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The success of any country is measured by its Social and Human Development (SHD). Different methodologies
and strategies are adopted and implemented to improve the Human Capital. The buzzword of the day has been the
Knowledge economy and to build it Education is one of the major factors that contribute to the development of Society.
This paper analyzes the impact of education in Social Development briefly touching upon the Telecom space especially
Broadband and how it provides the required environment and access for education. Sketching on the evolution of
telecom & ICT industry, this paper studies the impact of Broadband on the education industry.
Keywords : Broadband, Education, Social and Human Development, Telecom, ICT application
Introduction
Social and Human Development (SHD) has been the key for the success of any and every country. Each and
every country has been adopting different strategies and methodologies in improving the Human Capital. Education is
one of the major factors that have pre-dominantly contributed to the success of Social and Human Development.
This paper will analyze the impact of education in Social Development and how Telecom especially
Broadband/ Data services can provide the required platform and access for education in achieving the objective.
Discussing about the Telecom Evolution and the growth of Telecom in Social Development, this paper will focus on
Internet and Communication Technology and its impact on the education industry, with an emphasize on the problems
in education sector. The focus will be made on the impact of Broadband, ICT for the growth of Education and in turn to
the Society.
The telecommunications trend has been changing across the world during the past two decades and India has
also progressed significantly. With the exponential growth on telephone connections it has expanded on the data front
also especially on the broadband services. The success of broadband has paved way for lot of projects on all sectors
including education. The paper will study how broadband can contribute to the growth of education sector and thereby
contribute to Social and Human Development.
Development may mean different things to different people. In general, Development has referred the capacity
of the National Economy. Social and Human Development (SHD) has been the key for the success of any and every
country. Each and every country has been adopting different strategies and methodologies in improving the Human
Capital. Education is one of the major factors that have pre-dominantly contributed to the success of Social and Human
Development. When many developing nations reached their economic growth targets, the masses of people and their
levels of living has remained unchanged which gave the signal that something was wrong in defining the development
only based on the economy. The economic development was redefined in terms of the reduction or elimination of
poverty, inequality, and unemployment within the context of a growing economy. “Redistribution from growth” became
a common slogan.
Social Development
Social Development is not only improving the economy by eradicating inequality of the society but also in
improving the literacy, environment, and health and socio political background. Social development concerns itself with:
promoting the inclusion of poor, vulnerable and excluded groups (especially youth and women); strengthening social
cohesion and the capacity for collective action towards development and; enhancing the capacities of citizens and civic
groups to hold accountable the institutions that serve them. The challenge of development.... is to improve the quality
of life. Especially in the world‟s poor countries, a better quality of life generally calls for higher incomes – but it
involves much more. It encompasses as ends in themselves better education, higher standards of health and nutrition,
less poverty , a cleaner environment, more equality of opportunity, greater individual freedom, and a richer cultural
life. (World Bank, 1991)
Development is to be conceived of as a multidimensional process involving major changes in social structures,
popular attitudes, and national institutions, as well as the acceleration of economic growth, the reduction of inequality
and the eradication of poverty. Precisely, Development should represent the whole gamut of change by which an entire
social system movew away from a condition of life widely perceived as unsatisfactory toward a situation or condition of
life regarded as materially ad spiritually better.
Even the Millennium Development Goals of the UNDP speaks about eight Goals which are required for
building a better society out of which Achieving Primary Education is one of major goals. The Middle East and North
Africa (MENA) region which has a rich historical, cultural and religious heritage is endowed with human, natural, and
financial resources, has valuable biodiversity, and exhibits a high level of infrastructure development. Extreme poverty
in the region is quite low and aggregate human development indicators are generally fair, owing to extensive government
transfers, supplemented by remittances and widely shared traditions of family and social responsibility among the
population. The Social Development can be achieved with better education and tools.
India is one of the leading emerging markets in the world today. Developed economies view India as a major
destination for offshore research and development (R&D). Companies want to invest in setting up R&D initiatives in
telecommunications, automobiles, software development, business processing outsourcing (BPO), and knowledge
process outsourcing (KPO). In the last decade, the Indian economy has grown at a rapid pace, posting an average growth
rate of 7% since 1994; in 2004–2005, the growth rate was 7.5%.
India is one of the first countries to benefit from telecommunication services. The Telegraph Act of 1885 was a
major milestone in the history of Indian telecommunications, and since that time India's telecom industry has continued
to adopt new technologies. Nevertheless, the adoption and proliferation of telecom services has always lagged behind
other developing countries. This can be attributed to many reasons, but a few stand out, such as war with other nations,
and strict monopolistic rules and regulations concerning telecommunications. These regulations hampered the provision
of basic telephony services and failed to connect communities as well as rural areas to urban centers. According to
Dayanidhi Maran, Ex. Minister of Communications and IT for India, it is expected that by the end of 2007, there will be
250 million telephone lines (fixed and mobile) in India, with a teledensity of 22%. India has become the fifth largest
telephone network in the world, behind China, the US, Japan, and Germany. It was not until 1990 that the Department
of Telecommunications (DOT) began purchasing new digital equipment and was able to add new phone lines. Demand
has always overwhelmed supply, but this was the first ray of growth in the telecom sector. The government realized that
telecommunications services contribute to economic growth whether a country is developed or developing. This changed
outlook occurred as the government adopted ideas for reforms, with the objective of putting India on the world map as a
hub of business opportunities. To achieve these objectives, the government undertook several initiatives: streamlined the
foreign direct investment (FDI) process; worked to attract FDI in industries like telecommunications, software, and
electronics; opened new investment avenues; created software technology parks; and identified new profitable sectors.
These efforts ensured that India would become part of the global economy.
The Indian telecom market has three major policies: National Telecom Policy 1994 (NTP ‟94), National
Telecom Policy 1999 (NTP ‟99), and Broadband Policy 2004. With the implementation of NTP ‟94, the government
embarked on improving India's infrastructure, competitiveness, exports, and its attractiveness to foreign investors via
growth in telecommunications. When the NTP ‟94 policy was tabled, telephone density in India was approximately 0.8
per 100 people, compared with the world average of 10, and lower than neighboring China, Pakistan, and Malaysia. An
important point to consider is that until NTP ‟99, the government did not recognize the relationship between
telecommunication infrastructure development and social and economic growth of the country. When the intended
results were not achieved, the government began to realize the importance of telecom services; also that its policies
should be forward-looking. They were meant not only for the development of the IT industry but were intended to have
widespread impact on the entire country.
When setbacks and obstacles arose, the government decided to revisit its telecom policy framework and the new
National Telecom Policy (NTP ‟99) was born. For the first time in the history of Indian telecom, the government
welcomed corporate involvement in providing paging services, cellular mobile telephone services (CMTS), and later,
fixed telephone services (FTS). In addition, 100% of FDI was allowed when providing Internet services. With NTP ‟99,
the government decided to separate policy from licensing and service provisions, as a precursor to corporatization.
Some key points noted in the Broadband Policy 2004 document included:
1. The spread of the networks of private service providers have to play an important role in bringing optical fibre
to homes as well as the rural areas and they are expected to focus on it.
2. The owners of copper loop have to be given a high priority because their role is critical as key drivers in the
Broadband service market using DSL. BSNL and MTNL, as well as other access providers, are expected to
aggressively use their copper loop infrastructure for providing Broadband services through this technology.
3. Access providers shall be free to enter into mutually agreed commercial arrangements for utilization of
available copper loop for expansion of broadband services. The owner of local loop shall be free to decide the
areas in which investment is to be made to upgrade the infrastructure for broadband services. The information
regarding the areas in which Broadband services are being offered by a service provider shall be available in the
public domain.
4. It is noted that cable TV connection as last mile infrastructure reaches more people than even the telephone
copper infrastructure and can be leveraged in providing cable operators a new business model while giving a
stimulus to Broadband penetration. Therefore, Cable TV network can be used as franchisee network of the
service provider for provisioning Broadband services. However, all responsibilities for ensuring compliance of
terms & conditions of the license shall vest with the Licensee. The terms of franchise agreement between
Licensee and his franchisee shall be settled mutually by negotiation between the two parties involved.
5. Very Small Aperture Terminals (VSAT) and Direct-to-Home (DTH) services would be encouraged for
penetration of Broadband and Internet services with the added advantage to serve remote and inaccessible areas.
6. It is the intention of the Government to make available transponder capacity for VSAT services at competitive
rates after taking into consideration the security requirements. Department of Space is already interacting with
VSAT service providers. Department of Telecommunications, in consultation with the concerned Ministries,
will soon propose measures in the direction of Open Sky Policy for VSAT operators. The role of the
Department of Space is critical in such an endeavor.
7. Recognizing that terrestrial wireless is another upcoming technology platform for Broadband, it has been
decided in principle to de-license the 2.40-2.48 GHz band for low-power outdoor use on non-protection, non-
interference and non-exclusive basis. Necessary notification shall be issued. Further, notification regarding de-
licensing 2.40-2.48 MHz band for low power indoor permitting use of all technologies, which inter-alia include
those based on IEEE 802.11b and 802.11g standards, has been issued.
8. In the changing technology scenario, there is a possibility of new options being used for provisioning of
Broadband services such as Wi-FI, WI-MAX etc. These technologies can also be utilized for provisioning of
such services within the licensing framework of the service provider and the spectrum management policy of
DoT.
In the India Vision 2020 document of the Planning Commission of India, Education is considered the second most
important area for the development and growth of the country next to employment. The Deputy Chairman of the
Planning commission says “Education is the second main thrust area of this document. Greater coverage and better
quality education at all levels from basic literacy to hi-tech science and technology is the essential prerequisite for
raising agricultural productivity and industrial quality, spurring growth of India’s budding IT and biotechnology
sectors, stimulating growth of manufactured and service exports, improving health and nutrition, domestic stability and
quality of governance. The report calls for concerted efforts to abolish illiteracy, achieve 100 per cent enrolment at
primary and secondary levels, and broaden access to higher education and vocational training through both traditional
and non-traditional delivery systems”
“Simultaneous efforts are needed to strengthen the rural infrastructure relating to education, health care,
transport, telecom, power and water. Unless bold steps are taken to promote a geographically more dispersed and
equitable development paradigm, widening disparities between rural and urban centres will accelerate the migration to
cities and the rapid expansion of urban slum areas.”
The Vision 2020 document also insists on the “Rapid flow of information as a catalyst for social development”.
Vision 2020 conceives of India evolving into an information society and knowledge economy built on the edifice of
information and communication technology (ICT), of which telecommunications is the springboard. Rapid expansion
and extension of the country‟s fixed and mobile telecom infrastructure is essential for stimulating growth of both the ICT
sector and the economy as a whole. The number of fixed telephone line services will multiply another seven-fold in the
next 18 years. As the fixed line market matures, more and more users will cross over to mobile communications as well,
spurring a mobile revolution in India. Mobile telecommunications and the Internet will set the contours of technological
progress over the next two decades. The third generation mobile devices with access to mobile data and voice should be
within reach of wide sections of the population by 2020.
Along with Global Challenges and Marketing challenges, each country continue to struggle with the issues of
improving its economy through regulation, Policies and procedures, employment, education apart from various other
Measures & Strategies. While they focus on improving the education and literacy levels of the wide range of society,
they deploy their forces on all types of education starting from the Primary education till the Higher education including
the adult & continuing education, vocational education, etc. They face the issues of children out of school, illiterate
youths and adults. The inequities in education opportunities, quality of educational services and level of achievement
persists by gender, rural/ urban locality, ethnic background and socio-economic status. Means and scope of education
continue to be narrow and confined to historical models of delivery, and the use of other channels continue to be ado and
marginal. The increase in quantitative and qualitative demand for education is not matched by an increase in resources.
There is lot of infrastructural problems in the rural areas. There are many schools where there is only one
teacher. In many rural areas, the teacher visits the school for a specific part of the day. There is lesser number of
teachers than the school in the rural areas. The lack of access to facilities and effective education tools for those who
live in the rural areas are a serious concern for the growth. Though there are lot of rural development initiatives that are
implemented across the country the progress seems to be minimal because of this information asymmetry and the access
to information. They are forced to live in their own world without even knowing what is happening in the urban
community.
Many a times, there is a lot of surprise and shock when they come to learn about things and facilities that are
enjoyed by the urban population. Their interaction with the world is very minimum which also doesn‟t allow them to
prosper further. Japan, Korea and china have developed and reached the maximum only because they are
communicating in the medium similar to the mother tongue. Medium of exchange is not restricted for those who are
speaking their mother tongue. In India, only those who speak English are having the access to most of the facilities and
those who speak their own mother tongue (regional languages) are being deprived because of the lack of information in
these languages.
Though there are many agencies in India which is developing tools and information in the regional languages,
they are not carried across because of the lack of media which can carry such huge amount of information. This again
was because of the Non availability of high speed media to send this information across the network. If it is to be sent on
the previously available Low Speed links, the information doesn‟t come in one shot and used to come in multiple stages
which was creating a bad impression on the process itself thereby reflecting on the image of e-governance initiatives.
The above challenges pose serious questions for the planning of education and training systems and force rethinking
in the way education is perceived, delivered, and managed. The education department has to work on the far-reaching
implications (Haddad, 2006) which are:
1. Holistic Education Structure. The workforce of the future will need a whole spectrum of knowledge and skills to
deal with technology and the globalization of knowledge. Countries must embrace a holistic approach to
education, investing concurrently in the whole pyramid of basic education, secondary education, skill training,
and tertiary education.
2. Focus on Learning. The ancient objective of education, to teach how to learn, problem solve, and synthesize the
old with the new, is now transformed from desirable to indispensable.
3. Education for Everyone. Modern economic, social, political, and technological requirements demand that all
members of society have a minimum level of basic education.
4. Education Anytime. The need for continuous access to information and knowledge makes learning lifelong and
the traditionally neat distinction between learning and work unreal. Education thus becomes a continuum, with
no marked beginning and end, which provides opportunities for lifelong learning to help individuals, families,
workplaces, and communities to adapt to economic and societal changes, and to keep the door open to those
who have dropped out along the way.
5. Education Anywhere. To cope with the diversity, complexity, and changing nature of demands for education
services, learning cannot be confined to the traditional classroom. It is unrealistic and unaffordable to continue
to ask learners to come to a designated place every time they have to engage in learning. Delivery must extend
beyond the face-to-face institutional modality to include distance education, enrichment mass media, and
nonformal settings.
6. Preparation for the future. We are moving out of the industrial age into the age of free trade, information systems,
knowledge economy, and technological innovations. The best and most efficient of our past and present schools
have served a different age. Schools of the future have to meet the needs of the future.
Recommendations
Education is no longer a monopoly of the state or a “protected industry.” Local and transnational private entities
have entered this field as a result of expanding economic liberalism, increasing political pluralism, and rising demand for
education. Government funding has not been able to cope with the evolving demands, and new providers have entered
the market in large numbers. In fact, the growth of private tertiary education institutions in developing countries has been
more rapid than it has been in industrialized countries. A large number of the new providers are private,
nongovernmental institutions, many of them established in partnership with institutions of higher learning, and most are
profit-driven and, therefore, accessible only to those who can afford them.
ICTs including Broadband, which have facilitated this trend, allow for flow of information and educational
services across borders and over geographic and social barriers. Open and virtual universities and high schools as well as
Internet-based lifelong educational programs have simultaneously internationalized and decentralized education.
Education and training can now be practiced by anyone, anytime, anywhere.
We should promote the Rural Initiatives coming from various corners.
State Governments and Local Government authorities should be pooled into the promotion of education to the
area under jurisdiction.
There should be a knowledge bank for the whole district/ state which can be effectively utilized for the whole
community including the educational fraternity.
The NGOs/ SHGs are already taking various measures to implement some solution or other focused towards the
rural community for education, employment, health care, nutrition, animal husbandry etc and that should be
encouraged.
Government should provide subsidy or facilities to those who are coming forward or volunteering such that the
social cause is well appreciated & more and more volunteers take up the job of social development through
broadband applications.
There are lot of Institutions and Corporate who are willing to contribute to the society either as a measure of
their corporate social responsibility or as a measure of promoting their environment which needs to be
leveraged.
The ICT initiatives should be encouraged to Develop Community based rural applications in Education, Health,
and economic Development for local needs which will lead to sustainable ICT programs and will also act as
incentive for getting connected individually.
Use of Speech / Icon (touch based) interfaces should be worked out to make ICT applications user friendly such
that more and more citizens (especially rural community) is inspired to use these systems.
As the Broadband ensures the connectivity, there is a thrust on the Content Development process. Content
rather than connectivity should be focused for successful ventures. We have lot of Government initiatives
which were at various stages (successfully commissioned, being implemented, being conceived and yet to be
implemented, etc) like Bhoomi of Karnataka, e-Seva of Andhra Pradesh, various SWANs (State Wide Area
Networks). These networks should be encashed to build an effective “GYAN” network across the country.
For every project, the success depends on the owner. For this project there should be an active owner.
Unfortunately, since this is a social development issue a steering committee can be formed by picking experts
from various departments and the academician who can fix targets to various states and bodies. The success is
not in the planning but in implementing and monitoring. Effective monitoring of such initiatives should be
done such that the progress is updated then and there on a daily basis.
National Commissions (Knowledge commission, Planning Commission, Education Committees, etc) should be
invited to take part in the decision making process just to expedite the process across states and to trigger the
project initiatives.
Whatever be the initiatives and activities of the government, the progress is stated to be minimal. As such the poor
continues to be poor and the rich becomes richer. It is said that “money only can make money” and this needs to be
broken. This necessarily gives an indication that there will be lot of barriers and opposition from various segments
of the society. All those barriers are to be eradicated either through education, negotiation or by regulation such that
the objective of promoting education through broadband is surpassed.
The challenge, therefore, is to rethink learning objectives and teaching methodologies, and to align learning
technologies with them. It was never satisfactory merely to be efficient in helping learners to achieve mastery of content
and basic skills, but the issue has now become vital. As knowledge in itself becomes a perishable item, the ability of
learners to think independently, exercise appropriate judgment and skepticism, and collaborate with others to make sense
of their changing environment is the only reasonable aim for education. Perhaps the most profound shift is from systems
of teaching and supervision of learning to systems of learning and facilitation of learning. These shifts will be difficult in
different ways for both rich and poor school systems. In advantaged communities, change is an upheaval for established
authorities, systems, and capacities. In disadvantaged communities, the infrastructure must be put into place, along with
serious attention to pedagogy.
There is also a basic difference between using technology as an add-on to make the current model of education
more efficient, more equitable, and cheaper, on the one hand, and integrating technology into the entire education system
to realize structural rethinking and reengineering, on the other. It is the difference between a marginal addition and a
radical systemic change. It is in the second scenario that technology can have the greatest impact.
Information technology is the fundamental underpinning of the science of structural re-engineering. It is the
Conclusion
force that revolutionizes business, streamlines government and enables instant communications and the exchange of
information among people and institutions around the world. But information technology has not made even its barest
appearance in most public schools.... Before we can get the education revolution rolling, we need to recognize that our
public schools are low-tech institutions in a high-tech society. The same changes that have brought cataclysmic change
to every facet of business can improve the way we teach students and teachers. And it can also improve the efficiency
and effectiveness of how we run our schools.
The most successful technologies are those that are taken for granted. We do not think anymore of the spectacle
of printing every time we read a book, the phenomenon of TV every time we watch a movie, or the miracle of the
telephone every time we make a call. The ultimate success of ICTs for learning will be attained when we stop marveling
about the ICTs and apply our minds and emotions to the wonders of learning.
The social development interestingly can be achieved by the promotion of broadband in those areas. This study
has given an insight into the ways through which the education of the society can be improved for developing the society
at large. The Information Highway is available but not the applications which are addressing the needs of the
community. All the stakeholders involved in the process should take the sense of ownership into this project such that
the project of rural development, urban development and social development takes place seamlessly. The society should
start thinking that these initiatives though not are useful to the individual who is involved in the planning and
implementation, it is useful to the society and should be promoted. A selfless approach to these problems and adopting
the learning from various countries like Korea, Singapore, China and Hongkong from the Asia-Pacific family, USA and
UK should be taken religiously for successful improvement of the society. A fixed target time frame should be worked
out for various initiatives which can be made open to the public through portal access such that they also understand the
criticality of the social development is realized and whole heartedly supported.
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