PROFESSIONAL SUMMARY

* Highly results-driven, detail-oriented, versatile technical professional with

over 20 years of strong working knowledge and experience in the Technology & Net
working fields
* Networking experience has included hardware and software, design and implement
ation, administration, connectivity, remote access, wireless networks, internet/
intranet design and administration
* Strong "hands on" technical knowledge of Microsoft software
* Excellent diagnostic skills to identify, troubleshoot, and resolve Microsoft p
roblems, with extensive expertise in trouble shooting and support for both hardw
are and software
* Technical manager with detailed hands-on experience to ensure effective decisi
ons and project management
* Technical training of individuals, small groups and formal classroom courses w
as included in most position responsibilities
* Have taught courses for several local technical schools in various computer cu
rriculums as well as traveling throughout the U.S. as a Technical Trainer for Mi
crosoft courses
* Training aspects have included course development and course enhancement inclu
ding written and visual components with heavy use of PowerPoint slide presentati
ons

CERTIFICATIONS
* MCSE, Microsoft Certified Systems Engineer
* MCP+I, Microsoft Certified Professional+ Internet
* CNE, (Novell) Certified Network Engineer
* CERTIFICATES from many continuing education courses, online courses and self s
tudycourses

EDUCATION
* BS, Mechanical Engineering, Texas A&M University, College Station, TX
* Computer Science, some graduate work while employed by Webster University, Alt
amonte Springs, FL
* Electronics Technology, undergraduate continuing education, Valencia Community
College, Orlando, FL
* Extensive reading of many technical trade journals and online technical newsle
tters, books and websites on a ongoing basis as continuing education

MILITARY EXPERIENCE and SECURITY CLEARANCE

* Top Secret cleared, granted Secret Clearance in military while working in Weap
ons System Analysis projects, stationed at White Sands Missile Range, NM
* Was assigned to a special program (Scientific & Engineering Personnel Utilizat
ion) because of my engineering degree and two years of field experience
* Was responsible for the detailed collection of data, followed by computer anal
ysis of the data which was incorporated into a report submitted to my section ch
ief

PROFESSIONAL EXPERIENCE
Professional experience is detailed on pages 2 & 3
Page 2 - Resume of Stephen K. McHaney

PROFESSIONAL EXPERIENCE
Position 1
Comcast Corporation
Customer Service Representative
* Position was providing telephone support for customers having problems with Co
mcast services or computer configuration problems
* Duties were to answer calls from customers and provide direct support by telep
hone
* Products included High Speed Internet, VOIP Telephone Service and Cable TV Ser
vice
Position 1
Symantec Corporation
Enterprise Technical Support Engineer
* Position was Technical Support Engineer for Foundation Availability Solutions
Support Team (FASST)
* Duties were to answer calls from customers and provide support by telephone, e
mail and remote access
* Products included Storage Foundation for Windows - Disk management, High Avail
ability option - Server clustering, Volume Replication - Real time remote backup
, Application Agents for Exchange & SQL - Clustering support for these applicati
ons
* Required frequent assistance to customers with server and network troubleshoot
ing and configuration

Position 2
Polytechnic Institute of America
Head of Department, Computer Technology
* Was initially hired as Network Administrator, then made head of the new Comput
er Technology Department
* Responsible for all network and computer hardware maintenance and repair
* Responsible for interviewing and selecting instructors for Computer Technology
* Taught courses in absence of assigned instructors

Position 3
MCN Enterprises, Inc.
President/Owner
* Operate my own small business as an independent consultant in networking to sm
all and medium size businesses and accept assignments as a contract Network Admi
nistrator or Technical Trainer
* Design and setup the networks for my customers, while training them to handle
the day to day operations of their networks
* Recent contract jobs include upgrades and migrations from NT to 2003 Server, u
pgrades and migrations of mail systems to Exchange Server 2003, installation of
Active Directory, and trouble shooting all of the above
* Work either in a consulting capacity or as a hands-on administrator, including
teaching clients or staff as the job progresses

Position 4
Langan Enterprises, Inc.
Technical Trainer
* Was initially a subcontractor; later hired as full time employee by Langan
* Was in turn subcontracted to Global Knowledge Corporation as a Technical Train
er, teaching week long courses to IT professionals at locations throughout the U
.S.
* Courses originally included Exchange 2003, Active Directory 2003, and Trouble
Shooting Server 2003 and Windows XP. All courses were hands on with approximate
ly 50% lecture and 50% lab
* Was one of only four instructors authorized to teach the Exchange course, whic
h included material on design including Front End/Back End architecture, Cluster
ing and SAN usage, and through the lab segments, allow students to setup their o
wn Exchange organizations
Page 3 - Resume of Stephen K. McHaney
Position 5
International Academy of Design & Technology
Computer Networking Instructor
* Part Time Instructor in the networking department for a variety of Microsoft c
ourses such as Windows Desktop Operating Systems, Windows Server Operating Syste
ms, Windows SQL, Microsoft Project and various other Windows networking courses
including Exchange 2000
* All courses were accredited college credit courses and included lab elements
* Courses were also designed to lead students toward getting their MS certificat
ions

Position 6
MCN Enterprises, Inc.
President/Owner
See position 3 description
Position 7
ABP, Inc. / StaffAmerica, Inc.
Network Administrator
* My initial assignment was to upgrade the primary servers to a Windows 2000 clu
ster and install an Exchange server to handle our email and calendaring
* Administered all aspects of network utilization operation in Apopka location
* Built and/or maintained all servers, workstations and network printers
* Performed all user maintenance and help desk support functions and administere
d the telephone and voice mail systems
* The company grew from servicing a payroll of 4,500 employees to over 20,000 em
ployees during my employment, with no need for increase in IT staff
* Provided advice, data, information, and solution approach to management for co
ntinuous improvement in operational efficiency and effectiveness
Position 8
State of FL, Dept. of Children & Families
Distributed Computer Systems Analyst - Coordinator (MIS Supervisor)
* Position was as one of two MIS supervisors for the District 7 (Seminole, Orang
e, Osceola, Brevard counties) MIS department
* Was responsible for supervising seven full time and several part time network
technicians, supporting multiple LANs serving over 1500 users throughout the dis
trict
* Was Project Manager for the Web Development project for both the District Inte
rnet Web Site and the District Intranet Web Site, which became the model sites f
or the remaining districts in the state
* Helped supervise the final conversion of all field service centers from mainfr
ame terminals to interconnected LANs and network workstations
Position 9
Webster University, Central Florida Region
Regional Network Administrator
* Was responsible for building, upgrading, administering, and supporting over 10
0 systems and six LANs on four campuses in Orlando, Altamonte Springs, Ocala and
Lakeland
* Performed the migration of the Orlando and Altamonte Springs networks from Nov
ell to Windows NT4, and installed and setup the Windows NT4 networks at the Lake
land and Ocala campuses
* Supported the WAN equipment as well as the telephone and voice mail systems
* Computer Science program enrollment increased by almost 50% during my employme
nt, largely due to my expansion and enhancement of the computer labs available t
o students