Tina W.

Love
209 Trinity Woods Drive * Raleigh, NC 27607 * 919.412.6253 *
IT Professional - Project Management and Business Analysis
Electronic Data Interchange
In-depth knowledge in all areas of Electronic Data Interchange and supporting pr
ocesses to include project management, strategic planning, analysis, design, imp
lementation and training. Highly skilled, detail oriented and able to collaborat
e with both internal and external clients to identify business requirements and
translate them to technical specifications for IT.
Key Accomplishments
* Migrated 8 divisions and 4 functional groups to centralized EDI program in 18
months reducing EDI global costs by approximately 40%.
* Doubled volume and partners participating in EDI in 3 years.
* Worked with 3rd party service providers to migrate VMI program to centralized
service.
* Developed Project and Product Management methodologies.
* Developed 'Best Practices' for EC/EDI Implementation.
* Responded to RFQs, wrote proposals, statements of work and change orders.
* Directed the work of 4 direct reports and up to 32 in matrix reporting enviro
nment.
* Developed customer service program and prepared functional design for electro
nic tracking of problem calls.
* Coordinated data communications, implementation of new trading partners and n
ew electronic data interchange transaction sets.
* Successful project management of ICC.CATALOG, the first internet based GTIN p
roduct catalog allowing customers to place orders on-line in real-time and allow
ing vendors to share electronic product catalog with retailers that are not EDI
capable.
* Managed and organized International VAN conversion that was completed in 90 d
ays resulting in annual savings of $600,000.
* Implemented 78 trading partners in EDI production and 64 in parallel/test. On
e major trading partner was placed in production ECR program resulting in annual
savings in excess of $300,000.00.
* Defined workflow and implemented new, direct ship program for which an award
was received. Reduced inventory by more than $1 mil in 18 months.
Analysis
* Prepared work-flow documentation, gap analysis, operational design and functi
onal design for custom software development.
* Wrote technical training guides and user guides for custom software.
* Wrote test case scenarios, performed test and recorded results.
* Performed data validations and data comparison and prepared data dictionaries
.
* Worked with customers to develop Implementation Guides.
* Primary contact for all EDI communications, troubleshooting, implementation.
* Developed rollout programs for customers and suppliers within the trading com
munity.
Marketing
* Produced and presented webinars introducing new software offerings, wrote int
roduction materials for new software, developed promotional material for trade s
hows, staffed trade shows, prepared and delivered email/hard copy campaigns,
* Planned, prepared and presented national sales training materials. Developed
and maintained resource library. Managed 3 staff technical writers for system an
d custom software documentation.
 * Maintained cold-call lists. Qualified existing customers for new offerings.
Training
* Prepared agenda and facilitated training sessions.
* Prepared training materials for internal staff and customers based on audienc
e knowledge.
* Collaborated with technical experts and other speakers.
* Presented program and provided handouts.
*
Professional Experience
Cooper Industries, Llc., Peachtree City, GA
Manager, EDI Operations 07/2007 - 10/2010
Love EDI, Inc., Cary, NC
Consulting and Documentation 02/2004 - 7/2010
Internet Commerce Corporation, NY, NY:
E-Commerce Product Manager 02/2002 - 01/2004
E-Commerce Project Manager 10/2000 - 02/2002
Project Manager 01/2000 - 10/2000
Sealand Services, Inc. Charlotte, NC;
Technical Services Analyst 08/1998 - 09/1999
Family Dollar Stores Corporate, Matthews, NC:
EDI Coordinator 03/1996 - 08/1998
Technical Experience
Applications, Software, Protocols
SAP 4.7, SAP 6.0, Oracle, SQL, Microsoft Suite (Project, Word, Excel, Access, Ou
tlook, Outlook Express, PowerPoint, Visio) Explorer 8, Adobe, Ultra Edit, Ultra
Compare, PanPro, Flash, GTS Oracle 8, Gentran, Gentran 6.0 Realtime, GIS, GIS Ho
sted, Inflight, Connect:Direct, Internet Search Engines, Internet Catalogs, Mult
iple EDI translators, Internet VANs, Dial-up VANS, FTP, AS2.
Standards
X12 (and industry specific subsets) UN/EDIFACT
VANS
AAFES ACS ANX A T & T
Advantis ANSINet GXS ICC
Inovis Klienschmidt MCI MISG
Sterling IDEA (IDX2) IBM
Education and Training
2006 International Protocol and Business Etiquette Training
2003 HIPAA
2001 ANSI ASC X12 Standards
1999 EDI 101
1999 EDI 201
1999 Technical Writing Skills for IS Professionals
1999 Consulting Skills for IS Professionals
1999 Presentation Skills for IS Professionals
1993 Purchasing and Time Management