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Troubleshooting Overview
Understanding your Millennium system Troubleshooting client problems Troubleshooting Server issues Working with the Help Desk
Telnet client
Connectivity Terminal emulation Function
Millennium client
JRE Workstation Connectivity Function
Web applications
Connectivity Browser
JRE
Correct version
Network problem
Non-Millennium affected
System wide
All Millennium affected
Function specific
Function problem
All logins, all workstations?
Troubleshooting System issues All ports in use Excessive records in use Slowness
Troubleshooting licenses Login Statistics Managing Contention groups Current Tasks and Restart a Terminal Regular reboots
Troubleshooting Busy Records View RECORDS in use by system Best practices for staff prevention and resolution
Busy Records Prevention Encourage staff to always click 'OK', 'done' or 'close while working with records Set 'keyboard timeout' values in Millennium Circulation logins Always exit passworded areas or clear initials before walking away
Busy Records Resolution Free records that you are sure are not meant to be in use:
no one is currently working on the record control is running the record is not in a queue of backlogged transactions
Request the Help Desk enable Overnight Freeing of busy records service commitment
Troubleshooting Slowness issues Transactions are slow Webpac searching is slow Everything is slow
Crawlers
Check http://{yourserver}/robots.txt exists and review http non-local access allowed table
DNS problems
IP or name
Disk problems
Add, replace or reconfigure disks
Network
Least likely cause of slowness
Reporting issues for best resolution Scope of problem History of problem Logins and initials Troubleshooting already attempted Reproducible steps whenever possible
Thank You
See You Next Year
Thank You