WTI Report EN - v1.1

Citizen Dialogue
on the future of the Internet

2020 Edition - Spain
Version: v1.0-EN
“WE, THE INTERNET” : Citizen Dialogue – 2020 Edition - Spain
Index
Legal disclosure............................................................. 03
Foreword.........................................................................04
Part 1: Introduction...................................................... 05
Part 2: The event...........................................................09

Dialogue model........................................................................................... 11
Participants...................................................................................................21
Part 3: The analysis....................................................... 28

Session 2: Internet and me..................................................................... 29
Session 3: My data, your data, our data...............................................35
Session 6A: Exploring artificial intelligence..................................... 42
Session 8: Internet for and with the citizens.................................... 47
Conclusions................................................................... 56
Table of proposed improvements........................................................ 59
What happens next................................................................................... 64
Local partners............................................................................................. 65
02
Legal disclosure
Name of the organization: Platoniq, Creativity &
Democracy
Contact
Address: C
/ Concepción Arenal, 165 - 08027 Barcelona M. info@platoniq.net
W. platoniq.net
E-Mail: info@platoniq.net platoniqlab
@platoniq
Website: p
latoniq.net
wetheinternet.platoniq.net
CC BY-ND 4.0 license
You may reuse and share this information free of charge

in any format or medium only so long as attribution is
given to the creator. The license allows for commercial
use.
Any inquiries regarding this publication should be sent

to info@platoniq.net
Head Facilitator: Pau Parals. 03
Written by: Pau Parals, Susana G. Noguero, Olivier

Facilitators: Elena Silvestrini, Olivier Schulbaum, Rita
Schulbaum, Ángela Precht, Xesca Sastre.
Giménez, Yago Bermejo, Núria Vega.
Graphic design: Marta Anducas, from the template of
Notetakers: Maria Oliver, Leticia Martínez, Gerard
Jess Grinneiser (Missions Publiques).
Castaño, Vera Rojman, Roberto Nello, David Benabarre.
Photographs: César Lucas Abreu (photos pages 11, 13, 14,
Communication Manager: Ángela Precht.
20, 23, 30), Ángel Romo (photos pages 3 y 4).
Multitask Assistant: Queralt Tardío.
The face-to-face events shown in the photographs were Tech Producer: Nadia Nadesan, Marta Anducas.
held prior to 2020.
This publication is available on our website at:

https://wetheinternet.platoniq.net/
Foreword
“#WeTheInternet is the largest

global citizen dialogue of
the digital age, involving 78
countries.
The objective is to build a bridge

between citizens, specialists
and those responsible for
public policies, with the idea of
Susana G. Noguero, founder and president of Platoniq
influencing decision-making at
the local and global level.“
04
“Institutions and policy makers

hunger for wider participation.
Citizens challenge them with

wiLder participation.
Deliberative democracy is just

one letter away!
Let’s debate, let’s mix and

Olivier Schulbaum, founder of Platoniq
mingle!”
Part 1
Introduction
Introduction
Platoniq has joined the network of national partners When people use their electronic devices, we must take
during the third week of September 2020 to carry out the into account the connection capacity, the attention span
We the Internet event in Spain. and their digital skills. These can create a disadvantage
for many citizens when keeping their attention on a
During the month of September, the Covid-19 related
screen for 4 hours, in order to participate in a video
mobility restrictions in the country continued to increase
conference or answering a digital form. Due to this
or change every week, and in many Spanish regions the
awareness, the Platoniq version of We the Internet aimed
gathering of people was limited to 10 people to try to
at using different tools that we considered effective
control the spread of the virus.
for the different actions and difficulties, with the aim
In this context of uncertainty and risk, Platoniq’s proposed
of providing an enriched experience of participation,
model focused on adapting the face-to-face methodology
deliberation and cohesion in the group.
of the dialogue to a 100% digital format, improving and
In order to recruit 100 citizens representing the diversity
innovating where engagement and dynamization of
of the country, we collaborated with different trusted
citizen participation could be possible. To this important
entities and institutions in the different Spanish regions.
challenge must be added that of processing all the
We also carried out a communication campaign on
documentation, training and procedures, generated
social networks. Some of the allied organizations
by the global coordinating team Missions Publiques, to
were the General Directorate of Citizen Participation
organize the activity with the highest quality and impact
of the Generalitat of Valencia, the General Director of
in less than 20 days.
Participation of Catalonia, the University of the Basque 06
Country, the General Director of Open Government and
Social Innovation of the Government of Aragon, The
“Facilitation of online
Fundecyt Foundation of Extremadura and The Medialab
participatory and deliberative Prado of the Madrid City Council. The representatives of
processes has a lower success these organizations played an active role in disseminating
rate than face-to-face the initiative and recruiting participants in their own
communities. They also acted as democratic observers
engagement.”
during the dialogues.
The presence of democratic observers is a highly

recommended tool. Firstly, such presence legitimizes
It is widely known that the facilitation of online
the citizen deliberation mechanism and reinforces
participatory and deliberative processes has a lower
the different mechanisms for the improvement and
success rate than face-to-face engagement1. For this
evaluation of the deliberation and the collection of
reason, the deliberation mechanisms in the online format
information. Secondly, their presence is an added value
should be treated differently from those in person.
as in many cases these representatives have experience,
are able to provide local examples and knowledge of the
topics covered in the dialogues. This is very useful to
help participants to better approach and understand the
content provided.
1 Friess, D., & Eilders, C. (2015). A Systematic Review
of Online Deliberation Research. Policy & Internet, 7(3),
319–339. doi:10.1002/poi3.95.
To facilitate the participation and commitment of a technical coordination of different simultaneous digital
greater number of people in the event, the dialogue was tools such as Zoom, Mentimeter, Decidim and Google
not held in a single day, but the format was repeated in Slides stand out. In general, the challenge was to find a
two consecutive days from 10:00 a.m. to 2:00 p.m. on balance between the human resources available for the
the 16th and 17th October. This way, the probabilities of activity and the combination of the necessary technology
having more registered participants and also covering for the facilitation and digestion of all the information. In
more topics were increased, although most of the content our case, we have lacked the use of an app which could
was repeated during the two days. transcribe the audio of the event to text in a coherent way,
in order to obtain faithful minutes of the conclusions
To broaden the number of topics, the mandatory or
generatedby the participants of the event.
recommended sections by the global coordinator (1, 2, 3,
8 and 9) were maintained in the two days and a different In order to obtain an operational and content quality in
one of the optional ones was added on each day. During the deliberative processes, we decided to specialize the
the sessions on the 16th, in addition to the general topics, Platoniq team and a group of volunteers in the different
we included the presentation of topic 8 (My data, your roles of facilitator, tech operator and notetaker.
data, out data) and on the 17th the topic 6A (Exploring AI)
With the aim of guaranteeing maximum comfort and
was debated instead. During each day, different people
interaction among the participants, some meeting
participated, although there were also some participants
dynamics were established, through the Zoom tool, which
who signed up for the two sessions. This organization of
combined the general meeting (where all the participants
the program has been able to generate a certain degree
were), with break out rooms limited to a maximum of 10
of mismatch in the results obtained on the platform in
people. Each of the simultaneous rooms in each chosen
which data from the participants are collected.
topic had at least one facilitator and one notetaker.
07
Regarding the adaptations that had to be made in order
to carry out the activity online, the combination and
The combination of collective interactive moments We consider that the dialogue should be organized with
through the Mentimeter tool, with the moments of a strategic plan for recruiting participants, the basis of
dialogue and introduction to the subject in audiovisual which could be included in the training or / and materials
format, generated a rich and inspiring atmosphere for the provided by the global coordinator. This documentation
participants, as can be read in the impressions left by both and training, if possible, is as important as the dialogue
the citizens and the observers. methodology itself. On the other hand, each national
partner must have the time to adapt these instructions
and activities to the culture and circumstances of the
“The combination of collective country. We estimate that it takes a minimum of 2 months

to digest, adapt, and run the program. The effort made by
interactive moments with the
Platoniq, participating with a total of 18 people from the
moments of dialogue generated team to implement the program in 20 days, has created
a rich and inspiring atmosphere imbalances in other internal activities. This has been
for the participants” the main cause that has delayed the delivery of the final
report.
Having a guide for the recruitment of citizens in the
Another highly recommended aspect has been dialogues and adequate time to be able to guide the
providing good training and methodology support to the activity properly is important. If you also want to reach
facilitators. The materials shared by Missions Publiques different communities, profiles, social groups, with
are good, useful and easily adaptable. On the other hand, different ages that better represent the population of each
we must also highlight the work prepared by the Platoniq country, this becomes even more essential. Along these
team related to everything that does not appear in the lines, we also consider that a more cultural vision of the 08
methodology provided, but which is of vital importance dialogues is needed. Without going any further, Spain
for the facilitation of the dialogues. For instance, the is culturally closer to Latin American countries than to
preparation of specific and dynamic questions prepared by many European countries, and there could have been
the Platoniq team managed to maintain the attention and initial and subsequent coordination with other national
commitment of the participants high, which constitutes partners to facilitate, for example, self-training, content
one of the great difficulties of digital environments. We generation, translations and comparisons.
must also highlight that the work of moderating and Platoniq will continue to activate citizen dialogues on the
maintaining rigorous control of the participation times future of the Internet during 2021 and hopes to continue
of each citizen are vital in order to guarantee better collaborating with Missions Publiques and with the
experiences and results in the deliberations. network of national partners on the next challenges, in
Platoniq has extensive experience in the design of group order to translate experience and learnings into future
facilitation methodologies and in their training and could further improvements.
bring a lot of knowledge and experience in this role, being

in charge of training teams of different nationalities for
future dialogues.
Although the methodological materials received were

very useful and provided speed in implementing the
dialogue in a short time, we observed shortcomings in
the phase prior to organizing the event.
Part 2
The event
The event 10
The citizen dialogue was initially designed to be held in

person, organized by our colleagues from Deliberativa.
Finally, Platoniq took on the organization of the event
with the condition of being able to conduct it virtually. The
question was: how to adapt the face-to-face methodology
to the virtual space while respecting the initial standards?
The adaptation of the dialogue was guided by the different
scenarios offered by the organization and by Platoniq’s
experience in online facilitations. It should be noted that
Platoniq has internally investigated a large catalogue of
methodologies for online facilitation from the practical
and the ethical point of view. The exercise of adapting the
different methodologies, tools and facilitation techniques
to the virtual format in a short period of time could be
considered an experiment given the innovation of the
format and the lack of time for its total testing.
Dialogue model
Following the recommendations of the organizators, we Overall, the dialogue model has had a triple objective:
divided the dialogue into two days due to the fact that a
single session requires too much time spent virtually. We
1
Results: Analyze the responses, identify the lessons
considered the risk of fatigue to be very high.For the same
learned and contribute to providing solutions through
reason we adapted an agenda that would only occupy the
the guidelines that are identified.
morning slot. This change was made in light of the risk
that the different citizens might not connect after lunch.
2
In addition, we also followed the argument that it was
Dissemination: Produce content for dissemination
more likely to have 100 citizens on two different days than
through democratic observers and participants to
on a single day, due to schedule and availability reasons.
discuss the results in future retrospection sessions.
For these reasons, Friday morning and Saturday morning
were chosen, since Friday was a working day and Saturday
3
a (mostly) holiday at work and academic level. Once we Sustainability: Evaluation of the process and
defined the model, we adapted the logistics to correctly preparation of the next round. Learning how to
execute the Citizen Dialogue methodology. The limited carry out the dialogue, identifying improvements and
resources available for this purpose made it difficult to set recommendations from the democratic observers.
up a team of people dedicated to this project exclusively.
It should be added that the participation system of

the Citizen Dialogue was designed to carry out a “The question was: how to adapt
citizen sortition. This citizen sortition had to achieve a the face-to-face methodology to 11
representative sample of the final attendance with criteria
the virtual space while respecting
of age, gender, geographical area, occupation, education
and technological expertise.
the initial standards?”
Configuration of the work team and of those days was Saturday (generally not a work day in
redefinition of the sessions Spain). This required a first change in the logistics of the
event, that being the creation of new roles necessary for
To correctly choose the sessions that we could cover, we
the implementation of the event. The changes required
established minimum quality standards that the different
were the incorporation of the tech producer role and the
work teams had to meet. These standards are governed by
need for a greater number of minutes takers.
Platoniq’s collective inquiry into the usual means of online
dynamisation, the design of workshops or training, safer
and more inclusive digital spaces, session planning and
Initial proposal WTI Adaptation WTI Spain
tools, resolution of technical problems and times, rhythm
and attention of the assistants. 1 Head Facilitator 1 Head Facilitator
The first adaptation that we had to design was the transition 15-18 Facilitators 5 Facilitators
from physical citizen tables to virtual citizen tables. In a

2 Notetakers 6 Notetakers
physical space, we can imagine a large room with different
work tables, allowing the facilitators and note takers to 1 Media Assistant 1 Communication Manager
rotate through the different tables without any problem.
1 Multitask Assistant 1 Multitask Assistant
In addition, as a strategy to achieve success in citizen
recruitment, we held two sessions of 50 participants 1 Tech Producer
each to get 100 participants in total. Having to organize
2 Multitask Assistant
the participation in two different days required a greater (Substitutes)
effort of the work team, with the added difficulty that one
12
Roles Descriptions
This is the person who coordinates and manages the project, responsible to the main
Head Facilitator
organizer and for the work team in Spain.
This is the person who coordinates the communication of the project, from the
Communication Manager
recruitment strategy to the dissemination of the results.
This is the person who offers support to the Project Coordinator and assists the rest of
Multitask Assistant
the work team in any general issues.
These are the people who plan and lead the workshop, streamline the sessions and
Facilitators
decide how to adapt them.
These are the people who accompany the facilitators to capture and collect the
Notetakers
different contents and results that are generated in the dynamics.
This is the person who is in charge of managing the technical infrastructure, its failures,
Tech Producer streamline the chat, allow people to enter the call, record if necessary, generate
screenshots and offer technical support to the participants.
This is the person who can assume a multitasking role (facilitation, tech operator, note
Substitute taker, communication) in the event that there is a problem with the rest of the work
team.
Institutions, organizations and social movements representatives that join the citizen
Democratic observer dialogue to guarantee that participatory and transparent democratic mechanisms are
used.
To take on the challenge of creating the work team, Related to the work team, we also highlight the role
Platoniq dedicated 3 people exclusively to this project: an of democratic observers. We found it very difficult to
internal person from Platoniq and two people specifically hold a citizen sortition, as we have commented in the
hired. In addition, people interested in the project were introduction to this report. To mitigate this possible
contacted (through a Call to action) in the Platoniq and lack of democratic guarantee, we decided to innovate
Goteo networks to help the work team on a voluntary and incorporate a new role in the citizen dialogue: the
basis. 4 people answered positively, two joining the democratic observers. These observers had the role of
organizing team and two in the work team. pointing out recommendations, suggestions, problems
or incidents derived from the event through collaborative
It is important to differentiate between the Organizing
notes.
Committee (who prepared the documentation, made the
decisions and prepared the formations) and the Event
“To mitigate the possible lack
Work Team. The Organizing Committee was made up
of the project coordinator, communication manager,
of democratic guarantee,
multitask assistant and two facilitators. we decided to innovate and
incorporate a new role: the
democratic observers.“
13
At each citizen table, 2 or 3 democratic observers had

to be incorporated. In fact, for future occasions we
recommend the incorporation of this figure in addition
to the guarantees offered by the citizen sortition.
Initial table WTI Table WTI Spain
1-2 Facilitator 1 Facilitator
Rotative notetaker 1 Notetaker
2 Democratic observers
While we set up the work team, we were able to redefine

the sessions. To redefine the sessions, we took into
account adding more time to the sessions since it was
planned in person, trying to occupy only one part of
the day (no break for meals, but one break only) and the
availability of the WTI work team. Spain. The decision we
took was not to choose any national topic, but instead to
choose the short session of artificial intelligence (6A) and
to eliminate the session on the digital public sphere.
Initial proposal WTI Adaptation WTI Spain 14
Introduction Introduction
Internet and I Internet and I
My data, your data, our data My data, your data, our data
Exploring Artificial
Digital public sphere
Intelligence
Exploring Artificial
Internet by and for citizens
Intelligence
Internet by and for citizens Conclusion
Conclusion
This decision, run by the organizators, allowed us to

fulfill the requirement of only covering one time slot.
Additionally, sessions 1, 2, and 8 were replicated on Friday
and Saturday to get the maximum number of responses
possible. Session 3 was held on Friday 16th October and
Session 6A was held on Saturday 17th October. In the
following page, you can consult the program, the time,
the timing and its activities.
Day 1 - 16th Oct Hour Timing Activities
15’ Hello plenary!

1: Introduction 10:00 - 10:30h
15’ Hello group work!
Answer questionare!
Movie 1
2: Internet & Me 10:30 - 11:30h 60’
Let’s talk about internet: deliberation
Group work: deliberation
Break 11:30 - 11:40h 10’
Info imput
Group work: onboarding

3: My data, your data, out data 11:40 - 13:00h 80’
Answer questionare!
Movie 4
8: Internet for and with citizens 13:00 - 14:00h 60’
Evaluation
9: Conclusion 14:00 - 14:20h 20’
Next steps
15
Day 2 - 17th Oct Hour Timing Activities
15’ Hello plenary!

1: Introduction 10:00 - 10:30h
15’ Hello group work!
Answer questionare!
Movie 1
2: Internet & Me 10:30 - 11:30h 60’
Let’s talk about internet: deliberation
Break 11:30 - 11:40h 10’
Learn
6A: Exploring AI 11:40 - 12:10h 30’ Group work
Answer questionare!
Movie 4
8: Internet for and with citizens 12:10 - 13:10h 60’
Evaluation
9: Conclusion 13:10 - 13:30h 20’
Next steps
Documentation of the work team and technological tools that allowed us to successfully develop
technological tools the Dialogue. We must understand that the general public
Once the team was configured,we were able to adapt the has little experience in the use of specific applications
methodology proposed in the different sessions to the outside the realm of social networks and that their use has
virtual space. First of all, we had to choose the different increased in the wake of the COVID-19 health crisis.
Technological tools
Need to be covered Name Justification for choice
Platoniq has extensive experience in developing the Decidim

Presentation of the project and platform. Its potential to be a landing page with the conference
Decidim
program space allows users to configure all the information of the event.
We used our own Decidim installation.
Platoniq has extensive experience in developing the Decidim

platform. The social contract of the code allows data to be
Registration and participant form Decidim processed ethically and in accordance with the GDPR using the
survey participation mechanism.We used our own Decidim
installation.
Platoniq has extensive experience in using Zoom. The user

experience and the breakout rooms allowed us to simulate the
Location space-time (streaming) Zoom
citizen tables, giving a specific space for each one. Platoniq's own
license was used.
Platoniq uses Telegram for instant communications. Three groups

Communication team and
Telegram were set up: coordination committee, work team and democratic
democratic observers
observers.
16
Platoniq uses and has experience with GSuite. A shared work
Working folders to share Drive
folder was set up with the work team and the observers
Platoniq has experience in Miro. Given the short time, a visual

Visual guide WTi Miro
guide was prepared for the team.
Platoniq has extensive experience with Etherpad. The

transparency and the user experience of the collaborative minutes
Collaborative Minutes Etherpad
allow democratic observers to make their notes. Platoniq's own
installation was used.
This format was chosen because it was used for the official
presentation of the organization. In addition, this tool allows
you to comment internally on the slides. It allowed us to carry
Shared presentation and minutes
Google Slides out the step-by-step of the session with the activities for the
taking notes.
congratulation (include videos, training, group activities, links to
individual activities) and for the minutes taker (note the comments
on the desired slide)
The organization offered the Sphinx tool to answer individual

Individual questionnaires Sphinx questionnaires. Different graphs have been used and are attached
to the Report.
Platoniq has extensive experience in Mentimeter. This tool

Ranking Activities Mentimeter allowed us to save time in the different group dynamics where the
objective was to rank items.
The organization offered the Sphinx tool for the exploitation of the
Centralization and exploitation of results and inserting the data. Different graphics have been used
Excel and Sphinx
the results. and are attached to the report. The data was exported to an excel
sheet to do its own data processing (deepen the open questions)
From the organizing committee of Platoniq, different training sessions were offered so that the whole team could
acquire the necessary knowledge to use all these tools.
Application based on role
Role /
Google Sphinx /
Tool Decidim Zoom Slides Mentimeter Etherpad Excel Telegram
Landing page
Program and Give Report

information technical and Help the results
Master Creation Creator and
Project functional multitasking
Work team translation pads for Exploit manager of
Coordinator support in assistant to
training into Spanish observer results groups
the plenary prepare it
Dissemina- room
tion of results
Diffusion of
Scroll
the project
through the
and citizen
event Search for
Communi- Search for
Form comments Export graph
cation Capture comments on - All groups
Observers from the Mentimeter
Manager phrases and the pads
slides
Form images
Campaign
impact 17
Reporting
Coordinator Functional Responsible attending
Responsible Responsible
support support for each citizens
Multitasking for each table for each table
observer to All groups
assistant Certificate Identify to have their to have their Reporting
have their
participate citizen PPT menti results with
pad
Lectures
Document
project Project
Own Dynamize the Explain the Work team
Facilitator Google Slide -
Team adaptation mentimeter pads citizen group
Projection
training
Session Work team

Document
recording Comment on Pass the link group
Notetaker project - -
Answer slides to the table Control table
Team training
questions times
Configure
and manage
Document room
Tech project Manage Work team

Backup Backup Backup Backup
operator Team break out group
training rooms
Tech support
for the team
Decidim 8
Zoom breakout rooms 8
Google Slides 8
Google Drive : 18
Mentimeter 8
Excel 8
Etherpad 8
Sphinx :
Telegram :
These tools allowed the entire team to work collaboratively. In addition, the Miro tool was used in order to create a visual
guide for each session for the different roles of the team in the citizen dialogue.
Finally, the organizing committee prepared all the It must be taken into account that not only was all the
documentation for the event. This documentation, information prepared for the work team, but also for the
together with the training offered by Missions Publiques, citizens and observers.
made it possible to have all the information necessary for
This is visible in the following table:
the successful development of the dialogue.
19
Work documentation
Material Explanation
Guide oriented to the unification of the information in a document and to the

WTI Platoniq development of the Citizen Dialogue step by step. It also offers online facilitation
resources
Landing page of the We The Internet España project, registration management and
Decidim
dissemination of results
Presentation to be adapted
Presentation adapted to the WTI Spain dialogue model for citizen tables
Friday/Saturday
Introduction of topics Folder of videos and documents offered by the international organization
Excel document where the final participants with their identifications are collected,
Citizen tables distribution
distribution by tables
Document with the different links to access the individual questionnaires of the different
Individual questionnaires
sessions on the Sphinx platform
Etherpad Document with the index of collaborative acts for democratic observers
This documentation was distributed as follows:
Delivery of documentation to the different actors
Document
Facilitator Notetaker Operator tech Observers Citizen
/ Role
Guide WTI Platoniq X X X X
Decidim X X X X X
Presentation to adapt
X X X
Friday / Saturday
Introduction of topics X X X X
Distribution of citizen
X X X
tables
Individual questionnaires X X X X
20
To finish the previous organization and ensure

success, the organizing committee offered two training
sessions (using the Decidim platform) to present
the documentation, resolve doubts and simulate the
dialogue. This also allowed training in the different topics
to be dealt with in the dialogue, since, on the one hand,
the training was carried out and, on the other hand,
collective intelligence of the team was used to improve
the theoretical information.
Participants 21
Our mission was to recruit a group of about 100 citizens.

They were supposed to be:
• Ordinary citizens aged 16+, from all backgrounds,

all walks of life. They are not experts and have little
knowledge of Internet policy issues.
• Representative of the diversity of the country.
• Internet users and non-Internet users (because they

live in a region with poor access to the network,
they lack computer literacy, they don’t trust service
providers, etc.).
Communication strategies, One key strategy was to engage key stakeholders to help
us disseminate the call for citizens. We provided help in
impact and recruiting copywriting mails and social media posts and artworks to
make their work easier. This worked really well. Further,
Platoniq. Creativity & Democracy, has a really powerful
Due to the short period of time available to organize
network that helped reach key people.
the event and all the online deployment, we choose an
intense call to action campaign for inviting citizens to We focused on basic and straight to the point messages,
take part in We The Internet dialogues. mostly online and through the following channels:
Channel How Explanation Comentarios
The first one was to announce that we were

looking for 100 citizens to rethink the Future
of the internet . The second, “The largest
global citizens' dialogue in history begins
We made 2 press
Press release today in Spain”, reinforcing the information -
release
of the event and also mentioning all the
participating stakeholders and the number
of total participants. This press release was
also delivered to stakeholders
We had major support through

Goteo.org, a sister project of Platoniq
, a platform for crowdfunding or 22
collective financing and distributed
To a wide range of people, from neighbors
We sent different types collaboration for projects. They
Mailing associations, students unions, research
of malings, all electronic have a quality database, very
centers, local governments, medialabs, etc
participatory and sensible for positive
contribution and covers a wide range
of population in Spain with 103,620
mails.
We worked intensively
through Social Media
We created several artworks to deliver
channels, being @ During the event, we did live tweeting,
through social networks which also
Social Media platoniq twitter the with the most outstanding quotes of
enable us to capture attention and tag key
main account, but also the participants
stakeholders for dissemination
through our Instagram
and Linkedin profiles
We create from scratch

The landing page was powered by decidim.
a totally new landing
org, a free/libre open source participatory
page, with reliable
platform. Participants could find detailed
technological ethics
Landing page information about the dialogues (goals, -
standards that are in the
partners, schedule) and 2 registration
core of Platinq's mission:
forms: for participants to dialogues or
https://wetheinternet.
stakeholders
platoniq.net/
In terms of impact, during the social media campaign, We were able to engage 61 citizens for both dialogues (out
from the 1st October to the 18th October, we sent 63 tweets, of 114 registered) in less than 2 weeks. The collaboration
reaching 92.4k impressions globally and 5.1k impressions with 20 relevant institutions as stakeholder was very
per day. We used the hashtag #WeTheInternet and, when powerful to highlight the dialogues and for outputs for
possible, #WilderParticipation, that is a claim we use to the We The internet Project. The steps that we follow for
encourage democratic and innovative processes. There the fidelization of our participants have been:
are no reliable tools to measure hashtags impacts but it
• Email confirmation of the registration.
was very dynamic through social networks, being used by
• Email 2 days before with the event information and
top notch accounts (stakeholders). There was no impact
the link of the virtual meeting.
from media outlets. The main reason was the extremely
short period for a communication campaign. We forgot to • Email the same day to remind them of the participation
share and encourage democratic citizens and Observers in the virtual meeting.
to use the hashtag #WeTheInternet in addition to tagging
Finally, the total number of participants was 61, with a
ourselves (@platoniq) on our social networks throughout
participation rate of 53.51%.
the event. Next time we must boost our presence in
social networks indirectly through the publications of our
citizens and Democratic Observers.
23
Participants’ analysis
“The main motivation for
In the introduction to the sessions, we were interested in participating in the dialogue has
knowing who the participants were and what relationship
been to share the experience
they currently have with the internet. In this sense, we
carried out two dynamics:
with other citizens. Other
• Individual dynamics: Participants answer a
motivations have been citizen
questionnaire individually, prior to the event. commitment and the intention
• Building common ground: Exploring in the break out that its message reaches the
room what the group could do to make sure their WTI rulers”
experience is miserable / remarkable.
Key findings and open

recommendations
• The population representation by age mostly respects
the state proportion between the 18-69 age groups.
There is a slight under-representation among the
participants aged 18-39 years of 2 to 4 percentage
points and an over-representation of the group of 24
50-59 years of 3 percentage points. No representation
of the population group between 16-18 and +70 years
has been achieved.
• Of the 61 registered participants, 7 have connected

through a smartphone, 1 through a tablet and the rest
through a computer.
• The representation by gender (binary in this case)

of the registered data is 59.5% men and 40.5%
women. In comparison at the state level, there is an
overrepresentation of almost 10 points in favor of
men and against women.
• The representation between employed / unemployed

is in line with state figures, although there is no
representation of sectors such as manual worker,
house person or agriculture / fishery.
• The main motivation for participating in the dialogue

has been to share the experience with other citizens
with 70%. Other motivations have been citizen
commitment and the intention that its message
reaches the rulers with 27% and 18.9% respectively.
• We see how the majority of participants no longer use Open recommendations

services such as SMS, instead intensive use is seen in
Although it was not possible to carry out the citizen’
most services. It is appreciated that age groups> 50
sortition, we have achieved a more representative sample
years old do not regularly use gambling, shopping or
than we thought thanks to the work of the network
search services, as do participants <50 years old. The
of democratic observers and the campaign through
use of the service to find other people is not seen as
social networks. It is undeniable that the sample is not
intensive in this group.
representative of Spanish society and is more specialized
• The participants are quite clear about what the than a more heterogeneous group. Even so, different
internet, fake news, misinformation, personal profiles have been obtained that have enriched the debate
data and privacy means. Doubts arise in terms itself, as the participants comment in the questionnaires.
such as algorithms, artificial intelligence, big data,
cybersecurity and cookies. Where there is more
ignorance is in terms of internet governance, digital The observers highlighted that the use of a code instead
public sphere and machine learning respectively. We of the name made it possible to process the participants’
see how we are in front of a more expert group than data, exemplifying the context of the dialogue. The
normal. participants indicate that the dialogue will go wrong

when the state “politicians” are imitated: use of fallacies,
• In the question about the estimation of the participants
that the dialogue does not work, closing in on a band.
regarding how many people are connected on the
internet. The average results are: 74% in your country
(Spain) and 53% globally.
25
Supporting data
Some participants left some questionnaire questions unanswered. The data has been extracted from the Sphinx platform
and the data has been exported in an Excel book for exploration and to obtain other data.
How often do you …?
Never Sometimes for year Monthly Weekly Daily
SMS
EMails
Messaging
Weather
Social Network
ECommerce
News
Information
Write And Post
Play
Cultural
Find
26
How much do you know about the following terms:
I don’t know this I don’t really I know this very I don’t want to
I know this
at all know this well answer
Internet
Fake News
Disinformation
Internet
Governance
Digital Identity
Algorithm
Artificial
Intelligence
Big Data
Privacy
Personal Data
Internet Cookies
Digital Public
Sphere
Machine
Learning
Internet
Stakeholder
Cybersecurity
For you, internet is..
More an opportunity than a threat Equally an opportunity and a threat
Is..
So, how do you describe it?
I don’t have a clear

Completely disagree Disagree Agree Completely agree
opinion
Entertainment
And Social
Freedom And
Opportunities
Commerce
Industry
Economic
Basic Human
Right
Safe Space
Scientific
Research
Knowledge
27
Political Activity
Dangerous
Harmful
Privacy
Compromised
Part 3
The analysis
The analysis
Given the complexity of extrapolating the physical
format to the virtual, and given the little time we had for
registration, we decided to cut a session out in order to:
• Have the maximum participation in individual

sessions;
• Ask for participation in a dedicated part of the day

(tomorrow) and not necessarily use participants’
lunch break.
• As an action to mitigate the low rate of digital

engagement that currently exists in the network
society.
Session 2: Internet and me 29
Vision
Citizens of the world are far from having a naive or Expected results:
catastrophic view of digitalization. They acknowledge
• A snapshot of usage habits
that the Internet is now an essential part of their life.
• A view of the visions of citizens on the Internet
They are aware of its multidimensionality and see both its
great potential for progress and freedom and the threats • Quantitative results on knowledge / opinions of
it bears, making the digital sphere an unsafe place. A citizens before discussion.
majority trusts the Internet and the applications running
on it. COVID-19 has massively changed how they use the
tool and has made the Internet more relevant than ever “COVID-19 has made the Internet
for them.
more relevant than ever“
Key findings and open • When it comes to the actor of the internet, the
highest levels of trust are for the Academy and civil
recommendations society working on internet issues, with more than
• Thanks to the answers to the question “What is 80% showing signs of trust. The actors where the
the internet for you” we see how the majority of greatest distrust is shown are private companies in
participants agrees to see it as a tool. This agrees with the first place and public administrations, their level
the optimistic view of the participants where they of trust being lower the larger the territory they cover
see that the internet is equally an opportunity and a (international) and higher levels of trust with the
threat by 51.1% and more an opportunity than a threat more local ones (city councils).
by 43.2% and only 2.7% do not know it.
• In the question of which actors should be in charge of
• We see how the majority of participants are more taking care of the internet, we see coherence with the
than 6/10 in access to devices and more than 6/10 in previous answer, since most choose the Academy,
Internet use. We are in front of a group that is used to civil society, technical community and citizens like
connecting and using the internet. you. On the other hand, the majority distrusts private
companies and public administrations.
• When we ask for the level of trust, we see that the lines
and cables that allow data to flow and the services that • 70% of the group has experienced an evolution in
run on the Internet: Applications like the World Wide trust in the internet in recent years. 56% distrust a
Web or phone apps or email have the confidence of little more than before, 32% distrust much more than
48% and 45.7% of the group respectively. The level before and only 12.04% trust more than before.
of trust in the internet in global is only at 37.1% and
• The main fear of the internet is control and the main
the protocols at 20%. No service is trusted by half the
hope is a greater social connection. 30
group.
Open recommendations
As we have detected with the profile of participants, In the context of COVID-19, the Internet has led to an
we see a group that is quite specialized in the internet improvement in the situation for 60% of the participants.
(devices and use). Being able to access information or 34.3% consider that the internet has worsened their
cultural content immediately, as well as being able to situation. We see that the main changes, in order, are in
connect with other people, is valued. This agrees with the studies / training, communication and leisure. In contrast,
fact that the internet is viewed as a tool with an optimistic we do not see a significant rise in e-commerce due to
vision (more opportunity than threat) but there is a low COVID-19. The participants highlighted the increase
level of trust in the services that support it. The trend in older people using the internet, the standardization
detected shows us an increase in mistrust of the internet of remote work, the ease of generating solidarity
in recent years, taking privacy and anonymity issues as channels, among others. Although negative points are
a reference. How many people use pirate programs out also highlighted such as frustration in the use of the
of frustration at not being able to pay for them and have same tools but with a disparity in the level of knowledge
the feeling of being unprotected in cybersecurity? We (especially between people of different ages), loss of
see that the internet is not designed for the use of users, presence in basic systems such as health, less intensity in
but for advertisements. In addition, we must add another social relationships after confinement.
aversion due to a distrust of public institutions by not The physical disconnection at a social level produced by
having faced the ethical use of this. Even so, we detected the use of the internet is also a matter of concern (and
that the participants trust their local administration more which has been increased by COVID-19). Participants
than in the international administration. Participants emphasize that they enjoy leisure in a different way
are committed to academia, organized and specialized when they do not have the internet but that there may
civil society and people like her to manage the internet. 31
be frustration due to not knowing what to do when they
Although the main fear of the group is control, there is do not have internet access, because they cannot contact
hope that the internet will help us facilitate large social other people. For its prevention, solutions such as the
networks to share, cooperate and facilitate. For that, it is Digital Diet (reduce the number of hours connected to the
necessary to work on digital governance. network) are pointed out.
Testimonials
“I am very concerned about how parents upload photos
“Although the main fear of the
of their children on Facebook without knowing what the
group is control, there is hope consequences may be. We have received cases of bullying
that the internet will help us for photos that have been uploaded to social networks
facilitate large social networks to and that end up even in pedophile networks ”.
share, cooperate and facilitate.

For that, it is necessary to work “I absolutely use the internet, but I am in the process of
realizing that if I don’t set limits, life can control us. The
on digital governance. “
subject of algorithms frustrates me and I don’t see the
space to introduce other visions”.
Supporting data What is internet for you?

Some participants left some
questionnaire questions
unanswered. The data has been
extracted from the Sphinx platform
and the data has been exported
in an Excel book for exploration
and to obtain other data. Also, we
use comments from democratic
observers on the etherpad and
comments of the note taker in each
table. You can find data here:
https://drive.google.com/drive/fol-
ders/1CGJ1q4SnH75gw749X51Nex_
Z0B214m8R?usp=sharing.
This session was on Friday and

Saturday.
Which is your fear?
32
Which is your desire?

33
34
Session 3: My data, your data, our data 35
Vision “A data-driven society could

Citizens of the world consider that a data-driven unlock a positive future for all if
society could unlock a positive future for all if four core (1) data are tied to Human rights;
conditions are met: Data should be handled as a personal
(2) there is a straightforward
reflection online and hence be tied to Human rights;
there needs to be a straightforward way of trusting the
way of trusting the data; (3)
data; Citizens want to be able to control and access the citizens are able to control
data; Data Governance should be science-based and and access the data; (4) data
multistakeholder.
governance is science-based and
multistakeholder.“

recommendations
• Only 5% of the group has less than 5 accounts on the • When asked how the group collectively feels about
internet. Most have more than 10 accounts. the data, 90% of the participants think that companies
are collecting too much personal data. In addition,
• Some citizens show that the internet is the best place
80% believe that citizens take risks when they share
to debate. They point out that the diversity of cultures,
their data and that it can be used against them as a
ages, political views, etc. make the internet an open
form of discrimination. In fact, the group believes
space for deliberation.
that only 4.8% are clear about the rights in relation to
• When asked if they believe that the internet has
their data. For this reason, 95% of the group believes
affected their level of privacy and anonymity, the
that companies and institutions should notify
citizens feel that their levels of privacy and anonymity
citizens in an accessible and correct way how their
have dropped. The comments reflect that citizens
data is treated.
are not prepared to address these issues, even if they
want to use their applications.
• After the explanatory session, 47.6% have better

“90% of the participants think
understood the use of the data and 47.6% have not that companies are collecting too
modified their opinion regarding its knowledge. In much personal data”
fact, the direct impact is that 19% of the group will use
the data differently, 14.3% will look at it better and the • When we ask who should have control, access and
rest will continue to do so in the same way. use of digital data, the group mostly prefers the 36
• In the question of how the group feels at the option “I should get to make all those decisions for
individual level when producing online content, we myself”, including the decision to sell my data and
see that more than 60% have doubts as to how this does not mostly prefer that for it to be managed by
data is collected (33% of those surveyed are not clear elected representatives / institutions.
if users have access to their personal data, such as • When we asked participants to rank what they think
your anniversary date). Furthermore, only 20% of the is most problematic in a closed list, we see that the
group trusts the companies that collect the data and greatest concern is in the control of workers and the
28.2% trusts governments. This is consistent with the traceability that private companies have of us. Also,
response that 28% think they have control over their there is fear of control by the state, but it is not as
data and only 4.8% feel that they fully protect their sure that it is using this data to stop the COVID-19
personal data. pandemic.
• The majority of the group believes that the model we

“There is a tension here between should use is “Data as a human right and personal
reflection” with a 3,8/5, secondly “Data as an
the view that the internet is one
infrastructure” with a 3,06/5, third (but very close to
of the best spaces for open and second) “Data as a resource” with a 2,87/5 and finally,
inclusive deliberation and the in the last position, “Data as a labor” with a 2,73/5.
idea that it is currently not a safe • Overall, the use of personal data is viewed by 66.7% as
space.” equal to an opportunity than a threat, 19% see it more
as a threat than an opportunity, 9.5% see it more as an
opportunity that a threat and 4.8% have no opinion.
The entire group of participants has experience using “The Internet is not considered
the internet and manages several accounts. Less than
a safe space due to the role of
half have never had the experience of not being able to
receive an official communication due to not having private companies, the misuse
a digital identity. Still, there is a sense of insecurity and regulatory inaction of the
regarding the loss of privacy and anonymity. There is a administration and the lack of
tension here between the view that the internet is one of
public knowledge.”
the best spaces for open and inclusive deliberation and
the idea that it is currently not a safe space.
It is considered one of the best spaces for deliberation Supporting data

because one should not be afraid to express opinions
PSome participants left some questionnaire questions
online, in the digital world, always taking into account
unanswered. The data has been extracted from the Sphinx
responsibility for actions. Participants believe that it is
platform and the data has been exported in an Excel book
necessary to contribute data to the common good (for
for exploration and to obtain other data. Also, we use
example to fight the pandemic). We can all benefit from it.
comments from democratic observers on the etherpad,
The global vision of the group regarding its data model is
comments of the note taker in each table and a mentimer
like our personal reflection and a human right being my
for ranking activities. You can find data here:
“virtual self”: relationships, behavior patterns, preferences
https://drive.google.com/drive/folders/1CGJ1q4SnH-
... Data is the “me” online. Therefore, they should be
75gw749X51Nex_Z0B214m8R?usp=sharing.
considered basic human rights. Even so, more than half
of the world still does not have the Internet, English This session was only on friday.
predominates on the Internet, when for most people it 37
During this session, participants started by discussing
is not the everyday language and in the network society,
their relation to their digital identity. They were then
majorities occupy more space and minorities must be
presented with four ways of considering data and - as a
made visible.
group - had to assess the pros and cons of these models
The Internet is not considered a safe space due to the before ranking them from the most to the least relevant.
role of private companies, the misuse and regulatory
The four models are the following:
inaction of the administration and the lack of public
knowledge. What we put on the Internet can give rise to • Data as a resource that can be owned: Data is a
manipulation by third parties. It is important from which resource that can be exploited. It can be owned by a
perspective you act against misinformation (it can be person or a company. It can be produced, extracted,
used as an excuse to censor individuals with little power of sold, or bought.
influence). Instead, the possibility of doing so is indicated • Data as Labor: When you post things online or share
from the perspective of finding where the money goes to images, you are performing a small job (the creation
track liabilities. of data)
This tension is evident throughout the session since the • Data as our personal reflection: You are reflected in
video helped the citizen to better understand the data and data about you: Your relationships, your behavioral
an important part decides or considers changing their patterns, your preferences. Data is an online “you.” So
habits regarding the use of the internet. We see, however, it should come with basic Human rights.
an approach to the collective governance of the Internet.
• Data as infrastructure: The increasing importance of
Data for the functioning of society has changed its
nature: It can now be seen as core infrastructure on
which other services and products build on.
38
39
40
Mentimeters Testimonials
“If there were a virus like #covid19 but
in a technological version I am sure
that more money would be invested
in fixing it than what is being done
now because of this pandemic. “
“When we send information for a

specific need, we are more aware of
(for example if we report something
in bad condition to the town hall on
Twitter)”
Table 2 (Friday)
“Sometimes we violate data protection

regulations unconsciously, labeling
people in photographs and / or
sharing their photographs without
your permission.”
41
“Sometimes
we violate data
protection
Table 4 (Friday)
regulations
unconsciously,
labeling people
in photographs
and / or sharing
their photographs
without your
permission.”
Table 5 (Friday)
Session 6A: Exploring artificial intelligence 42
Visión
Disclaimer: This session was tagged as exploratory; we
chose a short version.
The short session focused on a discussion on hopes and

fear concerning AI and an individual questionnaire. The
extended session added an assessment of the Ethical
principles prepared by UNESCO. Results on this session
are based on this more limited qualitative and quantitative
dataset. Nonetheless, it gives excellent insights on the
views of citizens on this topic. Clearly, it demands a
follow-up, more in depth process.

recommendations
• To the question about how artificial intelligence is • The participants detect the following fears:
considered, 63.2% see equally an opportunity and a
8 Very complex to understand, which generates
threat, 21.1% more a threat than an opportunity, 10.5%
distance and a feeling of manipulation due to
more an opportunity than a threat and 5.3% don’t
lack of transparency. Education in technology
know.
is needed to avoid manipulation; literacy and
• When asked how different applications of AI are digital ethics (where are the limits)
perceived as a threat or opportunity, they see it as
8 If there are human biases, as for example on
an opportunity: AI brings a lot of breakthroughs in
racial and gender issues, these errors will be
science and research that benefit humanity 60%, AI
replicated by the machine.
makes life more convenient and enjoyable 42 %, AI
enhances our knowledge and complements / assists 8 Bad approach to AI. Marketing and control.
our social skills by 36.8%. It looks like a threat: Data The relationship with the engineering carried
use is directed by those who want to profit and out by the AI that
considers the humanities as
exercise power 83%, AI will increase discrimination “non-scientific”. That the development and the
against underpriviliged populations 89.5%, We as nomenclature is in charge of the big companies
normal citizens are experiencing a loss of control of the sector.
over our lives because of the complexity of AI-driven 8 Main role of the private sector in artificial
applications 66.6%, AI will add to suffering and misery intelligence. Their non-response to
47%. governments. There is no public initiative in 43
• When we asked what should be the priority for the Internet use-consumption.
development of AI, we see that the majority of responses

agree that it should be driven by sustainability
• The participants detect the following hopes:
(minimize its impact on the environment). If we
look at the answers to the following question, we 9 Initiatives that can compensate / neutralize
see how 78.9% consider AI to be guided by human fears. Initiatives such as the AI code of ethics.
values, 10.5% somewhat important, and the rest do 9 The empowering use of these tools.
not consider it very important.
9 The challenge of using a highly powerful
technology, depending on the use that is given
to it (such as nuclear energy, steam engine, etc.)
9 Organize as a global organization to influence

public control policies.
“Education in technology is
needed to avoid manipulation; 9 Entrepreneurial initiative of the state regarding
AI.
literacy and digital ethics.”
For the participants, the results of the application of AI,

positive or negative, will always depend on the public
policies that have been developed to manage it. The more
society is involved in these public policies, the more
positive and less threatening these results will be.
Although regulation is the preferred option of the “The group believes that right
participants, we see it in the cultural battle for AI, where
now AI is being used to improve
there is a lot of terminology, clichés and themes imposed
by big technology. The group believes that right now AI profits for private companies.
is being used to improve profits for private companies. This reinforces that the group
This reinforces that the group has an aversion towards has an aversion towards AI.”
AI. In addition, the reflection was made that the origin of
technology comes mainly from white, heterosexual and
English-speaking men.
For the participants, hiring ethics experts does not solve Supporting data
the problem unless the incentives and control of these Some participants left some questionnaire questions
technologies are democratic, but it does not remove unanswered. The data has been extracted from the Sphinx
their optimistic vision of progress. They bet on a greater platform and the data has been exported in an Excel book
investment of the public administration to manage and for exploration and to obtain other data. Also, we use
democratize this technology (the administration must be comments from democratic observers on the etherpad
a leader), where it is emphasized that the problem is not and comments of note takers in each table. You can find
use, but its current management and application such as data here:
surveillance or decision-making based on algorithms . In
addition to the little knowledge that exists regarding this
75gw749X51Nex_Z0B214m8R?usp=sharing.
subject.
This session was only on saturday.
44
45
Collective exercise
“Is it possible to build something

that is incorruptible?” 46
Testimonials
“Have we learned from the mistakes
of the past? The steam engine tied the
worker to a work process around the
machine, but this machine had been
designed by humans.”
“Artificial Intelligence #AI will make us

all live better in the long run.”
“The term #AI has been introduced from

marketing from bad faith, so that we
do not talk about control and domain
technologies.”
Session 8: Internet for and with the citizens 47
Vision
Participants have firm hopes and fears regarding the
future of the Internet. They wish that in 2040 the Internet
will be more democratic, inclusive, accessible, and the
digital developments will be at the service of more well-
being for Humanity. They want to avoid the Internet
to take so much place that it leads to health issues,
tremendous unemployment rate, environmental issues,
loss of social interactions, online abuses, cyberattacks. To
reach this desirable future and avoid ending up with what
participants fear the most, a robust governance system of
the Internet is the key. Citizens are strongly supporting a
multistakeholder and global approach as the way to go for
the Internet and its governance. In this landscape, they
consider citizens’ deliberation as a crucial instrument.

recommendations
• The level of trust in the internet has increased globally, on the future of the Internet, 7.1% consider that they
from the initial 37% to the final 57%. On the other do not and the rest have no opinion.
hand, the level of trust regarding infrastructures and
• The overall experience of Citizens’ Dialogues has
protocols has decreased. Web applications, although
been very satisfying. Only one participant would
they have lost mistrust, do not gain confidence either.
not recommend another participant to participate in
• Thanks to the results of the question “How would the next edition and two participants have not had
you rate your level of confidence in…?” We see how a good time, although all consider that it has been
the dialogue has accentuated the difference in trust satisfactory to participate. Where the most skepticism
between citizens / community and private companies is shown is in itself the results will be taken into
/ public administrations. account.
• Most of the participants have more doubts about • Concerning the videos participants think 92% are
their knowledge of the terms initially asked, such easy to understand, 92.2% find it easy to understand,
as “algorithm”, “artificial intelligence”, “big data” or 71% find it helpful and 74% find balanced visions. If we
“cookies”. The understanding of the terms “digital focus on shortness, half think that was short enough
public sphere”, “internet governance” and “privacy” and half have doubts.
has improved for the most part.
• The participants detect the following problems in the
• When asked if they think they have improved future: 48
their knowledge regarding the previous terms,
we see how their knowledge has improved in all
of them. We highlight that 55.2% have improved
their understanding of “internet”, 51.7% of “digital “This dialogue has allowed
governance”, 48.3% of “digital identity”. We can also
citizens to trust more in
highlight the improvement in knowledge of the
terms “artificial intelligence” (34.5%), “digital public themselves to Internet
sphere” (31%) and “personal data” (27.6%). governance. One of the reasons
• To the question of how the participants would why the group was satisfied with
describe the internet, they agree with the three the citizen dialogue was because
definitions: A place for entertainment and social
participants consider that these
interaction, a source for commerce, industry and
economic development and A place where people ‘s
exercises should be repeated
privacy is compromised. There is also a consensus to regularly and expressed surprise
disagree on the definition of A safe space. at being among such a diverse
• To the question “Did you change your mind about group, which has allowed a high
certain topics in the course of the day?” 35.7% have level of debate.“
modified their opinion, 25% are not sure and the rest
maintain their initial opinion.
• 89.3% of the group consider that Citizens’ Dialogues

become part of the normal way of making decisions
• The participants detect the following problems in the • Participants detect the following opportunities:
future:
9 Work less and live more
8 Ecological sustainability, inequality and
9 Governance in the global sphere
disparity of Internet access.
9 Creation of strong links in globally organized
8 Unsustainability of energy expenditure and
civil society (depending on internet access)
emissions from infrastructure.
9 Civil society organizations to preserve rights.
8 The lack of solidarity on the Internet with people
Cooperation with other actors (institutional, for
in diversity.
example)
8 The unsociability of cyberbullying.
9 Huge possibilities at the level of democracy and
8 “How do we create safe spaces for people online participation: generation of deliberative spaces
and who is going to do it?
9 Overcoming the states and the possibility
8 Introduce citizens in decision-making on the of sharing and jointly building knowledge,
Internet. There may be some hierarchy in the overcoming the limits of patents, promoting the
use and access to the internet that entails an contribution
inequality between individuals.
9 Ease of distribution knowledge and skills
8 Develop a professional ethic in the use of this (example: that a
powerful tool (Internet).
9 doctor can help people they cannot physically
8 Rebalancing of powers at a global level (at the reach)
institutional level and at the level of organized
9 Opportunity to work in equality with the 49
civil society).
diversity that the Internet can provide us.
8 The power of companies (that the internet
ceases to be a market of monopolies). The
Internet is a difficult market to control, but it
must be controlled.
8 Net neutrality (not to be regularized to avoid

manipulation).
This dialogue has allowed citizens to trust more in the beginning, they showed more security in the level
themselves to Internet governance. One of the reasons of knowledge of related terms most used in marketing
why the group was satisfied with the citizen dialogue was such as artificial intelligence, algorithms or terms related
because participants consider that these exercises should to the use of the internet such as cookies or big data.
be repeated regularly and expressed surprise at being On the other hand, when it comes to words like digital
among such a diverse group, which has allowed a high governance or digital public sphere, participants are
level of debate. Furthermore,there was general agreement not sure if they have a good knowledge. There is a triple
that this type of dialogue should be extrapolated to other vision to explore between the social impact, at the level
topics such as climate change, accommodation, etc. of social division, global network governance, the digital
sphere as a public space and the environmental impact
such as CO2 emissions generated by the internet and
“There is a triple vision to explore digitization.
between the social impact, at the Finally, a third of the responses tell us that they have
changed their opinion on these issues and a quarter of
level of social division, global
the responses are not sure. The introduction of the topics
network governance, the digital
and their formulation is a key aspect that has been valued
sphere as a public space and the positively, as well as the methodology. The diversity and
environmental impact such as inclusiveness sought by the organization together with
the theoretical preparation of the topics allowed us to
CO2 emissions generated by the
offer an experience that can be described as satisfactory.
internet and digitization.”
50
The participants have a double consensus in defining

what the internet is. On the one hand, a space that allows
entertainment and social interaction and a source for
economic or commercial development. On the other
Supporting data
hand, a space that compromises your privacy and that is
not a safe space.
Some participants left some questionnaire questions
Continuing with the evolution of trust levels in global
unanswered. The data has been extracted from the Sphinx
internet services, we see how the trust level has improved
platform and the data has been exported in an Excel book
globally. Even so, the collective knowledge worked on
for exploration and to obtain other data. Also, we use
in the dialogue has changed the opinion regarding the
comments from democratic observers on the etherpad,
infrastructure service (a part that is more difficult to
comments of the note taker in each table and a mentimer
see) and has shown a little more indifference with the
for ranking activities. You can find data here:
applications.
Regarding the level of knowledge of the different terms, we
75gw749X51Nex_Z0B214m8R?usp=sharing
also observe a trend towards improved results at the level
of confidence and knowledge of collective concepts. This This session was on Friday and Saturday.
result is consistent if we see how concern has increased
in the way they use the internet and how its governance
is perceived. We detected that the participants are mostly
intensive in the use of the internet but not experts. At
51
52
53
54
Mentimeter
55
Mesa 5 (viernes)
Table 5 (Friday)
Pads
Pad Democratic Observer - Table 1 (Saturday)

Conclusions
Operation and methodology

The Democratic Observers have been a key figure for One of the most important challenges of the dialogue
the success of the event. Their participation was felt was to maintain the attention of the participants
throughout the dialogue and their annotations were a throughout the sessions. In this sense, we have verified
great help in assessing the organization of the event and how intensive 4-hour days with practically no breaks
its virtues in a global way. Having the facilitators and and videos of more than 10 minutes make it difficult to
note takers has been an essential support that we value maintain concentration throughout the session. For
immensely. We recommend training a team with these future dialogues, the Observers suggest incorporating
profiles for future similar projects. methods of simultaneous and collaborative participation
(such as post-its on Miro, Slido, Jamboard...) in addition
As a suggestion for future events, alliances should be
to sequential interventions, further encouraging the use
established with organizations from different social
of chat to share notes during the videos.
sectors interested in the topic of dialogue, as well as
marginalised groups or minority groups. At Platoniq we Thanks to the training of the organizing team to the
have the expertise in creating these alliances from mutual facilitators and the capabilities of the Platoniq team, the
trust and not from instrumentalization, from which adaptation of the dialogue to the virtual model was carried
information on democratic innovation can be exchanged out successfully, despite the added difficulty of having to
in the digital framework. use a great variability of technological tools and the little
time planning available.
57
The results to censor individuals with little power of influence).

Instead, there could be a possibility of generating such
This dialogue has allowed citizens to have more trust in control from the perspective of tracking where the
themselves regarding Internet governance. One of the money goes in order to track liabilities. Another example
reasons is that this group is satisfied with the citizen is the cultural battle for the story of new technologies and
dialogue and considers that these exercises should be concepts that emerge from the internet such as artificial
repeated regularly and expressed surprise at being among intelligence. In this case, terminology associated with this
such a diverse group, which has allowed a high level of concept is recognized for large technology companies
debate. Furthermore, it is agreed that this type of dialogue with the objective of accumulating profits. For this
should be extrapolated to other topics such as climate reason, they are committed to greater investment by the
change, accommodation, etc. public administration to manage and democratize this
The results show a double consensus among the technology (the administration must be a leader), where
participants in the definition of what the internet is. it is highlighted that the problem is not its use, but its
On the one hand, a space that allows entertainment current management and application such as surveillance
and social interaction and a source for economic or or taking algorithm-based decisions. This adds to the little
commercial development. On the other hand, a space that knowledge that exists regarding this subject.
compromises your privacy and that is not a safe space. Finally, it should be noted that the Citizen Dialogue has
These definitions coincide with the trend of improving influenced more than half of the participants, changing
trust and knowledge towards collective concepts such as their opinion regarding the different topics or presenting
digital governance, or digital public sphere. The Internet more doubts than at the beginning. The introduction and
is considered one of the best spaces for deliberation training of the different topics has been key and has been
because one should not be afraid to express opinions valued positively, as well as the applied methodology. The 58
online, in the digital world, always bearing in mind diversity and inclusiveness sought by the organization
the responsibility of actions. The tension is perceived together with the theoretical preparation of the topics
between the consideration that the internet is one of the allowed us to offer an experience that can be described
best spaces for open and inclusive deliberation and the as satisfactory.
idea that currently the internet is not a safe space.
Platoniq will continue to activate citizen dialogues on the
The global vision of the group is that the data is a future of the Internet during 2021 and looks forward to
reflection of their “virtual me” (my relationships, my continuing to collaborate with Missions Publiques and
behavior patterns, my preferences… ”. The data is the“ me the network of national partners on upcoming challenges.
”online. That is why they consider that data processing
should be regulated as another basic human right. Even
so, it is pointed out that half the world still does not have
the Internet. English is the predominant language on
To go further
the Internet and for most people it is not their habitual
language. In the network society, the majority occupy To roll out your own dialogue, please find all the
more space and minorities must be made visible. The necessary resources here:
wetheinternet.org/resources/
The Internet is not considered a safe space due to the role
of private companies, the misuse and regulatory inaction
If you want more information about this event visit
of the administration and the lack of public knowledge.
our website:
What we put on the Internet can be manipulated by third
https://wetheinternet.platoniq.net/
parties. It is important to analyze from what perspective
to act against misinformation (it can be used as an excuse
Table of proposed improvements

The following table shows the different improvements that we have detected during the dialogue:
Improvements detected by democratic observers
Session 1
Improvement Type Improvement Plan Impact Actions
Improve the
Music to liven up the Timing, pace and environment, overall
Positive feedback In line with the event
initial wait attention mood, reduce negative
emotions
Avoiding high levels of Overbooking Improving balanced

Planning the session Pre-session planning
digital absences registration system participation
Introduction of the Show group diversity Finding connections

Balanced participation Prepare icebreaker
participants through icebreakers with other participants
Age diversity is detected Recruitment strategy in

Age diversity Balanced participation Inclusiveness of voices
in the tables. this area
A good practice is to
Identification of users More inclusive digital Have registrations prior
identify users with a Respect for privacy
without their name participation spaces to the session
random Id
Improve the balanced

Too many women participation of the Possible feeling of 59
observers at some Balanced participation citizen's roundtable by being the subject of an Mitigation strategies
tables becoming a stakeholder experiment
in a process.
Non-verbal attitude of Cohesion of the non-

not listening carefully Timing, pace and verbal attitude of the Feeling of being The prompter should
to the videos by the attention participants with the together have the video off
facilitators. team.
As the video gets

Timing, pace and Adjust times in the longer, participants Pilot test to check
Length of videos
attention video to stay attentive show a nonverbal duration of videos
attitude of not listening
Session 2
Provide more
That participants do
information prior to the Feeling of not yet
Too much introduction Session planning not read what is sent
event so as not to have having started
to them
so many introductions.
Improve the Balanced

Participation of the The debate is driven
Heavy Internet user Special recruitment
Balanced Participation citizens' roundtable from similar points of
bias strategy at this point
resulting in a more view
representative sample.
Explore some method

Timing, pace and of simultaneous Reduce the question- Have the necessary
Long interventions
attention and collaborative answer dynamic roles
participation.
The opening dynamic of

Constant references Improve the feeling of Preparing the team
how could it go wrong?
to other colleagues' Balanced Participation a safe space to express and working with
can influence the
comments your opinion participants
outcome
In the map exercise, the

Facilitator/lead Preparing templates for
Timing, pace and participants only have Feeling of participation
manager handles the tracking and having a
attention to include the team and listening
tools note taker
appointed members
In the exercise of what

Connecting emotions
More inclusive digital the Internet is, it is Humanizes and brings Preparation of session
with complex subject
participation spaces connected to everyday the concept closer facilitators
matter
ideas
Session 3
Youtube video
embedded in a Google
Identification of a
Technical problems Presentation that is
Common technical technical problem as Download the video or
with the introductory displayed a sharing
problems a pattern not to be send it before 60
video screen and also has
repeated
a subtitle, many risk
factors.
Incorporate reactions to Helps break the ice in Helps break the ice in Prepare time for video
Activities you can do
the video the discussion the discussion questions
Facilitation should be
in an unbiased space
More inclusive digital and not position itself Risk of bias towards Neutral vocabulary on
Neutrality in the debate
participation spaces in such a way that the one position the part of facilitation
conversation goes only
to one side or the other.
Report what the scoring Screening to explain the Feeling of not knowing Explanation with legend
Tools
system represents. scoring system what you are voting for on the slide
Feeling that they can

Detection that can It should be displayed
be influenced in some
Results of "live" ranking Tools influence other once all participants
way if the majority favor
participants have voted.
options
Facilitates follow-up and Feeling of enhanced

Time, rhythm, and Preparation according
Use templates increases participant monitoring of the
attention/ tools to the session
input framework
Training to level the Pre-preparation of

Balanced Participation / That all participants
Ready-made resources different levels of resources for the
Session preparation have the same level
knowledge sessions
Session 6A
Too much text and a Previous preparation of

Dense presentations Tools Improve graphic image
feeling of being loaded visual resources
Use a more neutral Feeling that the

vocabulary or draw vocabulary used is Previous preparation of
Video neutrality Session preparation
the history of artificial more associated with the sessionliterature
intelligence marketing concepts
Session 8
Being able to offer the Give autonomy to

Breaks when there is Time, rhythm, and Attention and timing to
group a break if they groups to plan mini-
intensive activity attention/ tools improve participation
are very fatigued breaks
Feeling of fatigue of
Videos too long and Time, rhythm, and The videos have been participants due to time A different approach to
dense attention/ tools very long and dense and density and limited training on the topic
time for discussion.
Questionnaires at the
Present the Some participants
Mid-session Time, rhythm, and end of the session and
questionnaires at the finish, others need
questionnaires attention/ tools
end of the session. more time
possibility of settling 61
doubts.
In several roundtables it
The discussion should The discussion should
was detected that some
be balanced or an be leveled or an
Streamlining the debate Balanced Participation participants may not
integrator role should integrating role should
participate for fear of
be sought be sought
not "being experts"
Conclusion
Feeling of not seeing

the contributions that Having roles that
Show results Activities you can do Show raw results
have been made in the prepare raw data
dialogue
Having tools that

Show timer for Time, rhythm, and Show time to Helps participants self-
enable the display of
participation attention/ tools participants manage their time
time
Using inclusive
A space where To prepare the
More inclusive digital language, a democratic
Safe space expressing your voice is facilitation team in this
participation spaces and inclusive view of
not a threat sense.
voices
Advance preparation
Recruitment of Recruitment is required Greater diversity in Have the necessary

Balanced Participation
participants for at least 1 month participant tables time or not assume
They must be alliances

Partnership with Establishing
based on trust; it is Greater diversity in the
entities of invisible Balanced Participation partnerships prior to
necessary to offer participants' tables
sectors events
digitalization.
Transcribe sound to Time, rhythm, and Fast transcription from More efficient digestion Search for tools that
text attention/ tools sound to text of results allow it
Capture the
Integrate notifications conversations Participants can view Have a Decidim ready
Tools
in the event of different live their contributions live with Notify plugin
participants
Spain is culturally closer

to Latin American
countries than to
many European To have a network
Facilitate self-training,
countries, and there planned by the
To have a more cultural content generation,
Advance preparation could have been an organization to share
vision translations and 62
initial and subsequent with the different
comparisons.
coordination with other countries.
national partners to
facilitate, for example,
self-training.
Introduction
Put a watermark with

At the beginning of the At the beginning of the
the hashtag on the
event share the hashtag event share the hashtag
Share the event hashtag Starting the session presentation and
and announce that it and announce that it
announce that it will be
will be shared will be shared
shared
Sharing sound only

Playing music and not
using the Zoom Test the sound if you
Sound System Tools listening to it well can
tool and having the share a music channel
generate frustration.
microphone off
Introduce the figure Announce in the

Starting the session / Facilitate technical Resolution of
of the note taker as a introduction of the role
Team roles support for participants participants’ doubts
support for the groups. their functions
Dynamic sessions
Time, rhythm, and Sharing of forms (if Do not cut the group
Form at the end of the
attention/ tools / any) at the end of the dynamics and achieve a Plan response
session
Planificar la sesión session higher rhythm
Tools / Planning the

Individuals who want to To achieve a more Open the debate in
session / More inclusive
Non-oral participation participate exclusively inclusive digital Platoniq and search for
spaces for digital
in nonverbal channels participation space. tools
participation
Probably all citizens

who registered but did A large proportion Designing other forms
Participants not present Planning the session not show up could be could have contributed of participation with
contacted for another in other ways. absent registrants
form of participation.
While the facilitators

So that we can easily should not be the
Improve the facilitators'
List of participants by look up codes, even reviewers, another role
Team roles sense of control and
tables to facilitators when there are table should be provided at
resolution of doubts.
changes. each table for them to
do.
In the event that the

number of rooms per In the organization
Improving the internal
Establish which group is not covered, of the team, the
organization and
teams are dropped if Team roles it must be previously prioritization of
management of the
participation is low established which the teams must be
different rooms
teams will not be able established
to facilitate the activity.
63
Democratic observers
It would show where

Facilitation and the pads are for the To have a space for
Integrating pads to transparency of the observers and the assemblies where
Session planning / Tools
Decidim meetings management and use citizens can visualize meetings with pads are
of the pads the pads in real time created.
and afterwards.
Provides quality
Helps to energize the To have a network of
Facilitation of the discussion and
Planning the session group of participants in democratic observers
participants resources for
the discussions for the event.
participants
What happens next

Platoniq intends to continue activating citizen dialogues A dialogue with these characteristics requires maximum
on the future of the Internet during 2021-2022 and looks transparency, so Platoniq’s commitment will always be to
forward to further collaboration with Missions Publiques make them 100% open, with open source citizen platforms
and the network of national partners in the coming future. such as Decidim.org. A platform that takes deliberation,
collaboration and decision to a multitudinous dimension,
In addition, given the highly positive experience with the
with thousands of people participating in real time.
observers, we want to continue co-learning with them,
applying the improvements suggested during the We The Citizen dialogues are key to CITIZEN EMPOWERMENT,
Internet dialogue. We will continue to work with them in allowing citizens to become fully aware of the impact of
the creation and development of new local dialogues. their participation and the technologies they use in the
development of society.
From this dialogue, which we could consider a pilot
project of what, we hope, will be a long journey of many Do you want to empower citizens to get involved in
more citizen dialogues, we gather the mandate of the public affairs by guaranteeing the right to information
participants who asked to expand this type of discussion and encouraging deliberation? Let’s get going!
to more topics, such as climate change or housing. We
intend to make the model sustainable and replicate it in
new scenarios during 2021 and 2022. We are developing
ideas such as #WeTheClimate or dialogues to alleviate the
political disaffection of young people #WeTheYouth.
“From this dialogue we gather 64
Given that at Platoniq we advocate citizen assemblies
the mandate of the participants
elected by civic sortition as a tool to implement
collaborative governance in our societies and move who asked to expand this
towards a participatory democracy, we believe that type of discussion to more
these dialogues can function as a prelude to such citizen topics. We intend to make
assemblies and other participatory processes, given that
the model sustainable and
their procedures are less complex and there is more room
for innovation. replicate it in new scenarios.
At the present time, more and more citizens’ assemblies
We are developing ideas
are being held in more and more places to address issues such as #WeTheClimate or
of public relevance, such as the climate crisis or the #WeTheYouth, dialogues to
management of the global pandemic. We believe that the
alleviate the political disaffection
agenda of these assemblies should be consensus-based,
rather than institutionally mandated. For this reason,
of young people.”
we are committed to activate previous dialogues for the
co-creation of the agendas of the assemblies.
Local partners
65
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Citizen Dialogue

on the future of the Internet

Part 2: The event...........................................................09

Part 3: The analysis....................................................... 28

CC BY-ND 4.0 license

You may reuse and share this information free of charge

Any inquiries regarding this publication should be sent

Head Facilitator: Pau Parals. 03

Written by: Pau Parals, Susana G. Noguero, Olivier

held prior to 2020.

This publication is available on our website at:

“#WeTheInternet is the largest

The objective is to build a bridge

“Institutions and policy makers

Citizens challenge them with

Deliberative democracy is just

Let’s debate, let’s mix and

The presence of democratic observers is a highly

“The combination of collective country. We estimate that it takes a minimum of 2 months

Having a guide for the recruitment of citizens in the

facilitation methodologies and in their training and could further improvements.

bring a lot of knowledge and experience in this role, being

Although the methodological materials received were

The citizen dialogue was initially designed to be held in

It should be added that the participation system of

from physical citizen tables to virtual citizen tables. In a

At each citizen table, 2 or 3 democratic observers had

Initial table WTI Table WTI Spain

1-2 Facilitator 1 Facilitator

Rotative notetaker 1 Notetaker

While we set up the work team, we were able to redefine

Initial proposal WTI Adaptation WTI Spain 14

Internet and I Internet and I

Internet by and for citizens Conclusion

This decision, run by the organizators, allowed us to

Day 1 - 16th Oct Hour Timing Activities

15’ Hello plenary!

Group work: deliberation

Break 11:30 - 11:40h 10’

Group work: onboarding

Day 2 - 17th Oct Hour Timing Activities

15’ Hello plenary!

Group work: deliberation

Break 11:30 - 11:40h 10’

6A: Exploring AI 11:40 - 12:10h 30’ Group work

Need to be covered Name Justification for choice

Platoniq has extensive experience in developing the Decidim

Platoniq has extensive experience in developing the Decidim

Platoniq has extensive experience in using Zoom. The user

Platoniq uses Telegram for instant communications. Three groups

Platoniq has experience in Miro. Given the short time, a visual

Platoniq has extensive experience with Etherpad. The

The organization offered the Sphinx tool to answer individual

Platoniq has extensive experience in Mentimeter. This tool

Application based on role

Program and Give Report

Session Work team

Tech project Manage Work team

Zoom breakout rooms 8

Guide oriented to the unification of the information in a document and to the

This documentation was distributed as follows:

Delivery of documentation to the different actors