International
Direct and local dealer
USA
N/A
Page 15 of 18
Manufacturer
Product
Models
Teletronics
EZLoop
IP-PBX Enterprise Server
Telovations
Hosted PBX
Description The EZLoop IP-PBX Enterprise Server is the next generation all-in-one IP-PBX system for small-to-medium enterprises. It is designed to operate on a variety of VoIP applications such as auto-attendant, voice conference, call transfer, call pick-up and IP based communications. With Telovations hosted PBX voice solutions, you receive the latest IP telephony technology, such as hosted VOIP, along with key support and a range of options to meet changing IP communications needs. And, all upgrades are included in the service. Telovations offers a managed SIP trunking solution & SIP VOIP that is easy to deploy and integrate with your current telecommunications equipment. Toshibas IP business telephone systems provide sophisticated communication features for businesses of all sizes. Strata CIX gives you a choice of mixing and matching technologies, creating a pure IP system or a converged solution, and changing based on the needs of your company. Vertical's Wave IP Business Communications system delivers business telephony and applications that can increase employee productivity and reduce operating costs for businesses of any sizefrom small single-site businesses to large multi-site enterprises. The Vertical SBX IP 320 integrates easily with existing networks, supporting a variety of phone types including digital, analog, IP phones, soft phones, and WiFi phones for mobile users. Our pre-configured database templates make installation a breeze. Xcelerator IP is a new kind of business communications system that is easy to configure and manage, and is easy to use. Developed for leading edge SIP trunk services, Xcelerator IP can help SOHO businesses save up to 60% on their monthly phone service charges. The Xcelerator IP provides business-class telephone features including conferencing, transfer, hold, automated attendant, voicemail, hunt and page groups, park and pickup, music on hold at a price any small business can afford. The DX-120 Business Communications System is designed to give growing enterprises all the sophisticated communications features of big-company digital systems in an affordable, easy to use and highly scalable package. The DX-120 system includes desktop and cordless speakerphone endpoints, a reception console and a comprehensive feature set of nearly 200 functions previously available only on high-end PBXs. It supports both T1/ISDN-PRI and analog trunking, conferencing, powerful voicemail and auto-attendant options and remote configuration. The popular Vertical Vodavi Starplus STS product family is a market leader in small business. With over 30,000 systems installed throughout the United States, you can be assured of the systems track performance and reliability. Now, new productivity-enhancing features make it a better value than ever. Virtual PBX boasts the most features, the highest reliability, and the best value. Virtual PBX gives every business size a corporate-class business phone system without the expense or hassle of buying and maintaining your own phone switch. And with Virtual PBX, you can use your own phones, or save even more money by using their own products..
Hosted or Managed
Business Size
Extensions per unit
VoIP
Managed
Small, Medium
100
Hosted
N/A
Telovations
Trunking
Managed Small, Medium, Medium/Large, Large, Enterprise
Toshiba
Strata IP Product Line
CIX40, CIX100, CIX200, CIX670, CIX1200
Managed
4 / 72 / 160 / 560 / 1,000+
24
Vertical Communications
Wave IP
Managed
Small
50
50
SBX IP 320
Managed
Small, Medium
32
32
Xcelerator IP
Managed
Small, Medium
20
20
Comdial
DX-120, FX-II, MP5000
Managed
Small, Medium
32 / 240 / 640
32
Vodavi
Starplus STS, XTS
Managed
Small, Medium
48 / 128
48
Virtual PBX
Virtual PBX Complete
Hosted
Small, Medium
Vocalocity
Hosted PBX
Virtual Extension, Metered Extension, N/A Extension
Vocalocity PBX brings unchallenged value to small businesses, with an incredibly affordable yet feature-richMedium VoIP solution. Hosted Small, business 1 Whaleback Systems is a pioneering managed broadband phone service provider offering the first business phone solution built from the ground up for broadband to help small and medium businesses reduce capital and operating costs while taking advantage of full-featured telephony services. Zultys fully featured IP PBX platform for 5250 users and is scalable up to 10,000 users
N/A
Whaleback Systems Zultys
OrcaServer IP PBX MX Series
CrystalBlue Voice Service MX30, MX250
Managed Managed
Small, Medium Small, Medium, Large 30 - 10,000 10,000
Page 16 of 18
IP/PBX Manufacturer
PBX
Estimated Cost
Auto Attendant
Outlook Integration
Management
Handset Support 3rd party SIP/analog phones 3rd party SIP/analog phones 3rd party SIP/analog phones Toshiba and SIP based users Vertical and some 3rd party handsets Vertical and some 3rd party handsets
Security
PSTN Reroute
Supports SIP?
Teletronics
Yes
No
PC Based
Yes
Yes
Yes
Yes
Yes
Telovations
Yes
Yes
PC Based
Yes
Yes
Yes
Yes
No
Yes
Telovations
Yes
Yes
PC Based
Yes
Yes
Yes
Yes
Yes
Yes
Toshiba
Yes
Yes
Web Based
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
PC and Web Based
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
PC and Web Based
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
PC and Web Based
Yes
Yes
Yes
Vertical and some 3rd party handsets
Yes
No
Yes
Yes
Yes
PC and Web Based
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
PC and Web Based
Yes
Yes
Yes
Yes
No
Yes
Virtual PBX
$19.99 - $999
$19.99
Yes
No
Web-Based
Yes
Yes
Yes
Polycom, SIPbased phones
Yes, password and 3 levels of rights
not applicable
Yes
Vocalocity
$14 - $39
$20
Yes
Yes
Web Based
No
Voicemail, no messaging Voicemail, no messaging Yes
No
Linksys, Polycom, Aastra 3rd party SIP/analog phones Zultys and 3rd Party
Yes
No
Yes
x x
Yes Yes
Yes Yes
PC and Web Based PC Based
Yes Yes
Yes Yes
Yes Yes
No Yes
Yes Yes
Page 17 of 18
Manufacturer
Multiple Locations
Software Platform
Hardware Platform
On the Web
Installation
Dealer Network
Supplier
Location
2009 Revenues
Teletronics
Yes
Proprietary
Proprietary
Teletronics Products
National
Direct
USA
N/A
Telovations
Yes
Proprietary
Proprietary
Telovation Products
Professional installation recommended Professional installation recommended Professional installation recommended
National
Local Dealer
USA
Private company
Telovations
Yes
Proprietary
Proprietary
Telovation Products
National
Local Dealer
USA
Private company
Toshiba
Yes
Proprietary
Proprietary
Toshiba Products
International
Local Dealer
USA, HQ Japan
N/A
Yes
Proprietary
Proprietary
Vertical Products
National
Local Dealer
USA
N/A
Yes
Proprietary
Proprietary
Vertical Products
National
Local Dealer
USA
N/A
Yes
Proprietary
Proprietary
Vertical Products
National
Local Dealer
USA
N/A
Yes
Proprietary
Proprietary
Vertical Products
National
Local Dealer
USA
N/A
Yes
Proprietary
Proprietary
Vertical Products
National
Local Dealer
USA
N/A
Virtual PBX
Yes
Proprietary
Proprietary
Virtual PBX Products
Self-Install, VAR Channel
National
Direct
USA
N/A
Vocalocity
Yes
Proprietary
Proprietary
Vocalocity Products
Self-install
International
Direct and Local Dealer Direct and Local Dealer Local dealer
USA
N/A
No Yes
Whaleback Products
National International
USA USA
N/A N/A
Zultys Products
Page 18 of 18

Phone System Comparison Chart 2011

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Phone System Comparison Chart 2011

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Phone Systems Comparison Chart Winter 2010 - 2011 Edition

Product 3Com VCX Platform

Models Connect 100, Connect 200, V6000, V6001, V7000

3Com NBX Platform

V3001 Analog, V3001R, V3000 BRI-ST

V700 Server Series V6x00 Branch Location Series

V7005, V7205 V6000, V6001

Express, Analog, Digital, Enhanced

Hosted or Managed Managed

Extensions per unit 100 / 250

Maximum Number of Extensions 250

Managed Managed Hosted

Medium, Large, Enterprise Small, Medium, Large Small

5,000 / 10,000 100 1

50,000+ 100 50+ x

Digital Phone System

Small Office, Home Office

ALTI-OFFICE1G-IP2, ALTI-OFFICE2G-R1, ALTI-OFFICE3G-R2

Medium, Large, Enterprise

100 / 200 / 400

G250, G350, G430, G450, G650, G860, IG550

Essential, Preferred, Advanced

Small Office, ACS,

Unified Communications Solution IP PBX

Smart Business Communication System

Copyright 2010 - 2011 All Rights Reserved

Questions? Call (877) 852-5226

Phone Systems Comparison Chart Winter 2010 - 2011 Edition

IP/PBX Manufacturer 3Com

Lowest Price per User

Outlook Integration Yes

Call Center Feature Available Yes, optional

Messaging and Voicemail Yes

Analog Phone Capable Yes

Handset Support 3com and 3rd party

PC and Web Based

PC and Web Based

3com and 3rd party

3Com 3Com 8x8 (Formerly Packet8) ($39.99 + ) 24.99

Optional Optional Yes

Yes Yes Yes

PC and Web Based PC and Web Based Web Based

Yes, optional Yes, optional Yes (Optional)

Yes Yes Yes, no messaging

Yes Yes Yes

Yes Yes Yes

Yes Yes Yes

PC and Web Based

Aastra, 3rd party SIP/Analog

Altigen and 3rd party

Altigen and 3rd party

3rd party SIP

Avaya and 3rd Party

Avaya and 3rd Party

Avaya and 3rd Party

Cisco and 3rd party SIP/analog phones.

Basic Firewall, secured remote access and branch access

Yes, full failover

Copyright 2010 - 2011 All Rights Reserved

Questions? Call (877) 852-5226

Phone Systems Comparison Chart Winter 2010 - 2011 Edition

Multiple Locations Yes

Dealer Network National

Requires professional installation