SUSAN M.

STEINS
69-11 65th Drive * Middle Village, New York 11379
718.894.1837 * ss6170da@westpost.net
TELECOMMUNICATIONS NETWORK PROVISIONING & DESIGN
Highly skilled telecommunications specialist with over 20 years of experience de
signing, provisioning, and installing complex networks and network circuits. Str
ong talent for creating network designs that meet customer needs and align with
business requirements. Adept at building relationships with vendors external tel
ecommunications providers in order to secure necessary services while negotiatin
g optimal terms and pricing. Proven history of reducing costs and improving effi
ciencies by identifying and eliminating problems with existing networks, interna
l processes, and vendor contracts.

Telecommunications Provisioning * Network Design * High Speed Broadband Circuitr

y * Circuit Design
Project Management * Vendor / Partner Relations * Facility Planning * Circuit Or
dering * Network Capacity
Negotiation * Resource Allocation * Cost Control * Continuous Improvement * Spec
ial Services / Private Line
Carrier Tracking * Network Implementation * Requirements Management * Testing *
Network Administration

PROFESSIONAL EXPERIENCE
2009-2010: Involved in ongoing volunteer activity, as well as continuing educati
on on new industry developments and technologies.
IPC NETWORK SERVICES, New York, New York * 2007-2008
Developers of global financial trading communications systems / services, with m
ore than 3,600 customers.
Network Designer
Developed and designed a wide range of telecommunications circuits, including DS
0s for voice trader lines, 100 mgbs for Ethernet, and VoIP. Reserved capacity on
the IPC backbone, or sourced, priced, and gained approval for backbones from ot
her carriers as needed, with full authority over all stages of the order process
. Performed installations and testing. Managed requests to lease facilities from
external telecommunications providers. Designed and executed plans for internal
telecommunications facilities, which aligned with specifications from network d
evelopment teams.
Selected Achievements:
* Reduced expenses by $200,000 in 2007 alone through an ongoing project to ident
ify, move, and disconnect underutilized T1.5 pipes for voice trader lines.
* Saved $750,000 via a migration project for the top 250 customers. Reengineered
and deployed new network facilities with 24-channel voice private lines.
* Ensured optimal pricing for external services through negotiations with provid
ers.
* Served as primary interface with telecommunications vendors, driving upgrades
and improvements to systems as instructor / trainer / SPOC.
WESTCOM CORP, New York, New York * 2002-2007
Worldwide financial trading communications systems company, staffing 110. Now a
part of IPC.
Network / Circuit Designer (2004-2007)
Installation Coordinator (2002-2004)
Managed backbone orders from the network design group. Communicated with key con
tacts from external carrier partners to obtain backbones and ensure endlink inst
allation. Allocated tasks to the test and turn up group, including deploying fie
ld technicians to customer sites. Tracked and evaluated test results.
SUSAN M. STEINS * Page 2 * ss6170da@westpost.net

WESTCOM CORP, continued:

Selected Achievements:
* Pioneered a major project to transition legacy customers from channelized aggr
egate T1s with other carriers to Westcom's backbone.
* Eliminated monthly fees from secondary carriers as a result of the legacy proj
ect.
* Facilitated installations by creating itemized equipment lists.
GLOBAL CROSSING / IXNET, New York, New York * 2000-2002
International provider of financial communications systems, staffing 2,000.
Implementation Coordinator
Coordinated equipment installations, special orders, and special testing for ser
vice delivery managers and their customers. Performed implementations and testin
g. Turned over to managers and customers after completion.
Selected Achievements:
* Delivered significant cost savings via a project that uncovered supposedly dis
connected circuits still billed by external carriers.
AT&T, New York, New York * 1987-2000
$120 billion world-leading telecommunications company with more than 290,000 per
sonnel.
Staff Supervisor (1992-2000)
Spearheaded a project to design new services for advanced 800 toll-free products
. Acted as technical subject matter expert for account executives and national s
ales teams serving Fortune 500 customers. Coordinated project tasks. Managed pro
visioning for new data installations.
Additional roles with AT&T include System Consultant (1987-1992).

FORMAL EDUCATION
Business Administration Studies
Baruch College, New York, New York
TRAINING COURSES
Cisco Routers - Online Courses
A comprehensive list of technical competencies is available on request.