KEVIS A.

COLE
Home: 512-484-4714
Email: kcf245ba@westpost.net
Profile
14 years experience in telecommunications, retail and distribution fields
12 years management /supervisory experience
12 years experience in SDLC test planning / test strategy development for softw
are and hardware solutions.
Results oriented; consistently exceeds goals in a rapidly changing and highly c
ompetitive environment
Strengths include: leading teams to accomplish company goals and objectives, ne
gotiation, quality assurance testing and metrics, strategic success partnering a
cross teams, systems support, training and developing end users at all levels, a
nalyzing and reporting information, effective communication and mastering new ap
plications
Strong ethics and interpersonal skills, organizational/financial acumen and cro
ss-cultural sensitivity.
People management, Risk Management, Process and Delivery Management.
Professional experience
The Home Depot | September 2005 - March 2009
Promoted to Manager Information Systems - QAS Testing Services
IT QA Lead - SES Testing Services
Lead and direct a team of (30+) analysts/engineers as well as off-shore resour
ces in the development and execution of test plans, test cases, and calendars th
at cover all functional modules for CRM and Retail applications.
Manage, coordinate and measure testing and defect results for all Legacy, Clie
nt-Server and Data warehousing architecture enhancements utilized in all Home De
pot stores.
Manage virtual test labs in Austin, TX; Atlanta, GA and Chennai, India.
Develop resource forecasting and cost base analysis models to ensure resource
allocations and ROI metrics are in-line with departmental budget requirements.
Manage and support all production support testing activities for the Quality A
ssurance organization to ensure all application releases meet all quality servic
e levels before production release.
Manage, coordinate and measure test execution and defect results for fail-over
/ back-up testing for new hardware implementations. Develop metrics with Networ
k Operations and Infrastructure teams to ensure all production performance level
s are achieved.
Manage budget for resources, software and hardware procurements to support Qua
lity Assurance deliverables for the fiscal year. (resources are a combination of
on-shore/off-shore)
Develop process improvement initiatives for the Quality Assurance organization
 to ensure defined repeatable and quantified processes are in place to measure s
oftware quality for all Siebel and Legacy system releases.
Provide daily status via jeopardy reporting to senior leadership team, which e
nsures visibility, measurability and accountability for enterprise wide End-to-E
nd testing efforts for all software deliverables within the Retail Systems portf
olio.
Lead and facilitate process improvement initiatives with internal/external cli
ents (Architects, DBAs, Sys Admins, Business partners) to create new and innovat
ive ways, in which Quality Assurance organization adheres to appropriate program
management and testing protocols used at Home Depot that incorporate SDLC best
practices.
Facilitate internal review boards within Home Depot for adherence to Quality A
ssurance standards in the IT enterprise portfolio.
Consult with business units and various IT organizations in the development an
d implementation of software/hardware test strategies.

Coach/Develop and mentor management staff according to Home Depot diversity an

d business policies.

Cingular Wireless | June 2003 - August 2005

Promoted to Senior IT Manager - Quality Assurance
Lead and direct a team of (40+) IT Managers and Analysts in the development an
d execution of test plans, test cases and test calendars that tests all function
al modules for Cingular Wireless Telegence Billing and Retail applications.
Manage, coordinate and measure test execution and defect results for all Clien
t-Server and Data warehousing architecture utilized at Cingular.

Lead and work with several cross-functional organizations such as (Application

Delivery, Architecture, Development, Infrastructure and Release Management) to
manage and support over (100+) small and large production environments for Cingu
lar's Quality Assurance organization.
Manage virtual test labs in Dallas, TX and Atlanta, GA. Work with Third Party
vendor (AMDOCS) regarding system test results for their test lab in Tel Aviv, Is
rael.
Manage, coordinate and measure test execution and defect results for configura
tion/change management database software such as: MAESTRO/Tivoli systems Operati
onal scheduler tools.
Manage, coordinate and measure test execution and defect results for fail-over
/ back-up testing for new hardware implementations. Develop metrics with Networ
k Operations and Infrastructure teams to ensure all production performance level
s are achieved.
Manage budget for resources, software and hardware procurements to support Qua
lity Assurance deliverables for the fiscal year. (acquire off-shore resources as
needed for system testing phase)
Develop and manage software/hardware implementation plans with System and Data
base Administrators to support any maintenance or hardware upgrades for all QA/Q
C test servers.
Lead and direct program management initiatives with staff to enhance the CRM m
odel for automation/functional testing strategies in QA/QC.
Lead and direct WinRunner Auto-Key Lab for all production markets. Annual savi
ngs to the company ($3.5 million)
Lead and direct all software/hardware support initiatives for test case manage
ment and defect tracking tools for the QA/QC organization. (Mercury Interactive
Test Director/ SerenaTeamShare -TTRACK).
Provide daily status via jeopardy reporting to senior leadership team, which e
nsures visibility, measurability and accountability for enterprise wide End-to-E
nd testing efforts; for all software and hardware deliverables for Telegence and
its interfaces within the IT Systems Support portfolio.
Work closely with AMDOCS performance team in planning/execution of benchmark p
erformance metrics and analysis, to measure and quantify the overall quality of
all Telegence versions.
Support provisioning testing on Nortel, Cisco and Ericsson switch platforms.
Establish meetings with internal/external clients to create new and innovative
ways, in which Cingular's Quality Assurance organization adheres to appropriate
project management and testing protocols used at Cingular Wireless that incorpo
rate SDLC and CMM best practices.
Consult with business units and various IT organizations in the development an
d implementation of software/hardware test strategies.
Coach/Develop and mentor management staff according to Cingulars diversity and
code of business policies.

Cingular Wireless | March 2001 - June 2003

IT Manager - PET Quality Assurance
Lead and direct a team of analysts in the development and execution of test pl
ans, test cases, and calendars that cover all functional/performance modules for
all billing and retail applications.
Manage, coordinate and measure test execution and defect results for all Clien
t-Server and Data warehousing architecture utilized at Cingular.
Manage and direct all production environment-testing activities for the Qualit
y Assurance organization to ensure each Telegence release met all quality servic
e performance levels before production release.
Manage, coordinate and measure test execution and defect results for configura
tion/change management database software such as: MAESTRO/Tivoli systems Operati
onal scheduler tools.
Manage, coordinate and measure test execution and defect results for fail-over
/ back-up testing for new hardware implementations. Develop metrics with Networ
k Operations and Infrastructure teams to ensure all production performance level
s are achieved.
Partner with Project Management Organization, and necessary technical support
teams (include Tier I & II team in the areas of CSM, ENABLER, Billing/FBF, MPS/M
AF, INFRASCHED, SYS ADMINS) in Cingular to ensure all gaps and test scenarios ar
e identified that pertain to reusable test data and necessary hardware assessmen
ts in order to accomplish all tasked deliverables.
Support and direct performance/stress testing initiatives with AMDOCS business
partners for the Telegence Billing Systems and applicable architecture enhancem
ents.
Support provisioning testing on Nortel, Cisco and Ericsson switch platforms.
Provide daily status via jeopardy reporting to senior management, which ensure
s measurability and accountability for enterprise wide End-to-End testing effort
s and overall software deliverables for Telegence and its interfaces.
Lead and facilitate process improvement initiatives with internal/external cli
ents to create new and innovative ways, in which Quality Assurance organization
adheres to appropriate project management and testing protocols used at Cingular
Wireless that incorporate SDLC best practices.
Consult with business units and various IT organizations in the development an
d implementation of software/hardware test strategies.

Coach/Develop and mentor management staff according to Cingular's diversity an

d code of business policies.

Education
2008 DeVry University | Business Administration
Bachelor of Science -- Technical Management
2008 - University of Texas at Austin
Building Personal Leadership Skills

Awards received
1996: Recipient of the St. Louis property award for excellence in customer servi
ce at Southwestern Bell Mobile Systems.
1996: Recipient of the excellence in customer service award at Southwestern Bell
Mobile Systems.
1997: Employee of the quarter for Southwestern Bell Wireless Fraud Center.
2001: Recipient of Sprint Values of Excellence award.
2003: Cingular Certificate of Excellence Award.
2004: Cingular Certificate of Excellence Award.
2005: Cingular Key Contributor Award
2006: Pillars of Excellence Award

SKILLS SUMMARY

Languages & Development Tools C++, UNIX, SQL Queries, Test Director, WinRunner,
Quick Test Pro, TOAD, Reflection, Golden, Mercury Quality Center, RPG, COBOL, Ja
va, EJBs, FTP
Operating Systems & System Utilities MS Windows, Windows NT, Oracle, Informix,
AIX, LINUX, VMWARE.
Network Systems & Technologies WLNP/WNP, Citrix, BSS/OSS, DB2 mainframe, AIX, .N
et, Nortel, Cisco and Ericcson network switches. (CIBER/Autoplex call detail rec
ord formats), TDMA, GSM wireless networks. Client-Server architecture,
Database Management Systems MS Access, Oracle, Informix, SQL, Data warehousing a
rchitecture testing; fail-over/backup testing for new hardware implementations.

Commercial Software XP, VISTA, MS Office (Word, Project, Excel, PowerPoint, VISI
O,), Lotus Notes, Telegence, AMDOCS (WLNP, MPS/MAF, FBF, CSM, Billing, Numbers M
anagement) IVR, Test Director, Quality Center, TN3270, PeopleSoft, Clarify, Sieb
el, Serena Team Share - TTRACK, Maestro/Tivoli, Rational Tools (ClearCase/ClearQ
uest) SAP & VMWARE.
Methodologies & Standards Software Development Lifecycle (SDLC), white-box, blac
k box, grey-box tests, functional/regression testing, system testing, integratio
n testing, automation testing and performance testing, CMM, ROI/Cost Business An
alysis metric reporting. Forecasting and staffing matrix across functional suppo
rt teams. CSQA & Six Sigma
Subject Matter Expertise & Other Skills SDLC, SOX, Project Management, Consultan
t, Quality Assurance Testing, Testing of hardware implementations, Conversion te
sting, Billing Systems, Amdocs Components, Retail Applications/POS, End User Tra
ining, Web Applications (HTML and XML), public speaking, coaching and developmen
t of cross functional staff. Ability to manage both large enterprise technical s
upport and test teams across geographic areas (Domestic/International). Knowledg
e of complex data products: ATM/FR, ADSL, DSL, Smart Trunk (ISDN) and relevant n
etwork architectures as it relates to ILEC, CLEC access for customer provisionin
g. Resource/Budget Forecasting, Management of off-shore resources. Negotiation o
f procurement SOW/SLAs with foreign and domestic third party vendors. Risk Mana
gement, Process and Delivery management as well as People management skills.