Brian S Saripkin

253 Lamplighter Lane

Marietta, GA 30367 bs10992ec@westpost.net Cell: 404-644-0329
* Dedicated loyal service industry manager with 12+ years of experience in enter
tainment, food and beverage, and hospitality service settings. Consistently prov
ide high customer satisfaction, improvements to the bottom line and turnaround o
f underperforming operations.
* Respected builder and leader of guest-focused teams; instill a shared, enthusi
astic commitment to higher standards of service as a key driver of company goal
attainment. Lead by example and ensure the execution of all safety, security, qu
ality and store operations policies.
Areas of Proven Strengths
FEC Operations Management
Complaint Handling & Resolution
Customer Service Management Teambuilding & Training
Customer Satisfaction Enhancement
Sales & Margin Improvement Front of the House Supervision
Cost-Reduction Strategies
Scheduling
Professional Experience
Andretti Indoor Karting & Games - Roswell, GA 12/06 to 10/10
Assistant General Manager, 8/07 to 12/10
Previous Position: Corporate Event/Track Manager, 12/06 to 8/07
Promoted to asst general manager position to delegate daily operations amongst a
management team of 6, train and supervise 75+ hourly employees. Created an envi
ronment in which guests enjoy high levels of service and employees are motivated
to deliver over the top service. Manage front-end operations to ensure friendly
and efficient transactions at cashier. Selected Contributions:
* Won "Service Excellence Award" for instrumental role in driving record-high re
peat sales increases for our property, propelling our model past all expectation
s for 2009.
* Reduced staff turnover by 18% in 2009, benchmarking improvement in staff reten
tion due to the success of employee-development and morale-building programs.
* Elevated store's guest-satisfaction index from 81% to 93% within two years; en
sured the swift resolution of customer issues to preserve customer loyalty by cr
eating a comprehensive feedback survey.
* Exemplified the second-to-none customer service delivery for which the Andrett
i name is globally renowned in all interactions with fans as well as customers.
R&S Report Co, LLC. DBA Sportwcrew.com - Alpharetta, GA 09/01 to 8/06
Project Manager
Previous Positions: Assistant Copy Editor, HighRoller Magazine
Advanced to increasingly responsible positions, culminating in a management role
, with oversight for 3 full-service nationwide marketing campaigns. Directed man
y nationwide marketing campaigns for numerous online sites such as Bodog.com, Ro
yalVegas.com, Pokerstars.com. Supervised 18 employees and managed P&L, sales, in
ventory, merchandising and cost controls. Maintained high standards in safety an
d complied with regulatory guidelines. Selected Contributions:
* Transformed an operation that was posting slight annual losses to achieve $59K
+ in profits within one year. Met or exceeded all sales targets despite increase
d competition presented by other marketing options for our clients.
* Introduced training programs that enhanced employee performance and helped bui
ld a motivated workforce.
Education and Training
Lynn University - Boca Raton, FL 9/98 to 5/01
Earned 78 credits;
Training: I have completed courses and seminars in customer service, sales strat
egies, inventory control, loss prevention, time management, leadership, performa
nce assessment and food safety.