Unit Engineer's Test Review of Attempt 1

Started on: Friday, 17 June 2011, 04:34 PM Completed on: Friday, 17 June 2011, 05:14 PM Time taken: 39 mins 23 secs Raw score: 27/30 (90 %) Grade: 27 out of a maximum of 30
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Page: 1 2 3 4 5 (Next) Show all questions on one page 1 Marks: 1 Which IRQ has a standard function as COM3? Choose one answer. a. 4 b. 6 c. 8 d. 2 Correct Marks for this submission: 1/1. 2 Marks: 1 How many channels are available on a T4 line? Choose one answer. a. 4032 b. 1024

c. 4096 d. 2048 Correct Marks for this submission: 1/1. 3 Marks: 1 Which DOS command will shift the position of replaceable parameters in batch files?
SHIFT

Ans: Correct Marks for this submission: 1/1. 4 Marks: 1 Which drive name is used to map Server WinDSS folder on PoS machines? Choose one answer. a. H drive b. F drive c. C drive d. E drive Correct Marks for this submission: 1/1. 5 Marks: 1 Which component of the Windows 2000 Executive is responsible for handling all communications between clients and servers? Choose one answer. a. The Client/Server Manager b. The IPC Manager

c. The Distributed Manager d. The Parallel Server Correct Marks for this submission: 1/1. 6 Marks: 1 If a ticket has been escalated to the WinDSS team for further troubleshooting, what will be the status of the ticket in Codesk? Choose one answer. a. Vendor Assigned b. Parts Awaited c. Escalated to STT d. Reply Awaited Correct Marks for this submission: 1/1. Page: 1 2 3 4 5 (Next)
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Show all questions on one page 7 Marks: 1 Which of the following IRQs are used for the CMOS/real-time clock? Choose one answer. a. 6 b. 4 c. 8

d. 2 Correct Marks for this submission: 1/1. 8 Marks: 1 On which Drive you need to configure the POS WinDSS for HYP? Choose one answer. a. H: b. C: c. E: d. D: Correct Marks for this submission: 1/1. 9 Marks: 1 What is the extension of the files that are sent from MMS/AS400 to WinDSS for maintenance? Choose one answer. a. .TXT files b. .AS400 files c. .DWN files d. .DOS files Incorrect Marks for this submission: 0/1. 10 Marks: 1 On which option will you check the hard ware testing in JDADIAG? Choose one answer.

a. Diagnostics Keyboard b. Network Diagnostics c. POS Hardware Diagnostics d. Chain JDADIAG Correct Marks for this submission: 1/1. 11 Marks: 1 NetBEUI could be used in? Choose one answer. a. Large multi-building networks b. WANs c. Any network which supports the OSI model d. Small, department-sized networks Correct Marks for this submission: 1/1. 12 Marks: 1 Which POS file must you backup daily? Choose one answer. a. Register.exe b. Transact.tps c. Empmst.tps d. Bk_office.exe Correct Marks for this submission: 1/1.

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13 Marks: 1 Whose approval is required for deleting a user's ID? Choose one answer. a. User's Team Members b. HR c. IT Head d. Severity 4 Correct Marks for this submission: 1/1. 14 Marks: 1 Which is the correct sequence of steps to follow when you are replying to an Escalation mail from a user? Choose one answer. a. Empathize, Act on the problem, Apologize, Provide feedback to user on action taken b. Empathize, Apologize, Act on the problem, Provide feedback to user on action taken c. Apologize, Empathize, Act on the problem, Provide feedback to user on action taken Correct Marks for this submission: 1/1. 15 Marks: 1 If a user is getting shifted from one to store to another, then which form does the user have to fill for ID transfer?

Choose one answer. a. Email ID Modification form b. Email ID Creation form c. ID Transfer form Correct Marks for this submission: 1/1. 16 Marks: 1 What is a MAC address in an Ethernet network? Choose one answer. a. A TCP/IP address b. The address assigned by DHCP c. The physical address assigned by the NIC manufacturer d. A logical address created by the network administrator Correct Marks for this submission: 1/1. 17 Marks: 1 When the POS date and time do not match with the server date and time, what should the engineer do? Choose one answer. a. Just ignore the date & time b. Allow cashier to do the Transaction with wrong date & time c. Change the date & time as per server date & time Correct Marks for this submission: 1/1. 18

Marks: 1 What will be the severity of the ticket if an UPS is making noise but working & providing backup? Choose one answer. a. Severity 4 b. Severity 2 c. Severity 1 d. Severity 3 Incorrect Marks for this submission: 0/1. Page: (Previous) 1 2 3 4 5 (Next)

Started on: Friday, 17 June 2011, 04:34 PM Completed on: Friday, 17 June 2011, 05:14 PM Time taken: 39 mins 23 secs Raw score: 27/30 (90 %) Grade: 27 out of a maximum of 30
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Page: (Previous) 1 2 3 4 5 (Next) Show all questions on one page 19 Marks: 1 Where will you connect the Shoppers' Stop customer display while configuring the WinDSS on a Shoppers' Stop POS system? Choose one answer. a. Com3 b. Com4

c. Com1 d. Com2 Correct Marks for this submission: 1/1. 20 Marks: 1 After submitting a ticket, the ticket will be shown in ____________. Choose one answer. a. Work queue b. Transfer queue c. My Incidents Correct Marks for this submission: 1/1. 21 Marks: 1 Which vendor will provide support for Barcode Printers issues? Choose one answer. a. Efficient Data b. Protocol c. Barcode India Correct Marks for this submission: 1/1. 22 Marks: 1 Windows 2000 assigns a _______ address space to every virtual machine. Choose one answer. a. 4 GB

b. 16 GB c. 1 GB d. 2 GB Correct Marks for this submission: 1/1. 23 Marks: 1 Which file will get generated in the Pollfile folder after running GENSKU.EXE in WinDSS? Choose one answer. a. CHSTRN.TPS b. INVMST.TPS c. REPRTLOG.TPS d. XPORTCUS.CSV Correct Marks for this submission: 1/1. 24 Marks: 1 What does Incident mean? Choose one answer. a. Planned event failure b. Planned event c. Unplanned event failure d. Request from user Correct Marks for this submission: 1/1. Page: (Previous) 1 2 3 4 5 (Next)

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25 Marks: 1 What precautions will you take to avoid the duplication of register numbers in WinDSS? Choose one answer. a. Always take back up of important files before Z-READ on POS b. Maintain an Excel file of all register numbers and verify it regularly c. Assign adhoc register numbers d. Change the register numbers on all POS everyday Correct Marks for this submission: 1/1. 26 Marks: 1 If a Network Printer is completely down then what will be severity of the call? Choose one answer. a. Severity 3 b. Severity 2 c. Severity 4 d. Severity 1 Correct Marks for this submission: 1/1. 27 Marks: 1

While installing a dual-boot configuration using Windows 98 and Windows 2000 Professional, the primary partition may be? Choose one answer. a. FAT32 b. NTFS c. FAT d. FAT16 Correct Marks for this submission: 1/1. 28 Marks: 1 Which DOS command will copy files and directory trees? Ans: 29 Marks: 1 What will you do if the Cash/Accounts team wants you to update forex rates on the POS on the same day? Choose one answer. a. Run Flash Sales b. Run JDADAIG.exe c. Run Update register files d. Run JDASETUP.exe Correct Marks for this submission: 1/1. 30 Marks: 1 If A ticket has been escalated to EOD Support team for further troubleshooting, what will be the status of the ticket in Codesk?

Choose one answer. a. Escalated to STT b. Parts Awaited c. Reply Awaited d. Vendor Assigned Correct Marks for this submission: 1/1. Page: (Previous) 1 2 3 4 5