PROFILE

Recent MBA graduate and dedicated professional with more than 10 years of work e
xperience in the private, non-profit and healthcare industries. Expertise in uti
lizing clinical behavioral training, leadership experience and analytical skills
to support firms with clinical service delivery, organizational growth, program
marketing and development, operational efficiency and change management. Adept
at working in high-stress environments, working on cross-functional teams and l
eading without authority.
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PROFESSIONAL EXPERIENCE
HOSPITAL CORPORATION OF AMERICA (HCA), East Florida Division, Ft. Lauderdale, FL
Summer 2009
The Hospital Corporation of America (HCA) is the nation's leading provider of he
althcare services and holds assets of more than $24 million. HCA is composed of
locally managed facilities that include 163 hospitals and 105 freestanding surg
ery centers in 20 states and Europe.
Operations Consultant and MBA Intern
* Reviewed operational efficiency, service delivery performance, internal manage
ment structures and human capital capabilities of 12 Emergency Departments (EDs)
to determine etiology of poor and inefficient ED performance and identify oppor
tunities for improvement.
o Studied trends and bottlenecks to ED throughput by leading 50+ interviews and
focus groups with key stakeholders.
* Identified ED capabilities via direct observation, conducting industry researc
h, identifying potential growth drivers and developing an ED performance segment
ation strategy.
o Analyzed the impact of processes such as bed management , hospital staffing r
atios , lab and radiology turnaround times , technological access and innovation
, marketing initiatives, payer mix and third - party contracts on ED efficiency
.
* Recommended an exhaustive set of change management initiatives to boost admiss
ions volumes and increase revenue. Strategies included ways to create higher le
vels of efficiency, bolster employee satisfaction, expand resource utilization a
nd improve patient care.
* Final report presented to East Florida Division President, resulting in distri
bution to E. Region VP and all 12 hospital CEOs in the division.
METHODIST HOME FOR CHILDREN (MHC), Raleigh, NC 2008-2009
Small Business Consulting Practicum, The Fuqua School of Business, Duke Universi
ty, Durham, NC
MHC is a non-profit, 100 year old, faith-based social service agency, annually h
elping over 13,000 children and families in North Carolina.
Small Business Consultant and Team Lead, Winner, Sax-Baldridge Award for Consult
ing Excellence.
* Provided pro-bono business consulting services to a non-profit client by leadi
ng and managing a cross-functional team of 5 MBAs with backgrounds in healthcare
and social welfare, consulting, law, technology and marketing.
* Worked directly with executive management team, including CEO, CFO and Directo
r of Programming, to determine client's capabilities with respect to expanding s
ervice line, rebranding image and increasing revenue.
* Created a competitive entry strategy for client by consulting with both local
and national industry experts, including Deloitte Consulting.
o Analyzed business performance, identified potential client sectors and assesse
d service lines needed for client to increase revenue streams and decrease relia
nce on government and grant funding.
o Co-designed a survey tool sent to industry experts, potential and existing cus
tomers to assess market-need for client's services.
o Determined means for client to bundle and add value to services currently bein
g offered.
* Co-authored 75+ page report and presented final results to executive MHC manag
ement team. Report distributed to the Board of Trustees.
* Strategic recommendations implemented and currently in use.
MECKLENBURG COUNTY GOVERNMENT, Child Development Community Policing Program Ch
arlotte, NC 2007-2008
This program services over 2000 families a year and brings police officers, ment
al health professionals and other community agencies together through training,
consultation and support, to provide constructive intervention for children expo
sed to violence.
Licensed Clinical Social Worker (LCSW)
* Collaborated with Senior Leaders in the Charlotte Mecklenburg Police Departmen
t to deliver treatment to children and families, devise strategic treatment plan
s for patients and make recommendations for professional collaboration between s
ocial work team and police.
o Developed metrics for performance evaluation and operational efficiency to est
ablish baselines determinants for program success.
o Initiated successful engagement between members of the police department and c
linical healthcare team in order to alleviate professional tensions impeding opt
imal service delivery to clients.
MT. SINAI MEDICAL CENTER: Adolescent Health Center (AHC), New York, NY 2004-2
007
The AHC provides comprehensive medical and mental health services to more than 1
0,000 of New York City's most vulnerable adolescents each year, ages 10 to 22, r
egardless of their ability to pay.
Clinical Social Worker and Violence Prevention Program Manager
* Regularly multi-tasked to provide clinical treatment, program design, grant bu
dget management and social welfare advocacy for patients.
o Developed strong working relationships with physicians, nurses and other healt
hcare professionals in order to collaborate for successful treatment planning an
d to ensure optimal service delivery.
o Designed and supported healthcare programming by conducting need and opportuni
ty assessments and via the creation of marketing strategies, training materials
and job aides to support program initiatives.
o Teamed up with community agency leaders throughout New York City to implement
city-wide violence prevention programming.
* Presented at city-wide forums to legal and judicial system officials to promot
e program awareness and education.
o Managed grant budget and adhered to audit stipulations to support mandates by
state and federal grant funders.
GREENHOPE: SERVICES FOR WOMEN, INC., New York, NY 2002-2004
Greenhope is a non-profit organization providing residential, substance abuse tr
eatment and vocational support for formerly incarcerated women.
Family Case Manager and Clinical Social Work Intern
* Collaborated with a variety of stakeholders from the medical and mental health
care, social welfare and the criminal justice systems to coordinate medical, voc
ational, and educational support services for women overcoming substance abuse.
* Regularly collaborated with vocational, clinical and substance abuse team to d
evise treatment planning and healing strategies.
* Assisted patients with medication management, treatment planning and goal sett
ing with respect to sobriety and clinical care.
DC RAPE CRISIS CENTER, Washington, DC 2001-2002
Sexual Assault Awareness Month Coordinator, Clinical Social Work Intern and Volu
nteer
* Teamed up with Emergency Department doctors, nurses and other on-site medical
professionals to provide and coordinate acute care and support to sexual assault
survivors and their families.
* Designed and implemented the Sexual Assault Awareness Month program (April 200
2) which sponsored over 40 events to educate the metropolitan DC community about
the origins and prevention of sexual assault.
AMERICAN UNIVERSITY, Washington, DC 1999 -2000
Fulfillment Center Manager
* Supervised a staff of three employees and numerous student interns in the prod
uction of enrollment and marketing materials sent to over 15,000 students in sup
port of the University's student recruitment and retention strategies.
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EDUCATION
DUKE UNIVERSITY, The Fuqua School of Business, Durham, NC Master of Business Ad
ministration, May 2010.
* Dean's Recognition Award recipient, "given annually to students who have provi
ded truly exemplary service to the Fuqua School of Business"
* Mary R. Few Merit Scholarship Award recipient, 2008-2010.
* Health Sector Management (HSM) Concentration & Certificate. HSM coursework inc
ludes: Healthcare Economics; Healthcare Strategy; Healthcare Policy.
* Human Capital Management and Strategy coursework: Human Asset Management & Lea
dership in Organizations; Leadership & Ethics in Management; Marketing Intellige
nce & Data Analysis; Corporate Financial Reporting; Operations Strategy; Small B
usiness Consulting.
BRYN MAWR COLLEGE, Graduate School of Social Work & Social Research, Bryn Mawr,
PA, Master of Social Work.
HOWARD UNIVERSITY, Washington, DC Bachelors of Business Administration, English
Minor. Dean's List. Honors Program.
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MBA LEADERSHIP EXPERIENCE
Admissions Fellow, Office of Admissions, 2009-2010. Recruited international and
domestic talent for the incoming Class of 2012. Interviewed prospective students
, wrote diagnostic reports and made recommendations analyzing candidate fit, apt
itude and readiness for MBA program
Peer Mentor, 2008-2010. Supported both incoming and current students, from a va
riety of cross-functional disciplines and cultural backgrounds, with MBA program
adjustment, academic and career-related decision making and social integration
into the Fuqua MBA and/or U.S. culture.
Women's Leadership Conference Co-Chair, Association of Women in Business (AWIB),
2009-2010
Oversaw all key conference initiatives with respect to program development and e
xecution, including personnel supervision, budget management, securing VIP speak
ers and diagnostic measurement of conference success.
Sponsorship & Alumni Chairperson, Black and Latino MBA Organization (BLMBAO), 20
09-2010
Raised over $16K for the club via Corporate Sponsorship; organized recruiting ev
ents to introduce membership to corporate partners; facilitated contact between
club membership and BLMBAO alumni; and designed the first marketing tool and job
training manual required for this position.
Student Board Member, The Women's Center, Chapel Hill, NC, 2008-2009
Met monthly with board members to support the agency's mission of servicing at -
risk women and girls in the Research Triangle Park community.
Global Academic Travel Experience (GATE), May 2009. Visited Moscow and St. Pete
rsburg to study the cultural and global business practices of domestic and inter
national firms in Russia. U.S. firms visited include Proctor & Ganble, John Dee
re and General Electric.
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MEMBERSHIP, VOLUNTEER WORK AND INTERESTS
Membership: American College of Healthcare Executives (ACHE). Healthcare Busines
swomen's Association (HBA).
Volunteer Work: Habitat for Humanity, Durham Rescue Mission, New York Public Lib
rary Literacy Tutor and New York Cares Volunteer.
Interests: International Travel, photography, avid reader and music listener, en
joys cultural arts, wildlife, Duke Basketball and ethnic food.