t.net TECHNICAL TRAINER/TECHNOLOGY EXPERT -Secret Security Clearance -Currently in Afghanistan -Technical Instructor -Testing & Diagnostics -Information Technology -Satellite Communications - Highly-skilled Technical Support Professional with 6 years of experience in so ftware, hardware, network support and satellite communications - Dynamic Instructor providing comprehensive training on proprietary systems, in cluding installation, maintenance, operation and troubleshooting techniques -Subject Matter Expert working with military and civilian contractor personnel t o maintain optimal software, hardware and network configurations and efficiency -Technical Representative for proprietary technology, systems and software PROFESSIONAL EXPERIENCE & ACHIEVEMENTS FIELD SERVICE REPRESENTATIVE, D3M, LLC, Kandahar, Afghanistan, 10/2009 to Present Instruct colleagues and military personnel on the installation and operational u se of an innovative acoustic sniper detection system. Train site coordinators on troubleshooting techniques. Liaise closely with supervisors, manager, colleague s, customer task representatives and end-user representatives to facilitate oper ations and fielding issues. Highlighted Duties: - Provide comprehensive training on installation, maintenance and operation or i nnovative systems - Coordinated FSR (Forward Support Representative) movements to fielding sites a nd technical equipment installations with military units -Scheduled technical training, maintenance and servicing Accomplishments: - Trained 800 personnel on $15K system FIELD SERVICE REPRESENTATIVE, R4 Incorporated, Camp Liberty, Baghdad, Iraq, 07/2 008 to 09/2009 Installed, maintained and trained military personal on equipment operation, prev entive maintenance and troubleshooting procedures for a prototype system to coun teract passive infrared Improvised Explosive Devices (IEDs). Maintained tracking logs and hand receipts of new systems during the fielding and assessment stages . Provided maintenance and operator-level sustainment training for a narcotics/e xplosive mobile trace detection system (Sherlock Mobile Trace Unit) used by mili tary Force Protection (FP) teams. Highlighted Duties: - Trained FP personnel on operation and maintenance of new technologies and syst ems for use in the field - Field Manager and Subject Matter Expert for Sherlock Mobile Trace Unit - Conducted inventory control, fielding status monitoring and sustainment Accomplishments: - Trained 225 personnel on $60K Sherlock Mobile Trace Unit narcotics/explosive m obile detection system - Trained more than 225 personnel $150K prototype Passive Infrared (PIR) sensor system COMMUNICATIONS SUPERVISON, United States Army (Active Duty), Grafenwoehr, German y, 05/2003 to 05/2007 Signal Support System Specialist acting as lead Network/System Administrator, su pervising installs and assisting users with satellite communications equipment, battlefield signal support systems, terminal devices and automated telecommunica tions computer systems, to include Local Area Network (LAN), Wide Area Network ( WAN) and routers. Integrated signal systems and networks and performed maintenan ce on signal equipment and associated electronic devices. Trained personnel on c ounter-IED systems, as well as Very Small Aperture Terminal (VSAT) two-way satel lite ground stations. Highlighted Duties: - Provided technical assistance and training for signal communications and satel lite radio equipment - Supervised, installed and maintained radio, wire and Battlefield Automated Sys tems (BAS) in the field - Maintained Communications Security (COMSEC) - Provide expert advice on planning and installation of VSAT systems and support networks - Trained personnel on techniques for troubleshooting satellite communication er rors and network updates Accomplishments: - Deployed to Iraq to support combat communications (2003, 2004 and 2006) - Managed government civilian contractors to escalate, prioritize and resolve pr oduct performance - Trained three Communications Teams on required knowledge prior to deployment t o Iraq - Instructed military clients/coworkers on electronic warfare platforms - Trained on DOS and UNIX based tactical system (Blue Force Tracking System) wit hin a combat environment Early Career Experience: CARPENTRY AND MASONRY SPECIALIST, U.S. Army Reserves, 10/1996 to 05/2003 Skilled in general heavy carpentry and masonry duties, such as fabrication, vert ical structure, maintenance of rigging devices, trusses and other structural ass emblies. Assisted in three humanitarian missions in building homes, schools, com munity centers and health clinics. PROFESSIONAL DEVELOPMENT TECHNICAL CERTIFICATIONS: GVF VSAT Advanced Installer, (GVF510, 520, 521, 503i) MTI_1115147 (Satellite Com munications) Signal Support System Specialist Electronic Warfare Trainer Intel34 - COMSEC (Communications Security) IACND 1 WARLOCK/Crew system training IED Training EDUCATION Information Technology, Software Application Programming (2008) ITT TECHNICAL INSTITUTE, Arlington, TX Completed numerous technical classes COMPUTER SKILLS Platforms: Microsoft (MS) Windows XP/NT/2000, DOS; UNIX Software: MS Excel, PowerPoint, Access, Word, Outlook, Active Directory; Govern ment Security Software for Unclassified/Classified Servers Hardware: Server/PC/Laptop Assembly and Repair (Dell, HP, Gateway, Toshiba), Pe rsonal Data Assistants (PDAs), Peripherals, Hubs, Switches, Routers, Printers (H P LaserJet series, Lenox) Networking: LAN/WAN, TCP/IP, Ethernet (10/100/1000) SATCOM: Telecom infrastructure, Blue Force Tracking System, satellite communica tions & protocols Maintenance: Test/Measurement/Diagnostic Equipment, vehicles, electronic system s, assembly and subassembly troubleshooting, component and system fault isolatio n and repair