Judy L.

Cilono LSW
Home (614) 558-8082 PO Box 391
jc3dd148@westpost.net Pickerington, Ohio 43147

Affiliations
*NASW National Association of Social Workers Member
*Commissioned Notary of Public, State of Ohio
Objective
Licensed Social Worker seeking opportunity to work, learn, proceed in the Social
Work profession, utilizing knowledge and experience in the area of information
and referral, assessment, life skills, public relations, and community outreach.

Summary
A quick study with an abundance of life experiences, professionalism, and the de
dication to be an integral member of the social work spectrum. Exceptional lead
ership, listening, interpretation, communication and problem solving skills. Pr
ofessional motivated to procure expertise in counseling, social and human servic
es, education, program and project management, staff development, in-services tr
aining, administration, and community outreach. Clients included: parents, chil
dren, elderly, families, and individuals with Developmental Disabilities, Autism
, Down's Syndrome and the general public.

Education
B.S., Social Work, 1983
State University of New York, College at, Buffalo New York
Sociology, Psychology, Ethics, Internship: Specialized Family Program, Cantalici
an Center; Intensive at-home crisis counseling for households headed by developm
entally delayed adults, identification, assessment, information and referral, go
al setting, life skills, organizational development, personal hygiene, decision
making, anger management, child care and parenting skills. Enhanced self suffici
ency.
Associate of Arts, Liberal Arts-Social Science, Humanities, 1981
Erie Community College, State University of New, West Seneca, New York
Liberal Arts, Social Science, Social Work designation. Internship at The Taberna
cle Day Care and Preschool, rendered nurturing, child care, skills assessment.
Certificate, Travel Tourism, 1984
Southeastern Travel Academy, Kissimmee, Florida
Valedictorian, Cooperative Attitude Certificate, Interviewing Award, Privileged
Internship at Marriott Hotel, studied all aspects of travel industry fundamental
s.

Certifications
*Business Office Certification - Franklinton Career & Technology Center, Columbu
s, Ohio, 2008. Data Entry: Alpha at 8,659.32 with 97.80% Accuracy; Numeric at 8,
710.93 with 99% Accuracy; Alphanumeric at 8,687.49 with 97.80% Accuracy; MS Powe
rPoint; MS Word; MS Excel; Customer Service
*L.E.A.D.S. Leadership Training Program - Area Chamber of Commerce, Pickerington
, Ohio, 2007. Leadership, Education & Development Seminars: Launched Pisgah Ceme
tery restoration project, established by fund raising, planning, organizing, obt
aining donations, procuring volunteers, goal setting, team building, publicizing
events, community leadership activities.
Employment Experience
Director, Person Centered Services, Pickerington, Ohio
Fairfield County Board of Developmental Disabilities Director at the Northwest C
enter Adult Day Rehabilitation
Center. Planned, organized, implemented activities, community service, outings a
nd individualized service plans.
Training, scheduling, payroll, human resources, administrative duties, Medicaid
billing. Developed a store inside
Center, in which the individuals made products to sell. 2010
Manager Sales/Service - AAA Ohio Auto Club. Pickerington, Ohio
Record of achievement in applying marketing, administrative and human resource s
kills to effectively manage projects, ongoing operations and team based results.
Focus included recruiting, hiring, scheduling, payroll, training, operations, c
ommunity involvement, sales and customer service. Disney Specialist; graduate of
the College of Disney Knowledge. Hotel Sales Specialist Certified by Marriott.
2006-2007
Customer Service Manager - Healthcare Logistics Solutions. Westerville, Ohio
Administrative, support functions for executive team, scheduling, payroll spread
sheets, appointment setting, QuickBooks accounts receivable/payable, airline/hot
el reservations, customer service activity database coordinating. 2005
Customer Service Representative - JCPenney Call Center. Columbus, Ohio
STAR recipient, Bell Ringer Awards for high sales and quality customer service,
meeting the shopping needs of inbound call center customers. 2004-2005
Training Specialist/Assistant Manager - Panera Bread/Breads of the World.
Reynoldsburg, Ohio
Utilized human resource skills and experience through recruiting, hiring, traini
ng, coaching, employee relations, operations and administration, sales and marke
ting, scheduling, payroll, disciplinary action, motivation and goal setting. Han
dled all administrative paperwork, employee personnel and training files, benefi
ts selection. Quality customer service and employee relations. 2002-2004
Community Involvement
Elder Care - Helping Hands. West Seneca, New York
Crisis Intervention, Treatment Plan: short term/ long term goals, identification
of social/emotional problems impacting the patient's medical condition, persona
l hygiene, banking, shopping, cooking, errands, companionship.
Troop Leader - Girl Scouts of America. Utica and West Seneca, New York
Implemented, organized, propelled young girls into future leaders based on team
building skills, salesmanship, and individual accomplishments.
Den Mother - Boys Scouts of America. West Seneca, New York
Accomplished team building skills though outdoor and indoor activities, mentorin
g young boys utilizing crafts, skills, sales and event planning.
Parent Teacher Group President - Educational Center. West Seneca, New York
Implemented, organized and accomplished multiple school projects, events, activi
ties for students, faculty, and parents to provide a sense of ownership and belo
nging to school, community and members.