WINTER TRAINING REPORT ON EPABX SYSTEM (Electronics Private Automatic Business Exchange System) AT

MAGNUM TELESYSTEM PVT. LTD.

Submitted By: Alok Bakolia Roll no. :11/ec/07 Electronics and communication NSIT,Delhi

CERTIFICATE
This is to certify that the final report of the eight weeks Industrial Training in Magnum Tele System Ltd, which is being submitted for the partial fulfillment for the award of Degree of Bachelor of Technology(Electronics and Communication Engineering),Delhi University is an authentic work carried out by Alok Bakolia,roll no.- 11/EC/07, Department of Electronics and Communication Engineering, Netaji Subhas Institute of Technology in Magnum Tele System Ltd. under the guidance of Mr. Purn singh. Alok Bakolia has successfully completed his 8 weeks winter industrial training at our organization.

ACKNOWLEDGEMENT
I wish to acknowledge, with a great sense of gratitude, our learned guide and superviser Mr. Pawan Budhiraja (Senior Engineer) for allowing us access to infrastructural facilities and providing us with various theoretical materials for studying. Above all, I sincerely want to acknowledge our mentor Mr. Purn Singh, Sr. Manager Network Operations whose guidance not only provided us knowledge but also inspired us to be a part of this wonderful organization. I would also thank entire staff of Magnum Tele Systems Ltd,delhi who have directly or indirectly helped in making it a great educational experience. I am thankful to all those who made this training a learning experience. This 8 weeks of training at Magnum Tele System Ltd gave me immense knowledge about the GSM architecture.

ALOK BAKOLIA

Table of contents
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Acknowledgement Training Objective Company Profile Introduction of EPABX 4.1History 4.2Functions of EPABX 4.3Component of EPABX 4.4Current Trends 4.5 IP PBx Office serv 100 description 1. System Overview 1.1Size and Configuration 1.2Technology 1.3Programming 2. Hard Ware Descriptions 2.1Key Service Unit 2.2Expansion Cabinets 2.3Main Control Processor 2.4Interface cards 2.5Other cards 2.6 Station Equipments 3. Specifications 3.1Electrical Specifications 3.2Dimensions and weights 3.3Other System Requirements References

TRAINING OBJECTIVE:
1. To get exposed to the training environment
2. to have a basic understanding of the culture, work ethics and trade related work

practices at the organization ,i.e., Magnum Tele System

3. To have an opportunity to observe the processes, procedures and standards that

the industry uses to ensure quality, productivity and economy of the products or services that it undertakes and get a first hand experience to work within the industry.
4. To relate my current level of knowledge with the industrial experience in the form

of generating reports on the basis of observation and generate a model of its operations or processes or work flow.

COMPANY PROFILE
About Magnum Telesystem Magnum is Official Distributors for SAMSUNG Key Telephone Systems for India, which make the company very flexible and independent, but still with mindset to make good agreements both with suppliers and dealers. How they started Magnum was established by Mr. Anuj Sood and Mr. Pawan Budhiraja in 1996 as a consultancy company basically for telecom service solutions, since Mr. Anuj Sood is an electronic engineer with a solid interest in telecom this was a natural base. Later the company moved further into the telecom business and in 1999 the company went in for as dealers of Samsung KTS from global telecom LTD(GTL), since then there has been no looking back. Magnum focused categorically and specifically on providing reliable telecom solutions with lots of emphasis on after sales support. Today Magnum is one of the major companies which provide reliable business communications solutions in its segment. That's how it started - till date we have about 60 dealers and growing with whom we enjoy a excellent goodwill and solid business relationship. We have become more and more aware of the importance of small units, which means that the dealer should get in touch with us on his own specific terms, where everyone feel that they can control their situation, products and customers. Small, flexible with a line of products and a reliable service back-up, we focus very hard on, that's Magnum! Today Magnum stands for Since 2001 Magnum has been extremely focused on the products we represent. Many other distributors do the opposite as they try to have every brand a company asks for. In this way they need five or six brands to give customers what they want. Magnum can supply the customer with the best choice because we have a better knowledge of the products we represent, this is why Magnum has promoted SAMSUNG in India, and now when all dealers want to sell SAMSUNG, also the big distributors want to join the winning team. But Magnum can make winners out of good products even if the brand name isn't so well known, but with tough work. A lot of this spirit comes from Mr. Anuj's racing experience. Magnum knows how winners are created! All products, employees and dealers are selected very carefully with every criterion fulfilled. We doesn't say we can't change products but it always has to be some advantage for the dealers to sell this product instead of other brands. To give an example: When we skipped Panasonic and switched to Samsung KTS in years 1999, we're sure Samsung will become the market leader in KTS within two to three years, the quality/performance/production/vertical integration is outstanding. Soon we can see that we where right at that time! When customer wants to buy a key telephone system we suggest the best

price/performance KTS, SAMSUNG of course. Sometime it is easier to sell what the customer asks for, but we prefer to sell KTS that gives the customer more, SAMSUNG do that. Sales and numbers Magnum has a good financial improvement since starting -96. We don't have any external loans or credits, all expansion are made with our own capital. Magnum and its locations Since 1996 Magnum has its sales office at 3, A-2, DDA Market, Paschim Vihar, New Delhi ( India ) & Stock in 20, Block A-6, CSC DDA Mkt., Near C.A. Aptts., Pascim Vihar, New Delhi (India). Magnum business idea is to support dealers with the best products, prompt delivery time and good terms. Due to Magnum's flat organization it's easy to do business with us.

INTRODUCTION
EPABX SYSTEM: A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. PBXs are also referred to as: PABX - private automatic branch exchange

EPABX - electronic private automatic branch exchange EAPBXs make connections among the internal telephones of a private organization usually a businessand also connect them to the public switched telephone network (PSTN) via trunk lines. Because they incorporate telephones, fax machines, modems, and more, the general term "extension" is used to refer to any end point on the branch. EAPBXs are differentiated from "key systems" in that users of key systems manually select their own outgoing lines, while EAPBXs select the outgoing line automatically. Hybrid systems combine features of both. Initially, the primary advantage of EAPBXs was cost savings on internal phone calls: handling the circuit switching locally reduced charges for local phone service. As EAPBXs gained popularity, they started offering services that were not available in the operator network, such as hunt groups, call forwarding, and extension dialing. In the 1960s a simulated EAPBX known as Centrex provided similar features from the central telephone exchange. Two significant developments during the 1990s led to new types of EAPBX systems. One was the massive growth of data networks and increased public understanding of packet switching. Companies needed packet switched networks for data, so using them for telephone calls was tempting, and the availability of the Internet as a global delivery system made packet switched communications even more attractive. These factors led to the development of the VoIP PBX. (Technically, nothing was being "exchanged" any more, but the abbreviation EAPBX was so widely understood that it remained in use.) The other trend was the idea of focusing on core competence. EAPBX services had always been hard to arrange for smaller companies, and many companies realized that handling their own telephony was not their core competence. These considerations gave rise to the concept of hosted PBX. In a hosted setup, the PBX is located at and managed by the telephone service provider, and features and calls are delivered via the Internet. The customer just signs up for a service, rather than buying and maintaining expensive hardware. This essentially removes the branch from the private premises, moving it to a central location.

HISTORY

The term PBX was first applied when switchboard operators ran company switchboards by hand. As automated electromechanical and then electronic switching systems gradually began to replace the manual systems, the terms PABX (private automatic branch exchange) and PMBX (private manual branch exchange) were used to differentiate them. Solid state digital systems were sometimes referred to as EPABXs (electronic private automatic branch exchange). Now, the term PBX is by far the most widely recognized. The acronym is now applied to all types of complex, in-house telephony switching systems, even if they are not private, branches, or exchanging anything. PBXs are distinguished from smaller "key systems" by the fact that external lines are not normally indicated or selectable at an individual extension. From a user's point of view, calls on a key system are made by selecting a specific outgoing line and dialing the external number. A PBX, in contrast, has a dial plan. Users dial an escape code (usually a single digit; often the same as the first digit of the local emergency telephone number) that connects them to an outside line (DDCO or Direct Dial Central Office in Bell System jargon), followed by the external number. Some modern number analysis systems allow users to dial internal and external numbers without escape codes by use of a dial plan which specifies how calls to numbers beginning with certain prefixes should be routed.

COMPONENTS OF EPABX SYSTEM

A EAPBX often includes: The EAPBXs internal switching network. 2. Microcontroller or microcomputer for arbitrary data processing, control and logic. 3. Logic cards, switching and control cards, power cards and related devices that facilitate PBX operation. 4. Stations or telephone sets, sometimes called lines. 5. Outside telco trunks that deliver signals to (and carry them from) the PBX.
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6. Console or switchboard allows the operator to control incoming calls. 7. Uninterruptible power supply (UPS) consisting of sensors, power switches and batteries. 8. Interconnecting wiring. 9. Cabinets, closets, vaults and other housings. Interface standards 1. Interfaces for connecting extensions to a PBX include: POTS (plain old telephone service) - the common two-wire interface used in most homes. This is cheap and effective, and allows almost any standard phone to be used as an extension. proprietary - the manufacturer has defined a protocol. One can only connect the manufacturer's sets to their PBX, but the benefit is more visible information displayed and/or specific function buttons. DECT - a standard for connecting cordless phones. Internet Protocol - For example, H.323 and SIP. 2. Interfaces for connecting PBXs to each other include: proprietary protocols - if equipment from several manufacturers is on site, the use of a standard protocol is required. ISDN PRI - Runs over T1, 23 bearer channels + 1 signaling channel QSIG - for connecting PBXs to each other, usually runs over T1 (T-carrier) or E1 (Ecarrier) physical circuits. DPNSS - for connecting PBXs to trunk lines. Standardized by British Telecom, this usually runs over E1 (E-carrier) physical circuits. Internet Protocol - H.323, SIP and IAX protocols are IP based solutions which can handle voice and multimedia (e.g. video) calls. 3.Interfaces for connecting PBXs to trunk lines include: standard POTS (plain old telephone service) lines - the common two-wire interface used in most domestic homes. This is adequate only for smaller systems, and can suffer from not being able to detect incoming calls when trying to make an outbound call.

ISDN - the most common digital standard for fixed telephony devices. This can be supplied in either Basic (2 circuit capacity) or Primary (24 or 30 circuit capacity) versions. Most medium to large companies would use Primary ISDN circuits carried on T1 or E1 physical connections. RBS (robbed bit signaling) - delivers 24 digital circuits over a four-wire (T1) interface. Internet Protocol - H.323, SIP, MGCP, and Inter-Asterisk eXchange protocols operate over IP and are supported by some network providers. 4. Interfaces for collecting data from the PBX: Serial interface - historically used to print every call record to a serial printer. Now an application connects via serial cable to this port. Network Port (listen mode) - where an external application connects to the TCP or UDP port. The PBX then starts streaming information down to the application. Network port (server mode) - the PBX connects to another application or buffer. File - the PBX generates a file containing the call records from the PBX. The call records from the PBX are called SMDR, CDR, or CIL. It is possible to use a Voice modem as FXO card.

FUNCTIONS OF EPABX:
The main functions of EPABX are: 1. Provide one single number that external callers can use to access all persons in a company. 2. Distribute calls to employees in a answering team in an even way; using the Automatic Call Distribution (ACD) feature. 3. Automate call answering, but offering a menu of options from which a user can select to be directed to a specific extension or department. 4. Allow the use of customized business greetings while answering calls. 5. Provide system call management features. 6. Place external callers on hold while waiting for a requested person to answer, and playing music or customized commercial messages for the caller waiting. 7. Record voice messages for any extension from an external caller.

Transfer calls between internal extensions. Sub functions performed by EPABX are: 1. 2. 3. 4. Auto attendant Auto dialing Automatic call distributor Automated directory services (where callers can be routed to a given employee by keying or speaking the letters of the employee's name) 5. Automatic ring back 6. Call accounting 7. Call blocking 8. Call forwarding on busy or absence 9. Call park 10.Call pick-up 11.Call transfer 12.Call waiting 13.Camp-on 14.Conference call 15.Custom greetings 16. Customised Abbreviated dialing (Speed Dialing) 17.Busy Override 18.Direct Inward Dialing 19.Direct Inward System Access (DISA) (the ability to access internal features from an outside telephone line) 20.Do not disturb (DND) 21.Follow-me, also known as find-me: Determines the routing of incoming calls. The exchange is configured with a list of numbers for a person. When a call is received for that person, the exchange routes it to each number on the list in turn until either the call is answered or the list is exhausted (at which point the call may be routed to a voice mail system). 22.Interactive voice response 23.Music on hold 24. Night s ervice 25.Public address voice paging 26.Shared message boxes (where a department can have a shared voicemail box) 27.Voice mail 28.Voice message broadcasting 29.Welcome Message

Current trends
One of the latest trends in PBX development is the VoIP PBX, also known as an IPPBX or IPBX, which uses the Internet Protocol to carry calls. Most modern PBXs support VoIP. ISDN PBX systems also replaced some traditional PBXs in the 1990s, as ISDN offers features such as conference calling, call forwarding, and programmable caller ID. However, recent open source projects combined with cheap modern hardware are sharply reducing the cost of PBX ownership. For some users, the private branch exchange has gone full circle as a term. Originally having started as an organization's manual switchboard or attendant console operated by a telephone operator or just simply the operator, they have evolved into VoIP centres that are hosted by the operators or even hardware manufacturers. These modern IP Centrex systems offer essentially the same service, but they have moved so far from the original concept of the PBX that the term hardly applies at all.

Even though VoIP gets a great deal of press, the old circuit switched network is alive and well, and the already bought PBX's are very competitive in services with modern IP Centrexes. Currently, there are four distinct scenarios in use: PBX (Private and Circuit Switched) Hosted/Virtual PBX (Hosted and Circuit Switched) or traditional Centrex IP PBX (Private and Packet Switched) IP Centrex or Hosted/Virtual IP (Hosted and Packet Switched)

Since in reality people want to call from the IP side to the circuit switched PSTN (SS7/ISUP), the hosted solutions usually have to maneuver in both realms in one way or another. The distinctions are seldom visible to the end user

IP PBX (VOIP PBX)

An IP PBX is a private branch exchange (telephone switching system within an enterprise) that switches calls between VoIP (voice over Internet Protocol or IP) users on local lines while allowing all users to share a certain number of external phone lines. The typical IP PBX can also switch calls between a VoIP user and a traditional telephone user, or between two traditional telephone users in the same way that a conventional PBX does. The abbreviation may appear in various texts as IPPBX, IP/PBX, or IPPBX.

With a conventional PBX, separate networks are necessary for voice and data communications. One of the main advantages of an IP PBX is the fact that it employs converged data and voice networks. This means that Internet access, as well as VoIP communications and traditional telephone communications, are all possible using a single line to each user. This provides flexibility as an enterprise grows, and can also

reduce long-term operation and maintenance costs. Like a traditional PBX, an IP PBX is owned by the enterprise.

REFERENCES:
1. Samsung s website . 2. Company provided manuals 3. Wikipedia on PBX System. 4.Various other sites regarding PBX System.