Terrence Peake

38 Cross Club Dr * Greenville, SC 29607

(864) 640-6674 * terrencepeake@kw.com

RETAIL MANAGEMENT
Results-driven, customer-centered department leader with 13+ years of experience
in supervisory positions. Verifiable talent for maintaining profitable retail
operations, with success in capitalizing on growth opportunities, implementing p
romotional/marketing strategies, and upholding fiscal intergrity. Articulate co
mmunicator and effective trainer skilled in achieving employee buy-in on organiz
ational goals. Respected trusted department leader who upholds the highest ethi
cal standards.
Core skill areas include:
CUSTOMER MANAGEMENT - PERFORMANCE MANAGEMENT - INVENTORY CONTROL/SHRINKAGE
CUSTOMER SERVICE/LOYALTY - IN STORE PROMOTIONS -CUSTOMER SERVICE/LOYALTY
STAFF TRAINING & MENTORING - BUYER BEHAVIOR / AWARENESS -VISUAL MERCHANDISE DISP
LAYS-NEGOTIATIONS
PROFESSIONAL EXPERIENCE

Best Buy - Greenville, SC

1997 - present
Specialty retailer of consumer electronics.
Product Process Supervisor (2009 - present)
Responsible for six departments overseeing staff of 35 covering inventory, merch
andising, loss prevention, media, cycle count and delivery. Key areas of respons
ibility include training, mentoring, performance management, and career developm
ent with employees
* Participate in train-the trainer sessions at corporate office
* Maintain close partnerships with vendors for assurance of marketing and merch
andising per company and contractual agreements.
* Builds shrink culture through timely receiving, paperwork management ex. Bols/
Bom, Loss & Damage claims, cycle counts and validates coaching behaviors with al
l associates through the use of shrink Customer Experience Evaulations.
* Engage employees utilizing strategic planning of department activities to prov
ide a customer friendly atmosphere having product availability easy and accessib
le.
* Created a $17 million dollar growth over the span of 13 years making this stor
e the highest generating revenue store in the district (13 stores).
* Highest department viewpoint score in present store with a 4.14 out of 5 for 2
010
* Direct sales and offers business solutions to customers and entrepreneurs.
* Assists upper management in resolving complex customer issues
Merchandising Supervisor (2006 - 2009)
* Conducted weekend trainings and team meetings for ongoing employee development
as well as train on key store goals and company growth strategies.
* Responsible for selling various products and solutions to customers and cross
training to learn all store sales departments
* Led weekly leadership meetings and updated peers and management with revenue d
rivers and drainers. Sought resolution for missed opportunities through creation
of department action plans.
Product Process Supervisor (2004 - 2006)
Supervised a staff of 25 in the areas of merchandising, inventory, delivery and
loss prevention.Cross trained staff to perform all essential functions of each d
iscipline.
* Minimized Loss and Damage claims in customer homes by 50% within 30 days throu
gh talent selection, use of a specialty coach and customer surveys.
* Involved in hiring proceedings such as job fairs and orientations
* Offers products and solutions to customers and closes sales.
Merchandising Supervisor (1999 - 2004)
Supervisor of a staff comprised of 6 employees in merchandising and customer ser
vice.
* Provide vendor support through timely and proper execution of product displays
and planograms.
* Most Valuable Person honors in 1999 and 2000
* Selected in 2000 to manage a crew in NY to open a new Best Buy retail segment.
* Nominated to participate and complete 2 leadership development courses and wro
te a mission statement that was later adopted.
* Selected as best merchandised store in the district in 2002. Best out of 12.
* In 2002 helped store to achieve its first district banner in 4 years in sales.

Merchandising Senior (1998 - 1999)

Reported to the Merchandising Supervisor and supported department activities in
his absence.
* Maintained functionality of store displays and received level 2 certification
in order to perform complex trouble shooting.
* Involved in the selection of talent through conducting job interviews and host
ing new employee trainings.
* Coached employees on current strengths and worked to develop areas of opportun
ity by targeting specific behaviors and corrected through step-by-step approach
and follow up.
Merchandising Sales (1997 - 1998)
Worked as a part time sales associate and was cross trained and promoted to merc
handising.

Keller Williams Realty, Greenville, SC 2007-present

Real Estate Company.
Realtor

EDUCATION
BACHELOR OF SCIENCE IN INTERNATIONAL BUSINESS
STRAYER UNIVERSITY, GREENVILLE S.C CAMPUS-CLASS OF 2011 (FALL)
Associates in Business Management Administration
Greenville Technical College, Greenville, SC
Professional Training:
Licensed residential S.C real estate agent

Computer Skills:
Windows Vista, MS Office Suite, Excel, Power Point
Affliations:
Greater Greenville Association of Realtors
South Carolina Association of Realtors
National Association of Realtors
Member of Greenville Chamber of Commerce